\nThe Role\n\nAs the Commercial Director for the UKI and EU SMB Hub, you will be responsible for driving sustainable, profitable revenue growth with our critically important portfolio of small and medium business (SMB) partners spanning UK, Ireland, France, Italy & Belgium.  Your remit covers SMB partner acquisition (UKI-only), on-boarding and remote account management of SMB partners across the restaurant, grocery and newly launched retail verticals. \n\nYour team consists of c.170 enthusiastic, multi-national frontline agents predominantly based in our contact centre in Manchester and which is led by a small functional management team that reports to you. To deliver your goals, you will collaborate closely with cross-functional teams including local Commercial teams, UKI Regional Growth, Restaurant Product, Marketing and Finance as well as working with your peers on the Commercial Leadership team responsible for our other partner segments.\n\nThis is a high profile role that is also a core member of the UK&I and EU Leadership Teams, giving you exposure to all the critical decisions involved with running Deliveroo’s largest business unit. The role is well suited to an excellent general manager that is able to combine analytical and commercial rigour, a bias to action in building high quality processes enabled by technology and the ability to inspire and motivate a large, diverse team.\n\nWhat you’ll be responsible for\n\n1. Enhancing the effectiveness of our sales capability to ensure we have a leading selection of SMB partners available on Deliveroo\n\n\n* Optimise our use of market intelligence and analytics to identify and prioritise the highest potential prospects to target in each town and city, including the ability to identify and target future partners such that Deliveroo gains first-mover advantage\n\n* Implement routines to ensure a systematic, scaleable and commercially robust approach to converting SMB prospects through a variety of contact methods\n\n* Leverage process improvements and contact centre technologies to ensure the sales cycle is delivered with the right cost-to-serve given the potential each prospect represents\n\n\n\n\n2. Delivering an effective on-boarding processes that sets our partners up for success on Deliveroo\n\n\n* Ensure our on-boarding processes enable new signings to activate on Deliveroo quickly with a minimum amount of friction\n\n* Build a scalable early-stage remote account management capability that ensure newly activated partners make fast start on the platform thanks to the quality of account support and guidance we provide in the first critical months of operation\n\n\n\n\n3. Establishing a scalable remote account management model that supports and encourages SMB partners to maximise their delivery potential with Deliveroo\n\n\n* Optimise and roll-out a new model for account management that reflects the potential opportunity of each partner and incentivises proactive, self-led improvements by the partner \n\n* Collaborate with a cross-functional team to deploy the correct processes and tooling to facilitate such an approach while balancing the cost-to-serve for Deliveroo in terms of account-servicing resource required\n\n\n\n\n4. Build, coach and lead an exceptional commercial and operational team that is engaged, inclusive and high-performing\n\n\n* Create a compelling vision with a strong sense of unity and desire to win together across a large team of frontline colleagues\n\n* Establish routines and support infrastructure (including L&D) to ensure high quality standards are achieved and maintained while supporting our frontline colleagues to build a successful career with Deliveroo\n\n* Foster collaboration throughout the organisation, understanding the benefit and importance of strong central / local collaboration\n\n\n\n\n5. Leverage expertise to support the SMB functions of other markets not covered by the SMB Hub\n\nKey Leadership Competencies\n\n\n* \n\nThought-leadership: utilises data, insight from across markets and external best-practice to shape a clear vision for the future as to how we can create an efficient, executionally-impactful and engaged commercial organisation. Is able to translate this vision into a structured roadmap of initiatives that can be delivered by their team.  \n\n\n* \n\nProblem solving: Expertly evaluates complex trade offs around competing business and financial priorities. Models good strategic decision making skills for the rest of the department and organisation. \n\n\n* \n\nDelivery: sets clear performance management frameworks and routines to ensure objectives are met, with escalation routes in place to resolve off-track issues.  Builds a performance culture that celebrates successes while learning from mistakes whilst avoiding a “blame culture”.\n\n\n* \n\nCustomer-led, sales-led approach: role models best practice in core commercial technical skills including how to understand customer needs and objections, a strong ability to identify compelling, commercially-led hooks that drive action. Is able to build this into the team culture across diverse group of commercial and non-commercial individuals\n\n\n* \n\nCommunication & Influence: Effectively manages self and teams of any size; is a trusted advisor to senior stakeholders and teams around the business. Is able to hold their own and influence multiple Execs. Successfully represents Deliveroo with senior external stakeholders and/or in external engagements.\n\n\n* \n\nChange Management: Role-models a growth mindset that embraces change and deploys best-practice approaches to win hearts and minds and that ultimately embeds change into the organisation. Exhibits solid intuition around how other players in the broader ecosystem are likely to act.   \n\n\n* \n\nTeam Development: Empowers managers below them to run a mature, high-performing team. Proactively engages in the development, growth, and retention of people across their business unit.\n\n\n* \n\nCommunity-Building: Sponsors departmental or cross-functional initiative(s) that strengthen Deliveroo (e.g. training, mentoring, diversity and inclusion, recognition). Is responsible for hiring and maintaining a strong and diverse workforce.  \n\n\n\n\nWhy Deliveroo\n\nOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.\n\nWe are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.\n\nWorkplace & Benefits\n\n\nAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.\n\n\nDiversity\n\nAt Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.\n\nWe are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Senior, Marketing and Sales jobs that are similar:\n\n $70,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nManchester, England, United Kingdom

About This Role\nWe’re looking for a Revenue Strategy & Operations Manager to be a key player in scaling the operations of Divvy’s revenue organization. In this role, you'll be challenged to think creatively about how to support Divvy’s revenue growth and operational efficiency. \n \nYou’ll be a core member of the growing Revenue Strategy & Operations team that reports into Divvy’s Chief Revenue Officer. You’ll be using analytics/modeling, problem-solving skills, and operational know-how to drive forward strategic changes and operationalize key processes that enable our Sales & Marketing teams to reach their goals. We’ll also rely on you to help take the insights, strategies, and processes that you craft and work alongside cross-functional leaders to help scale them. \n \nThis role is ideal for someone with 3+ years of strategic operations, sales operations, or equivalent experience who can thrive in a fast-paced environment, lean into new challenges, and see the role as one with potential for rapid growth in responsibility.\n \nWe have a documented equal pay policy, and do not negotiate on offers. To maintain fairness and keep starting total comp the same for anyone who comes into that position, individual pay is determined by role, level and work location only. At offer stage, we give candidates 3 different offers to choose from depending on how they want to favor cash vs equity. The US-based salary range for this position is $103,928 to $133,150 + equity + benefits. Please note: We have two different compensation tiers depending on your location. The range displayed reflects the Tier 2 minimum and Tier 1 maximum new hire salary across all US locations. Your Recruiter will discuss the relevant compensation range during your initial screen.  \nResponsibilities:\n\n\n* Build, scale, and own key RevOps processes that support our performance and growth initiatives (e.g., variable compensation process and external customer promotions) \n\n* Dig into Divvy's data using SQL and Excel to assess the impact of various growth experiments and inform strategic changes (e.g., team strategies, opportunity deep-dives, GTM experiments)\n\n* Create dashboards and charts to help Sales & Marketing leaders drive more effectiveness within their teams\n\n* Work cross-functionally with the Sales, Partnerships, Customer Support, Marketing, and Product/Engineering teams\n\n\n\nSkills & Experience:\n\n\n* 3+ years of relevant work experience within strategic operations, business operations, or sales/revenue operations roles, with experience managing projects and processes. Consulting or finance backgrounds not required but very transferable\n\n* Technical Skills Required: Strong analytical and operational modeling skills; should be very comfortable in Sheets / Excel with strong knowledge of most major formulas and intermediate proficiency in SQL\n\n* Ability to problem solve through ambiguity\n\n* Proven track record of developing and scaling operational processes across growing organizations with a scale-oriented mindset \n\n* Ability to articulate complex problems, processes, or data to stakeholders as well as senior management\n\n* Ability to work cross-functionally and manage several projects in a given period\n\n* Real estate experience is a plus but not required\n\n\n\nPerks & Benefits:\n\n\n* 100% remote first culture, with an onsite option at our San Francisco or Denver offices\n\n* Prioritizes health & wellness with flexible PTO, monthly mental health day, generous leave policies and company-sponsored Modern Health coaching and therapy sessions\n\n* Competitive salary + equity\n\n* 90% paid medical benefits for you and your dependents (medical, dental, vision)\n\n* 401k match & access to a financial planner\n\n* $1,000 professional development stipend\n\n* One-time $350 remote workspace allowance\n\n$250 monthly co-working space stipend\n\n* 16 weeks paid parental leave & flexible return to work\n\n* Recognized as Time 100’s most influential companies of 2022 & a Great Place to Work\n\n\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Recruiter, Finance, Senior, Marketing, Excel and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States