\nWho We Are; What We Do; Where we’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nRole Summary:\n\n\nAs a Solutions Consultant, you will serve as the key technical advisor and product advocate during the sales process. Your role will involve working closely with the sales team to understand customer requirements and provide innovative solutions that meet their needs. You will be responsible for delivering compelling product demonstrations and presentations, effectively communicating the value proposition to potential clients. You will report to the Manager, Solution Consultants, responsible for overseeing your region. \n\n\nYour digital forensic technical expertise and knowledge of investigations will be relied upon for advancing the sales cycle and ensuring both short and long-term customer success of our clients.  This starts by building strong relationships internally with the sales team and culminates in establishing a high level of trust with customers. You will report to the Manager, Solution Consultants. \n\n\n\nRole Responsibilities:\n* Act as the primary technical liaison between the sales team and clients, providing in-depth product knowledge and guidance throughout the sales cycle.\n* Conduct comprehensive product demonstrations and presentations, showcasing the features and benefits to potential clients in a clear and concise manner.\n* Collaborate closely with the sales team to identify client requirements and propose tailored solutions that address their specific challenges.\n* Offer technical expertise and guidance during the development of proposals, ensuring that proposed solutions align with client objectives and industry best practices.\n* Facilitate smooth transitions from pre-sales to post-sales support, working closely with support teams to ensure customer satisfaction and successful onboarding.\n* Provide technical training and support to the sales team on product updates, new features, and industry trends to enhance their understanding and ability to effectively communicate the value of the product.\n* Maintain a deep understanding of the competitive landscape and market trends, offering insights and recommendations to refine the product positioning and sales strategy.\n* Other duties as assigned.\n\n\n\nQualifications:\n* College/University Degree or Diploma in Engineering, IT, Computer Science, or equivalent experience\n* 3-5 years’ experience using various computer, mobile and cloud digital forensic software solutions (i.e., AXIOM, IEF, FTK, Encase, XRY, GrayKey, VeraKey, Cellebrite, Oxygen etc.)\n* 3-5 years’ experience working with or managing deployments of forensic tools within a network environment.\n* Experience with various cloud platforms, such as Azure, AWS, GCP, or Oracle, is desirable.\n* Experience within private sector incident response, EDRM or corporate internal investigations is desirable.\n* Experience conducting DFIR investigations in a corporate environment is desirable.\n* Experience within and knowledge of cyber security and digital forensics practices and principles\n* Experience using various endpoint detection and response tools is desirable (i.e., Crowdstrike Falcon, Carbon Black, Palo Alto Cortex, Intercept X, Defender for Endpoint, etc.)\n* Extensive experience deploying cybersecurity tools within decentralized and centralized network environments\n* Experience with various SIEMs and ITMS tools. Also, knowledge of insider threats, ransomware, and business email compromises is desirable\n* Industry-related cybersecurity certifications are a plus\n* Strong presentation skills and outstanding written and verbal communication skills\n* Driven to succeed with the ability to work well independently\n* Ability to translate technical knowledge for different audiences\n* Team player attitude who can support sales staff and customer questions\n* Multilingual is an asset but not required\n* Ability to travel ~40% of the time\n* Work from home office with high-speed Internet connectivity for online demonstrations\n\n\n\nThe Most Important Thing\n* We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:\n* Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.\n* Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities\n* Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.\n* Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers.\n\n\n\n\n\nWe’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Mobile and Sales jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nWho We Are; What We Do; Where we’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nMagnet Forensics is in search of a seasoned Customer Success Manager dedicated to enhancing our corporate sector customers' overall experience during their engagement with our products and interactions with our organization. As a key player in this role, you will be responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touch-points, technical support, training, and soliciting valuable product feedback and feature requests. \n\n\nThe mission of the Customer Success Manager extends to guaranteeing that these proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.