\nAbout Arbitrum Foundation\n\n\nThe Arbitrum Foundation is dedicated to scaling Ethereum through cutting-edge Layer 2 solutions. Our flagship product, Arbitrum One, an Optimistic Rollup, enables faster, more affordable transactions while maintaining Ethereumโs security and decentralization. We empower developers to build decentralized applications (dApps) that are both scalable and secure, using Arbitrum chains, which offer flexibility in performance and cost. Our mission is to enhance the Ethereum ecosystem and drive the adoption of Web3 technology by delivering high-performance, open-source blockchain solutions. Arbitrum is already the leading Ethereum scaling solution with hundreds of dApps on the platform and over $13bn TVL.\n\n\nAt the Arbitrum Foundation, we value decentralization, innovation, and community. We are committed to shaping the future of decentralized finance and blockchain technology, and weโre looking for passionate individuals to help us build the next generation of the Web.\n\n\nYour Role\n\n\nWe are looking for an enthusiastic and skilled Developer Relations Engineer to become a key member of our team. This is an APAC-focused role, and fluency in Chinese (Mandarin) is a hard requirement to effectively support our regional developer ecosystem.\n\n\nAs part of the Engineering team, you will be instrumental in driving the adoption of our Layer 2 solutions by contributing to the ecosystem with workshops, technical content and building meaningful relationships with developers. At the same time, you will be supporting the foundation departments when it comes down to their technical needs. If you stay up-to-date with the latest developments in blockchain technology, particularly in the Ethereum ecosystem, and you have a genuine passion for collaborating with developers, we would love to connect with you.\n\n\n\n\n\nYour Responsibilities\n* Developer Engagement: Build and maintain strong relationships with developers, both within and outside the Arbitrum community. Act as a key point of contact for technical inquiries and support.\n* Advocacy and Community building: Serve as a passionate advocate for Arbitrum by developing and executing strategies to grow and nurture a vibrant developer community around Arbitrum. Organise meetups, webinars, workshops, and other events to facilitate knowledge sharing and collaboration.\n* Contributing: Create and maintain technical documentation, tutorials, and contribute to the open source ecosystem to help developers integrate with Arbitrum seamlessly. Deliver educational content through various channels.\n* Feedback Loop: Gather feedback from developers and relay it to our product and engineering teams. Advocate for developers' needs and priorities within the organisation.\n* Collaboration: Collaborate closely with the internal cross-functional teams, including marketing, product management, and engineering, to align developer outreach with our strategic goals.\n* Metrics and Reporting: Track and analyse developer engagement metrics to measure the impact of developer relations efforts. Use data-driven insights to refine strategies.\n* Assess leads (e.g. grant proposals, product requirement documents, etc) from a technical standpoint, focusing on the technical team capabilities, architecture and source code and the timeline credibility.\n* Contributing back to the ecosystem via open source contributions or the production of other educational materials\n\n\n\nWhat You'll Need\n* You are fluent in one or more general-purpose languages (e.g. Typescript, Python, Go, Rust, Java, etc)\n* Fundamentals of Solidity\n* Deep understanding of blockchain technology and EVM solutions.\n* Strong English communication and presentation skills, with the ability to convey complex technical concepts to diverse audiences.\n* Fluency in Chinese (Mandarin) is a hard requirement.\n* Self-motivated, proactive, and able to work independently.\n* Excellent problem-solving and troubleshooting skills.\n* Bachelor in computer science or equivalent work experience\n\n\n\nNice to have\n* Prior experience in developer relations, developer advocacy, or a related role in the tech industry, within the blockchain or cryptocurrency space.\n* Demonstrated experience in community building and engagement.\n* Prior commercial experience with Solidity\n* Exposure to Rust\n* Open-source contributor on the EVM space\n* You speak another language (e.g. Spanish, Hindi, Korean, Japanese)\n\n\n\n\n\n\nArbitrum Foundation Perks\n\n\nThe Arbitrum Foundation's benefits program is designed to prioritize the health and well-being of you and your family. Our comprehensive compensation package offers a range of benefits for all full-time employees:\n\n\n- Remote first global workforce\n- Industry-leading healthcare insurance\n- Home office set-up allowance\n- Wellbeing allowance\n- Growth / continuing education allowance\n- Flexible time off\n- Company-issued laptop\n\n\nThe Arbitrum Foundation is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The Arbitrum Foundation is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.