\nCreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. \n\n\nBe a Part of Our Dynamic Team and Transform the Industry Together!\n\n\nEnterprise Customer Success Manager\n\n\nAs a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You’ll build personal relationships with multiple stakeholders, earning their trust and respect through your commitment to their success and will be goaled on your customer retention and health. Customer Success Managers are experts in our product, as well as in Influencer Marketing programs and we pride ourselves by sharing best practices, strategy and measurement to our growing base of world-class brands, agencies, and tech companies.\n\n\n\n What you’ll do:\n* Guide and drive customer outcomes at milestone in their partnership with CreatorIQ, grounded on achieving measurable business results: post implementation, to ongoing program success, to expanding use-cases within our product and services suite\n* Become customers’ trusted advisor and serve as their advocate inside CreatorIQ\n* Develop strong knowledge of our product and our best-practices; share your knowledge with our customers to help them achieve their goals by leading best practices workshops, strategic business meetings, and product roadmap reviews\n* Oversee internal account operations, and appropriately route customer requests (e.g. software support and bug reporting, expansion opportunities etc.)\n* Drive continuing education opportunities for our customers, ensuring that they have an appropriate level of understanding and knowledge of how to utilize the software to achieve program goals\n* Identify optimization opportunities within our software and services to support common customer best practices, actions, and decision making\n* Prepare, organize, and lead customer communication, including emails, calls, meetings, and business reviews with key stakeholders to drive adoption and retention\n* Own customer usage, health metrics, and success plans as a daily prioritization to inform proactive strategies that guide them through the customer journey to drive platform adoption and ROI with your customers as a strategic partner\n* You will be an expert problem solver and driver of solutions for our clients, utilizing . experience with fast-paced and dynamic MarTech teams and a technical understanding of common SaaS solutions\n* Connect customers with other subject matter experts within CreatorIQ, as needed\n* Collaborate with Account Managers to identify opportunities for growth in your existing portfolio\n\n\n\nWho you are and what you’ll need for this position:\n* 3+ years of proven experience in a customer-facing role ideally managing the customer journey for enterprise customers at a technology solution, influencer marketing agency, brand or media company\n* Passion for understanding and helping customers solve real-world business challenges by leveraging (CreatorIQ) technology solutions and services\n* Ability to prioritize based on urgency, opportunity, and risk\n* Experience in showcasing value and ROI to executive stakeholders\n* Excellent verbal, written, presentation and project management skills, speaking with varying functions and levels both internally and externally.\n* Some experience with cross-group collaboration including Sales, Marketing, Support, Product/Development, and other internal organizations.\n* You’re adaptable and resilient. The influencer marketing landscape is constantly evolving, and you're not afraid to adapt to change. \n* You can navigate ambiguity with ease and maintain a positive attitude even in challenging situations.\n* You have a knack for storytelling with data. Though not necessarily a data scientist, you're adept at navigating data and analytics to monitor client success metrics. \n* Your skill lies in transforming data insights into compelling narratives, pinpointing areas for improvement, and guiding strategic decision-making.\n* Demonstrated experience in influencer marketing, social media platforms, and/or working with or for influencer software preferred but not required.\n* Experience using Salesforce, Microsoft Office or GSuite, and audio/web conferencing (Slack, Zoom, etc) required. Experience with ZenDesk, Notion, or JIRA is a plus.\n\n\n\n\n$90,000 - $100,000 a year\n\nWho we are:\nCreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.  CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.\n\n\nAt CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Cloud and Marketing jobs that are similar:\n\n $72,500 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles

\nThe Technology Project Manager is will be responsible for interacting with key stakeholders around the company and the technology team in order to grow and scale the company’s technology platform. This person will also be responsible for interacting with Reactivate’s employees to improve employee engagement with various technology tools. This will be achieved by working with  all departments to identify process inefficiencies and resolve via software improvement projects. \nAbout Reactivate \n\nReactivate is a mission driven renewable energy developer, owner and operator powered by Invenergy and Lafayette Square. Our team brings together complementary impact investment and sustainable energy expertise to support renewable energy projects, including distributed solar projects (commercial, community, and small-utility scale), energy storage and EV charging projects. Reactivate is dedicated to ensuring an equitable energy future. We are a team on a path to be the country’s leading developer, financier and operator of renewable energy projects serving low-income communities. We have set bold targets to harness the power of renewable energy to generate savings for low-to-moderate income households, create jobs for underserved workers, help bring minority and women-owned businesses into the renewable energy supply chain, and help revive disinvested communities through tax payments on previously under-utilized land. You can learn more about Reactivate at https://www.reactivate.com/.\n\nAt Reactivate, Justice, Equity, Diversity and Inclusion are more than just words to us. These are values at the core of how we build our teams, cultivate our leaders, and create a company where everyone feels valued, appreciated, and free to be who they are.  We strive to create workplaces that reflect the communities we serve, and we believe that our differences enable us to be a better team. We are not just looking for a culture fit, we are looking for a culture add.  We hope you will consider adding everything that makes you uniquely you to our growing team.