\nAt Rarible, we are building the future of Web3 and NFT ecosystems. Our team is passionate about creating seamless customer experiences and delivering exceptional support to our community. We are looking for a seasoned Customer Support Manager to lead our customer support team and ensure the highest level of service for our users.\n\n\nAs the Customer Support Manager, you will report directly to the Head of Customer Success and play a pivotal role in managing and elevating our customer support function. You will lead a team of four Customer Support Specialists, providing coaching, setting goals, and driving their professional development. You will also take ownership of escalation management, confidently guide our clients through troubleshooting processes and ensure their issues are resolved promptly. This is a hands-on role and you will also contribute towards the ticket clearance alongside the team.\n\n\n\nKey Responsibilities:\n* Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment.\n* Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues.\n* Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support.\n* Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.\n* Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.\n* Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer Success\n* Legal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform.\n\n\n\n\nWhat we look for:\n* Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams.\n* Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team.\n* Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations\n* Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion.\n* Communication: Exceptional written and verbal communication skills in English\n* Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs\n* Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed. \n* Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones.\n\n\n\n\nWhat we offer:\n* Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.\n* Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.\n* Healthcare perks for US employees\n* Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.\n* Resources: Access to top-notch hardware and software tailored to your role's requirements.\n* Remote or Hybrid working - We have an office in Lisbon or New York. \n\n\n\n\n\n\nThe base salary for this position will vary based on geography and other factors. The compensation package will include base salary, stock options and a token grant with the base ranging from 80k- $120k. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.\n\n\nEqual Employment Opportunities at Rarible\n\n\nRarible is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Rarible believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3 and Swift jobs that are similar:\n\n $85,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Lisbon

\nCoinbase Developer Platform and the Dev Portal is the destination for building and integrating web3 solutions, services, and products. We partner with other Coinbase products such as Base, Wallets-as-a-service, Staking, CB Pay, Advanced Trading, Commerce, Exchange so web3 developers can start building their onchain apps in minutes.\n\nThis role is for Coinbase Commerce, a powerful payment processing platform that enables merchants to securely accept crypto payments. With its user-friendly interface and seamless integration capabilities, Coinbase Commerce simplifies the process of incorporating digital currencies into online businesses using Shopify, WooCommerce or other platforms like Farcaster to expand their reach to a global customer base.\n\nWhat you'll be doing: \n\n\n* Lead the design, development, and maintenance of scalable, secure, and high-performance fullstack systems for Coinbase Commerce using Ruby, Go, JavaScript, TypeScript, and Solidity\n\n* Drive the technical vision and strategy for Coinbase Commerce, ensuring alignment with business goals and industry best practices\n\n* Collaborate with cross-functional teams to define and prioritize features, improvements, and integrations that drive the growth and success of Coinbase Commerce\n\n* Develop and optimize smart contracts using Solidity for EVM-compatible blockchains to enable seamless crypto payment processing\n\n* Design and implement highly interactive, responsive, and user-friendly frontend interfaces using modern frameworks like React or Angular\n\n* Optimize frontend and backend performance, ensuring fast transaction processing, smooth UI interactions, and efficient resource utilization\n\n* Architect and implement secure, reliable, and well-documented APIs for Coinbase Commerce\n\n* Troubleshoot and debug complex fullstack issues, ensuring platform stability, reliability, and security\n\n* Drive the adoption of best practices in software development, testing, and deployment, and contribute to the continuous improvement of our engineering processes\n\n* Provide technical guidance and support to other engineering teams, and contribute to the overall technical direction of Coinbase\n\n\n\n\nWhat we look for in you: \n\n\n* 8+ years of experience in software development with a strong focus on fullstack development\n\n* Mastery of Go, JavaScript, TypeScript, and Solidity; familiarity with Ruby is a plus\n\n* Deep understanding of Ethereum and EVM-compatible chains and experience with developing smart contracts\n\n* Proven track record of designing, developing, and shipping high-quality, scalable fullstack systems for payment processing platforms\n\n* Strong expertise in frontend development using modern frameworks like React or Angular, and experience with state management libraries like Redux or NgRx\n\n* Solid understanding of distributed systems, microservices architecture, and event-driven architectures\n\n* Experience with databases (PostgreSQL, MySQL, MongoDB), caching systems (Redis, Memcached), and message queues (Kafka, RabbitMQ)\n\n* Comprehensive knowledge of RESTful API design principles and experience with API development, integration and authentication protocols like OAuth and JWT\n\n* Familiarity with AWS and expertise in containerization like Kubernetes\n\n* Deep understanding of web security best practices and experience with implementing secure coding practices for financial systems\n\n* Exceptional problem-solving skills and ability to find elegant solutions to complex challenges in the crypto payment processing domain\n\n* Outstanding communication, leadership, and collaboration skills, with the ability to inspire and mentor teams\n\n* Bachelor's or Master's degree in Computer Science, Software Engineering, or equivalent experience\n\n* Passion for Onhain/Web3 and a deep understanding of the crypto ecosystem and its potential applications\n\n\n\n\nJob #: GDFS06NA \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, Design, Web3, Crypto, React, Ruby, API, Engineer and Backend jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco Bay Area, California, United States

\nNote to all applicants: We are a remote-first team, however, the majority of our employees are based in the EMEA region, so we have a preference for candidates who can work remotely in the EMEA time zones. \n\n\nPlease also note: as a team who are looking to lead the way in Web 3, we require all applicants to have previous experience in the Web 3 / Blockchain Industry\n\n\nJoin a leading Web 3 company that’s enabling and powering the builders of the new internet!\n\n\nBiconomy’s foundations were built on making Web 3 accessible and simple to all. We do this by making blockchain transactions seamless, and by doing so, we are accelerating the mainstream adoption of Web 3.\n\n\nThat’s why ease and accessibility are imperative to our innovations and solutions. While we build for developers, our work radically simplifies the overall user experience on Web 3. By abstracting away blockchain complexities, the end user enjoys the benefits of Web 3 with the familiarity of Web 2.\n\n\nWe are already solving for some of the leading players in the blockchain space & are emerging as the default transaction stack for Web 3. Some of our numbers:\n\n\n- Processed 36+ million transactions\n- Facilitating over $315 million + of transfer volume\n- Saving users over $5 million in gas fees!\n\n\nWhat are we looking for?\n\n\nWe’re looking for a protocol engineer to work within the Protocol Team in designing and implementing Biconomy’s Multichain Relayer Protocol. You will collaboratively take ownership of the protocol's design, construction, and development. \n\n\nWe are looking for a highly experienced core developer with relevant experience in implementing solutions to core blockchain problems (such as consensus, account management, cryptography, storage, identity, and performance)As web3 networks mature, the demand for highly intuitive and nuanced user experiences has grown. At the same time, the demand for decentralization is at an all-time high. \n\n\nTo achieve these design goals, we need a core developer to collaboratively design, build and evolve the core decentralized infrastructure capable of censorship resistance and, simultaneously, deliver user experience exceeding those offered by legacy networks.\n\n\n\nWhat will you be doing?\n* Working within the Protocol Team in designing and implementing Biconomy’s Multichain Relayer protocol\n* Researching external blockchain systems and understanding how they implement solutions to core blockchain problems, designing ways to integrate them with Biconomy’s relayer protocol\n* Participating in technical specifications design, development, and implementations\n* Upholding high-security standards and ensuring sound security practices when building out the protocol\n* Collaborating with developers on all parts of the stack internally for auxiliary products such as wallets, block explorers, etc\n* Performing and assisting engineers through code reviews, acceptance testing, bug fixing, and general support\n* Staying up to date with emerging trends and applying them to Biconomy if applicable\n\n\n\nYour experience should include:\n* 4+ years of experience in software development and relevant experience in blockchain technologies.\n* Practical experience with various consensus protocols/algorithms\n* Practical experience with p2p communication in a decentralized network (concept of connecting to a peer node, handling connection drops, hands-on libp2p experience is a plus point!)\n* Practical experience with designing and building high-performance and scalable network protocols\n* Practical experience with mempool implementation (preferably EVM mempool) and ability to modify it as per network requirements. Non-EVM is a plus point!\n* Hands-on experience with Go, Typescript, Nodejs, Javascript\n* Hands-on experience with Oracles, Relayers, and setting up blockchain nodes\n* Hands-on experience with Ethereum supplementary tools such as infura, ethers.js, hardhat, etc\n* Demonstrated strong ability to take an implementation from POC to MVP to Production while ensuring quality\n\n\n\n\n\nWhat's in it for you?\n\n\nYou will get the first-row seat to designing and building the novel decentralized infrastructure that supports improved web3 UX through optimized transaction management and execution. You will have the opportunity to implement novel concepts and innovate on decentralized designs while also ensuring that we relentlessly ship products to production and not just implement them in silos.\n\n\nMore importantly, you get to be part of a team of highly experienced and driven individuals from around the globe to collaborate on and build industry-leading decentralized network infrastructure.\n\n\nWhat we offer:\n\n\n- Work from anywhere (Remote first)\n- Flexible working hours\n- Flexible vacation policy\n- Competitive Salary with regular reviews\n- Token Allocation\n- Opportunity to grow. The sky's the limit if you're hungry to succeed\n- Be an integral part of building the narrative for the digital economies of the future\n- Game nights, virtual celebrations, and work retreats\n\n\nBiconomy is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Web3, Ethereum, Engineer and Digital Nomad jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDubai, Remote