\nProof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!\n\n\nIn this crucial customer-facing role, you'll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you! \n\n\n\nWhat you’ll do as a Customer Support Associate at Proof:\n* Perform chat, email, and phone-based customer support \n* Maintain a positive, empathetic, and professional attitude toward customers at all times\n* Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution\n* Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools\n* Provide product feedback and suggestions\n* Take on additional responsibilities and grow your career  \n* Other operational and administrative duties as needed based on business and customer needs \n\n\n\nWhat we're looking for someone who is: \n* Obsessed with exceeding customer expectations\n* Experienced in customer service preferably in a contact center environment\n* An excellent writer and verbal communicator\n* Committed and focused, with the follow-through and drive to see problems through to resolution\n* Capable of diffusing tension to work through the issues at hand\n* Able to multitask, prioritize, and manage time effectively\n* Flexible and cooperative in your approach to working with others\n* Patient in helping others resolve technical issues \n* Comfortable with and enthusiastic about technology\n\n\n\nPosition logistics:\n* We support our customers Monday through Friday 8am-10pm EST and Saturday through Sunday 8am-7pm EST\n* Schedule will vary based on our hours of operation\n\n\n\nHere are some of our great benefits:\n* Medical, dental, and vision benefits\n* Life insurance, long and short-term disability coverage\n* 401k Plan with a 4% match, beginning on your hire date\n* Unlimited Sick and Vacation time\n* 14 paid company holidays\n* 2 company Chillax weeks (Summer & Winter)\n* 12 weeks of paid parental leave\n* 4 week sabbatical after 5 years of continuous full time employment\n* Health Reimbursement Arrangements for fertility and gender affirmation\n* Lunch on Proof through Grubhub credit\n* Monthly work from home stipend\n* Professional development credit\n* Monthly reimbursement for Wellness\n* And more!\n\n\n\nOur Proof Pillars:\n* Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow.\n* Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own.\n* Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success.\n* Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win!\n\n\n\n\n\n$22 - $23 an hourThis is the expected cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role also includes benefits such as medical, dental, vision, life insurance, disability coverage, flexible paid time off, Carrot Fertility, participation in a 401(k) with company match and more!\n\nThis position will be posted and accepting applications through March 28, 2025.\n\n\nProof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. 
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nAbout the Role: \n\nWe are building our documentation team and are looking for a Technical Writer to help lead the end-to-end vision, strategy, and implementation of Redpanda products. Reporting to the Technical Writing Manager, you will document multiple functional areas of Redpanda products, including all aspects of security, data balancing, and cluster configuration. You will advocate for the user experience of our products (including the core streaming platform and cloud SaaS areas), spearhead a user-centric approach, and help lead product strategy. You will be a foundational member of the documentation team, helping to build processes, and drive strategy. This is an opportunity to work closely with product and engineering leadership and teams at a fast-growing, well-funded startup.\n\nYou Will:\n\n\n* Collaborate with engineering teams to discuss technologies and workflows, and create top-notch documentation\n\n* Write, format, and edit content, including security configurations, cluster configuration, and Redpanda Cloud content\n\n* Contribute to web content design–a content design background is a plus\n\n* Facilitate knowledge sharing throughout our engineering, product management, and design teams and help produce accurate, well-written communications\n\n* Partner with content specialists to define documentation standards and best practices\n\n* Participate in assessing and proposing software and methods to continuously improve our documentation processes\n\n* Write and revise content/test features with the customer experience as the primary driver\n\n* Engage in community discussions with OSS, prospective, and paying customers\n\n* Be part of a diverse remote distributed team\n\n\n\n\nYou Have:\n\n\n* 4+ years of experience writing technical documentation for an external developer audience\n\n* Familiarity with basic software security fundamentals \n\n* Ability to distill complex technical concepts into clear, comprehensive, developer-focused documentation\n\n* Recent experience working in a docs-as-code environment \n\n* Understand and have worked on Git, open-source development, Asciidoc/Antora, front-end web development\n\n* Experience working with open source technologies and communities\n\n* Read and code in languages such as Java, golang or Python, and YAML–familiarity with data streaming and/or Apache Kafka a plus\n\n* Excellent information architecture and information design skills\n\n* Familiar working with Apache Kafka® (event streaming), databases, or distributed systems\n\n* Rabid desire to help our customers get the information they need quickly and easily\n\n* Excellent writing, editing, and verbal communication skills\n\n\n\n\n \n\nU.S. base salary range for this role is $144,000 - $170,000 (CA, NY, WA) and  $125,000 - $148,000 (other US locations). Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Writer, Education, Cloud and Golang jobs that are similar:\n\n $65,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States