\nWith unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.\n\n\nWho we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination\n\n\nAbout the US-GOV Cloud Operations Team:\n\n\nCloud Operations (CloudOps) at Icertis is responsible for Availability, Resiliency, Performance, Monitoring, Emergency Response, and Capacity Planning of the Icertis Software-as-a-Service (SaaS) application & related services. CloudOps also executes Identity & Access Management, Role-Based Provisioning, Upgrades, Deployments, and Change, Incident, and Problem management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for the company. \n\n\nIcertis is continuing to generate significant demand in the US public sector and the US GOV CloudOps team is at the forefront of defining, implementing, and continuously monitoring cloud security strategies to meet the rigorous federal security compliance requirements, protect our customer’s assets, reduce risk, and to empower Icertis’ federal sales team.\n\n\n*This is U.S. based role with a U.S. citizenship requirement, applicant must reside in and work from the U.S *\n\n\nWe are looking for a self-motivated, growth-minded, and unabashedly detail-obsessed Principal DevOps Engineer to join our rapidly growing US GOV Cloud Operations team. This person will fill a critical role on the team, partnering with our Global DevOps team to deliver and scale impeccable cloud infrastructure and provide tooling and automation to improve and enhance our operation. The right candidate for this role is a knowledgeable automation expert who fluently speaks the language of SaaS (Software-as-a-Service) and PaaS (Platform-as-a-Service) products and technologies and who knows how to apply and adapt processes commensurate with the company’s size, culture, and strategic objectives through IaC (Infrastructure-as-Code) processes. This individual will be a passionate DevOps professional who is committed to secure SaaS service delivery and the success of our Azure Government customers. #LI-BP1\n\n\n\nWhat you will do:\n* Expert-level cloud engineer, with hands-on management of production and non-production cloud-based software solutions running on Microsoft Azure (Microsoft Government Cloud preferred) \n* Provide strategic technical strategy, solutions, architecture, and design diagrams, which follow best practices in cloud architecture \n* Deploy, configure, secure, and monitor various Azure services using Terraform, Ansible, and Azure DevOps pipelines\n* Employ innovative thought and automation to improve workflow, efficiency, productivity, and technology deployment\n* Ability to take a project or task from inception to completion understand when to escalate\n* Stay familiar with relevant current and future technologies and trends\n* Continuously maintain and/or improve the security of client environments and customer data\n* Monitor all production environments as a part of a 24x7x365 on-call rotation to ensure availability, resiliency, and performance meets our SLAs\n* Respond to monitoring alerts as received\n* Troubleshoot and debug C#/ASP.NET applications and/or PaaS service failures\n* Collaborate with customer services, professional services, project/program/product managers, and engineers to ensure that critical and time-sensitive projects run smoothly to achieve business outcomes\n* Create, update, and maintain documentation for systems, processes, procedures, and infrastructure configuration\n* Performs other job-related duties as assigned, such as assist with evidence collection during audits \n* This is an individual contributor role with title and salary based on experience \n\n\nWorking with the US Government:\n* Ability to meet Icertis, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Icertis Federal Cloud Background Check: This position will be required to pass the Icertis Federal Cloud Background Check upon hire/transfer and every two years thereafter.\n\n\n\nWhat you will bring:\n* 15+ years working across multiple industries delivering available, resilient, and secure infrastructures\n* 8+ years building, deploying, and supporting mission critical IaC cloud first infrastructures (Microsoft Azure Cloud, Microsoft Government Cloud preferred)\n* Hands-on automation creation experience with proficiency in PowerShell, Linux/BashShell, Terraform, JSON/YAML, and Ansible\n* Experience with automation of serverless and container technologies (Azure Function Apps, Docker, Azure Kubernetes Service (AKS))\n* Solid understanding and hands on experience designing, building, and supporting Azure DevOps pipelines\n* Strong Windows Systems, Linux Systems, Network administration, IIS administration skills\n* Strong understanding of cloud concepts, applications, storage, compute, and networking components\n* Solid C#, ASP.NET application coding and debugging skills\n* Experience with implementing monitoring of key indicators covering