We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
We’re in the process of rapidly scaling our global but close-knit team and we’re looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incode’s customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-years’ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel – yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. We’re a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
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This job post is closed and the position is probably filled. Please do not apply. Work for Vinovest and want to re-open this job? Use the edit link in the email when you posted the job!
Vinovest is seeking a passionate Lead Software Engineer to drive our efforts to democratize access to fine wine investing. You will be part of our core team and a critical member of our small, growing organization.\n\n### Who you are\nYou are curious, inventive, and work to be a little better every single day. You thrive in cross-functional roles and love working side-by-side with the best engineers and designers. You work well under pressure, and you are accountable to results. You are able to handle shifting priorities and are comfortable with ambiguity. You are a self starter with a can-do attitude and a team player. You have a strong feeling of ownership of your work.\n\n### What you will do\n* Lead the direction of the development of Vinovest’s mobile application using the best technologies available to deliver new features as needed.\n* Seek to mitigate shortcomings in the path taken to implement old and new features and help to improve\nthe direction through pull requests, proposing architectural changes, and implementing better alternatives as part of the day to day work.\n* Work with design and product to give feedback and guidance on our Figma designs to ensure all edge cases are covered and our end users will have an enjoyable experience\n* Act as a mentor to engineers on both your direct team and across the engineering organization to help raise the bar and set new standards as our team scales\n* Brainstorm features with product + design teams and guide decisions based on your knowledge of the codebase and the industry as a whole\n* Assist team in triaging bugs and solving issues in production\n* Continuously discover, evaluate, and implement new technologies to maximize efficiency\n\n### Our Commitment to Diversity\nVinovest is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws.\n\n### Requirements\n* 4+ years of software development experience shipping features to consumers using React or React Native.\n* Proficiency with Typescript\n* A deep understanding of core mobile application concepts (e.g. mobile app lifecycle, push notification handling, and deep-linking).\n* You’re familiar with current trends and best practices in mobile application architecture, including performance, security and usability.\n* Familiar with full-stack architecture of complex applications with a wide range of features\n* Outstanding follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip.\n* You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.\n\nEven if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet over 50% of the role’s requirements. \n\nPlease mention the words **HARSH DISAGREE GATE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xODA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$130,000 — $170,000/year\n
\n\n#Location\nUSA Timezones
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Vinovest and want to re-open this job? Use the edit link in the email when you posted the job!
Vinovest is seeking a passionate Software Engineer to drive our efforts to democratize access to fine wine investing. You will be part of our core team and a critical member of our small, growing organization.\n\n### Who you are\nYou are curious, inventive, and work to be a little better every single day. You thrive in cross-functional roles and love working side-by-side with the best engineers and designers. You work well under pressure, and you are accountable to results.\n\n### What you will do\n* Contribute to the development of Vinovest’s mobile application from an early stage using technologies such as React Native, React Navigation, and Jest.\n* Work with Figma designs to vet, iterate, and implement new features\n* Work with backend + data teams to ensure feature efficacy and reporting\n* Brainstorm features with product + design teams and guide decisions based on your knowledge of the codebase\n* Assist team in triaging bugs and solving issues in production\n* Continuously discover, evaluate, and implement new technologies to maximize efficiency\n* Self starter, can do attitude, team player and overall sense of ownership\n\n### Our Commitment to Diversity\nVinovest is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws.\n\n### What you should have\n* 3+ years of software development experience shipping features to consumers using React Native\n* Proficiency with Typescript\n* An understanding of core mobile application concepts (e.g. mobile app lifecycle, push notification handling, and deep-linking).\n* You’re familiar with current trends and best practices in mobile application architecture, including performance, security and usability.\n* Exposure to AWS\n* Outstanding follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip.\n* You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.\n\nEven if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet over 50% of the role’s requirements.\n \n\nPlease mention the words **ACQUIRE COST QUARTER** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xODA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$120,000 — $150,000/year\n
\n\n#Location\nUSA Timezones
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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