Remote Principal nCino Salesforce Systems Engineer
\nMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.\n\n\nWith more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.\n\n\nThe primary objective of a Principal nCIno/Salesforce Systems Engineer is to provide technical leadership for the Business Systems Administration team maintaining critical enterprise business solutions on-prem, in Microsoft Azure, and a Salesforce hosted environment. Incumbents in this position must have significant technical skills and the ability to apply those skills towards real, workable solutions in nCino for a dynamic business environment. Under the general direction of the IT leadership team and enterprise architect, this position is responsible to advises junior staff members in the group and is expected to plan and organize the group's workload, priorities and project deliverables. \n\n\n\n\n\n\n\nIn this role you'll have the opportunity to:\n* Maintain, install, tune, upgrade, and troubleshoot technical components and sub systems relevant to supported business applications. Develop code, scripts, systems, tools, or other solutions to reduce operational burden by automating complex and repetitive tasks.\n* Develop monitoring and maintenance strategies to ensure availability and performance standard are being met. Monitor and continually review existing applications systems to ensure they are designed to comply with established standards and to empower business operations. Enhance existing tools, develop scalable tools that reduce manual intervention, enhance prevention, detection, and mitigation of service impacts.\n* Perform evaluation of new application systems and partner with leaders across the organization to research and recommend solutions which balance business needs and risk mitigation. Assess architecture and current hardware limitations, define and design system specifications, and evaluate input/output processes and working parameters for hardware/software compatibility.\n* Lead the planning for and supporting disaster recovery and business continuity initiatives. Collaborate across engineering to drive operational health improvements, root cause analysis, post-incident discussions, and their associated remediation's that serve to improve reliability and scale operations.\n* Develop and manage relations with external partners and application vendors including installation and repair of services. Maintain service contracts and licensing; effectively negotiate with outside parties; escalate issues as needed.\n* Analyze and determine systems integration needs and requirements. Coordinates design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching/updating. Develop and maintain appropriate applications documentation, including current design and operation.\n* Drive continuous improvement of system automation and system integration of business processes. Remain current on new technologies, methods, and procedure. Proactively identify opportunities to leverage technology tools and techniques to support and improve application resiliency, business processes and operation functions.\n* Identify risks to system integrity (security threats, DR incidents, data corruption), develop policies, determine appropriate precautions, create measurable standards, document procedures, implement changes, and perform ongoing maintenance to ensure business continuity during unplanned events.\n\n\n\nPosition Requirements\n* Bachelor's Degree: IT, Computer Science, or other related field required (an equivalent combination of education and experience may be considered) \n* Administrator certifications related to Salesforce highly preferred\n* 8 or more years of IT experience in the banking, finance, or insurance industry. Substantial exposure in application systems administration with a focus on enterprise-level software application platform required \n* Experience implementing new nCino products onto the Salesforce platform required\n* Must reside in one of the following states: WA, CA, OR, ID, MT, NV, CO, UT, or AZ\n\n\n\nKnowledge, Skills and Abilities\n* Proven experience with complex system planning, configuration, and implementation. Knowledge of Core banking processing technologies, enterprise applications integration, and business process automation tools and best practices. \n* Demonstrate strong technical expertise in installing, configuring, and maintaining software applications in a complex IT environment. Proficiency in troubleshooting performance issues and root causes. Knowledge of programming languages and web-based technologies. \n* Intermediate to advanced knowledge of compute environments, such as server hardware, storage, and virtualization. Skill in scripting language technology, such as PowerShell, Python or T-SQL. Good understanding in data mapping, system conversions, and system integration. Experience with Cloud technologies, such as Kubernetes, Microsoft Azure, and or Amazon Web Services. \n* Ability to meet established deadlines and handle multiple customer service demands from internal and external customers. Able to convey appropriate level of detail effectively to all levels of the organization including non-technical staff and leadership. Excellent communication skills both written and verbal. Ability to collaborate to solve technical problems across teams. Excellent customer service skills, including the ability to handle difficult situations with tact and discretion. \n* Possess a high degree of initiative and motivation. Knowledge of ITIL and ITSM governance concepts. Ability to prioritize and