\nResponsibilities\n\n\n* Work with Reactivate departments and key stakeholders to analyze business processes to identify and implement creative software solutions\n\n* Capture/manage functional requirements, to be implemented as software enhancements in collaboration with software vendors and internal software development teams\n\n* Lead software vendor relationship management (VRM); oversight of initiatives, serve as internal escalation point for questions, issues, entitlements and data quality\n\n* Efficiently integrate new technology systems, programs, and applications with business operations and services\n\n* Interact with the Reactivate Executive Committee, providing status updates and recommendations regarding various technology-focused initiatives\n\n* Becoming subject matter expert on technology tools utilized internally at Reactivate to ensure employee engagement\n\n\n\nRequirements\n\n\n* 4-5+ years experience in technical business analysis and project management\n\n* Bachelor’s degree in Computer Science or another related field\n\n* Multiple examples using process analysis techniques such as Business Process Modelling (BPM), SIPOC diagrams and Gantt charts\n\n* Track record of interacting with various business units, key stakeholders and leadership\n\n* Knowledge of the agile software development lifecycle; ability to track enhancements from backlog through testing and release\n\n* Experience in sprint planning, grooming & conducting daily SCRUM calls\n\n* Experience using JIRA extensively for workflow management, story building, task breakdowns, story point evaluations and roadmap management\n\n* Exceptional organizational skills; ensuring action items and projects remain on track across multiple internal/external stakeholders and software applications\n\n* Strong written and verbal communication skills (in English); leading working groups, contributing to client-facing materials and escalating to management where risks/issues are encountered\n\n* Experience using Microsoft Office suite of tools (i.e. PowerPoint, Excel, Visio, SharePoint and Teams)\n\n* Strong interpersonal skills; ability to develop, maintain effective working relationships with people from a wide variety of organizations and within a wide variety of functional expertise\n\n\n\n\n*Upon submission, we want to empower you to record your name via the Name Pronunciation tool so that our hiring team can ensure they are pronouncing your name correctly and that you feel properly acknowledged. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing and Microsoft jobs that are similar:\n\n $55,000 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

\nUniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  \n  \nUniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  \n  \nAs AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. \n\n\nUniphore, the global leader in Conversational Service Automation, is looking for a superstar Account Executive. As the Account Executive you will report to the VP Sales and be responsible for driving our sales motion in the Western market for a specific vertical / verticals.\n\n\nA successful candidate for this position is a strong hunter with a passion for customer success, strong analytics and exceptional communication skills.  One who can rapidly build energy, business cases, demonstrations and proposals to accelerate business in a new segment to scale revenue from year 1. \n\n\nThis is an amazing opportunity to build and shape a business, client base, culture and take a leading role within a high growth start-up (that happens to be 15 years old and is well funded).\n \nThe ideal candidate has a deep understanding of selling enterprise SaaS products and services into call centers, as well as experience with consultative, value-led sales motions. Must be able to effectively and independently prospect and build pipeline. Ability to forecast and effectively move deals through the pipeline with pace and quality through a disciplined sales methodology.  Experience selling into Contact Centers and Customer Experience-focused organizations to senior economic buyers is necessary.\n\n\n\nResponsibilities \n* Land 3 - 5 new logos per year and build the base to expand the tea\n* Aggressively build high quality / sustainable pipeline within your assigned vertical or verticals. \n* Establish relationships with key business stakeholders, align budgets and timelines to effectively move deals through the pipeline\n* Build strong business cases for clients to fully communicate the problems and opportunities internally and externally\n* Execute a value based selling process focused on industry problems and implications\n* Exhibit an in-depth knowledge of customer and prospect base including requirements and trends\n* Collaborate with field sales on strategic accounts for large deals as required to accelerate early stage pipeline and develop close plans\n* Drive and deliver effective demonstrations and proposals\n* Track and manage all pipeline, opportunity and account activities\n* Report on sales activity to the Head of North American Inside Sales and Chief Business Officer\n* Develop a winning sales strategy to consistently meet and exceed revenue targets within the assigned vertical / verticals\n\n\n\nExperience / Qualifications \n* 6+ years experience selling in technology / software sales, especially in CX or contact center solutions\n* A hunter's mentality and skillset to aggressively build, grow and progress pipeline through the sales cycle\n* Strong analytical, communication and relationship building skills\n* The ability to connect and problem solve with clients\n* Experience in value based selling; strong business case development understanding\n* Ability to establish and perform powerful demonstrations\n* Ability to generate outcome based proposals\n* A growth mindset that measures performance, tests and iterates to find optimal solutions, and leverages data to make strong and informed decisions\n* A strong network of economic buyers and influencers at multiple organizations in North America, developed through a trust advisor relationship.\n* Strong technical understanding of sales tools like Microsoft Office and leading sales platforms like SFDC, Clari, Outreach etc.\n* Experience in communicating value to customers at the highest levels\n* BA/BS or equivalent experience.\n\n\n\n\n$115,000 - $230,000 a yearCompensation & BenefitsThe anticipated base salary hiring range for this position is:  New York: $115,000 Base + $115,000 target variable. $230,000 OTE50/50 split.\n\nThe specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base + variable, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. \n\nUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n \nFor more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.\n\n\nAll applicants - to review our privacy notice, please click here\n\n\nInformation regarding recruiting and phishing scams: \nEmployment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Microsoft, Senior and Sales jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York, NY