\nIf you believe you're a strong candidate but donโt meet every requirement listed in the job description, we still encourage you to reach out. Weโd love the opportunity to connect and explore how you could be a great fit for the role.\n\n\nLearn More about The Arbitrum Foundation\nWebsite|Twitter|Telegram|Discord|LinkedIn \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Finance and Engineer jobs that are similar:\n\n
$45,000 — $130,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Arbitrum Foundation\n\n\nThe Arbitrum Foundation is dedicated to scaling Ethereum through cutting-edge Layer 2 solutions. Our flagship product, Arbitrum One, an Optimistic Rollup, enables faster, more affordable transactions while maintaining Ethereumโs security and decentralization. We empower developers to build decentralized applications (dApps) that are both scalable and secure, using Arbitrum chains, which offer flexibility in performance and cost. Our mission is to enhance the Ethereum ecosystem and drive the adoption of Web3 technology by delivering high-performance, open-source blockchain solutions. Arbitrum is already the leading Ethereum scaling solution with hundreds of dApps on the platform and over $13bn TVL.\n\n\nAt the Arbitrum Foundation, we value decentralization, innovation, and community. We are committed to shaping the future of decentralized finance and blockchain technology, and weโre looking for passionate individuals to help us build the next generation of the Web.\n\n\nYour Role\n\n\nAs a Data Engineer, you'll play a foundational role in reshaping our data infrastructure while also delivering key insights to drive decision-making. Youโll be responsible for setting up data pipelines, integrating multiple sources (on-chain & off-chain), and maintaining existing dashboards while creating new ones for our leadership and internal teams.\n\n\nThis is a hybrid role, ideal for someone who enjoys both the technical challenge of data engineering and the business impact of analytics. Youโll work closely with cross-functional teams to ensure our data is accurate, accessible, and actionable.\n\n\n\nYour Responsibilities\n* Design & implement scalable data pipelines to ingest, transform, and store data from multiple sources (blockchain data, Google Analytics, CRM, internal databases).\n* Build & maintain a centralised data warehouse (BigQuery or similar) to unify structured and unstructured data.\n* Develop & optimise SQL queries for data extraction and reporting.\n* Create and maintain dashboards to visualize key metrics, helping teams make data-driven decisions.\n* Ensure data accuracy & reliability by implementing validation and quality assurance processes.\n* Automate data processes and improve efficiency through scripting (Python, SQL).\n* Integrate Web3 analytics tools (e.g. Dune Analytics, Allium, Flipside, etc.) for blockchain data insights.\n* Assess leads (e.g. grant proposals, product requirement documents, etc) from a technical and data standpoint, focusing on the technical team capabilities, architecture and source code and the timeline credibility.\n\n\n\nWhat You'll Need\n* Strong SQL skills (BigQuery, PostgreSQL, or similar).\n* Experience with ETL tools (e.g. Airbyte, Fivetran, or other or custom-built solutions).\n* Proficiency in Python for scripting and automation.\n* Ability to work with a variety of APIs to extract and integrate data (e.g. Google Analytics, CRM, blockchain indexers).\n* Understanding of blockchain data structures, and how to work with transaction data.\n* A pragmatic mindsetโyou know when to build from scratch and when to use existing solutions.\n* Experience with data visualisation tools (e.g. Looker, Google Data Studio, Metabase).\n* Ability to communicate insights to non-technical stakeholders.\n\n\n\nNice to Have\n* Knowledge of blockchain indexing (e.g. TheGraph, SubSquid, etc.) and smart contract transactions decoding.\n* Hands-on experience with Dune Analytics, Allium or Nansen.\n* Familiarity with data governance best practices.\n\n\n\n\n\n\nArbitrum Foundation Perks\n\n\nThe Arbitrum Foundation's benefits program is designed to prioritize the health and well-being of you and your family. Our comprehensive compensation package offers a range of benefits for all full-time employees:\n\n\n- Remote first global workforce\n- Industry-leading healthcare insurance\n- Home office set-up allowance\n- Wellbeing allowance\n- Growth / continuing education allowance\n- Flexible time off\n- Company-issued laptop\n\n\nThe Arbitrum Foundation is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The Arbitrum Foundation is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.\nIf you believe you're a strong candidate but donโt meet every requirement listed in the job description, we still encourage you to reach out. Weโd love the opportunity to connect and explore how you could be a great fit for the role.\n\n\nLearn More about The Arbitrum Foundation\nWebsite|Twitter|Telegram|Discord|LinkedIn \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Python, Finance and Engineer jobs that are similar:\n\n
$55,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Job Description We are the FIS Embedded Finance team, and our mission is to enable developers across all verticals to imagine, create and monetize financial products to profoundly transform the way the entire financial industry consumes services. Today, it's difficult for many businesses to build the financial products they imagine. Whether that's launching a new credit or debit card, a savings account, a lending business, or anything else โ there are barriers in the way, that require excessive time and effort. We make it trivially easy for businesses to compliantly offer financial products and innovate on their key differentiators rather than spend all their time building and maintaining financial infrastructure. We are looking for Backend Software Engineers to help us build a brand-new financial technology platform for the future. We look for people who operate like owners, love to learn, have grit, and operate with integrity and empathy. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out โ and set you apart. We welcome diverse perspectives and people who are not afraid to challenge assumptions. **NOTE: This position is based in the greater Seattle/Bellevue, WA area. We plan to bring the team together regularly for design, ideation, and connection-building. GENERAL DUTIES & RESPONSIBILITIES Deliver high quality code following the best practices of coding standards, efficiency, readability, maintainability, reliability, well tested. Partner closely with product managers, designers, and other stakeholders to fully understand the feature and product vision and provide engineering feedback. Design elegant API interfaces and domain models to provide consistency across multiple downstream vendor integrations. Build secure, robust, scalable, and performant systems for processing transactions and managing customer data. Set and maintain high standards of technical excellence across the team. Achieve operational excellence by participating in the team on-call rotation and owning production issues from root cause analysis to resolution. Collaborate with cross-functional stakeholders to prioritize projects and communicate changes to broader audiences. Estimate project timelines, ensuring that projects you own stay on track and escalating as needed. Mentor junior engineers and help hire new talent to build a stronger team. โฏ QUALIFICATIONS 10+ years of relevant technical experience in software development roles. Bachelorโs degree in computer science or directly related field. Experience leading projects from architectural design to production while setting and maintaining high standards of technical excellence across your team. Strong communication and collaboration skills and a history of working effectively with your team and cross-functional stakeholders. Experience or interest in building FinTech, payment, or banking systems. โฏ PREFERRED QUALIFICATIONS Experience working with service mesh architectures on major Cloud providers like AWS/Azure/GCP. Experience designing and implementing APIs for third-party developers. Experience integrating third-party vendor solutions into backend systems. Experience with Python (Flask & Django) and Kubernetes. Experience with financial standards like ISO 8583/20022 and ACH/NACHA. What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits, including: Opportunities to innovate in FinTech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits #Platforms FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $136,190.00 - $228,790.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Python, Recruiter, Finance, Cloud, API, Executive, Junior, Engineer and Backend jobs that are similar:\n\n
$60,000 — $102,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUS WA SEA Virtual
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Technical Support Specialist - DACH (AKA Customer Support Engineer (CSE)) is responsible for responding to customer issues across our Wdesk and Wdata platforms.
