\nAt Rarible, we are building the future of Web3 and NFT ecosystems. Our team is passionate about creating seamless customer experiences and delivering exceptional support to our community. We are looking for a seasoned Customer Support Manager to lead our customer support team and ensure the highest level of service for our users.\n\n\nAs the Customer Support Manager, you will report directly to the Head of Customer Success and play a pivotal role in managing and elevating our customer support function. You will lead a team of four Customer Support Specialists, providing coaching, setting goals, and driving their professional development. You will also take ownership of escalation management, confidently guide our clients through troubleshooting processes and ensure their issues are resolved promptly. This is a hands-on role and you will also contribute towards the ticket clearance alongside the team.\n\n\n\nKey Responsibilities:\n* Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment.\n* Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues.\n* Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support.\n* Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.\n* Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.\n* Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer Success\n* Legal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform.\n\n\n\n\nWhat we look for:\n* Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams.\n* Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team.\n* Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations\n* Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion.\n* Communication: Exceptional written and verbal communication skills in English\n* Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs\n* Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed. \n* Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones.\n\n\n\n\nWhat we offer:\n* Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.\n* Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.\n* Healthcare perks for US employees\n* Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.\n* Resources: Access to top-notch hardware and software tailored to your role's requirements.\n* Remote or Hybrid working - We have an office in Lisbon or New York. \n\n\n\n\n\n\nThe base salary for this position will vary based on geography and other factors. The compensation package will include base salary, stock options and a token grant with the base ranging from 80k- $120k. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.\n\n\nEqual Employment Opportunities at Rarible\n\n\nRarible is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Rarible believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3 and Swift jobs that are similar:\n\n $85,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Lisbon

\nAt Rarible, we believe in an onchain future where NFTs empower communities and spearhead a more inclusive internet. Are you passionate about NFTs and web3 culture? Join us and help build the decentralized future. Rarible is a fast-moving company, looking for innovative individuals to join our dynamic team.\n\n\nWe are looking for a Solutions Engineer to collaborate with our Business Development leads in researching and scoping new web3 and web2 partnerships. As a technical expert throughout the sales cycle, you will drive our sales efforts by leveraging a deep understanding of our NFT infrastructure and tools. You will also liaise heavily with our product and engineering teams to evaluate the technical viability of new opportunities.\n\n\n\nKey Responsibilities \n* Collaborate with BD leads to identify and evaluate potential partnerships.\n* Act as a technical expert throughout the sales cycle, providing insights and solutions.\n* Deeply understand Rarible's NFT infrastructure and tools to align them with partner initiatives.\n* Liaise with product and engineering teams to assess the technical fit of new opportunities.\n* Accelerate sales efforts through technical expertise and strategic guidance.\n\n\n\nWhat we look for:\n* Strong understanding of NFT infrastructure and tools.\n* Experience in a similar role, preferably in web3 or related fields.\n* Excellent communication and collaboration skills.\n* Ability to assess technical feasibility and align solutions with partner needs.\n* Passion for NFTs, web3 culture, and innovative technologies.\n\n\n\nWhat we offer\n* Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.\n* Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.\n* Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.\n* Resources: Access to top-notch hardware and software tailored to your role's requirements.\n* Healthcare perks for US employees\n\n\n\n\n\nThe base salary for this position will vary based on geography and other factors. The compensation package will include base salary, stock options, Tokens. The base will be $100-110k and commission is uncapped. \n\n\nFinal offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.\n\n\nEqual Employment Opportunities at Rarible\n\n\nRarible is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Rarible believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.\n\n\nRarible also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Rarible commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Sales and Engineer jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - US