availability, diagnostic, performance, and logs\n* SQL Expertise with always-on, replication, performance, backup/restore, stored-procedures, schema, and query\n* Experience working in a scrum or sprint lifecycle using a work item/ticketing queue to manage work and communication\n* Should have a humble, customer-centric attitude, earning the trust of clients and everyone you meet\n* Should have great communication skills and does not mind taking ownership of issues for others and driving them to completion\n* Should have just as much passion for their business objectives as you do about the technology used to achieve those objectives\n* Identify, research, and drive true root cause for technical problems\n* You are a passionate, continuous learner who keeps up with the latest trends, technologies, and tools in the industry\n\n\nAdditional Qualifications\n* Azure Portal/Azure DevOps/Visual Studio/Azure Active Directory:\n* Experience and working knowledge with a range of Azure IaaS and PaaS services\n* Experience of working with Elastic Search, Kibana, Redis Cache\n* Comfortable using Azure DevOps (ADO), GitHub (Actions), TFS (Team Foundation Server)\n* Comfortable with Visual Studio and SQL Server Data Tools\n* Comfortable with basic DevOps concepts like CI/CD, and Infra-automation\n* Hands-on experience with Ansible and Terraform \n* Knowledge and experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes and procedures\n* Experience with collaboration tools:  Microsoft Teams/SharePoint/ADO\n* Preferred familiarity (5+ years) with some or all the following Azure PaaS security resources:\n* Threat protection\n* WAF (Web Application Firewall)\n* Tenable Nessus\n* Microsoft Defender for Cloud\n* Static code scanning tools: Veracode\n* Open-Source scanning tools: Blackduck\n* SIEM (Sentinel), and Cloud Security Analytics\n* Security Operation Center\n\n\n\n\n$132,000 - $198,500 a yearPay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.\n\nOur Commitments: Icertis is committed to:  \n \n●       Icertians (employees) and their family's physical, mental and financial health and wellbeing\n●       Turbocharging Icertians careers\n●       Making a social and environmental impact in our communities \n●       Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and \n suppliers\n●       Generous holidays including the 4th of July week off – paid \n●       Free professional and leadership coaching\n●       Annual personal development allowance \n \nWhat we offer:  \n \n●       Robust medical (physical & mental vision and dental benefits \n●       Employee assistance program (EAP) \n●       Equity (RSUs) and shared ownership in the company \n●       Generous 401K match \n●       Flexible work environment \n●       Paid maternity and paternity leave \n●       Generous holiday and PTO program\n●       CaaS (coaching as a service)\n●       Annual personal development allowance \n●       7 Days for Humanity – 7 paid volunteer days annually\n●       Global and regional DEIB steering committees, employee resource groups (ERGs) \n●       Global DEIB training programs and guest speakers throughout the year\n\n\nIcertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.\n \nBy submitting your application you acknowledge that you have read Icertis’s Privacy Policy (https://www.icertis.com/privacy-statement/)\n\n\nIcertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Redis, DevOps, Cloud, Sales and Engineer jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nTogether we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Engineering Manager.\n\nAs an Engineering Manager at Cloudbeds, you will lead a remote team of Software Engineers to deliver frequent and high-impact value to our customers in over 150 countries.  In an agile and high-growth environment, you will work across departments to eliminate obstacles by continuously experimenting with new and creative ideas to optimize performance, quality, and communication. \n\nThis is an opportunity to be on the ground floor of a company completely transforming the world of travel technology. You will be an essential member of the team as we march toward our goal to power every lodging business in the world.\n\nLocation: Remote - US/Canada\n\nWhat You Will Do: \n\n\n* Manage a high-performing, agile software team in a rapidly growing, global organization.\n\n* Be a hands-on manager and be able to contribute to the codebase. Actively participate in coding and development tasks, contributing your expertise and technical skills to ensure the successful implementation of software solutions. Lead by example and be a role model for the team.\n\n* Conduct regular code reviews to ensure adherence to coding standards, best practices, and maintainable code. Work closely with the team to identify and address technical challenges and ensure high-quality deliverables.