Support consists of troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.
A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A CSE provides product information and resolves most administrative and product problems which our customers face.
They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.
What You'll Do
Customer Support: Support customers by providing technical and functional expertise over the phone, chat and case management.
Manages customer inquiries within the expected time frame and acts as the escalation point within Tier1 support, only escalating above themselves when required
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Troubleshoots customer issues by utilizing knowledge of application, experience and by self-guided research of issues
Capable of resolving complex customer issues with minimal assistance from escalated assistance
Provides a high quality customer experience to produce or maintain raving fans
Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
Work with Customer Success, Professional Services, and all tiers of support to solve problems or identify opportunities - act as the POC for support
Train and mentor other engineers on the team - create accountability and professionalism within the team
Edit or write new documentation or customer facing content to represent the support experience
Lives the Workiva Values and Principals and guidelines on how to produce results and improve the business
What You'll Need
Ability to multi-task and manage changing priorities
Ability to understand intermediate to advanced math concepts
Ability to communicate via email, phone, chat and other customer channels
Moderate technical aptitude, with high competency in using Google Drive, Microsoft Office Suite, OneCloud & Workiva products
Strong communication (verbal, listening and writing) skills
Self-motivated and accountable to results - ability to train others to demonstrate these same characteristics
Enjoys and excels at problem solving and assisting others
Able to allow for contingencies, prioritize multiple and potentially overlapping customer requirements
Proven ability to meet established timelines and service level agreements
Demonstrates strong sense of customer service with ability to identify customer needs and expectations and respond in a timely and effective manner
Represents the team as an advocate in cross-functional team meetings or projects
Helps to create and maintain a positive and vibrant culture in Support
Previous experience in accounting or finance preferred
1+ years experience in a support/service role for a financial services company or technical support organization
Nice to have, not required: Basic or Intermediate experience with database support or network security support
High school diploma required; associates or bachelor's degree preferred
Varying and overtime hours required during peak seasons
Reliable internet access for any period of time working remotely, not in a Workiva office.
Minimal travel
Must speak Business Level English and German
Where Youโll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment weโve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they needโbacked by our culture of collaboration and diverse thoughtโto continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of todayโs most challenging problems.
At Workiva, youโll enjoy:
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva:https://www.linkedin.com/company/workiva/
Learn more about benefits:https://www.workiva.com/careers/benefits
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Technical Support Specialist - DACH (AKA Customer Support Engineer (CSE)) is responsible for responding to customer issues across our Wdesk and Wdata platforms.
Support consists of troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.
A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A CSE provides product information and resolves most administrative and product problems which our customers face.
They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.
What You'll Do
Customer Support: Support customers by providing technical and functional expertise over the phone, chat and case management.
Manages customer inquiries within the expected time frame and acts as the escalation point within Tier1 support, only escalating above themselves when required
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Troubleshoots customer issues by utilizing knowledge of application, experience and by self-guided research of issues
Capable of resolving complex customer issues with minimal assistance from escalated assistance
Provides a high quality customer experience to produce or maintain raving fans
Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
Work with Customer Success, Professional Services, and all tiers of support to solve problems or identify opportunities - act as the POC for support
Train and mentor other engineers on the team - create accountability and professionalism within the team
Edit or write new documentation or customer facing content to represent the support experience
Lives the Workiva Values and Principals and guidelines on how to produce results and improve the business
What You'll Need
Ability to multi-task and manage changing priorities
Ability to understand intermediate to advanced math concepts
Ability to communicate via email, phone, chat and other customer channels
Moderate technical aptitude, with high competency in using Google Drive, Microsoft Office Suite, OneCloud & Workiva products
Strong communication (verbal, listening and writing) skills
Self-motivated and accountable to results - ability to train others to demonstrate these same characteristics
Enjoys and excels at problem solving and assisting others
Able to allow for contingencies, prioritize multiple and potentially overlapping customer requirements
Proven ability to meet established timelines and service level agreements
Demonstrates strong sense of customer service with ability to identify customer needs and expectations and respond in a timely and effective manner
Represents the team as an advocate in cross-functional team meetings or projects
Helps to create and maintain a positive and vibrant culture in Support
Previous experience in accounting or finance preferred
1+ years experience in a support/service role for a financial services company or technical support organization
Nice to have, not required: Basic or Intermediate experience with database support or network security support
High school diploma required; associates or bachelor's degree preferred
Varying and overtime hours required during peak seasons
Reliable internet access for any period of time working remotely, not in a Workiva office.
Minimal travel
Must speak Business Level English and German
Where Youโll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment weโve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they needโbacked by our culture of collaboration and diverse thoughtโto continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of todayโs most challenging problems.
At Workiva, youโll enjoy:
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva:https://www.linkedin.com/company/workiva/
Learn more about benefits:https://www.workiva.com/careers/benefits
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Technical Support Specialist - DACH (AKA Customer Support Engineer (CSE)) is responsible for responding to customer issues across our Wdesk and Wdata platforms.
Support consists of troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.
A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A CSE provides product information and resolves most administrative and product problems which our customers face.
They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.
What You'll Do
Customer Support: Support customers by providing technical and functional expertise over the phone, chat and case management.
Manages customer inquiries within the expected time frame and acts as the escalation point within Tier1 support, only escalating above themselves when required
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Troubleshoots customer issues by utilizing knowledge of application, experience and by self-guided research of issues
Capable of resolving complex customer issues with minimal assistance from escalated assistance
Provides a high quality customer experience to produce or maintain raving fans
Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
Work with Customer Success, Professional Services, and all tiers of support to solve problems or identify opportunities - act as the POC for support
Train and mentor other engineers on the team - create accountability and professionalism within the team
Edit or write new documentation or customer facing content to represent the support experience
Lives the Workiva Values and Principals and guidelines on how to produce results and improve the business
What You'll Need
Ability to multi-task and manage changing priorities
Ability to understand intermediate to advanced math concepts
Ability to communicate via email, phone, chat and other customer channels
Moderate technical aptitude, with high competency in using Google Drive, Microsoft Office Suite, OneCloud & Workiva products
Strong communication (verbal, listening and writing) skills
Self-motivated and accountable to results - ability to train others to demonstrate these same characteristics
Enjoys and excels at problem solving and assisting others
Able to allow for contingencies, prioritize multiple and potentially overlapping customer requirements
Proven ability to meet established timelines and service level agreements
Demonstrates strong sense of customer service with ability to identify customer needs and expectations and respond in a timely and effective manner
Represents the team as an advocate in cross-functional team meetings or projects
Helps to create and maintain a positive and vibrant culture in Support
Previous experience in accounting or finance preferred
1+ years experience in a support/service role for a financial services company or technical support organization
Nice to have, not required: Basic or Intermediate experience with database support or network security support
High school diploma required; associates or bachelor's degree preferred
Varying and overtime hours required during peak seasons
Reliable internet access for any period of time working remotely, not in a Workiva office.
Minimal travel
Must speak Business Level English and German
Where Youโll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment weโve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they needโbacked by our culture of collaboration and diverse thoughtโto continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of todayโs most challenging problems.
At Workiva, youโll enjoy:
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva:https://www.linkedin.com/company/workiva/
Learn more about benefits:https://www.workiva.com/careers/benefits
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Associate Director Pharmacometrics & Modeler
Overview
About Certara
Certara accelerates medicines using proprietary biosimulation software, technology and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries.
At Certara, we accelerate medicines to patients by partnering with life science innovators.
In the past 6 years, over 90% of companies that received new drug approvals by the FDA used our software or services. Our integrated and proprietary end-to-end platform with biosimulation, regulatory science, and market access solutions combined with our strong team of scientists and subject matter experts enable our clients to have:
Improved patient outcomes & increased patient access to medicines
Accelerated regulatory approval
Certara is a global team that fosters and nurtures a diverse and inclusive culture. We are proud to be an Equal Opportunity Employer. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, and unique capabilities and talent represents a significant part of our culture, our reputation and our achievement.
Together with our partners, we use biosimulation and technology-enabled services to transform drug discovery and development across all therapeutic areas and innovative therapies.
Our Pharmacometricians are responsible for supporting quantitative decision-making in drug development through the development and application of population PK, PK/PD, exposure-response and other models. Qualified candidates will have the ability to work on a variety of therapeutic indications and data types and must be experts in applied Population PK, PK/PD, and/or exposure-response modelling and simulation to support drug development.
We are looking for Pharmacometricians that want to:
Deepen their strategic drug development expertise and their experience informing drug development decisions.
Hone their pharmacometric techniques with fit-for-purpose modelling approaches leveraging e.g. model-based meta-analysis, target-mediated drug disposition models, and E-R trial-simulations.
Broaden their drug development expertise by working with a myriad of companies, molecular modalities, and therapeutic areas.
Develop their consulting career path by recognizing and seeking opportunities that match their ambition and personal interests.
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
Responsibilities
Support projects for Certaraโs clients by working in teams with other Associates, senior expert modelers, and drug development consultants.
Hands on pharmacometric modeling on client projects as a billable consultant.
Conduct quality control activities on model codes and reports.
May lead/coordinate company initiatives (e.g. IT, methodology, efficiency, automation, quality).
May act as the primary point of contact for clients and collaborate with a senior consultant to grow business to match their interests.
Qualifications
PhD, MD, PharmD in Bioengineering, Pharmaceutical Sciences, Pharmacology, Statistics, Applied Mathematics, Engineering, Medicine, or related field.
1 to 5 years of industry/consulting experience (may be combined with academic research) working in R&D, pre-clinical and clinical environments.
Solid experience in pharmacometrics, clinical pharmacology, pharmacokinetics, or a related discipline in a project team setting is preferred, whether in academia or industry.
Expertise in PK/PD modelling with strong quantitative skills applied to develop models with nonlinear behavior, mechanistic or semi-mechanistic components relating to mechanism of action and tailored to meet specific drug-development questions.
Proficiency in PK/PD and statistical software (e.g., NONMEM, R).
Proficient in modeling (e.g., popPK and PK/PD analyses, model-based meta- analysis, dose-response and exposure-response analyses, dataset creation, disease modeling, trial simulation, optimal study designs, strategic decision analyses, economic modeling).
Experience in moving compounds through the clinical trials process and experience with various elements of clinical development and trial design and management and filings preferred.
Independent performance of analysis and modeling and development of reports with limited supervision.
Comfortable in a client environment able to communicate with and collaborate with peer scientists.
Developing ability to identify new business development opportunities through client interactions.
Proficient in spoken and written English. Certara is a global company, and additional languages are of benefit.
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Certara accelerates medicines using proprietary biosimulation software, technology and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries.
Certara is looking for talented and motivated Pharmacometricians/Modelers that are eager to:
Deepen their strategic drug development expertise and their experience informing drug development decisions.
Hone their pharmacometric techniques with fit-for-purpose modelling approaches leveraging e.g. model-based meta-analysis, target-mediated drug disposition models, and E-R trial-simulations.
Broaden their drug development expertise by working with a myriad of companies, molecular modalities, and therapeutic areas.
Develop their consulting career path by recognizing and seeking opportunities that match their ambition and personal interests.
In this role, most of your time will be spent performing pharmacometric analyses and providing recommendations to our clients. This position allows you to focus on your skills as a pharmacometrician and avoid distractions from other development activities. Our Pharmacometricians are responsible for supporting quantitative decision-making in drug development through the development and application of population PK, PK/PD, exposure- response and other models. Qualified candidates will have the ability to work on a variety of therapeutic indications and data types and must be experts in applied Population PK, PK/PD, and/or exposure-response modelling and simulation to support drug development.