\nCOMPANY\n\nAt 0x, our mission is to create a tokenized world where all value can flow freely. We’re a mission-driven and diverse team composed of world-class talent from Coinbase, Google, Meta, Bitso, Citi, Spotify and other top companies. We are a remote-first and fully distributed company, with team members located across all of the continents besides Antarctica. As early pioneers in the space, we’ve made significant technical contributions to various Ethereum standards over the years; fun fact - our team helped establish the NFT token standard (ERC721).\n\nIn joining us, you'll take part in transforming the way that value is exchanged on a global scale. We're passionate about open-source software and decentralized technology's potential to act as an equalizing force in the world, and our technology is deployed by a wide array of projects at the forefront of internet and economic advancement.\n\nFounded in 2017, 0x created and now partakes in the development of 0x protocol: the open-source, global backbone for decentralized exchange. And we’ve since developed two other keystone products: Matcha and the 0x developer platform.\n\nMatcha is a DEX aggregator, built by 0x. With over 5 million tokens indexed across 9 blockchains, the decentralized exchange provides aggregated liquidity from +100 sources and the most efficient trade execution through smart routing. Matcha offers swaps, limit orders and cross chain trades, having enabled over $62B volume and 3.5M+ trades as the first consumer-facing product by the 0x team.\n\n0x platform is developers' one-stop shop to build financial products on crypto rails. 0x empowers hundreds of teams and developers with essential web3 tools to enable faster trading, better prices and superior UX. Our suite of APIs has processed over 60M+ million transactions and $133B+ in volume from more than 6 million users trading on apps like Coinbase Wallet, Robinhood Wallet, Metamask, Zerion, Zapper, and more.\n\nMATCHA TECH STACK\n\nWe care far more that someone has solid fundamentals, is generally intelligent, has strong learning agility, and is an overall good human.  That said, we’re excited about the rapidly evolving tech we’re building on. It includes:\n\n\n* Next.js\n\n* React (we use Hooks heavily!)\n\n* TypeScript\n\n* react-spring and react-use-gesture for high-performance animations and interactions\n\n* Vanilla extract\n\n* Wagmi and Viem for interacting with Ethereum\n\n\n\n\nRESPONSIBILITIES\n\n\n* Create trustworthy user experiences by building, testing, and shipping features that are simple, intuitive, performant, and reliable\n\n* Own entire features from specification to shipping\n\n* Work effectively with a high degree of autonomy, within a collaboratively minded team\n\n* Keep abreast of the nascent and rapidly evolving blockchain space, and introduce innovative tools and products\n\n* Collaborate cross-functionally with other teams, including engineering (internal and external), design, research, data science, product management, executive leadership, and recruiting\n\n* Be a steward and influencer of our early engineering culture\n\n\n\n\nREQUIREMENTS\n\n\n* 5 years+ as Senior Software Engineer\n\n* Experience with modern JavaScript, Typescript, & React\n\n* Experience with REST/ GraphQL API's\n\n* Previous exposure to Web3/ Blockchain Applications\n\n* Experience with CSS/HTML\n\n* Passion for the benefits of decentralization and the 0x mission\n\n* US Compatible Time Zone\n\n* Exhibit our core values: do the right thing, consistently ship, and focus on long-term impact\n\n* Bachelor's or equivalent experience\n\n\n\n\nPREFERRED\n\n\n* Familiarity with API Security & DevOps Services\n\n* Experience optimizing front-end performance (we take application performance very seriously)\n\n* EVM experience\n\n\n\n\n\n\nBENEFITS\n\n\n* \n\nThe base salary range for this position is $95,000 - $230,000 + equity + ZRX tokens + benefits. Within the range, individual pay is determined by job-related skills, experience, location, business needs, and candidate preferences between the different compensation elements.\n\nBenefits include:\n\n\n* Comprehensive insurance (medical/dental/vision/life/disability) — 100% covered for you and dependents for U.S.-based-employees. Benefits are country-specific and may vary.\n\n* 401k, HSA, and FSA for U.S.-based employees\n\n* Monthly stipends for wifi, wellness, and pre-tax transportation expense\n\n* Covered mental health benefits (included professional therapy sessions)\n\n* Flexible hours, liberal work-from-home policy, and a supportive remote environment\n\n* Lunch reimbursement for all employees across the globe!\n\n* Stipend for your ideal remote / WFH set-up: laptop, headphones, and any other work gear you may need\n\n* 12-week paid parental leave\n\n* Great office conveniently located in Downtown San Francisco\n\n* Unlimited vacation: Take time when you need it (and we really mean it)\n\n* Multiple annual in-person team meet-ups around the globe\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, NFT, Ethereum, GraphQL, DevOps, API, Senior and Engineer jobs that are similar:\n\n $90,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nAs Magic Eden continues to shape the future of NFTs, we're on the lookout for a Launchpad Operations Associate. This role will be responsible for providing exceptional support for our Launchpad partners/creators, so they feel supported throughout their onboarding process, making sure their mints are set up for success, and resolving their issues quickly and efficiently. The ideal candidate will be a true degen who lives and breathes NFTs, have a strong technical aptitude, and ​​have the ability to maintain composure during high-stress periods and efficiently resolve any difficulties or challenges encountered.\n\nLOCATION: North America or Western Europe\n\n\n\nResponsibilities:\n\n\n* ME Launchpad Mint Setup: Ensure the seamless setup of ME (Mint Experience) Launchpad mints to guarantee a defect-free experience for users. This involves leveraging basic knowledge of various blockchain technologies and proficiency in programming tools such as Github and Linux command line tools\n\n* Partner Relationship Management: Develop and nurture strong relationships with Launchpad (LP) partners to facilitate their mint setup for success. Provide dedicated support and guidance to partners throughout the onboarding process and continue to offer assistance until the completion of their mint.\n\n* Problem Solving: Exhibit exceptional problem-solving skills to tackle novel situations that may arise during the minting process. Maintain composure during high-stress periods and efficiently resolve any difficulties or challenges encountered, ensuring a smooth and successful minting experience for all parties involved.\n\n* Collaborate with other team members to ensure all operational initiatives are executed effectively and efficiently\n\n* Manage and maintain databases, spreadsheets, and other relevant documents to ensure the smooth running of operations\n\n* Assist in the development and implementation of new operational processes, policies, and procedures\n\n* Monitor user feedback and suggest changes to improve the user experience.\n\n* Perform other duties as assigned by management\n\n\n\n\n \n\nQualifications:\n\n\n* Strong understanding of blockchain technologies and proficiency in Github and Linux command line tools\n\n* Active participation in the NFT community– you live and breathe NFTs\n\n* Strong understanding of blockchain technology\n\n* A genuine passion for helping customers and a commitment to delivering exceptional service\n\n* Excellent communication and interpersonal skills\n\n* Strong organizational skills and attention to detail\n\n* Tech-savvy and comfortable using various software and online platforms\n\n* Experience in database management, data analysis, and spreadsheets\n\n* Ability to work independently and act as a strong team player\n\n* Strong problem-solving and analytical skills\n\n* Ability to adapt to changes in a fast-paced environment\n\n* Prior experience in a customer-facing support role is preferred\n\n\n\n\n \n\nPay & Benefits: \n\n- A fast-paced and collaborative environment\n- Competitive compensation and equity options\n- Flexible PTO\n- Wellness and work from home allowance\n- Remote-first company\n\n\n\nThe compensation for this position will vary based on geography and other factors (including years and depth of experience and expertise, and other business considerations). The base salary range for this role for the United States is $60,000 - $75,000. Additionally, this full-time role is eligible to receive benefits, as well as participate in Magic Eden’s equity plan. Final offer package will be at the company’s sole discretion. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to NFT and Linux jobs that are similar:\n\n $55,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nCompany Background:\n\nThe Giving Block, a Shift4 company, is the platform helping nonprofits fundraise more effectively from modern philanthropists. Pioneers of the “Crypto Philanthropy” movement, The Giving Block developed the leading solutions for cryptocurrency donations, taking crypto and NFT donations mainstream in the nonprofit sector. The Giving Block’s team then developed a stock giving experience built to empower even more donors to give non-cash assets. When combined, The Giving Block’s product suite empowers more donors than ever to give assets to their favorite causes. Today, thousands of nonprofits are using The Giving Block to fundraise from modern philanthropists. Learn more about The Giving Block here.\n\nShift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions, delivering a complete omnichannel ecosystem that extends beyond payments to include a wide range of value-added services. The company’s technologies help power over 350 software providers in numerous industries, including hospitality, retail, F&B, e-commerce, lodging, gaming, nonprofits, and many more. With over 7,000 sales partners, the company securely processed more than 3.5 billion transactions annually for over 200,000 businesses in 2019. For more information, visit shift4.com. \n\nShift4’s entry into the nonprofit market began when our CEO raised $243 million for St. Jude as part of his trip to space. Soon after, we acquired The Giving Block, the leader in Crypto Philanthropy. Now we’re expanding to formally offer a full range of payment processing products and services to the nonprofit industry.\n\nSummary:\n\nWe are looking for talented Backed End developer to join our engineering team. You will be working in one of our international Scrum teams in a fast-paced “startup like” environment, participating in development of Core services, working on new features and integrations, taking part in all Scrum team activities, you will be not only doing hands on development and also making technical decisions and designing technical solutions. We need someone who is smart and proactive in taking ownership and seeing problems through to resolution, responsible and self-managed, but at the same time a good team player.\n\nJob Responsibilities:\n\n\nWork with founders and senior leadership to bring ideas to life\n\nContinue developing the core product and infrastructure\n\nExample projects: \n\n\n\nCreating internal and external dashboards\n\nClient self-service portal\n\nDonation widget and fundraising platform updates\n\nPartner integrations\n\nDesigning, building and maintaining end-to-end backend services using TypeScript, Node.js and our company's framework.\n\nWriting well-structured, maintainable, and efficient code along with unit tests.\n\nIntegrations with third-party APIs, development of our public API.\n\nResearch and analyze epic tasks and collaborate with the product team.\n\n\n\nEnsure security and quality of backend services as we deal with our client's money.\n\nProvide production support, troubleshooting and bug fixing.\n\nStorage layer: design DB schema, SQL query writing, query performance analysis.\n\nWork in Agile team using Scrum methodology, participate in all sprint activities, grooming sprint backlog, estimation of sprint tasks, creation of technical solutions etc.\n\nCollaborate with the development team, QAs and product team on system improvements and selection of tools and technologies, code review.\n\nAssist the team in creating and maintaining tech documentation.\n\n\n\n\nCompetencies:\n\n\n4+ years of experience as a back-end developer with at least 2-3 recent years of experience with NodeJS\n\nExperience with TypeScript\n\nYou are skilled in SQL databases, OOP, SOLID, system design, design patterns and GRASP\n\nA thorough understanding of writing secure code and an awareness of common security vulnerabilities in web applications\n\nStrong communication skills in English \n\nReact JS\n\nGood understanding about React JS app architecture\n\nRest API\n\nDeep understanding of JavaScript \n\nWeb security\n\nCSS-in-JS\n\nTypeScript\n\nExperience with React JavaScript framework a plus \n\n\n\n\nQualifications:\n\n\nKnowledge of PostgreSQL, cloud providers (AWS, Google Cloud), message queue (RabbitMQ, AWS SQS, Kafka), Docker\n\nYou have designed and developed web services or/and done integrations with third party APIs\n\nExperience in production support (troubleshooting, bug fixing)\n\nInterest in blockchain, cryptocurrencies, and/or non-profits\n\nAnalytical and problem solving skills\n\nGood understanding of  Web Security Vulnerabilities and best practices\n\nExperience with agile product development\n\nExperience with Jira software (or similar platforms) a plus \n\nSelf-starter with an ability to learn new concepts quickly\n\n\n\n\n \n\nThis is a fully remote position, candidates from European time zones are highly welcome.\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\n\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Crypto, NFT, React, JavaScript, Cloud, Senior, Sales and Backend jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom