\nAbout the Role\n\n\nAt LearnLux, you will build a product that changes lives. Our mission is to empower people to take control of their financial future, whether that means getting out of debt, buying their first home, or preparing for retirement. As a Senior Software Engineer, youโll have the opportunity to shape this mission by building features that directly impact millions of lives and contribute to a platform that is revolutionizing how people access fiduciary financial guidance.\n\n\nIn this role, youโll tackle complex technical challenges that come with scaling a global platform, including data architecture, backend integrations, and software delivery infrastructure. Your contributions will be instrumental in building a scalable, secure, and high-performance platform. You wonโt just be writing codeโyouโll be influencing the direction of our product and technology, working closely with product, sales, and the broader LearnLux team to ensure we deliver on our mission.\n\n\nWe are a small, agile team that moves fast and encourages innovation. Here, you will have the space to experiment, learn, and grow, with the autonomy to lead initiatives that matter. Youโll be a key player in shaping not only our technology but also our engineering culture as we continue to scale. If youโre passionate about solving meaningful problems, driving technical excellence, and contributing to a mission that truly makes a difference, weโd love to meet you!\n\n\nThis role is 100% remote within the US and reports to the Head of Engineering.\n\n\nAbout LearnLux\n\n\nLearnLux is the leading provider of workplace financial wellbeing that blends fiduciary digital planning with access to one-on-one guidance from Certified Financial Plannerโข๏ธ professionals. LearnLux's award-winning program equips employees with a financial plan to guide them through decision points like budgeting, paying down debt, electing benefits, understanding equity compensation, starting a family, buying a home, saving for retirement, and more. Advanced reporting keeps our partners in the know, and drives results like reduction in financial stress, increased productivity, reduced employee turnover, greater use of pretax products, on-time retirement, and healthcare savings. LearnLux members feel great about their money, allowing their work and wellbeing to thrive. Weโre a remote-first company, backed by prominent operators such as Ashton Kutcherโs fund Sound Ventures and Salesforce CEO Marc Benioff.\n\n\n\nA day in the life:\n* Collaborate with the team to migrate and optimize services on Firebase and Firestore, evolving them into scalable solutions leveraging GCP and AWS.\n* Drive the adoption of cloud architecture best practices, utilizing infrastructure as code (IaC) tools like Terraform to manage multi-cloud environments.\n* Architect and implement multi-tenancy solutions that enable seamless scaling while maintaining data isolation and tenant-specific performance optimization.\n* Lead initiatives of all sizes and deliver products at scale, helping millions of people reach their financial goals.\n* Prioritize automation, developer productivity, and internal best practices, driving efficiency through clean code, thorough testing, and practical programming.\n* Ensure that innovation aligns with strong application performance and security standards.\n* Uphold a high standard of work quality, leading by example and mentoring less experienced engineers to achieve the same level of excellence.\n* Foster an atmosphere of open communication, encouraging engineers to share ideas and take initiative in solving problems that drive progress toward company goals.\n\n\n\nWhat weโre looking for:\n* Strong experience in Full Stack programming; TypeScript, Node.js, and React preferred. Experience with Python, Java, or C# is also welcomed.\n* In-depth knowledge of cloud scaling strategies and the ability to integrate GCP, AWS, or hybrid solutions to support a growing user base.\n* Proven experience with infrastructure as code (Terraform, CloudFormation) and container orchestration (Kubernetes, Docker) in cloud environments.\n* Experience with performance monitoring and optimization tools for cloud services, ensuring high availability and security across multi-tenant applications.\n* Experience building APIs and UIs that accelerate engineersโ ability to deliver on the product roadmap.\n* Proficiency in relational and non-relational databases, including schema design.\n* Commitment to continuous learning and fostering a culture of knowledge exchange.\n\n\n\n\n\n$130,000 - $180,000 a year\n\nLearnLux strives to be an inclusive workplace and values learning from and engaging across different perspectives. Women, people of color, LGBTQIA+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply.\n\n\nLearnLux is proud to be an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, color, national origin, age, religion, sex, gender, sexual orientation, gender identity, marital status, disability, or veteran status.\n\n\nWe are committed to fostering an environment that embraces diversity and inclusion and are seeking candidates from a variety of backgrounds, experiences, abilities, and perspectives to join our team. If you are interested in this opportunity but not sure if you fit this role, please apply and include a note to let us know of your interest. Weโre excited to speak with you about joining our team! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to React, Salesforce, Cloud, Senior, Engineer and Backend jobs that are similar:\n\n
$60,000 — $112,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nJeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won โFintech of the Year" at the European Fintech Awards.\n\n\nSince graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastiรกn Mejรญa (Rappi).\n\n\nAs a Senior Software Developer, you will be responsible for designing, developing, and maintaining scalable and efficient server-side applications. You will work closely with cross-functional teams to deliver high-quality software solutions that meet our business needs.\n\n\nLocation: This role is open to full-time remote work or an option to be based out of Sรฃo Paulo, Brazil, as a hybrid position where there is an opportunity to come into our office in the Jardim Paulista area. #LI-HYBRID \n\n\n\nJob Responsibilities:\n* Design, develop, and maintain server-side applications using Node.js.\n* Collaborate with front-end developers to integrate user-facing elements with server-side logic.\n* Develop and maintain RESTful APIs and microservices.\n* Optimize applications for maximum performance and scalability.\n* Write clean, maintainable, and efficient code.\n* Implement security and data protection measures.\n* Conduct code reviews and provide constructive feedback to team members.\n* Troubleshoot and debug applications to ensure optimal performance.\n* Stay updated with the latest industry trends and technologies to ensure our applications remain cutting-edge.\n* Mentor junior developers and contribute to the growth of the development team.\n\n\n\nRequirements:\n* Bachelorโs degree in Computer Science, Engineering, or a related field.\n* 7+ years of experience in software development with a focus on Node.js.\n* Strong proficiency with JavaScript and TypeScript.\n* Experience with RESTful API design and development.\n* Familiarity with front-end technologies (e.g., HTML, CSS, JavaScript frameworks such as React or Angular).\n* Knowledge of database systems (SQL and NoSQL) and data modeling.\n* Experience with version control systems, such as Git.\n* Strong problem-solving skills and the ability to troubleshoot complex issues.\n* Excellent communication and collaboration skills.\n* Experience with cloud platforms (AWS, Azure, or Google Cloud) is a plus.\n* Knowledge of containerization technologies (Docker, Kubernetes) is a plus\n* Fluent in English, Jeeves is a global company and English is the language we use internally to communicate between regions.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, React, JavaScript, Cloud, API, Senior, Junior and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSao Paulo
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Staff Software Engineer Mobile Products and Platform
What youโll do\n\nBecome part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following:\n\nAs the Staff Software Engineer โ Mobile Products & Platform, you will play a critical role in driving the development and delivery of our mobile applications, ensuring they meet the highest standards of quality, performance, and user experience. Some of the key products as part of digital portfolio are โ mobile and desktop applications, vehicle connectivity solutions, marketing tools, merchandise offerings, mapping services, route optimization, EV charging services and more. You will work with engineering leaders, senior engineers, and cross-functional partners to define the mobile engineering strategy and lead the execution of multiple products and platform. You will be responsible for the successful delivery of complex and large-scale technical efforts and for mentoring other engineers.\n\n\n* Lead the design, development, maintenance and mobile release of our iOS and Android applications.\n\n* Drive the technical architecture and implementation of mobile platform and solutions from the ground up, ensuring they are scalable, reliable, and performant.\n\n* Grow the knowledge of the team, sharing through pair programming, code reviews, presentations, example code, and documentation.\n\n* Implement programming best practices, deployment processes and monitoring for mobile platforms.\n\n* Collaborate closely with product managers, designers and other stakeholders to define requirements, scope, and timelines for mobile products, features and projects.\n\n* Stay current with emerging technologies and industry trends in mobile development, advocating for the adoption of new tools and techniques as appropriate.\n\n\n\n\nLocation & Travel Expectations: The responsibilities of this role require attendance at in-person meetings and events occasionally. This role may be based out of a Scout Motors location in Fremont, CA or Remote, United States. This role is not eligible for remote work in New York City. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.\nWhat youโll bring \n\nWe expect all Scouts to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. Youโll be comfortable with change and flexible in a fast-paced, high-growth environment. Youโll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:\n\n\n* Bachelor's or Master's degree in Computer Science, Engineering, or a related field.\n\n* 7+ years of hands-on experience in software engineering shipping customer facing applications, with 5+ years shipping iOS and/or Android applications or cross-platform frameworks such as React Native or Flutter.\n\n* Proficiency in programming languages such as Kotlin, Swift, Dart, Go or Java, along with strong object-oriented design skills.\n\n* Solid understanding of mobile platform architecture, UI/UX design principles and frameworks, GraphQL, mobile security and performance optimization techniques.\n\n* Experience with version control systems (e.g., Git), CI/CD pipelines and mobile release process.\n\n* Experience as a technical lead for large projects (6+ months in length), including defining the roadmap for complex projects spanning multiple teams and functions.\n\n* Excellent problem-solving skills and a strong attention to detail.\n\n* Effective communication skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.\n\n* Experience operating in start-up settings, launching 0 to 1 product, and driving graduation to highly customized applications.\n\n* Ability to effectively manage multiple priorities and stakeholders in a fast-paced, dynamic environment.\n\n* Passion for mobile technology and a commitment to delivering exceptional user experiences.\n\n* Experience working in an Agile or Scrum environment is preferred.\n\n\n\n\nPreferred Qualifications:\n\n\n* Experience building systems in auto industry.\n\n* Experience with cross-platform development frameworks such as React Native or Flutter.\n\n* Experience with mobile app testing, experimentation frameworks and automation frameworks.\n\n* Experience with cloud technologies and services, such as AWS or Azure.\n\n\n\nWhat you'll gain\n\nThe benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting โ with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:\n\n\n* Competitive insurance including:\n\n\n* Medical, dental, vision and income protection plans\n\n\n\n\n\n* 401(k) program with:\n\n\n* An employer match and immediate vesting\n\n\n\n\n\n* Generous Paid Time Off including:\n\n\n* 20 days planned PTO, as accrued\n\n* 40 hours of unplanned PTO and 14 company or floating holidays, annually\n\n* Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders\n\n* Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave\n\n\n\n\n\n* Corporate Vehicle Program with:\n\n\n* Eligibility to lease up to 2 vehicles at competitive rates\n\n\n\n\n\n\n\nPay Transparency\n\nThis is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.\n\nInitial base salary range = $170,000-$200,000\n\nInternal leveling code: IC8\n\nNotice to applicants:\n\n\n* Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. \n\n* Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. \n\n* Residing in New York City: This role is not eligible for remote work in New York City.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, React, Travel, Cloud, Mobile, Senior, Marketing and Engineer jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nFremont, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nEach day you will work with a cross-functional team of brilliant professionals combining business, design, product, user experience and engineering expertise, working relentlessly to push the boundaries of whatโs possible and paving the road for the future of news and entertainment media.\n\nThe Audience Technology group is looking for an experienced, talented and knowledgeable Software Engineer to join the Consumer/Network Services team responsible for developing, supporting and maintaining our microservices, core backend APIs, and systems that power donor/subscriber conversion experiences on NPR platforms . These are the APIโs and services that drive innovation and engagement across NPRโs audience facing digital platforms and member station touch points.\n\nWe are looking for someone to help develop, support and maintain our audience revenue platforms which include donations and our premium podcast offering. Examples of technology youโll work with include our payment processing solution (Stripe), the systems powering our Podcast Subscription Service (NPR+). You will be a vital contributor to NPRโs efforts to increase financial support from our audience for our mission as we build the technology needed to service long term sustainable growth.\n\nYouโll also work on the Listening and Identity services, which directly power the NPR One and NPR mobile applications as well as our NPR One Alexa skill. These services provide NPR content recommendations directly to thousands of users on a daily basis. Youโll also collaborate closely with our client-side engineering teams who manage NPR.org and the NPR mobile app.\n\nThis is a union represented role covered under the terms of a collective bargaining agreement with DMU. \n\nRESPONSIBILITIES\n\n\n* Write clean, efficient and reusable code based on product specifications\n\n* Participate in all phases of quality assurance and defect resolution\n\n* Aid in the development and maintenance of CI/CD pipeline implementations\n\n* Knowledge share, write technical designs & participate in code reviews\n\n* Mentor and coach junior engineers on code quality and best practices\n\n* Consult with senior engineers across the department while designing comprehensive solutions\n\n* Provide input on system design and architecture within the feature areas and services owned by the team\n\n* Work closely with other software engineers, partner teams, dev ops engineers, infrastructure engineers, product designers, QA engineers, engineering managers and product managers\n\n* Improve team/development processes\n\n* Join agile ceremonies,including daily stand-ups, sprint retros, sprint reviews and more\n\n* Join our on-call rotation\n\n* Other duties as assigned\n\n\n\n\nThe above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.\n\nMINIMUM QUALIFICATIONS\n\n\n* Fluency in or working knowledge of PHP (or alternative back-end language)\n\n* Fluency in JavaScript / TypeScript\n\n* Fluency in or working knowledge of PHP (or alternative back-end language)\n\n* Experience in developing and working with RESTful APIs that utilize cloud infrastructure such as AWS\n\n* Ability to develop software that is scalable and performant under high loads.\n\n* Familiarity with SQL and RDBMS technologies \n\n* Strong Object-Oriented programming skills \n\n* Familiarity with deploying and monitoring production systems\n\n* Experience writing unit and other automated tests\n\n* Knowledge of web development best practices, coding standards, code reviews, source control management, build processes, deployment, rollback, testing, monitoring\n\n\n\n\nPREFERRED QUALIFICATIONS\n\n\n* Experience with Stripe or other payment processing platforms.\n\n* Experience with Supporting Cast or other podcast subscription platforms.\n\n* Previous work in PCI-compliant environments, or comparable security experience\n\n* Experience with CRM platforms used by NPR and Member stations such as Salesforce \n\n* Advanced experience with Amazon AWS or equivalent cloud computing platform, including Lambda, EC2s, ASGs, ElastiCache, DynamoDB, RDS and CodeDeploy\n\n* Familiarity with Google BigQuery\n\n* Additional programming languages and frameworks fluency (for example, Python)\n\n* Experience with CI/CD pipelines (Github Actions, Jenkins, CodeFresh, or equivalent)\n\n* Experience using performance monitoring and log aggregation applications (Datadog, New Relic)\n\n* Knowledge and experience with different caching layers of caching (browser, DNS, web server, application, etc) and caching technologies/services (Redis, Elasticache, CDNs, AWS CloudFront)\n\n* Exposure to NoSQL databases (Elasticsearch, DynamoDB)\n\n* Experience with React and Redux\n\n* A/B testing experience \n\n* A passion for NPRโs content and/or familiarity with our digital products\n\n\n\n\nWORK LOCATION\n\nRemote Permitted: This is a remote permitted role. This role is based out of our Washington, DC office but the employee may choose to work on a remote basis from a location that NPR approves.\n\nJOB TYPE\n\nThis is a full time, exempt position.\n\nCOMPENSATION\n\nSalary Range: The U.S. based anticipated salary range for this opportunity is $117,968 - 121,507 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.\n\nBenefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPRโs benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees. \n\nDoes this sound like you? If so, we want to hear from you. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, React, Testing, JavaScript, Cloud, PHP, NoSQL, Mobile, Senior, Engineer and Backend jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
Weโre in the process of rapidly scaling our global but close-knit team and weโre looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incodeโs customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-yearsโ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel โ yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. Weโre a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
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