\n\n\n*The coverage for this role is focused on EMEA and APAC. \n\n\n\nRole Responsibilities:\n* Manage customer 360-degree (C360) view and ensure stakeholders have insightful data at the right time;\n* Execute successful customer onboarding and implementation, including product, network, and license set-up;\n* Be the trusted partner for the customer on product features and functionality;\n* Build lasting customer relationships for the team;\n* Collaborate with pre-sales in order to have a seamless bridge between sales and post-sales activities;\n* Collaborate closely with internal team members to support renewals and expansion opportunities;\n* Leverage business intelligence and proactive customer interaction to verify customer experience is always top-notch;\n* Be the primary customer advocate within the company and manage any challenges that may arise;\n* Support and work with internal teams to resolve any customer complaints;\n* Collect and advocate for customer training requirements;\n* Responsible for moderating Magnet’s User Communities in order to foster community interaction, improve customer experience, and increase sharing of best practices.\n\n\n\nQualifications:\n* Experience in a customer facing role providing exceptional customer experience;\n* Technical account management skills and the ability to speak to technical functionality of a product to both technical and non-technical audiences;\n* Self-driven and proactive;\n* Excellent verbal and written skills, with sufficient mobile device and computer literacy to speak to the product capabilities;\n* Highly organized and ability to multi-task;\n* Excellent team-working skills.\n\n\n\nNice to Haves: \n* Being Multi-lingual (Reading, Writing, and Speaking) - with an emphasis on German, French, or Italian;\n* Experience working in Digital Forensics or Incident Response;\n* Experience working in Salesforce CRM and Gainsight.\n\n\n\n\n\nThe Most Important Thing: \n·        We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences: \n·        Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world. \n·        Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities \n·        Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors. \n·        Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers. \n\n\nWe’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Mobile and Sales jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited Kingdom

About the Role: \n\nAs a Senior Engineer on the Developer Productivity team, you will spearhead the effort to build systems and automation that are the development, build, and delivery backbone of the Motive platform across SaaS, Mobile, and Embedded/IoT products. With a focus on secure and highly scalable distributed services, you will leverage technology such as Kubernetes, ArgoCD, ProwCI, Tekton, Bazel, and whatever the future may hold to advance an automated and easy to use and maintain ecosystem to support Golang, Ruby on Rails, and Python services (as well as Kotlin and C for our Mobile and Embedded friends!). If creating direction for and implementing top-tier development tools, automation, infrastructure, and release pipelines, while providing guidance and mentorship to fellow engineers excites you, then Motive has the perfect role for you.\nWhat You’ll Do: \n\n\n* Help define the direction and initiatives for the team and platform.\n\n* Strategize and build fully automated bootstrapping and delivery pipelines. \n\n* Progress and evangelize self-service engineering technologies and approaches.\n\n* Advance the local development experience while maintaining consistency.\n\n* Build self-healing infrastructure that enables fast, robust automated testing.\n\n* Improve the performance and reliability of existing systems.\n\n* Host Brown Bag sessions, demos, and more to drive adoption and collaboration.\n\n* Coach and mentor team engineers and collaborate on designs.\n\n\n\nWhat We’re Looking For: \n\nWe are looking for someone with advanced knowledge and experience in creating and improving systems that will help the engineering org to function more efficiently. This individual will have prior experience in some or all of the following:\n\n\n* Building CI/CD infrastructure with multiple pipeline solutions over the years ( such as Tekton, Prow, CircleCI, Jenkins, Spinnaker, Github Actions, etc.)\n\n* Improving the SDLC release process.\n\n* Streamlining microservice creation mechanisms.\n\n* Streamlining developer's local environments (Ansible, local kubernetes, etc.)\n\n* Git flow and versioning strategy expertise.\n\n* Working with mechanisms that facilitate reproducible builds across the org.\n\n* Experience improving the developer experience with multiple stakeholders in a large organization.\n\n* Experience in Golang, Ruby on Rails, Python or similar languages.\n\n* Working knowledge of AWS services and technologies.\n\n* Experience with infrastructure as code and configuration management (Terraform, Ansible, Helm, etc.)\n\n* Experience with large scale distributed release management processes. Experience with Bazel is a plus.\n\n* Experience in a containerized world with orchestration frameworks such as Kubernetes.\n\n* 5+ years engineering experience\n\n\n\n\nBonus Skills to have\n\n\n* \n\n\n* Experience with Gerrit and Android OS (AOSP) build systems\n\n* Experience with embedded systems builds and compiles\n\n\n\n\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, DevOps, Ruby, Mobile, Senior, Android and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States