\n\n* Foster a collaborative and inclusive team environment. Promote effective communication, knowledge sharing, and cross-team collaboration to facilitate the successful execution of projects.\n\n* Set performance expectations and conduct regular performance evaluations for team members. Provide feedback, coaching, and mentorship to support their growth and development.\n\n* Identify opportunities for process optimization, automation, and efficiency improvements within the software development lifecycle. Implement best practices and establish scalable processes to enhance team productivity.\n\n* Partner closely with engineering, product, and leadership to facilitate project delivery.\n\n\n\n\nYou’ll Succeed With: \n\n\n* BS or MS in computer science or a related technical field\n\n* 7+ years of backend development experience (e.g. PHP or Java)\n\n* 2+ years of experience managing remote, international backend engineers\n\n* A passion for delivering value to customers via agile software development.\n\n* Excellent knowledge of SaaS software technologies, best practices, and design patterns\n\n* Excellent project management and organizational skills\n\n* Excellent time management, prioritization, and decision-making skills driving high-impact, rapid, and iterative change in a fast-moving environment\n\n* Excellent communication, documentation, and presentation skills\n\n* Experience with coaching and mentorship to elevate team performance\n\n\n\n\nNice to Haves:\n\n\n* Knowledge of Python, React, MySQL, Terraform\n\n* Experience programming or supporting applications in Amazon Web Services\n\n* Experience with service-oriented, micro-service, or serverless architectures\n\n\n\n\n#LI-REMOTE #LI-SD1\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Travel, PHP and Backend jobs that are similar:\n\n $85,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nTogether we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Engineering Manager.\n\nAs an Engineering Manager at Cloudbeds, you will lead a remote team of Software Engineers to deliver frequent and high-impact value to our customers in over 150 countries.  In an agile and high-growth environment, you will work across departments to eliminate obstacles by continuously experimenting with new and creative ideas to optimize performance, quality, and communication. \n\nThis is an opportunity to be on the ground floor of a company completely transforming the world of travel technology. You will be an essential member of the team as we march toward our goal to power every lodging business in the world.\n\nLocation: Remote - US/CA\n\nWhat You Will Do: \n\n\n* Manage a high-performing, agile software team in a rapidly growing, global organization.\n\n* Be a hands-on manager and be able to contribute to the codebase. Actively participate in coding and development tasks, contributing your expertise and technical skills to ensure the successful implementation of software solutions. Lead by example and be a role model for the team.\n\n* Conduct regular code reviews to ensure adherence to coding standards, best practices, and maintainable code. Work closely with the team to identify and address technical challenges and ensure high-quality deliverables.\n\n* Foster a collaborative and inclusive team environment. Promote effective communication, knowledge sharing, and cross-team collaboration to facilitate the successful execution of projects.\n\n* Set performance expectations and conduct regular performance evaluations for team members. Provide feedback, coaching, and mentorship to support their growth and development.\n\n* Identify opportunities for process optimization, automation, and efficiency improvements within the software development lifecycle. Implement best practices and establish scalable processes to enhance team productivity.\n\n* Partner closely with engineering, product, and leadership to facilitate project delivery.\n\n\n\n\nYou’ll Succeed With: \n\n\n* BS or MS in computer science or a related technical field\n\n* 7+ years of backend development experience (e.g. PHP or Java)\n\n* 2+ years of experience managing remote, international backend engineers\n\n* A passion for delivering value to customers via agile software development.\n\n* Excellent knowledge of SaaS software technologies, best practices, and design patterns\n\n* Excellent project management and organizational skills\n\n* Excellent time management, prioritization, and decision-making skills driving high-impact, rapid, and iterative change in a fast-moving environment\n\n* Excellent communication, documentation, and presentation skills\n\n* Experience with coaching and mentorship to elevate team performance\n\n\n\n\nNice to Haves:\n\n\n* Knowledge of Python, React, MySQL, Terraform\n\n* Experience programming or supporting applications in Amazon Web Services\n\n* Experience with service-oriented, micro-service, or serverless architectures\n\n\n\n\nCompensation: Depending on your skills and experience, you can expect your annual compensation to be between $180-230K.\n\n#LI-REMOTE #LI-SD1\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Travel, PHP and Backend jobs that are similar:\n\n $85,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.\n\n\nAt the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.\n\n\nAs a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.\n\n\nJoin us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.\n\n\nThe Role\n\n\nVeeva is seeking a talented and motivated Site Reliability Engineer (SRE) to join our dynamic team. As an SRE, you are innately curious, have a penchant for problem-solving, and will play a crucial role in ensuring the reliability, scalability, and performance of our systems. Our mission is to protect, provide for, and progress the software and systems utilized by our product engineering teams.\n \nIdeal candidates have worked in enterprise software development or for a high-growth technology company.\n\n\n\nWhat You'll Do\n* Take responsibility for managing production and pre-production environments, security, change management, deployment, architecture, and tools\n* Perform root cause analysis for complex failures and offer modern solutions and tools\n* Analyze performance and ensure the applications (GitLab, Jira, Confluence, TestRail, Mattermost), hosted in AWS, meet the scalability and reliability needs of our internal teams\n* Work closely with Infrastructure, DevOps, Security, and product teams to stabilize, secure, and scale applications for continued growth\n* Automate deployment, monitoring, and incident response processes to enhance system reliability and performance\n* Continuously monitor system health, proactively identify issues, and implement solutions to ensure optimal performance\n* Identify and troubleshoot performance bottlenecks and reliability issues across the stack\n* Implement best practices for cloud-based infrastructure, ensuring security, scalability, and cost efficiency\n* You want to make the system better every day and are self-driven to learn all that is necessary to provide full-stack diagnostics and determine the root cause of problems\n* During an incident, lead the effort to triage and mitigate. You might need to perform periodic on-call duty if issues are escalated\n* Communicate effectively with engineering and infrastructure teams, and describe problems succinctly with sufficient detail\n* Engage in real-time communication during outages with both technical and non-technical audiences\n\n\n\nRequirements\n* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)\n* 3+ years of working experience as a DevOps or SRE engineer\n* Independent learner, curious to learn new technologies\n* Experience with AWS and container orchestration tools (e.g., Kubernetes)\n* Familiarity with infrastructure as code tools (e.g., Terraform, Ansible) and version control systems (e.g., Git)\n* GitLab system administration experience\n* Experience supporting GitLab including CI/CD processes and GitLab runners\n* Solid scripting skills; experience with Shell, Bash, Ansible, Python, Go, Ruby, etc.\n* Excellent problem-solving skills and the ability to troubleshoot complex issues under pressure\n* 3+ years of experience in relational databases with a mastery of SQL\n* Demonstrated history of incident management and leadership ability\n* Hands-on operational experience in a high-volume or critical production service environment\n* Effective communication skills across all levels — whether talking to individual contributors or executives\n* Experience with disaster recovery planning and implementation\n* Experience with performance tuning of databases and distributed storage systems\n* Ability to handle the periodic, on-call duty\n* Fluent in English – both written and verbal\n* We are looking for strong mentors with a proven record of making your team better\n\n\n\nNice to Have\n* Experience with serverless computing and serverless architectures (e.g., AWS Lambda, Azure Functions)\n* Knowledge of security best practices\n\n\n\nPerks & Benefits\n* Medical, dental, vision, and basic life insurance\n* Flexible PTO and company paid holidays\n* Retirement programs\n* 1% charitable giving program\n\n\n\nCompensation\n* Base pay: $65,000 - $115,000\n* The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.\n\n\n\n\n\n#LI-Remote\n\n\nVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.\n\n\nVeeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Serverless, Senior and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nOhio - Columbus

\nAs a Senior Customer Success Manager, you’ll partner with Solution Architects and Account Executives to help customers adopt Vendia’s innovative Universal Application platform. You’ll contribute to all stages of the customer’s buying and adoption journey, from preparing for success during pre-sales discovery and use case exploration through delivering success during post-sales onboarding and advising. You'll also help to define and refine the customer journey, based on experience unlocking key strategic accounts.  As an expert in both the customer’s business objectives as well as Vendia’s capabilities, you’ll be well positioned to help customers maximize Vendia's value proposition. \n\nWorking closely with a Solution Architect on every customer account, you’ll help customers work through challenges that could derail their adoption or limit usage and work with support teams in ensuring customer issues and questions are resolved.  You’ll routinely harvest product suggestions from your depth and breadth of customer engagements and communicate these back to the product management team, creating a feedback loop of product optimization that helps delight existing customers and opens new sales opportunities. Most importantly, you are the customer’s go-to point of contact to create a sense of trust and future of success by building on Vendia.\n\nVendia is seeking a Senior Customer Success Manager with extensive public cloud and/or Software as a Service (SaaS) experience. Qualified candidates will have spent many years in a customer-facing role enabling companies to adopt innovative offerings and industry best practices. You should be an exceptional communicator and organizer, and be comfortable in front of senior/executive level technical and non-technical customers. You should routinely produce compelling, technical collateral such as getting started guides and best practice whitepapers and use it to enable customer success.\n\nWe are a virtual company seeking U.S.-based employees who can operate within +/- 3 hours of the US Pacific Time Zone.\n\nAs a Senior Customer Success Manager, you will be responsible for:\n\n\nDesign and establish repeatable customer success processes, including repeatable approaches to engage customers and approach for collaborating with teams across Vendia\n\nGrow and develop customer success team members by creating aligned personal and team goals that establish a mature and influential customer success department\n\nLeading other customer success team members to ensure the success of the customer’s experience\n\nInfluencing intent to renew and expand through collateral, presentations, customer-specific TCO, and other analyses, and developing new ways to influence that intent\n\nLeading data-driven conversations to assist clients in performing projections related to cost, consumption, and return on investment\n\nDemonstrating relentless customer obsession, viewing customer success as your own, and advocating internally for customer features, capabilities, and needs\n\nBuilding organizational alignment by partnering with solution architect, sales, and marketing teams to create compelling content that accelerates buying decisions and positively impacts customers throughout their journey\n\nEngaging support and engineering teams to assist in addressing customer questions or issues, including tracking them through completion.\n\nImproving adoption rates and customer satisfaction by creating Getting Started guides, improving existing (and producing new) documentation where necessary to augment the engineering team’s outputs, and refining the overarching methodology for customer experience\n\nConduct regular touch points with customers for timely onboarding, understanding success criteria, and showcasing product evolutions\n\nProvide measurable success across key outcomes within focus: \n\n\n\nCustomer trust, sentiment, and net promoter score\n\nCustomer usage growth \n\nCustomer use case expansion\n\n\n\n\n\n\n \n\nMinimum Requirements:\n\n\n5+ years experience as a customer success manager, technical account manager, or technical consultant with direct customer-facing responsibilities using public cloud or SaaS technologies\n\nExperience in customer management, escalation management, and defect triage\n\nTrack record of success in growing customers through guiding them to increase product usage and identifying upsell/cross-selling opportunities \n\nAbility to plan projects, communicate status, and deliver results\n\n4 year undergraduate degree in a technical field or equivalent experience\n\nProfessional written and verbal communication skills\n\n\n\n\nPreferred:\n\n\nPrior experience at a startup or similar fast-paced environment, ideally with cloud-based applications, infrastructure services, and/or enterprise SaaS offerings\n\nTransparent work products, such as: published books or blogs on industry topics of interest; YouTube videos of public speaking engagements, such as conference presentations\n\nExperience supporting enterprise customers in one or more of: cloud operations, technical support, escalation management or IT consulting\n\n\n\n\n \n\nAbout Vendia\n\nVendia is the only real-time data cloud company that enables customers to free critical data stuck in traditional applications, data stores, cloud service providers, and other silos. We provide the undifferentiated services and infrastructure necessary to share data safely and securely. By combining serverless blockchains, ledgers, access control, smart APIs and more, Vendia delivers governance and compliance with industry standards, allowing companies to focus on what matters most: their customer experience.