We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
We’re in the process of rapidly scaling our global but close-knit team and we’re looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incode’s customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-years’ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel – yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. We’re a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
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This job post is closed and the position is probably filled. Please do not apply. Work for Possible Finance and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 404 3 years ago
Are you experienced, know coding best practices, and go a bit crazy when you see short cuts being taken? Are you ready to mentor and share but do not want to move into management? Are you passionate about excellent front end software work? Do you desire to create awesome solutions that also make a social impact? If these questions resonate with you; we may have the ideal opportunity!\n\nPossible Finance is a series B Fin-Tech company with a mission to bring financial fairness to underserved communities. Now entering our 4th year we are pleased to share we have seen serious growth, helped hundreds of thousands of customers, and have a stellar rating (42,000 people give us an average of 4.8 stars at the app store). Our team has delivered and is making a difference.\n\nWe are on the cusp of some great things. As we look to the future and consider the goals we'd like to achieve we'd like to add some senior software engineering talent to our front-end team. You will be helping with the architecture, designing, implementing, and maintaining customer-facing and internal user experiences. The work is primarily for mobile devices, yet we are moving more and more into additional web services.\n\nEven with all of our success, we are still building best practices and need senior people with a "founders mentality". You understand that your mornings will be collaborating with the PMs, Designers, and executives to architect and design new solutions for our customers. And in the afternoons working with other engineers on merge requests, code reviews, and maintaining code excellence. And yes, you'll get to code!\n\nThis role will require deep software experience, most likely 10 or more years. The successful candidate will have shipped a successful product, but not only shipped, have maintained, iterated, and helped the product grow. You will have spoken with the customer, shadowed customer support, and improved on a solution you thought was already awesome.\n\nWe need a person ready to take responsibility and own their work and take pride in building an outstanding front end experience. One capable of working in an agile development environment. And able to constructively challenge the way we build products and think about solutions.\n\nThis role is not a manager role, though you will lead by example, and help mentor, because you want the best. You are interested because you want to build a great company and you know that growth, learning, and challenges will come as build on top of each success.\n\nTo qualify for the role we feel you will need to demonstrate deep computer science knowledge and best practices; and that you can develop in Java Script in a React Native framework for both the iOS native and Android environments.\n\nPossible has moved to be fully distributed. We sync on Pacific Time Zone hours and are open to people who resonate with the above and that want to create financial freedom for underserved communities. This role is open to people across North and South America. We offer a competitive salary, stock, and benefits. If this is you; join us!\n\n\n\nAbout Possible Finance\nPossible Finance is a fast-growing, series B, distributed, Fin-tech startup. We believe financial health is something all Americans deserve, not just the affluent. We’re committed to empowering you with the tools to better your economic situation. We promise to be transparent, serve with kindness, be responsible, and hold ourselves accountable for creating positive change. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Front End, Developer, Digital Nomad, React, Finance, Java, Mobile and Android jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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