execute tasks in a high-pressure environment. Ability to author policies, document risks, and propose solutions to IT management and senior leadership. \n* Knowledge of commonly used financial industry concepts, practices and guidelines. Familiar with federal and state laws/regulations relative to the IT industry. \n\n\n\nTravel\n* Up to 20%\n\n\n\nCompensation & Benefits\n* Targeted starting compensation range is based on location and experience: $150,000 - $180,000\n* Incentive and commission compensation may be awarded for eligible roles\n* Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life\n* Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays\n* 401k (up to 4% match with immediate vesting)\n* Tuition reimbursement up to $5,250 annually (minimum service requirement)\n* Read more about these and additional benefits at: Employee Benefits | Banner Bank\n\n\n\n\n\n\nPlease take time to review Banner Bank's Consent & Privacy notice before applying.\n\n\nBanner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.\n\n\nBanner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, Amazon, Python, Education, Finance, Cloud, Senior, Junior and Engineer jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho We Are \n\nRefleXion elevates radiopharmaceuticals from drugs that help identify cancer to guides that actively direct external beam radiotherapy by leveraging tumor biology. Designated an FDA Breakthrough Device for lung tumors, RefleXion's SCINTIX® biology-guided radiotherapy aims to overcome long-standing barriers preventing definitive radiotherapy for metastatic disease. FDA-cleared SCINTIX therapy automates targeting and motion management for use in FDG-guided treatment of lung and bone tumors that arise from primary lung and bone cancers or are metastases from other primary cancers. In strategic collaborations with industry-leading radiopharmaceutical companies, RefleXion is co-developing and co-commercializing disease-specific radiotracers for treating late-stage cancers.\n\nFind out more about RefleXion and SCINTIX therapy at reflexion.com.\n\nStay up to date with RefleXion by following our channels here:\n\nLinkedIn, X (formerly Twitter), Instagram, Facebook, and YouTube.\n\nAbout This Role \n\nThe Senior Technical / Product Support Engineer will provide first-level response to customers and Field Service Engineers (FSEs) in support of the clinical use of RefleXion’s revolutionary medical equipment. The Senior Technical / Product Support Engineer will utilize technical knowledge about the hardware and software applications to effectively troubleshoot and resolve issues or escalate and dispatch to the appropriate resources. As the front-line response to customers, the Senior Technical / Product Support Engineer has the highest level of professional representation and commitment to customer success.\n\nWhat You Will Be Doing \n\n\n* Provide direct customer support for RefleXion’s custom system hardware and software used in a clinical treatment setting\n\n* Provide exceptional response to customer issues by ensuring prompt resolution or follow-up actions immediately from the initial customer phone call\n\n* Utilize diagnostic tools and knowledge management system to troubleshoot and resolve reported hardware and software issues\n\n* Understand and perform log analysis to troubleshoot and determine root cause\n\n* Ask customers targeted questions to quickly understand the root of the problem and talk them through a series of actions until they’ve solved the issue\n\n* Follow standard procedures for escalating to next-level support or dispatching Field Service resources as appropriate\n\n* Provide remote support to Field Service Engineers during installations, maintenance or repair activities\n\n* Provide support for in-house training systems\n\n* Ensure all service calls and activities are documented and transacted appropriately in RefleXion’s customer relationship management (CRM) application (Salesforce)\n\n* Monitor the installed base system performance and direct proactive service as required to prevent system downtime\n\n* Contribute to the development and continuous improvement of effective and efficient support service activities\n\n* Provide feedback to Engineering for service-related product improvements\n\n* Travel to customer sites to assist local FSEs for complex issue escalations/resolution\n\n* Work with Engineering to adapt relevant manufacturing rework instructions for use in the field (write Technical Service Bulletins)\n\n* Develop and deliver training materials and programs for other TSEs and FSEs\n\n* Document experiences for use in RefleXion’s Knowledgebase system\n\n* Act as a leader within the Tech Support and Field Service organization. Good influence on new TS and FS team members and act as a mentor when needed\n\n* Other duties as assigned\n\n\n\n\nWhere You Will Do This Job \n\n\n* Remote - This position will allow the successful candidate to work a primarily remote schedule. They must be based in the Eastern US and and will be required to travel to RefleXion customers and come into the RefleXion office in Hayward, CA for training, meetings and other events as needed.