Responsibilities
Support projects for Certaraโs clients by working in teams with other Associates, senior expert modelers, and drug development consultants.
Hands on pharmacometric modeling on client projects as a billable consultant.
Conduct quality control activities on model codes and reports.
May lead/coordinate company initiatives (e.g. IT, methodology, efficiency, automation, quality).
Lead and mentor other pharmacometricians.
May act as the primary point of contact for clients and collaborate with a senior consultant to grow business to match their interests.
Qualifications
PhD, MD, PharmD in Bioengineering, Pharmaceutical Sciences, Pharmacology, Statistics, Applied Mathematics, Engineering, Medicine, or related field.
6-10+ years of industry/consulting experience (may be combined with academic research) working in R&D, pre-clinical and clinical environments.
Solid experience in pharmacometrics, clinical pharmacology, pharmacokinetics, or a related discipline in a project team setting is preferred, whether in academia or industry.
Expertise in PK/PD modelling with strong quantitative skills applied to develop models with nonlinear behavior, mechanistic or semi-mechanistic components relating to mechanism of action and tailored to meet specific drug-development questions.
Proficiency in PK/PD and statistical software (e.g., NONMEM, R).
Proficient in modeling (e.g., popPK and PK/PD analyses, model-based meta- analysis, dose-response and exposure-response analyses, dataset creation, disease modeling, trial simulation, optimal study designs, strategic decision analyses, economic modeling).
Experience in moving compounds through the clinical trials process and experience with various elements of clinical development and trial design and management and filings preferred.
Independent performance of analysis and modeling and development of reports with limited supervision.
Comfortable in a client environment able to communicate with and collaborate with peer scientists.
Developing ability to identify new business development opportunities through client interactions.
Proficient in spoken and written English. Certara is a global company, and additional languages are of benefit.
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Certara accelerates medicines using proprietary biosimulation software, technology and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries.
We are the largest Clinical Pharmacology & Pharmacometric organization in the world, which enables us to assure that various career pathways are offered which match the ambition and personal interests of our employees! As one of Certaraโs divisions, we deliver value by integrating advanced simulation approaches into the most crucial drug development deliverables - to inform internal decision-making and strengthen global regulatory submissions. Leveraging our experience in working on thousands of drug development projects on behalf of hundreds of biopharma companies, we bring a track record of success and a broad range of expertise to each assignment.
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
Responsibilities
As PK-PD data programmer you manage and prepare data for state-of-the-art analysis, such as PopPK or drug exposure-response (PKPD), typically based on CDISC ADaM / SDTM datasets. You interact directly with the client on topics around data transfers, dataset specifications and data queries. You conduct exploratory analyses in support of these activities. Following completion of the project deliverables, you will create an electronic submission package for future submission to regulatory agencies. In addition, you will conduct quality control and quality assurance activities on datasets and reports, and may participate in company initiatives to improve efficiency of data management, analysis and reporting (IT, methodology, automation, quality).
As PK-PD data programmer you will work closely in teams with other associates, (experts) modelers and drug development consultants supporting a wide variety of client projects (therapeutic areas, data types
Qualifications
BSc, MSc or equivalent in Pharmaceutical- or Life Sciences, Statistics/Mathematics/Bio-Informatics, or related fields with 1- 5 yearsโ experience in data management and analysis, report writing, and regulatory drug submissions.
Advanced user of SAS software (SAS9-Base) with proven experience in life sciences and clinical trials. Familiar in working with CDISC data formats. Experience with the R software platform is a plus.
General knowledge of clinical drug development and demonstrated knowledge of pharmacokinetics and pharmacology.
Proficiency in conducting basic statistical analysis.
Accuracy and sense of urgency and quality, timely delivery.
Ability to work on multiple collaborative projects, team player mentality.
Excellent verbal and written communications skills in English.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies
Certara Strategic Consulting is the largest pharmacometric consultancy organization in the world and assures that various career pathways are offered to match the ambition and personal interests of our employees! We are a division of Certara and deliver value by integrating advanced simulation approaches into the most crucial drug development deliverablesโto inform internal decision-making and strengthen global regulatory submissions. Leveraging our experience working on thousands of key drug development projects on behalf of hundreds of biopharma companies, we bring a track record of success and a broad range of expertise to each assignment.
Our Pharmacometricians are responsible for providing expertise into clinical development plans, including the design, conduct, and interpretation of relevant clinical pharmacology and PK/PD studies. Qualified candidates will have the ability to work on a variety of therapeutic indications and data types with an adequate understanding of applied population PK and PK/PD modeling and simulation to support drug development programs.
Responsibilities
Deepen their strategic drug development expertise and their experience informing drug development decisions.
Perfect their pharmacometric techniques with fit-for-purpose modeling approaches such as population PK and PK/PD modeling, target-mediated drug disposition TMDD) models, dose- and exposure-response analyses.
Broaden their drug development expertise by working with a myriad of companies, molecular modalities, and therapeutic areas.
Develop their consulting career path by recognizing and seeking opportunities that match their ambition and personal interests.
Support projects for Certaraโs clients by working in teams with other Associates, senior expert modelers, and drug development consultants.
Hands on pharmacometric modeling on client projects as a billable consultant.
Continuing education on advanced modeling and simulation approaches, with an emphasis on methods appropriate for small molecules and/or complex biologics, (bispecific biologics, chimeric antigen receptor T-cell therapies, and immuno-oncology therapies).
Conduct quality control activities on model codes and reports.
Support projects for Certaraโs clients by working in teams with other Associates, senior expert modelers, and drug development consultants.
Hands on pharmacometric modeling on client projects as a billable consultant.
Continuing education on advanced modeling and simulation approaches, with an emphasis on methods appropriate for small molecules and/or complex biologics, (bispecific biologics, chimeric antigen receptor T-cell therapies, and immuno-oncology therapies).
Conduct quality control activities on model codes and reports.
Qualifications
MSc, PhD, PharmD, or equivalent in Pharmaceutical Sciences, Pharmacology, Toxicology, Statistics, Mathematics, or related fields.
A minimum of 1 to 3 years of industry/consulting experience (may be combined with academic research) working in R&D, pre-clinical and clinical environments.
Solid experience in pharmacometrics, clinical pharmacology, pharmacokinetics, or a related discipline in a project team setting is preferred, whether in academia or industry.
Expertise in PK/PD modeling with strong quantitative skills applied to develop models with nonlinear behavior, mechanistic or semi-mechanistic components relating to mechanism of action and tailored to meet specific drug-development questions.
Proficiency in software used for modeling analyses (e.g. Phoenix NLME, NONMEM, Adapt, Monolix) and performs dataset construction (e.g. R, SAS).
Independent performance of analysis and modeling and development of reports with limited supervision.
Proficient in spoken and written English. Certara is a global company, and additional languages are of benefit.
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Lโagence d Anglet de notre sociรฉtรฉ recherche des carreleurs et carreleuses et mรชme des apprentis pour dรฉvelopper ses รฉquipes Le matรฉriel et le vรฉhicule vous sera fourni, salaire motivant et intรฉressement aux bรฉnรฉfices Les seules choses que nous vous demandons cโest dโรชtre motivรฉ, respectueux des collaborateurs, de la clientรจle mais aussi un minimum de savoir faire
Nโhรฉsitez ร me contacter pour plus de renseignements
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
Weโre in the process of rapidly scaling our global but close-knit team and weโre looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incodeโs customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-yearsโ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel โ yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. Weโre a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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