Vonage Mission\nVonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.\nWhy this role matters\n\nAs a Senior Pricing Analyst (SG) , you will provide direct support & guidance to the Sales Teams in all commercial aspects of deals with existing and prospective customers, including pricing quotations. The candidate will also be responsible for bringing together Sales, Marketing, Operational managers, Product managers, Finance and Legal team members to develop and execute Vonage’s pricing strategy, and facilitate the on-boarding process of customers.\n\nYour contribution will be essential to win deals, increase Vonage market share and grow the revenue stream.\n\nIF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...\nWhat you'll do\n\n\n\n* Works with Sales Teams in building price quotes for customers, including our largest and most strategic accounts\n\n* Actively collaborate with Operations entities, Finance, Legal, Product teams to optimize the on-boarding process of customers\n\n* Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs\n\n* Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team\n\n* Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices\n\n* Mentor more junior team members in developing competitive commercial offers\n\n* Define and manage projects to deliver further operational efficiencies\n\n\n\n\n\n What is required for this role \n\n\n* \n\nBachelor’s degree required; Business, Economics, Math or Engineering undergrad majors preferred\n\n\n* \n\n5+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers\n\n\n* \n\nStrong analytical skills\n\n\n* \n\nExcellent communication skills\n\n\n* \n\nProblem solving\n\n\n* \n\nExcellent Excel skills and data manipulation\n\n\n\n\n\nWhat you'll bring\n\n\n\n\n* You are a self-starter, initiator\n\n* Customer focused - Always thinks first about the needs of his/her internal customers.\n\n* You are delivery-focused\n\n* You are curious and informed - Stays on top of the latest in product, pricing, and industry news\n\n* You are structured in your approach\n\n* You are not afraid to challenge authority to get things done\n\n* You put the company objectives ahead of your own\n\n* Comfortable in a fast pace, global & multicultural environment\n\n\n\n\nWhat's in it for you\n\nIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.\n\nNote: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.\n\n#LI-SL1\n#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Cloud, Math, Senior, Excel, Sales and Non Tech jobs that are similar:\n\n $30,000 — $60,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSingapore

Please note: UK Hours\nVonage Mission\nVonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.\n\n\n\n\n\nWHY THIS ROLE MATTERS\n\nWe are currently looking for a  Customer Operations Manager, who will provide direct support and guidance to the Sales team, while working cross functionally with our Deal Desk, Pricing Implementation, Finance, and other operational teams. The Customer Operations Manager will develop subject matter expertise on pricing models and processes to resolve customer disputes,  work on root cause analysis for systemic issues causing disputes and help facilitate the remediation of those gaps. The role is an individual contributor role within a small operational team. The role requires attention to detail, process orientation,  problem solving, and the ability to break down complex problems into easily understandable steps and instructions. Your contributions will be  key to delivering best in class customer experiences.  \n\n \n\nWHAT YOU WILL DO\n\n\n* Investigate customer invoice disputes through data analysis. Negotiate goodwill credit with the sales team and customer.\n\n* Actively collaborate with cross functional teams (Operations, Sales, Support, Finance, Legal, Product, Carrier Services) to resolve any invoice dispute or other customers’ commercial or financial issues.\n\n* Lead root cause analyses, working with stakeholders to identify systemic process or knowledge gaps leading to errors in billing. \n\n* Facilitate and project manage any remediation plans originating from the root cause analysis\n\n* Support internal or external customer requests in collaboration with our operational teams, to improve customer experience\n\n* Deliver best in class internal and external customer support\n\n\n\n\n \n\nWHO WE ARE \n\n\n* An organization for the 2020s. We are flexible, supportive, professional, creative, and demanding\n\n* A global team of smart, imaginative and self-motivated people working in a fast paced environment. \n\n* Problem solvers and technology disruptors. We lead change, seek out new ideas and different views. We want big and bold ideas to anticipate future needs. \n\n\n\n\n \n\nYOU ARE \n\n\n* Fluent in English.Degree education. Bachelor’s degree required, preferably in Business. Numerate and literate, with advanced excel skills. You are a formula wizard, comfortable with using formulas to help you analyze data sets and find inconsistencies and solutions. \n\n* A junior project manager, with exceptional ability to balance competing priorities, manage stakeholder relations, communicate milestones,  and keep projects on track. \n\n* Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines. \n\n* Customer focused, always thinking about how to improve tools and customers for your internal and external customers.\n\n* Collaborative and friendly. You excel at communicating with diverse stakeholders. \n\n* A problem solver. You proactively identify gaps and challenges, pitching solutions. You are curious and enjoy diving into complex issues and investigating until the root cause is identified and a plan to fix defined. \n\n* Comfortable in a fast pace, global & multicultural environment.\n\n\n\n\nNice to have\n\n\n* Top notch Salesforce skills \n\n* Experience in a tech company\n\n* Familiarity with G-Suite\n\n\n\n\n\n\n\n\n\n\n\n\n \n\nWhat's in it for you\n\nIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.\n\nPERKS\n\n●  Discretionary unlimited paid holidays\n\n●  Matched pension\n\n●  Life assurance\n\n●  Income Protection\n\n●  Payroll Giving for Charities\n\n●  Private Medical\n\n●  Dental & Eye Cover\n\n●  Gym Membership Loan\n\n●  Flexible working hours\n\n●  Work laptop\n\nNote: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.\n\n \n\n#LI-MB1\n\n#LI-REMOTE \n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Cloud, Excel, Sales and Non Tech jobs that are similar:\n\n $40,000 — $65,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBangalore, Karnataka, India