\n\n\nThe Role\n\nImagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy, and when. As a Sr. Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and long-term customer value, and create a culture of customer success at 6sense.  \n \nThe Responsibilities \n\nWe’re in the scaling stages of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses, and what 6sense means to their overall success. Sr. CSMs at 6sense think critically about driving customer growth and building our organization. This is a unique opportunity for you to help shape and accelerate our success and grow in your career. \n\nAs Sr. Customer Success Manager (Sr. CSM) you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense Enterprise customers. Responsibilities include:\n\n\n* Working closely with global Enterprise customers to understand their business goals and objectives, and ensuring 6sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6sense. \n\n* Establishing strong relationships with decision-makers and key influencers within each account in your book of business. \n\n* Developing, executing, and maintaining strategic account plans and QBRs to drive business value and ROI. \n\n* Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team \n\n* Working closely with customer and internal teams to maintain visibility into product performance and customer feedback. You will clearly communicate and manage risk, proactively helping resolve issues promptly while minimizing customer churn. \n\n* Becoming an expert on the 6sense predictive engine, including implementation, how use cases of 6sense connect to top business goals and requirements, and areas to expand use cases. \n\n* Partnering with a 6sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. \n\n* Being an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap.\n\n* Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content.\n\n* Ability to juggle multiple projects, prioritize, and scale while having fun. \n\n\n\n\nOur Customer Success Managers represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success. We are creating a different kind of company. If this sounds like a breath of fresh air and a place where you’ll thrive as you take your success to the next level, we should talk! \n \nYour Experience And Skills Required\n\n\n5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions. \n\nExperience working with global 1000 Enterprise customers with multiple stakeholders and managing success programs as the key advisor to global as well as regional customer organizations. \n\nExperience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI) \n\nExperience working closely with B2B demand gen, marketing operations, sales operations and analytics teams\n\nExperience negotiating renewals and identifying and driving upsell opportunities.\n\nHave led projects from conception to closure and have experience leveraging and influencing internal resources to get things done.\n\nFamiliarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus\n\nStrong analytical and communications skills\n\nBA/BS degree is required. Master’s degree is preferred.\n\nAbility to travel to customer site (~30%). \n\n\n\n\nAdditional Skills Desired\n\n\n5+ years of experience using BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms. \n\n2+ years of domain expertise in one of the following industries: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred. \n\n\n\n\n\n\n\nBase Salary Range: $102,375 to $156,975. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote\n\nNotice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States

\nSprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.\n\n\nThe Role\nAs a Talent Acquisition Specialist at Sprinto, you will be crucial in building our teams across various functions. We seek a highly qualified and talented professional with 4-6 years of experience in talent acquisition. The successful candidate will be responsible for sourcing, attracting, and hiring top-tier talent on a global scale. You will collaborate closely with hiring managers and cross-functional teams to understand talent needs, develop effective recruitment strategies, and ensure a seamless candidate experience.\n\n\n\nResponsibilities\n* Partner with hiring managers and stakeholders to identify talent needs and develop comprehensive recruitment strategies to attract top talent.\n* Utilize a variety of sourcing methods, including online platforms, social media, networking events, and industry-specific channels to identify and engage potential candidates.\n* Conduct thorough candidate assessments, including resume screening, phone and video interviews, and in-person interviews, to evaluate candidates' qualifications and cultural fit.\n* Manage end-to-end recruitment processes, including job postings, interview scheduling, feedback collection, offer negotiation, and onboarding procedures.\n* Build and maintain a strong candidate pipeline for current and future hiring needs, ensuring a continuous flow of qualified candidates.\n* Develop and maintain strong relationships with external recruitment agencies, universities, professional organizations, and other talent sources to expand the talent pool.\n* Stay up-to-date with industry trends, market conditions, and recruitment best practices to enhance the talent acquisition process and ensure compliance with legal and ethical standards.\n* Provide regular reports and updates on recruitment metrics, including time-to-fill, source effectiveness, candidate conversion rates, and other key performance indicators.\n* Act as a brand ambassador for Sprinto, promoting our values, culture, and opportunities to prospective candidates.\n\n\n\nRequirements\n* 4-6 years of experience in talent acquisition, preferably with a focus on global recruitment, B2B SaaS preferred.\n* Proven track record of successfully sourcing and hiring top talent in a competitive market.\n* Strong knowledge of various recruitment channels, including online platforms, social media, and professional networks.\n* Excellent interviewing and assessment skills to evaluate candidates' technical and behavioral competencies.\n* Familiarity with applicant tracking systems (ATS) and other HR software tools.\n* Exceptional communication and interpersonal skills to establish rapport with candidates, hiring managers, and stakeholders.\n* Ability to work in a fast-paced environment and manage multiple priorities simultaneously.\n* Strong problem-solving and decision-making abilities, with a focus on delivering results.\n* Experience working in a global or multicultural environment is preferred.\n\n\n\nBenefits\n* Remote First Policy\n* 5 Days Working With FLEXI Hours\n* Group Medical Insurance (Parents, Spouse, Children)\n* Group Accident Cover\n* Company Sponsored Device\n* Education Reimbursement Policy\n* Unlimited leaves\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Video jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBengaluru

\nAs a Technical Support Analyst, you're part of a Technical Support team that is focused on making our clients and users successful and happy when using our platform. Our clients are the largest banks and broker-dealers in the world, and their users are our bread and butter. As a Technical Support Analyst, you will take on a breadth of customer-facing responsibilities and serve as a key liaison between Street Context and its customers in the institutional finance industry. Your importance to our mission and direct contribution to our continued success cannot be under-spoken.\n\n\nYou're the first point of contact for our users when they need help or have questions. You’ll communicate with institutional finance professionals consisting of traders, salespeople, research analysts, portfolio managers, hedge fund managers, and everyone in between. You will be in contact with users from around the world – ensuring their product experience is phenomenal. You’ll also be working alongside our top-notch sales, customer success, and engineering teams to socialize our customers' feedback internally, and conquering anything that comes our way.\n\n\nYou'll drive the continuous improvement process by relaying clients' suggestions and concerns across the organization. You’ll work collaboratively to build exceptional customer support for our customers by monitoring short-term and long-term metrics. You will find yourself surrounded by exceptional people, from all walks of life, in pursuit of a common goal. The growth you will experience in this role is second to none, as you are stepping into an environment with a firm commitment to professional and personal development.\n\n\nAdditionally, you will support and work closely with our EMEA Sales team, you will play a key role in providing guidance to optimize their experience. There may be instances where you will need to visit existing and prospective clients during which you will represent Street Context with the utmost professionalism during customer meetings.  These include phone calls, video conferences, or face-to-face meetings which may be conducted at the client’s offices.\n\n\nWhile Street Context head office is currently a hybrid model, this position will operate as a primarily remote opportunity. \n\n\nThis is a remote opportunity for residents in London, England only.\n\n\n\nYour know-how\n* You're fanatic about customer support, satisfaction, and product adoption\n* You are friendly and have a professional demeanour, enjoy communicating with people, and can easily develop a positive rapport\n* You can think quickly on your feet and are tenacious and leave no stone unturned when problem solving independently\n* You have a sense of humour and your patience is in no short supply\n* You have exceptional communication skills, both verbal and written\n* You have the ability to multi-task and juggle multiple priorities at onceYou excel at Excel\n\n\n\nIt's a bonus if\n* You have direct support experience in banking/finance or a SaaS startup\n* You have prior experience in business and customer-facing roles related to Implementation, Customer Success Management or previous Customer Support\n* You’re familiar with a variety of web-based support desk platforms such as Zendesk, Confluence, Jira, etc\n* You have an understanding of the institutional finance space and maybe even a little bit of software and product development\n* You have knowledge of technical terms like SMTP, SPF, DNS, CNAME, DMARC, etc\n\n\n\n\n\nStreet Context is on a mission to build more efficient Capital Markets. We're developing technology that provides highly scalable sources of customer insights for investment banks, brokerages, and independent research providers. We provide our customers with insights that enable them to pinpoint revenue opportunities, build client intel, and anticipate the needs of the market. \n\n\nWe take ownership of our projects and work together to foster a fun and transparent environment. Our days are spent thinking through complex scenarios and tackling major challenges using innovative technology. We’re agile in our process and responsive to the market, seeking to fundamentally improve an institutional industry. We are a team of experts, joined by outstanding advisors and world-class investors, on a quest to build a superior product and a top-notch company. We work, play, and win as a team. We enjoy spending time with one another and celebrate our accomplishments together.\n\n\nIf you see an opportunity for yourself with us, apply now to continue the conversation and learn more about how you can become part of Street Context.\n\n\nStreet Context is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity and gender expression, receipt of public assistance, record of offences, sex or sexual orientation.\n\n\nTo that end, Street Context is committed to making our recruitment processes as accessible as possible including providing accommodations during the recruitment and hiring process as required. Upon request, Street Context will consult with applicants to provide or arrange for suitable accommodation. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Finance and Sales jobs that are similar:\n\n $52,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon