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๐ค Closed by robot after apply link errored w/ code 404 1 year ago
We didnโt create Bold Penguin because commercial insurance is broken. It isnโt. But as the world has gotten more connected and digitized, commercial insurance lags behindโcreating a fragmented landscape where businesses, agents, and insurance companies struggle to interact in a smooth and easy way. Thatโs why weโve built a highly efficient exchange that cuts the friction out of commercial insurance by connecting everyone to the right quote in record time.\n\nPowering the world of insurance is no small feat, so weโve brought on a team that's not only incredibly talented, but also passionate about our potential to upgrade the entire industry. As more and more companies big and small depend on our technology to operate in the commercial insurance space, weโll need the best talent all around to support our growth. Thatโs why weโre looking at you (yes, you!) to make a bold move and join our adventure.\n\nYOUR ROLE\nAs the primary pilot of our software product, the Customer Success Advocate is the focal point of where technology meets the human touch at Bold Penguin. The Customer Success Advocate works in our call center, the CIC (Commercial Insurance Center), and is an expert for every business owner that comes through our platform. There are thousands of different kinds of businesses, all with different risks! The core responsibility of this role is to help each customer figure out how to categorize their business, guide them through our process, and then use our technology to connect them with the best possible agent to match their business needs.\n\nWHAT YOUโLL DO\nAnswer inbound calls and make outbound calls while utilizing our software to create the perfect match, every single time!\nConsistently deliver excellent customer service.\nAdapt to new processes and technologies as they are developed and deployed.ย \nCommunicate and multitask effectively.ย \nContribute to a high energy, positive environment.\n\nSKILLS AND QUALIFICATIONS\nStrong communication and multitasking skills\nCoachable attitude with a passion for learning\nAbility to drive and carry a conversation\nProactive approach to problem solving\nComfortable working with CRM tools, Google Apps, Microsoft Office\nSome experience in Customer Service preferred, but not required\nHigh School Diploma or equivalent\n\nBonus Qualifications:ย Familiarity or experience in the insurance industry.ย \n\nWhen working remotely, you must have a reliable connection (30 mbps download, 10 mbps upload). \n\nApplicants must be authorized to work in the United States and reside in the state of Ohio.\n\nRemote Culture. Here at Bold Penguin our remote employees are top of mind, and we have created an inclusive, engaging remote environment. \n\nStay connected to the Glacier. We slack. A lot. We also like to video conference regularly. We even have all- hands โWaddlesโ held Tuesday โ Friday 12:00PM EST. \n\nPenguin bling.ย Like swag themed after a certain antarctic bird? Just. You. Wait.\n\nBold Penguin believes in inclusion. Thatโs why weโre proud to be an equal opportunity employer that considers all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, beak size, or inability to fly.\n\nTo learn more about our results-focused culture and employee-focused perks, read more on ourย careers page. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Director, Marketing, HR, Non Tech, Video and Microsoft jobs that are similar:\n\n
$57,500 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nPittsburgh, PA
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.