\n\n\n\n\nWhat We Need \n\n\n* Bachelors of Science (BS) in biomedical, electrical, mechanical engineering or closely related discipline or commensurate direct technical support experience\n\n* 8 years of technical support or field service experience with complex equipment\n\n* 3 years of technical support engineer experience with medical device\n\n* Deep understanding of healthcare IT infrastructure, including networking, connectivity, and compliance with industry standards such as HIPAA\n\n* Ability to travel up to 33% to support customers in the field as needed; more travel within first year to Corporate offices in Hayward, CA for training \n\n* Willing and able to be available by cell phone evenings and weekends if needed\n\n* Experience with reading and interpreting complex schematics for use in troubleshooting\n\n* Outstanding communication skills (verbal and written)\n\n* Excellent customer support skills\n\n* Proven ability to diagnose and resolve technical problems (both hardware and software) on complex electro-mechanical devices that use highly sophisticated software\n\n* Experience with use of data analytics for predictive maintenance and error detection, and the use of system log files for diagnosis and performance analysis\n\n* Ability to learn new software tools quickly\n\n* Ability to analyze log files for diagnosing system issues\n\n* Experience with CRM platforms required\n\n* High level of attention to detail and accuracy\n\n* Critical thinking skills and proactive problem-solver\n\n* Skilled at building strong relationships with customers through effective communication, professionalism, and resolution of issues\n\n\n\n\nWays To Stand Out \n\n\n* Technical support or field service experience with medical LINACs or diagnostic equipment (CT or MRI scanners) preferred\n\n* Experience in a compliance-oriented and highly regulated environment; FDA Quality System Regulation (QSR) preferred\n\n* Experience with Salesforce Field Service Lightning (CRM) desirable\n\n\n\n\nWhat You Will Love About Working with Us!\n\n\n* The opportunity to work with a passionate, driven team in a pre-IPO start-up environment\n\n* Flexible work location and schedule available for many positions - see above for specific work location for this position\n\n* Competitive compensation and Pre–IPO stock option packages\n\n* Medical (both HMO and PPO options), Dental and Vision\n\n* Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DCFSA)\n\n* Pre-tax Commuter Benefits\n\n* Employee Assistance Program (EAP)\n\n* 401(k)\n\n* 3 Weeks/Year PTO Accrual rate to start and 12 Paid Company Holidays\n\n* Employer paid Life Insurance, short-term and long-term disability\n\n* RefleXion Benefit Hub –Company exclusive discounts and deals on a variety of sites and items\n\n* Weekly catered on-site lunches as well as kitchens filled with a variety of healthy and delicious food and drinks – including an espresso machine and panini stations!\n\n* Employee Events – Variety of Workshops, Lunch ‘n Learns, Financial Wellness education, Regular “Coffee Chats” with Executive Leadership, Scavenger Hunts, Company Milestone celebrations and more!\n\n* Electric car charging stations on site\n\n\n\n\nThe pay range for this role is $100,000 - $150,000 annually. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation.\n\nValues and Diversity \n\nRefleXion is an equal opportunity employer. All aspects of employment including the decision to hire will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability/medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior and Engineer jobs that are similar:\n\n
$55,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhiladelphia, Pennsylvania, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nCompany Summary\nWe are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco, Bugcrowd is supported by Rally Ventures, Costanoa Ventures, Blackbird Ventures, Triangle Peak Partners, and others.\n\n \n\nJob Summary \nWe are seeking an outgoing, motivated, and hands-on Manager of Revenue Accounting to join our finance team. Reporting to the Senior Manager of Revenue Accounting, this role will oversee the entire order-to-cash cycle and support our monthly close and annual audit processes. Key focus areas within the order-to-cash cycle include Accounts Receivable (AR), Billing, Collections, Reward Pool, Deferred Revenue, and more.\n\nThe ideal candidate will possess a deep understanding of ASC 606 and be familiar with key systems such as Salesforce (SFDC) and NetSuite. Experience with SaaS, subscription, or recurring revenue-based revenue recognition is a plus. We are looking for someone with a "roll-up-the-sleeves" attitude, capable of multitasking and thriving in a fast-paced startup environment.\n\n\nEssential Duties and Responsibilities \nDay to Day Activities\nCoordinate accurate and timely month-end close processes for the order-to-cash cycle in accordance with the accounting close calendar (monthly, quarterly, and annually), including preparation, review, and approval of relevant monthly journal entries and account reconciliations.\nOversee key subprocesses within the order-to-cash cycle, including Accounts Receivable (AR), Billing, Collections, Reward Pool, Deferred Revenue, and more.\nReview the work of a senior account who will support the full order-to-cash cycle.\nBe responsible for all ASC 606 revenue recognition determinations, including reviewing all sales contracts, related documentation, and reporting during month-end close.\nApprove all sales orders in NetSuite (via SFDC) and collaborate cross-functionally with sales operations.\nReview monthly sales tax nexus, filings and reconciliations\nPrepare monthly revenue/ARR fluctuation analysis \nImprove and implement best practices across the monthly close processes.\nDevelop and maintain effective internal control processes suitable for a private growth-stage company.\n\nAd-Hoc Activities\nDevelop and maintain a playbook that includes a detailed reconciliation between payment platforms (PayPal, Trolley, Kraken, etc.), the Crowd Control Platform and SFDC.\nContribute to the preparation of timely, accurate, and meaningful internal and external financial statements and management reports.\nPartner with business unit leaders to review customer contracts and perform initial assessments of appropriate revenue recognition treatment.\nParticipate in ad hoc projects requiring specialized technical accounting knowledge.\nDevelop strong business partnerships with business unit, departmental, and internal financial leadership teams.\n\n \n\nEducation, Experience, Knowledge, Skills, and Abilities\n\nBachelor’s or Master’s degree in Accounting or Finance; an advanced degree is a plus.\nCPA certification is required.\nAt least 5 years of accounting experience, including a minimum of 3 years at a national public accounting firm.\nExperience in the software industry or a high-growth technology company is highly desirable.\nProficiency with the NetSuite ERP system is required.\nFamiliarity with SFDC, Stripe, Gainsight and JIRA is a plus.\nStrong technical skills in GAAP and SEC reporting.\nExperience with Sarbanes-Oxley is a plus.\nHigh proficiency in MS Office, with advanced skills in Excel.\nExcellent oral and written communication skills, including the ability to present effectively.\nA team player who thrives in a collaborative environment that encourages continuous improvement and high performance.\nDeadline-driven with a commitment to the highest level of accuracy.\nExceptional organizational skills, with the ability to manage multiple tasks and activities simultaneously.\nProven track record of problem-solving, strategic creative thinking, and strong business communication skills.\n\n \n\nPay Range Disclosure\n\nAt Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent.\n\nThe provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for the Revenue Accounting Manager position is $93,700 - 105,200\n\n \n\nCulture\nAt Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.\nWe regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.\nOur team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.\nAt Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.\n\n \n\nDisclaimer\n\nThis position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.\nThe company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).\nBackground checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.\n\nEqual Employment Opportunity:\nBugcrowd is EOE, Disability/Age Employer. \n\nIndividuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. \n\n\nApply at: https://www.bugcrowd.com/about/careers/ \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Senior and Sales jobs that are similar:\n\n
$50,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Senior Software Engineer Content Services Data
\nApplication Deadline: Monday, November 20th at 5:00 PM EST \n\nEach day you will work with a cross-functional team of brilliant professionals combining business, design, product, user experience and engineering expertise, working relentlessly to push the boundaries of what’s possible and paving the road for the future of news and entertainment media.\n\nThe Audience Technology group is looking for an experienced, talented and knowledgeable Senior Software Engineer to join the Data/Content Services team responsible for developing, supporting and maintaining our data and analytics products and services. These services are used to highlight key trends and insights across podcasts, web, mobile apps and social media. These datasets are used to extract insights from complex media usage in order to inform stakeholders both at NPR and at Member Stations across the country. \n\nAs a senior software engineer on our team, you will be met with exciting challenges to iterate on existing systems and build new datasets, dashboards and pipelines for analyzing trends in audience engagement.\n\nIn addition, the team is responsible for core backend APIs and other services that are responsible for podcast distribution, as well as content delivery for the NPR.org homepage, topic stories, and local and national newscasts. Our stakeholders range from local member stations around the country to key business stakeholders inside of NPR. Come join us and make an impact for the NPR mission!\n\nThis is a union represented role covered under the terms of a collective bargaining agreement with DMU. \n\nRESPONSIBILITIES\n\n\n* Support the NPR Content Services and Analytics team in data analytics, dashboarding, and pipelining. \n\n* Write clean, efficient and reusable code based on product requirements\n\n* Participate in all phases of quality assurance and defect resolution\n\n* Aid in the development and maintenance of CI/CD pipeline implementations\n\n* Knowledge share, write technical designs & participate in code reviews\n\n* Mentor and coach mid-level engineers on code quality and best practices\n\n* Consult with lead and senior engineers while designing comprehensive solutions \n\n* Provide input on system design and architecture within the feature areas and services owned by the team\n\n* Work closely with other software engineers, partner teams, infrastructure engineers, product designers, QA engineers, engineering managers and product managers\n\n* Improve team/development processes\n\n* Join agile ceremonies, including daily stand-ups, sprint retros, sprint reviews and more\n\n* Join our on-call rotation\n\n* Other duties as assigned\n\n\n\n\nThe above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.\n\nMINIMUM QUALIFICATIONS\n\n\n* Fluency in Python, LookML and other data based languages\n\n* Working knowledge of BigQuery or similar (Redshift, Azure, Snowflake, etc.)\n\n* Prior experience working with business intelligence tools like Looker or similar (Tableau, Power BI, Mode, etc.)\n\n* Familiarity with SQL/DML and RDBMS technologies \n\n* Fluency in JavaScript / TypeScript\n\n* Experience in developing and working with RESTful APIs that utilize cloud infrastructure such as AWS\n\n* Ability to develop software that is scalable and performant under high loads.\n\n* Strong Object-Oriented programming skills \n\n* Familiarity with deploying and monitoring production systems\n\n* Experience writing unit and other automated tests using tools like Postman and Jest.\n\n* Knowledge of web development best practices, coding standards, code reviews, source control management, build processes, deployment, rollback, testing, monitoring\n\n\n\n\nPREFERRED QUALIFICATIONS\n\n\n* Familiarity with R for advanced data analysis\n\n* Experience using APIs to retrieve analytics data\n\n* Excellent problem solving, analysis and data interpretation skills with a keen sense for data inconsistencies.\n\n* Experience with NoSQL databases (e.g. Elasticsearch, DynamoDB)\n\n* Familiarity with Salesforce platform\n\n* Advanced experience with Amazon AWS or equivalent cloud computing platform, including Lambda, SNS, EC2, ASGs, ElastiCache, DynamoDB, RDS and CodeDeploy\n\n* Advanced experience with Google Cloud Platform including BigQuery Omni, Cloud Functions, Dataplex and Composer.\n\n* Experience with CI/CD pipelines (Github Actions, Jenkins, CodeFresh, TravisCI or equivalent)\n\n* Experience using observability and log aggregation platforms (Datadog, CloudWatch)\n\n* Familiarity with different caching layers of caching (browser, DNS, web server, application, etc) and caching technologies/services (Redis, Elasticache, CDNs, AWS CloudFront)\n\n* A passion for NPR’s content and/or familiarity with our digital products\n\n\n\n\nWORK LOCATION\n\nRemote Permitted: This is a remote permitted role. This role is based out of our Washington, DC office but the employee may choose to work on a remote basis from a location that NPR approves.\n\nJOB TYPE\n\nThis is a full time, exempt position.\n\nCOMPENSATION\n\nSalary Range: The U.S. based anticipated salary range for this opportunity is $126,541 - $134,248 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.\n\nBenefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees. \n\nDoes this sound like you? If so, we want to hear from you. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce, JavaScript, Cloud, NoSQL, Mobile, Senior, Engineer and Backend jobs that are similar:\n\n
$50,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia
About The Opportunity
The Principal Service Consultant guides the overall design and delivery of the Ceridian HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support). The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies. Project responsibilities include; facilitation of customer requirements gathering, design of the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.
What You’ll Get To Do
Provide Implementation Services to customers:
Support the project team in the validation of customer's business requirements and mapping to Ceridian functionality
Design and document innovative solutions to solve customers’ business needs
Guide the configuration of the Ceridian application to meet customer’s business requirements
Act as subject matter expert (SME) on strategic implementations
Lead internal project meetings and provide status on progress of activities and deliverables
Contribute to Internal Implementation Initiatives:
Design and document solutions and contribute to a solutions repository
Document best practices and share with the Practice
Lead the subject matter expert (SME) program in at least one area of expertise (Payroll, Benefits, WFM)
Regularly participate in internal process improvement initiatives
Focus on Continuing Education:
Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Participate in Continuing Education sessions, lead Implementation best practice sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
Support the sales cycle through solution review and feedback and assistance with scoping and estimation
Participate in prospect discussions regarding solution overview and implementation considerations
What’s In It For You
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills And Experience We Value
Bachelor’s degree or equivalent experience
Master’s degree or post graduate coursework an asset
10+ years of experience in human capital management applications consulting
5+ years in Consultant role with Ceridian HCM
Solid experience in business process mapping
Experience in change management an asset
Technical Skills Requirements:
Proficient in Microsoft Office products
Internal expert with software in a SaaS / Cloud computing environment including experience with HRIS
Solid understanding of relational databases and SQL and asset
Experience with one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, iChris or Preceda
Ability to effectively implement all Ceridian HCM modules
Expert knowledge of common human capital management (HCM) business practices
Deep understanding of different industries and how Ceridian implement best practices apply to the customer’s business practices
Deep Ceridian product knowledge in at least two Ceridian HCM modules (Payroll, WSS, T&A, Leave etc.), as demonstrated through multiple implementations
Functional Skills Requirements
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to engage with multiple projects & customers at the same time and manage competing priorities
Excellent organization, communication and collaboration skills
Ability to lead and facilitate customer and internal workshops and sessions
Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
Acts as role model for Consulting@Ceridian guidelines
Ability to provide implementation scoping and solution guidance in the sales cycle
Interpersonal Skills
Excellent written and verbal communication skills
Excellent presentation skills; able to adjust content and presentation style to different audiences
Ability to establish credibility and rapport with internal and external stakeholders at all levels of organisation
Ability to work within project teams and collaborate cross-departmentally
Ability to communicate effectively with functional and technical resources, Product Management and
Development
Creates formal networks involving coordination across groups
Ability to influence customers to modify current business practices, as required
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Apply Now
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Developer, Design, SaaS, Software, Web, JavaScript, CSS, HTML, Git, Microsoft, Senior, Backend, Digital Nomad, Growth, Sales, Docker, Mobile, Ecommerce, Shopify, Testing, Travel, Junior, Android, Education, Ads, Marketing, VFX, Linux, Ruby, Engineer, Salesforce, Test, Cloud, API, Consultant and Consulting jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Our name comes from a combination of two words: Talent and Simplicity. Originally starting our operations in Melbourne in 2018, Talentplicity Consulting now has offices in Melbourne and Sydney, catering to its clients across Australia, in every state and territory.
Talentplicity Consulting (TPC) is a very fast-growing startup IT Consulting firm. TPC is a strategic staffing and consulting augmentation partner to several large to medium-sized companies in Australia. While our head offices are based in Sydney, we also have our second offices in Melbourne.
You need to have;
7+ years of experience working as a Business Analyst.
Due to government regulations, you must be an Australian Citizen to be considered for this opportunity.
Ideally, having a current Baseline or NV1 clearance is highly regarded
Previous work experience in telecommunications or with larger corporations is greatly regarded.
Previous experience with cyber security or network security-related projects is required.
End-to-end process improvement experience for existing processes
Experience with setting up new strategies according to the changing scopes and business needs
Impeccable written and verbal communication skills are critical
Extensive experience with process mapping and modeling.
Excellent Stakeholder Management skills with the ability to work with senior business representatives.
How to apply:
If you think you have what it takes to secure this opportunity, please apply NOW! For further information about this opportunity, please email [email protected] or call us at 0 0447-719-846.
For more jobs like this, please visit our website at www.talentplicity.com.au or on LinkedIn by visiting https://linkedin.com/company/talentplicity
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The client is a global software product company looking to expand the team by bringing on multiple Automation Test Specialists to expand the team. Client head office is based in Sydney CBD but offer fully remote working anywhere in Australia.
About The Position
You will be responsible for increasing product quality of the complex platform by identifying areas as well as different methods to expand test coverage and improve the overall software quality of platform for the multiple stakeholders and users.
You will be involved in varying and interesting work, including evaluating and championing quality throughout the product development cycle by unifying team test methods, asking the obvious and not-so-obvious questions and challenging assumptions. You will collaborate with our Product, Development and Infrastructure team to ensure they release the highest quality product possible.
Skills & Experience
Experience maintaining and extending both API and UI automation framework across multiple projects.
Developing and executing automated test scripts in an Agile environment.
Actively participate in code review and maintaining test automation repository.
Design, build, edit and update automated test scripts with minimal supervision.
Perform testing (both manual and automated).
Overseeing or doing manual test execution in instances where tests can’t be automated.
Analysing business requirement and increase the overall testing coverage.
Partner closely with dev team to ensure user stories are tested and ready to be released.
How To Apply
If you are interested in hearing more about this position, do not hesitate to contact me or send an updated resume to [email protected].
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The client is a global software product company looking to expand the team by bringing on multiple Automation Test Specialists to expand the team. Client head office is based in Sydney CBD but offer fully remote working anywhere in Australia.
About The Position
You will be responsible for increasing product quality of the complex platform by identifying areas as well as different methods to expand test coverage and improve the overall software quality of platform for the multiple stakeholders and users.
You will be involved in varying and interesting work, including evaluating and championing quality throughout the product development cycle by unifying team test methods, asking the obvious and not-so-obvious questions and challenging assumptions. You will collaborate with our Product, Development and Infrastructure team to ensure they release the highest quality product possible.
Skills & Experience
Experience maintaining and extending both API and UI automation framework across multiple projects.
Developing and executing automated test scripts in an Agile environment.
Actively participate in code review and maintaining test automation repository.
Design, build, edit and update automated test scripts with minimal supervision.
Perform testing (both manual and automated).
Overseeing or doing manual test execution in instances where tests can’t be automated.
Analysing business requirement and increase the overall testing coverage.
Partner closely with dev team to ensure user stories are tested and ready to be released.
How To Apply
If you are interested in hearing more about this position, do not hesitate to contact me or send an updated resume to [email protected].
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 2.7M units on its platform and has captured more than 270 million photos. We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximise returns, which means they’re building better experiences for their residents. When property people are happy, we’re happy. That’s why we’re HappyCo. Learn more about our Product Vision here!
Where & How We Work
At HappyCo we work in a multitude of ways depending on where we are and what is going on in our lives. Whether that be fully remote or hybrid remote, or in-office sometimes, we cater for everyone!
We currently have an office in Adelaide, Australia but our team is currently spread across Australia, United States, New Zealand, Canada and we are growing rapidly!
Our HQ is in Adelaide, so if you are based there you have the option of working in the office, at home or in a hybrid capacity! For those in other states, we enable complete remote working!
Being globally distributed means thinking about other time zones and to support this we offer autonomy and flexibility in how you structure your day around core working hours. There might be some collaboration outside of a "normal" 9-5, but we aim to work asynchronously as much as possible.
Our HappyCo Culture
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page!
At HappyCo (happy.co), we’re building simple solutions that deliver real happiness to real people while reimagining property management. We’re on the lookout for a Senior Product Designer to join the Shared Experiences team which supports unified experiences such as Account administration, Authentication, User Management and Support across multiple product lines.
A Senior Product Designer at HappyCo is an integral part of a successful, high performing product team. You’ll operate as the “Chief Creative Officer” in your team, and play a crucial role in helping bridge what product managers want to build and what engineers actually build, bringing your ideas to the table and discovering the right solutions together in collaboration. Sitting in the shoes of both external and internal customers, you’ll create shared product experiences that are leveraged across product teams to multiply the impact of their product line.
You are always looking to learn and experiment and are driven by customer data on usage and adoption metrics, as well as insights gleaned from meeting and speaking with customers directly. You will have a broad range of knowledge and skills across the full gamut of Product Design including product strategy, user research, interaction design and visual design. You’re a systems thinker and will constantly look for ways to create clarity through complexity and identify opportunities for the core HappyCo experience to mature and perform at scale.
You’ll join the Shared Experiences product team triad, working closely with the product manager and lead engineer, so proactive communication, storytelling and stakeholder management will be instrumental to your ability to execute and deliver on outcomes together.
During your first two weeks, you will:
Get to know our leadership, culture, and values
Complete our HappyCo orientation and onboarding program
Onboard with the design team, your product triad and product team
Start reading our favorite industry primers
Familiarise yourself with our tools (pssst: we use Figma and Dovetail)
Attend your first Company Wide Meeting and Product Update Meetings (rotating bi-weekly)
During your first six weeks, you will:
Join customer calls to gain real-time exposure to the problems we are solving
Acquire industry knowledge and understand our product strategy and wider range of products
Bring your ideas and design leadership skills to the table and drive collaboration with the product team triad leveraging design thinking processes
Get up to speed with the wider design team, joining regular critiques and team meetings
Work with your Manager to set goals and priorities
During your first six months, you will:
Drive product discovery activities with your team, facilitate customer research, synthesize findings and identify opportunities that deliver value to customer and align with our product strategy
Design, test and deliver a solution to customers, tracking adoption metrics towards a product team outcome
Understand, work with and contribute to the HappyCo Design System
Work with other designers across teams to ensure a holistic user experience
Visit our customers to gain important contextual information to build deep understanding of their day-to-day operations, their roles and scope of their responsibilities.
Contribute effectively to design team culture through leadership, mentorship, knowledge sharing and raise the bar for quality, efficiency and scalability
Your job will involve:
Leading end-to-end product solutions from discovery through to delivery
Collaborating with your product triad and team to deliver on outcomes using concepts, flows, wireframes, high fidelity mockups and prototypes for customer validation, rapid iteration and usability testing
Thinking in systems, continuously zooming in and out to recognize and look for dependencies between different parts of our product offering
Identifying and prioritizing solutions that are solve our customers problems
Ensuring customer-centricity and usability of highly-complex and technical products
Delivering presentations that showcase your relevant work and team’s progress against outcomes, learnings and insights to the wider company and key stakeholders
What we think you should have to be successful:
5+ years of product design experience with high proficiency in product discovery techniques and approaches
Strong product discovery skills, with proven experience using frameworks and coordinating research and usability testing
A results-driven portfolio comprised of compelling solutions that solve real world problems
Competency conducting research and usability testing, and setting outcome-based goals
Experience designing for multiple levels of audiences and user archetypes within an enterprise or B2B context
Experience working within a tech-based design role or digital-focused agency and the ability to work closely with software development teams
Motivated by people-centric design processes and a desire to create happiness through delightful experiences
Flexibility of schedule to work across timezones, meeting online with customers and team members based in Australia & North America as required
About HappyCo
HappyCo builds mobile and cloud solutions to enable real-time property data. Its Happy Property flagship product suite has 3.5M units on its platform and has captured more than 270 million photos. The company was founded in 2011 and is privately held with employees located throughout North America and Australia.
We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between.
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow.
To learn more about our culture, check out our Glassdoor page!
Also some of the added benefits you’ll experience while working at HappyCo are:
- Competitive remuneration
- Opportunity to work for one of the fastest growing technology companies in the Proptech industry in Adelaide
- Paid parental leave policy
- Flexible hours and work environments to help you best maintain a healthy work/life balance
- Monthly stipend to support expenses related to health and wellbeing, such as gym membership, fitness classes, etc.
*Overseas travel to North America is dependent on practicality and travel advice.
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
About the role
Reporting to the Senior Lifecycle Marketing Manager, the Lifecycle Marketing Manager is responsible for planning and delivering data driven one-to-one lifecycle journeys and member experiences (both BAU and project based) that will help inform, educate, engage, and retain members with HCF.
Key focus will be to develop activity that will positively impact member retention and satisfaction rates while helping members understand and get better value out of their cover with HCF. And to take a multi-channel approach to activity, ensuring members are communicated to at the right time via the most appropriate channel and with the most relevant messages.
Key responsibilities
Proactively develop and deliver one-to-one data driven lifecycle, member support and retention activity and journeys. This includes development of activity, stakeholder engagement, creative review, agency/supplier coordination and the reporting and tracking of results & insights
Ensure marketing strategies, comms plans and member journeys are data driven and support key member engagement and retention metrics
Ensure marketing excellence in developing and managing all activity within agreed timelines and budgets, and with correct QA and review processes applied
Budget management, including identifying and implementing opportunities to optimise or reduce the cost of allocated activity.
Work closely with key stakeholders, including Member Services, Product, Member Health and IT, to develop and generate marketing activity that will help achieve desired member and business outcomes
Manage the relationship with external suppliers and vendors, including ensuring SLA’s and testing is completed within agreed timelines
About you
To be successful in this role, you will demonstrate the following qualifications, experience and skills:
Tertiary qualifications in marketing and/or communications
8-10 years’ experience in a data driven marketing role in medium to large organisations - business and/or government and /or not-for-profit sector.
Strong grasp of current lifecycle marketing strategies and in designing and managing multi-channel marketing campaigns
Proven track record of delivering against key metrics and in developing test and learn frameworks, across multiple channels, especially email, direct mail and SMS
Strong project management skills - ability to manage multiple projects with conflicting deadlines, work under pressure and maintain professionalism
Have strong senior stakeholder experience in a large corporate environment - and able to collaborate with internal stakeholders confidently and effectively
Experience in working with internal and external vendors in planning and delivery of activity
Has a strong commercial focus with high standards of work to ensure efficiency, accuracy and within budget.
You share a commitment to our values: Step Forward; Stay Human; Walk in their Shoes; Make it Better; Get there Together.
Desirable:
Exposure and understanding of Salesforce Marketing Cloud or other marketing automation systems
Mail house and digital agency experience
Use of Excel, and MS Project
Culture
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
Come and join our HCF team!
Benefits
Up to 50% discount on health cover, pet & travel insurance
Flexible work arrangements
Family & Friends day
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Certified Family Friendly Workplace
Health & Wellbeing Initiatives
A career with us - How to Apply
Please check out our website at https://www.hcf.com.au/about-us/careers
HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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