\nWe are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. We’re searching for a Customer Success Manager who has a passion for solving problems and building meaningful relationships with our valued customers. \n\nWhat You'll Be Doing (Responsibilities): \n\n\n* Customer Advocate: Champion customer needs within Forethought, ensuring their feedback shapes our product and service strategies.\n\n* Accountable for Customer Health: Proactively monitor and manage customer health, identifying risks and opportunities, and implementing strategies to enhance customer satisfaction and longevity.\n\n* End-to-End Renewal Ownership: As the primary owner of the renewal process, you will be responsible for the entire lifecycle of customer renewals, from initial engagement to successful closure.\n\n* Growth Facilitator: Identify and pursue expansion opportunities within customer accounts, directly contributing to both customer and Forethought’s growth.\n\n* Technical Product Enablement: Provide and deliver product advice to customers, ensuring they extract maximum value from our AI solutions and improve their overall service experience.\n\n* Collaborative Leadership: Orchestrate internal and cross-functional teams, aligning efforts to support customer needs and facilitate seamless collaboration for optimal outcomes.\n\n* Analytical Minded: Regularly analyze customer usage data to identify trends, provide insights, and guide both customers and our product development team.\n\n\n\n\nWho You Are (Skills): \n\n\n* Educational Requirement: BA/BS degree.\n\n* Experience: Minimum of 5 years in customer success or related customer-facing roles in SaaS, ideally with experience in AI/Machine Learning/NLP.\n\n* A customer-centric mindset, attuned to the needs and expectations of customers.\n\n* Demonstrated ability to own and successfully manage renewals and maintain strong customer health.\n\n* Outstanding verbal and written communication abilities, with a knack for building lasting, meaningful customer relationships.\n\n* Strong capability in data analysis and insight generation.\n\n* Proven track record in managing complex customer projects, with a focus on prioritization and effective problem-solving.\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada