\nWant to help us, help others? We’re hiring! \n\nGoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.\n\nJoin us! The GoFundMe team is searching for our next People Operations Generalist to play a key role in supporting our employees and contributing to the overall success of our organization. This role will assist employees and the People Team while ensuring GoFundMe continues to be a place where great people come to do the best work of their lives. As part of the People Team, this person will engage with employees regularly while working to launch new programs, refine policies and procedures, and keep employees educated and supported along the way.\n\nThe Job…\n\n\nCelebrate wins, big and small! We hope our employees feel recognized, appreciated, and supported during their time here, and you’ll play a large role in these initiatives. \n\nSupport cross-functional projects as needed to improve people operations, processes, policies, programs, and systems.\n\nBe the first point of contact for all Global HR related queries, and be able to triage/manage all employee requests and questions via our internal help desk system.\n\nPartner closely with People Partners to provide support on day-to-day HR administration as needed and when required, including preparation of exit documents, assisting our performance management program, maintaining policies and procedures, and providing general business partner support.\n\nMaintain and organize all employee documents and information, ensuring all private data is treated with a high level of confidentiality.\n\nStay up to date and actively address all new regulations regarding any governmental and regulatory updates, as well as Workers Compensation programs.\n\nDrive other projects and tasks within People Operations related to the employee experience. \n\n\n\n\nYou…\n\n\nHigh school diploma and a minimum of 4+ years of related People Operations experience, OR equivalent higher education and experience.\n\nExperience working with various internal and 3rd party software systems. \n\nExperience in all Google suite or Microsoft office equivalent programs (spreadsheets, word documents, etc.)\n\nThrives in a collaborative environment and has a clear approach to solving employee issues.\n\nHighly organized and detail oriented with the ability to handle simultaneous projects with moving parts.\n\nExcellent communicator with great customer service skills to support our “customers”, our employees. \n\nAdaptable to the ever-changing world of a tech start-up.\n\nAbility to handle sensitive and confidential information with discretion.\n\n\n\n\nWhat would be awesome to have (Preferred):\n\n\n* Bachelor's degree in Human Resources Management, Communications or other related fields (strongly preferred).\n\n* Comfortable working in a Mac environment.\n\n* Intermediate to advanced skills working with Google sheets/Excel and a propensity towards data and details.\n\n* Comfortable working with legal teams and deciphering compliance advice.\n\n* Knowledgeable and resourceful with applicable laws and regulations at the local, state and federal levels.\n\n* Understands and can explain company benefits offerings to employees\n\n\n\n\nWhy you’ll love it here...\n\n\nMarket competitive pay\n\nRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. \n\n401(k) retirement plan with company matching\n\nHybrid workplace with fully remote flexibility for many roles\n\nMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses\n\nA variety of  mental and wellness programs to support employees   \n\nGenerous paid parental leave and family planning stipend\n\nSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday\n\nLearning & development and recognition programs\n\nGives Back Program where employees can nominate a fundraiser every week for a donation from the company\n\nInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.\n\nEmployee resource groups\n\nYour work has a real purpose and will help change lives on a global scale.\n\nYou’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. \n\n* We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose\n\nWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!\n\n\n\n\nGoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.\n\nThe total annual salary for this full-time position is $70,000 - $105,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.\n\nIf you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].\n\n\nGlobal Data Privacy Notice for Job Candidates and Applicants:\n\nDepending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.\n\nLearn more about GoFundMe:\n\nFor recent company news and announcements, visit our Newsroom.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Microsoft and Legal jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nCompany Overview\nFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. \n \nAs a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.\n\n\nThe Director, Infrastructure Engineering oversees the operation and strategic planning of the Fanatics collectibles Infrastructure to ensure workplace services, network/compute/storage, service management and cloud strategy and operations align with the business objectives. This leadership role will be a direct report to the Chief Information Officer of Fanatics Collectibles and will be expected to\nbring deep information technology expertise in addition to a strong customer service orientation and focus on delivering business value and outcomes. Our infrastructure must be designed to be highly available and to maximize the day-to-day efficiency and productivity of our employees. They will plan, coordinate, and direct all activities related to the development and management of infrastructure to\nenhance business operations and allows us to operate and scale the collectibles business. The Sr Director, Infrastructure Engineering will work closely with decision makers to identify, recommend, develop, implement, and support optimal technology solutions for our growing business. This individual is also responsible for supporting and assisting in the integration of existing and new infrastructure per Collectibles business objectives including M&A planning and integration. The Director of Infrastructure Engineering will work closely with the Sr Director, ERP and Sr Director, Technical Program Management to develop and drive delivery of the Collectibles IT Roadmap\n\n\n\nResponsibilities\n* Responsible for the day-to-day management of the IT operations and infrastructure teams with a continuous focus on best-in-class customer service and delivery\n* Responsible for enterprise infrastructure vision and strategy working with multiple executive and senior level stakeholders in creating a clear, convincing technical strategy that aligns to business priorities and objectives\n* Evaluate the workplace technologies market, analyze the impact on employee production and regularly evolve roadmaps for these platforms.\n* Develop an understanding of the workplace technologies currently in use and the business use cases that they serve; identify white spaces in them and evaluate how they can be mitigated.\n* Ensure focus on continuous improvement of collaboration platforms, based on latest market trends, to develop a roadmap for a collaborative scalable organization.\n* Drive a culture of continuous improvement that proactively manages resolution of serious and complex problems, identifying underlying causes and performing corrective action appropriately. \n*  Increase the use of conferencing technologies for business use cases (e.g., review meetings, interviews, corporate communications, etc.) \n*  Define and deliver strategies and solutions for Endpoint Workplace transformation, including the vision, roadmap, and governance model.\n* Implement an overarching, rein in emerging technologies, optimize capital and operating costs and provide new and enhanced customer experiences for employees and clients (i.e., Microsoft Windows, Apple Macintosh, Citrix, Palo Alto Prisma and F5 Remote Access, etc.)\n* Responsible for technical execution and for the scaling and building of enterprise infrastructure and operations\n* Analyze business results, providing deep insight into on-going trends and performance\n* Evaluate current technology capabilities, risks and roadmap against various department and company goals; Facilitate conversations across business units to drive agreement\n* Overseeing team of engineers, technicians and helpdesk personnel to ensure that all patches, security updates, upgrades, projects, jobs and tasks are completed on time, within budget, to customer satisfaction and to company standards\n* Responsibility for designing and implementing improved IT Support policies/procedures\n* Recommending and implementing changes to products or services to fulfill the needs of the business and the customer\n* Collaborates with members of the senior leadership team to identify ways IT can assist the company in achieving business and financial goals\n* Ensures that IT and network infrastructure adequately support the company’s computing, data processing, and communications needs\n* Development and oversight of IT policies, standards, and procedures to protect Company assets, comply with government and regulatory requirements, and ensure a well-controlled IT environment\n* Oversee contract negotiations with IT vendors, contractors, and service providers\n* Build and maintain strong and effective relationships with select executive and business leadership, project management, process improvement, strategy, and service delivery vendors to ensure service delivery standards are defined and appropriately governed\n* Define and communicate project milestones, service level agreements, and resource allocation to CIO, department business leaders, support staff, and end users\n* Overarching responsibility and provides guidance for best practices framework (ex. ITIL, and Life\n* Cycle Management) for the support and sustainability of enterprise applications\n* Develop business case justifications and cost/benefit analyses for IT spending and initiatives\n* Manage strategic relationships between internal IT resources, distinct business units, end users, vendors, and partner organizations\n* Manage financial budgets, resources, and relationships with stakeholders, vendors, and business partners\n* Partner with leadership to proactively identify needs and resolve issues. This includes researching\n* the background of issue(s), identifying root causes, quantifying the scope and scale of issue(s), identifying possible solutions, making recommendations, and executing the solution in accordance with desired business outcomes\n* Actively lead M&A migrations efforts as it pertains to infrastructure\n* Negotiate and administer vendor and consultant contract and service agreements\n* Conduct regular compliance checks and test operating systems. Document findings with case scenarios, workflow diagrams, and data models\n* Manage, train, and develop the technology team to inspire growth and innovative solutions\n* Supervise recruitment, development, retention, and organization of the infrastructure staff in accordance with budgetary objectives and personnel policies\n\n\n\nQualifications\n* Bachelor’s degree in information technology, computer engineering, or related field of study\n* Prior experience implementing/supporting complex infrastructure functions preferred\n* Working knowledge of infrastructure architecture, database, cloud and network technologies required\n* A strong business acumen and ability to maintain budgetary control\n* Proven and demonstrated leadership, communication, organization, and effective management of technology projects\n* Possess excellent interpersonal, change management and problem-solving skills combined with demonstrated team management capabilities\n* 10+ years’ experience working with IT infrastructure strategy & operations\n* Strong analytical and interpersonal skills\n* Exceptional communication skills both written and verbal\n* Rigorous attention to detail and highly organized, but able to operate with ease at all levels (from strategy to execution)\n* Deep empathy for customer experience – always analyzing and assessing from the customers’ viewpoint\n* Authentic people leader who invests in nurturing potential, as well as proven talent. Conscious and supportive of diversity & inclusion, and the value they bring to customers, business and the team.\n* Collaborative, while firm on goals and driving the extended team toward actions (and deadlines) to achieve them\n* Strong analytical skills looking broadly across the organization, with the ability to summarize large amounts of data from various inputs\n* Strategic thinker with proven ability to operationalize the strategy. Strong problem-solving skills\n* Clear and optimistic vision for what can be. Proven ability to execute with urgency and pragmatism in the current environment\n* High curiosity – proactively seeking to learn more and ‘connect the dots’ for better solutions\n* Affinity toward technology as a customer experience enabler\n\n\n\n\n$212,000 - $265,000 a yearThe salary range for  this position is $212,000-265,000 which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.\n\nEnsure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers\n\n\nTryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.\n\n\nFanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.\n\n\nNOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Microsoft, Senior and Legal jobs that are similar:\n\n $52,500 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCalifornia - Los Angeles

\nCompany Overview\nFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. \n \nAs a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.\n\n\nThe Senior Network Security Engineer designs, configures, owns, operates and improves all aspects of network infrastructure and works alongside our talented systems and security engineers across our business lines.  At Fanatics Collectibles, we believe everyone is a collector and our goal is to build a robust, resilient, secure network that enables the Fanatics mission of providing the total fan experience.  The right candidate should be comfortable within campus networks, data centers, WANs and the cloud.  Our technology approach is fairly agnostic, where we focus on the best of breed technology.  Our environment is fast paced, with a mix of technical debt where we have the opportunity to build the infrastructure that’s standardized and automated.  You’ll be asked to think beyond routers, switches and firewalls and be involved with SaaS, IaaS and other infrastructure projects as well.  We’re looking for a strong focus on providing an exceptional end user experience, strengthening our processes and procedures and a passion for figuring things out and getting things done.  \n\n\n\nResponsibilities\n* Design, configure and operate route, switch, firewall, WAF and load balancers.  \n* Review our existing designs/configurations and outline a plan to improve and standardize.\n* Provide technical guidance to business partners and team members when building a solution\n* Ability to draw out topologies to explain technical concepts as talking points, then document in Visio/Lucid Chart\n* A 50/50 balance between network and security.  We are not looking for a CCIE or a CISSP, rather a strong CCNP and a PCNSA, but certainly support your efforts to get there.  \n\n\n* Monitoring, SNMP, Solarwinds, ThousandEyes, Open Source Tools as needed\n* Troubleshooting – TCPDump/Wire Shark, Netstat, NetCat, Log review\n* Collocation Work – Providing concise directions to remote hands for rack/stack and troubleshooting\n* Trending/Performance – Review circuits, hardware and recommend improvements as needed\n* Partner with leadership and business stakeholders to proactively identify needs and resolve issues. This includes researching the background of issue(s), identifying root causes, quantifying the scope and scale of issue(s), identifying possible solutions, making recommendations, and executing the solution in accordance with desired business outcomes \n* Work on M&A migrations efforts as it pertains to network and data center\n\n\n\nBasic Qualifications\n* Associate’s or Bachelor’s degree in information technology, computer engineering, or related field of study or prior working experience\n* 10+ years’ experience working with network security strategy & operations   \n* Experience with the following technologies; Open Source Linux, Redhat, Ubuntu, Ansible and Python | Cisco Products – IOS, Nexus, IOS-XE, Meraki | Palo Alto – Firewalls, Panorama and Global Protect | Wireless – Meraki, Mist | Microsoft, Linux Systems Experience – Able to login, troubleshoot and rule, “it’s not the network” | Automation – Ansible, Python, Solarwinds | VPN - Site to Site VPN, Client Access VPN, Cisco AnyConnect, Palo Alto Global Protect, Prisma | Documentation – Confluence/Visio/Lucid/Netbox | SIEM – Sumo Logic     \n\n\n* Prior experience implementing/supporting complex infrastructure functions preferred\n* Working knowledge of network architecture, engineering and network technologies required\n* Possess excellent analytical, interpersonal, change management and problem-solving skills\n* Rigorous attention to detail and highly organized, but able to operate with ease at all levels (from strategy to execution)\n* Deep empathy for customer experience – always analyzing and assessing from the customers’ viewpoint\n* Collaborative, while firm on goals and driving the extended team toward actions (and deadlines) to achieve them\n* Clear and optimistic vision for what can be. Proven ability to execute with urgency and pragmatism in the current environment\n* High curiosity – proactively seeking to learn more and ‘connect the dots’ for better solutions\n* Affinity toward technology as a customer experience enabler\n\n\n\n\n\nEnsure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers\n\n\nTryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.\n\n\nFanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.\n\n\nNOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Senior, Engineer and Linux jobs that are similar:\n\n $57,500 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTexas - Coppell

\nCompany Overview\n \nFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. \n \nAs a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.\n \n\n\nWe’re looking for a Program Manager -Chat Bot to leverage the power of an automation-first CX strategy and transform the way we engage and assist our customers.  The conversational chatbot is a cornerstone of our brand interactions, enabling us to offer instant engagement with FBG customers on the channels they prefer, at the time they prefer. This in turn allows our brand to talk more with FBG customers using a consistent brand voice, and drives business results.\n\n\nAs a Program Manager, you will use the bot to implement customer experiences designed to increase interaction volume and conversion rates across the end-to-end customer journey. This includes marketing, sales, support, and post-sales customer care. You will also be the voice of our customers within the company, looking for feedback and insights that can inspire new product features, improvements, and ideas.\n\n\n\nResponsibilities \n* Deliver a bot experience on our app, website and landing pages that is best of class\n* Deliver a bot experience that enables FBG customers to self-serve and automates complex and highly personalized actions\n* Work with the Support, Marketing, Product, and Product Marketing teams to expand the use cases for the chatbot across our customers' entire journey with our brand\n* Leverage data to make optimizations that will support customers better and drive better conversion rates at every stage of the marketing and sales funnel\n* Work with support, channel, and campaign managers to explore opportunities to deploy automated customer experience within new social channels\n* Report frequently on chatbot performance and understand levers to pull to optimize towards our goals\n* Demonstrate a desire to proactively help and serve internal/external customers meet their needs\n\n\n\nSkills and Qualifications \n* You have 2-3 years experience creating workflows and personalized experiences that are optimized for support and conversion \n* You have successfully implemented and managed customer-facing resources in the past, such as messaging, knowledge bases, and/or content strategy\n* You have experience in customer support roles\n* You are comfortable with building and customizing conversational experiences that reflect brand strategy and tone of voice\n* You have strong conversational writing and readability skills as they relate to creating personalized customer experiences\n* You understand the marketing funnel and are eager to learn more about demand generation focused marketing\n* You are comfortable with a metrics based orientation, and can analyze reports and identify actionable insights to drive new opportunities\n* You love to experiment and think outside of the box\n* You have experience documenting feedback that product teams can digest and action\n* You work well cross-functionally\n* Must be open to occasional travel \n\n\n\n\n\nEnsure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers\n\n\nTryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.\n\n\nFanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.\n\n\nNOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing and Sales jobs that are similar:\n\n $67,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - USA