\n\nOur customers span industries – from automotive and food & beverage, to travel, hospitality, and not-for-profits. They use Vendia to solve challenging data sharing and data integration problems: real-time supply chain and logistics tracking, settlement of physical and digital contracts, consolidating the data needed to drive AI/ML inferencing, and more. Our employees helped create industry-changing services like AWS Lambda, DynamoDB, API Gateway, and many more. We are taking that expertise and continuing the tradition at Vendia. We build disruptive, innovative technologies that combine the best of Serverless, distributed ledgers, and massively scaled cloud-based services that deliver business value to our customers.\n\nVendia is a rapidly growing, minority-owned startup headquartered in San Francisco and Seattle, serving the needs of enterprises around the globe. Our recent $30M Series B investment has enabled us to accelerate our vision of multi-party data sharing, and we are growing rapidly. We embrace remote workers but also love interactive development. Our culture is dynamic, with a focus on rapid, iterative delivery and continuous learning from customer engagements. Most importantly, we are a "succeed or fail together" company - everyone here plays nicely with each other, a culture we’ve enshrined in our Kind Humans Policy, and a key requirement for all job applicants. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to iOS, Mobile, Senior, Engineer, Backend, Digital Nomad, Design, Cloud, Marketing, HR, Testing, Sales, Scala, SaaS, Serverless, API, Developer, Database Admin, Accounting, Ruby and Legal jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAs a Customer Success Manager, you’ll partner with Solution Architects and Account Executives to help customers adopt Vendia’s innovative Universal Application platform. You’ll contribute to all stages of the customer’s buying and adoption journey, from preparing for success during pre-sales discovery and use case exploration through delivering success during post-sales onboarding and advising. As an expert in both the customer’s business objectives as well as Vendia’s capabilities, you’ll be well positioned to help customers maximize Vendia's value proposition. \n\nWorking closely with a Solution Architect on every customer account; you’ll help customers work through challenges that could derail their adoption or limit usage and work with support teams in ensuring customer issues and questions are resolved.  You’ll routinely harvest product suggestions from your depth and breadth of customer engagements and communicate these back to the product management team, creating a feedback loop of product optimization that helps delight existing customers and opens new sales opportunities. Most importantly, you are the customer’s go-to point of contact to create a sense of trust and future of success by building on Vendia.\n\nVendia is seeking a Customer Success Manager with public cloud and/or Software as a Service (SaaS) experience. Qualified candidates will have spent multiple years in a customer-facing role enabling companies to adopt innovative offerings and industry best practices. You should be a strong communicator, exceptional organizer, and comfortable in front of technical and non-technical teams.\n\nWe are a virtual company seeking U.S.-based employees who can operate within +/- 3 hours of the US Pacific Time Zone.\n\nAs a Customer Success Manager, you will be responsible for:\n\n\nEnsuring the success of the customer’s experience by understanding their strategic goals and value drivers\n\nInfluencing intent to renew and expand through collateral, presentations, customer-specific TCO, other analyses\n\nLeading data-driven conversations to assist clients in performing projections related to cost, consumption, and return on investment\n\nDemonstrating relentless customer obsession, viewing customer success as your own, and advocating internally for customer features, capabilities, and needs\n\nBuilding organizational alignment by partnering with solution architect, sales, and marketing teams to create compelling content that accelerates buying decisions and positively impacts customers throughout their journey\n\nEngaging support and engineering teams to assist in addressing customer questions or issues, including tracking them through completion\n\nImproving adoption rates and customer satisfaction by creating Getting Started guides, improving existing (and producing new) documentation where necessary to augment the engineering team’s outputs, and refining the overarching methodology for customer experience\n\nConduct regular touch points with customers for timely onboarding, understanding success criteria, and showcasing product evolutions\n\nProvide measurable success across key outcomes within focus: \n\n\n\nCustomer trust, sentiment, and net promoter score\n\nCustomer usage growth \n\nCustomer use case expansion\n\n\n\n\n\n\nMinimum Requirements:\n\n\n3+ years experience as a customer success manager, technical account manager, or technical consultant with direct customer-facing responsibilities using public cloud or SaaS technologies\n\nTrack record of partnering with customers to increase product usage and identifying upsell/cross-selling opportunities \n\nExperience in customer management, escalation management, customer support, and defect triage\n\nAbility to plan projects, communicate status, and deliver results\n\n4 year undergraduate degree in a technical field or equivalent experience\n\nProficient written and verbal communication skills\n\n\n\n\n \n\nPreferred:\n\n\nPrior experience at a startup or similar fast-paced environment, ideally with cloud-based applications, infrastructure services, and/or enterprise SaaS offerings\n\nTransparent work products, such as: published books or blogs on industry topics of interest; YouTube videos of public speaking engagements, such as conference presentations\n\n\n\n\n\nExperience supporting enterprise customers in one or more of: cloud operations technical support, escalation management or IT consulting\n\n\n\n\n \n\nAbout Vendia\n\nVendia is the only real-time data cloud company that enables customers to free critical data stuck in traditional applications, data stores, cloud service providers, and other silos. We provide the undifferentiated services and infrastructure necessary to share data safely and securely. By combining serverless blockchains, ledgers, access control, smart APIs and more, Vendia delivers governance and compliance with industry standards, allowing companies to focus on what matters most: their customer experience.\n\nOur customers span industries – from automotive and food & beverage, to travel, hospitality, and not-for-profits. They use Vendia to solve challenging data sharing and data integration problems: real-time supply chain and logistics tracking, settlement of physical and digital contracts, consolidating the data needed to drive AI/ML inferencing, and more. Our employees helped create industry-changing services like AWS Lambda, DynamoDB, API Gateway, and many more. We are taking that expertise and continuing the tradition at Vendia. We build disruptive, innovative technologies that combine the best of Serverless, distributed ledgers, and massively scaled cloud-based services that deliver business value to our customers.\n\nVendia is a rapidly growing, minority-owned startup headquartered in San Francisco and Seattle, serving the needs of enterprises around the globe. Our recent $30M Series B investment has enabled us to accelerate our vision of multi-party data sharing, and we are growing rapidly. We embrace remote workers but also love interactive development. Our culture is dynamic, with a focus on rapid, iterative delivery and continuous learning from customer engagements. Most importantly, we are a "succeed or fail together" company - everyone here plays nicely with each other, a culture we’ve enshrined in our Kind Humans Policy, and a key requirement for all job applicants. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to iOS, Mobile, Senior, Engineer, Backend, Digital Nomad, Design, Cloud, Marketing, HR, Testing, Sales, Scala, SaaS, Serverless and API jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Varicent is the industry leader in developing Sales Performance Management (SPM) software, enabling businesses worldwide to Plan, Operate and Pay effectively to drive sales performance and growth.\n\nA named Leader in the Gartner Magic Quadrant for Sales Performance Management seven times in a row, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.\n\nAs a QA Developer you will be working alongside a multidisciplinary team of developers, designers, and business professionals. You will be working with our development team to turn an exciting new idea into a modern SaaS product: a single-page web application built in React, connecting to a serverless backend deployed to AWS using GraphQL.\n\n#LI-REMOTE\n\nThis role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.\n\n\nVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected]\n\nVaricent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Serverless, Sales, Backend and Digital Nomad jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCalgary