\nThe role: \n\n\n* As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts. \n\n* Reporting to the Sr. Manager, Mid-Market Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.\n\n* You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. \n\n* You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.\n\n* You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.\n\n\n\n\nWhy you’ll love this role:\n\n\n* You’ll have the opportunity to directly influence how district administrators engage with Newsela.\n\n* You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. \n\n* You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.\n\n* Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.\n\n\n\n\nWhy you’re a great fit:\n\n\n* You have 3+ years experience managing a portfolio of accounts in EdTech and have demonstrated the ability to drive revenue through growth, retention, and expansion.\n\n* You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them.\n\n* You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.\n\n* You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.\n\n* You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.\n\n* Gainsight and Salesforce (SFDC) experience is a plus.\n\nExperience owning renewals as a CSM at an EdTech company is strongly preferred.\n\nThis role requires PST or Central working hours. \n\n\n\n\nCompensation: \nBase salary: $75,000 - $80,000\nOn-target commission: $20,000\nOn-target earnings: $95,000 - $100,000\n\nTotal compensation for this role also includes incentive stock options and benefits. \n\n \nAbout Newsela: \n\nNewsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.\n\nWhy you’ll love working at Newsela:\n\n\nHealth & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.\n\nWork From Home: Almost all of our roles are fully remote - tech stipend included!\n\nSupporting ALL Families: Supplemental programs and time off to take care of your family and yourself.\n\nTime Off: Flexible PTO to recharge, including Sabbatical Leave\n\nInclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.\n\nProfessional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.\n\nMake A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.\n\n\n\nDisclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to [email protected] if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and Education jobs that are similar:\n\n
$35,000 — $60,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoise, Idaho, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAs the Sales Operations Manager, you will work cross-functionally across the entire organization to define and drive strategic projects that support our revenue growth. You are someone who surrounds themselves with data and loves digging into processes and technology to understand where improvements can be made. You are a natural leader who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can!\n\n \n\nWhat You’ll Do:\n\n\n* Serve as a trusted advisor and thought partner to Sales Leadership.\n\n* Collaborate across go-to-market teams to understand the challenges we face, identify the most impactful opportunities, and create and work on projects to address those opportunities.\n\n* Own a metric to drive sales and new bookings. Work on projects around that metric and report back on how the metric is changing based on those projects.\n\n* Identify, drive, and execute process improvements to drive revenue and sales productivity.\n\n* Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact.\n\n* Design, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams.\n\n* Build and evolve reports and dashboards in Salesforce to help individual contributors manage their daily workflows and to help leaders manage their team’s performance.\n\n* Partner with the Sales Enablement team to ensure the right tools, training, and communications are in place to enable strategic initiatives.\n\n* Partner with the Business Systems team to oversee Salesforce and our surrounding tech stack, including Gong, Outreach, Spiff, and more.\n\n* Nurture strong relationships with partners in Marketing, Customer Success, Finance, and Product to align priorities, remove blockers, and keep projects moving forward.\n\n\n\n\n \n\nAbout You: \n\n\n* 3+ years of sales or revenue operations experience.\n\n* Expertise with Salesforce, including process and dashboard design.\n\n* Post-secondary education in computer science, business administration, or relevant discipline.\n\n* Excellent communication skills, including presentations, facilitation, and consultative questioning.\n\n* Meticulous organization, detail orientation, and task-driven nature.\n\n* Natural curiosity, proactive mindset, and the tenacity to challenge the status quo.\n\n* Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.\n\n* Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback.\n\n\n\n\n \n\nNice to Have:\n\n\n* Experience in high-velocity, B2B SaaS sales and/or revenue operations.\n\n* An understanding of revenue metrics across Sales, Marketing, and Customer Success.\n\n* Experience with Salesforce, Marketo, Outreach, Gong, Intercom, Highspot, and other integrations.\n\n* Salesforce certification.\n\n\n\n\n \n\nAdditional Information:\n\nThe pay range for this position is between $90,000-$130,000 USD annually. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Sales and Non Tech jobs that are similar:\n\n
$45,000 — $75,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Role\n\nAs the first Marketing Operations Manager here at Turquoise Health, you will be responsible for managing and optimizing the marketing automation platform (HubSpot) and other tools as they are added. You will own the key operational functions of marketing, including data integrity, email deliverability, lead attribution, pipeline reporting, and more. You will work closely with our Revenue Operations and BDR team to ensure that we have airtight processes as we hand off leads to Sales and work together to build our pipeline. You are an analytical problem solver with deep Hubspot experience. Are you ready to help us make healthcare transparent for everyone? Then this is the role for you!\n\n \n\nWe strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.\n\n \n\nAs Marketing Operations Manager, you'll…\n\n\nMost of the time:\n\n\n* Develop and implement automated marketing workflows and processes to improve efficiency and scalability.\n\n* Manage the marketing technology tools, including marketing automation platform, chatbot, Salesforce integration and more\n\n* Optimize email performance and deliverability through industry-accepted best practices\n\n* Utilize analytics tools to extract insights from marketing data and drive data-driven decision-making. Work with management to define KPIs, create reporting, and analyze campaign performance\n\n* Create recommendations to improve campaigns continuously to support increase in open rates, click through rates, and increase overall conversions of MQLs\n\n* Ensure data integrity and accuracy within marketing databases, leveraging data hygiene practices and compliance with data protection regulations\n\n* Develop and implement attribution models to accurately measure the impact of marketing campaigns on revenue generation\n\n* Support essential marketing operations initiatives such as managing the lead and account lifecycle, lead and account scoring, lead nurturing, segmentation, and data cleansing \n\n* Design and properly QA nurture workflows, fully documenting the web and sequence of interactions\n\n* Ensure marketing activities comply with relevant data protection and privacy regulations\n\n\n\n\n\n\n\n\n\nRequirements\n\n\n\nWhat you bring to the Marketing Operations Manager role:\n\n\n* 4+ years of marketing operations experience\n\n* Mastery in building out record flow processes in marketing automation systems\n\n* Proactive, self-starter with drive to build first-class operations and infrastructure\n\n* HubSpot certification or similar experience\n\n* Experience with complex revenue attribution tagging, scoring, and modeling for the entire account lifecycle\n\n* Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions.\n\n* Salesforce experience\n\n* Excellent attention to details\n\n\n\n\n \n\nSalary\n\n\n\nThe salary range for this full-time position is $125,000 - $135,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.\n\n \n\nBenefits\n\n\n* Competitive pay with equity options\n\n* Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options\n\n* Company-sponsored disability & life insurance\n\n* Unlimited PTO\n\n* 401(k) + 4% Matching\n\n* Fully remote work + flexible working hours\n\n* $750 work-from-home setup budget \n\n* Paid quarterly in-person co-working weeks\n\n* Quarterly $150 co-hanging stipend to meet up with coworkers\n\n* Monthly $100 health and wellness benefit\n\n* Generous paid family leave\n\n* Annual $1,200 learning & development stipend\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Marketing and Sales jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout the role\n\nWe are looking for our next Territory Manager to target our SoCal Territory in all verticals. This is an opportunity to play a key role in building a business and making a direct impact on top-line revenue growth and expansion. \n\nHow you’ll spend your time: \n\n\n* Strategically developing a territory plan for a targeted list of accounts in Salesforce leveraging best-in-class sales technology including marketing automation, buyer intent signals, pipeline analytics, and more!\n\n* Generating new business pipelines primarily by cold prospecting through partner collaborations, social communication, email, and phone calls.\n\n* Form strategic sales plan to target use cases within industry verticals.\n\n* Taking a customer through the full lifecycle of an opportunity including qualification/ discovery, demo (in partnership with a Solutions Engineer), building relationships within an organization, proposal, negotiation, close, and expansion.\n\n* Being an advocate for our customers. Actively listening to understand their goals and share these potential opportunities with our product team.\n\n* Leveraging sales enablement tools to effectively measure activities and develop best practices. Continuously refining and improving sales activities.\n\n* Consulting and advising our customers on best practices for their use cases on the LogicGate platform.\n\n* Deliver world-class customer service in every customer interaction\n\n\n\n\nWe get excited about you if you have: \n\n\n* 3+ years of SaaS quota-carrying sales experience selling and expanding deals in primarily to mid-market accounts\n\n* Demonstrated success and commitment to pipeline generation \n\n* Maintain a proven record of consistently exceeding quotas\n\n* Are passionate and desire to learn about the GRC landscape \n\n* Experience building last relationships and proven ability to influence at all levels \n\n* Minimal travel may be required for this position\n\n\n\n\nAt LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. \n\nThe anticipated base salary range is $105,000-$120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as candidate's qualifications, skills, competencies and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.\n\nLogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace.These include: competitive variable plans, equity grants, paid time-off, ongoing learning stipend, paid parental leave, 401k matching, health, vision, and dental insurance, accident and life insurance.\n\nTotal Rewards \n\nOur Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, our internal Mentorship Program, and annual Continued Education Program. \n\nOur Culture\n\nDEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. \n\nLogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.\n\nLearn more about our culture here.\n\nExcited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:\n\n\n* GRC stands for Governance, Risk, and Compliance\n\n* GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. \n\n* GRC is a huge market and growing fast. It’s a $35 billion industry today, and predicted to grow to $64 billion by 2025. A lot of opportunity!\n\n\n\n\nAt LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Education, Marketing and Sales jobs that are similar:\n\n
$45,000 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Covetrus Customer Engagement Representative This is a remote position, candidate must be located within Central Standard Time zone 9am-6pm or Mountain time zone 8am-5pm Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. The Customer Engagement Representative plays a pivotal role in ensuring exceptional service and support for our Veterinary clinic and Hospital customers using an Omni-channel approach. This individual is a partner with their Veterinary Relationship Manager (VRM) to ensure our customer is taken care of. This individual will own the order management, intake and resolution of customer issues by collaborating closely with various internal departments. They will provide valuable product and order status information. The successful candidate will demonstrate a keen eye for detail, a passion for optimizing the customer journey, and a proactive approach to issue resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Own daily management of customer orders and will upsell/cross sell when and where appropriate to ensure the customer is serviced at an elevated level. Manage backorders to drive timely and high fulfillment levels on consistent basis. Proactively engage with customers to manage order processing, address inquiries, and offer product and solution information. Strengthen customer relationships through timely and expert responses to requests, contributing to customer retention and overall growth of Covetrus business. Own customer disputes and issues, proactively manage issue to resolution within established service level agreements (SLA). Manage communication flow between customers and Covetrus, facilitating information exchange between internal and external stakeholders. Collaborate with internal departments (Sales, Service Operations, Pricing, Fulfillment, Regulatory Affairs, Legal and Tax Departments) to deliver an elevated customer experience. Work collaboratively with team members to meet deadlines and resolve challenges. Support the standardization of policies and procedures, providing suggestions for continuous improvement initiatives. Build product knowledge by attending vendor training and support team mates to strengthen customer support and drive sales. Participate in internal trainings and webinars to learn and share knowledge of company products and technical solutions to serve the veterinary industry landscape. Update customer profiles regularly using Covetrus Salesforce CRM and ERP systems. Document customer interactions using case management process in Salesforce CRM. Provide day-to-day operational support to exceed customer expectations. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities at this time QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE High school diploma or equivalent; advanced degree or coursework in Marketing, Animal Science, Business, or Administration or similar field preferred. One to two years customer service experience or related roles. Veterinary clinic experience strongly preferred. Practice Management experience highly desired. COMPETENCIES (SKILLS AND ABILITIES) Demonstrated passion for delivering excellent customer experiences. High proficiency in Microsoft Office suite products required. Order entry/maintenance experience with AS/400 (iSeries) preferred. Salesforce CRM experience desired Strong verbal and written communication skills. Strong interpersonal skills with the ability to build rapport and trust with customers and sales partners. Detail-oriented with exceptional problem-solving abilities. Ability to effectively communicate cross functionally to ensure the success of the client relationship. Capable of self-managing and spear-heading new initiatives; Ability to work independently Ability to work collaboratively in a fast-paced environment. Familiarity with the veterinary industry strongly preferred. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to set up and support a home office space and environment to support an uninterrupted customer experience. Must have access to high-speed internet 5-10% travel for trainings, sales meetings and other team building Must be present and available to work at your desk while engaged with customers Must be able to be on video for customer or internal company calls Must dress in business casual attire to when on video Salary may vary depending on factors such as confirmed job-related skills, experience, and location. However, the pay range for this position is as follows. Sales Positions are eligible for a Variable Incentive $24.54 - $40.88 We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: • 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits • Identity theft protection • Pet insurance • Certain positions may include eligibility for a short term incentive plan Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Video and Sales jobs that are similar:\n\n
$50,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTexas (US) - Remote 100%
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho We Are\n\nAt Platform Science, we’re working to connect everything that moves.\n\nFounded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.\n\nOur employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.\n\nWe value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.\n\nAbout The Role\n\nPlatform Science is looking for a Manager of Technical Support. The role is responsible for directly monitoring, reporting, and driving improvements in team-level metrics and KPI’s, keeping up with new & existing products and developing key support processes, training, and tools to ensure continuous improvement of the Platform Science support organization. The work is collaborative in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Account Management on a weekly basis. This role requires strong technical background with experience in a technical support management role, proven customer-facing skills, and strong communication skills. This role must understand the day-to-day aspects of 24/7 customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and Product teams. The days and hours of the position are Monday - Friday 12pm -8:30pm (PST)\n\nEssential Responsibilities\n\n\n* Hands-on leader to build, mentor, coach and support a team of highly motivated Technical Support agents. \n\n* Manage timecard requests and approvals\n\n* Measure & maintain a high degree of customer satisfaction both internally & externally while ensuring the team meets established SLA’s and is working efficiently\n\n* Hold biweekly sync ups with each report\n\n* Run reports and manipulate various team metrics\n\n* Manage team engagement and team morale\n\n* Present technical questions and resolutions to customers as needed\n\n* Successfully manage onboarding and continuous education for new and existing members of the team\n\n* Develop and support career paths within the Support team and throughout the organization\n\n* Manage the flow of calls and emails to ensure we are meeting our SLAs \n\n\n\n\nExperience\n\n\n* Bachelor’s degree, preferably in a technical discipline\n\n* 5+ years of industry related knowledge and experience in both hardware and software support or 2+ years at Platform Science in Tier I Technical Support\n\n* 3+ years of people management experience preferred\n\n* Ability to learn and stay current on the Platform Science product suite and transportation industry direction\n\n* Experience working in the Transportation and Logistics industry with key products such as Transportation Management Systems (TMS) (i.e. TMW, McCleod, ICC) and route management or distribution software.\n\n* Ability to clearly articulate/communicate technical issues and resolutions to multiple levels of both internal and external organizations\n\n* Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures\n\n* Strong spoken and written language skills for working with high-value customers and publishing documentation\n\n* Ability to balance strategic projects and initiatives, and tactical day to day management of a team (including actively coaching on case handling, monitoring of queues & schedules)\n\n* Ability to identify and interpret long-term system needs on an organizational basis\n\n* Ability to communicate complex ideas effectively, both verbally and in writing\n\n* Strong technical understanding with strong troubleshooting skills.\n\n* Proficiency with Salesforce or other CRM\n\n\n\n\nPlatform Science Benefits Highlights\nThe company offers various benefits to regular, full-time employees including: \n\nMedical, dental, and vision insurance\n\nShort-term and long-term disability insurances\n\nAD&D and life insurance\n\n401k plan\n\nPaid vacation, sick leave and holidays\n\nSix weeks of paid parental leave\n\n\n\nFor more information please see the Benefits Highlights brochure for regular, full-time employees.\nIn addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits\n\nThis is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $76,972 and $101,422. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant training and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.\n\nPlease note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.\n\nPlatform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). \nAt this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Customer Success\n\nThe Customer Success team focuses on supporting our current customers as their businesses grow and their needs change. We do this through proactive outreach to our customers during key moments in their lifecycle to drive more adoption and longer lifetimes with Gusto.\n\nWe are looking for a CSM to join our Customer Success team at Gusto. You will work with our existing customers to drive customer education and feature adoption, integrations with our partners, maintain customer satisfaction, and increase retention. You will rapidly test hypotheses that will help develop and create processes for our growing team. Together we help solve our customers’ pain points by educating our current customers about the full value Gusto brings to small businesses. Our customers’ success is Gusto’s success. \n\nHere’s what you’ll do day-to-day:\n\n\n* Proactive outreach to current customers through outbound calls and email communication in the moments that matter. This might be a touchpoint in a customer’s first 90 days with Gusto, or a call to educate them on features they might not know about.\n\n\n\n\n\n* Use your deep Gusto product knowledge and Sandler skills to help our current customers adopt the features they need to support their business needs\n\n* Gather and share insights from your calls: What are some themes we’re hearing from our customers? What can we learn? What can we do better?\n\n* Represent the voice of the customer! You will fuel the feedback engine to inform our sales processes, our product roadmap, and help shape Gusto to be the product of our customers’ dreams.\n\n* Use your communication and partnership skills to educate cross functional stakeholders and compel action\n\n\n\n\nHere’s what we're looking for:\n\n\n* 2-4 years experience in high-volume customer facing roles (Customer Care, Customer Success, Account Manager, Sales Development Representative), preferably in the tech industry.\n\n* Outbound calling experience highly preferred \n\n* Passionate about helping small business owners achieve more success through empathetic and consultative conversations.\n\n* Comfort with ambiguity and willingness to experiment as we continue to build this team\n\n* Exceptional communication skills with the ability to explain complex topics like payroll and R&D tax credits in an easy-to-understand way.\n\n* Analytic and strategic thinker with the ability to translate individual conversations into themes and recommendations \n\n* Energized by learning new skills to do the best work of your life\n\n* Experience with Salesforce preferred \n\n\n\n\nAt Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.\n\nOur cash compensation range for this role is $68,000 to $80,000 OTE in Denver, and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Payroll, Education, Sales and Non Tech jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWhy You'll Love This Role:\n\nThe Senior Manager of Deal Operations will help to accelerate deal cycles to close and maximize revenue by partnering with our GTM organization in proposal building, pricing, quote generation, and opportunity management in the effort to structure profitable and compliant transactions. In addition, you will add strategic value by highlighting process inefficiencies and areas in need of enablement or definition and working with multiple departments directly with the field sales team to ensure deals are being supported to the highest standard possible. \n\nYou will partner with the sales, customer success, revenue operations, andce t legal and finaneams on policy and process, balancing customer and Go1 needs. You will be a proactive partner to the Sales organization on key upcoming deals and be the voice of Sales back to the Revenue Operations team on needs and proposed updates to the policy.\n\nHere’s a Taste of What You’ll Be Doing:\n\n\n* Lead scaling the Deal Desk operation in line with the company’s growth in customers, products, and contractual complexity. Develop strategies and processes to manage an increasing volume of transactions efficiently.\n\n* Review proposals/quotes and provide Sales with deal structure and pricing guidance to optimize profitability, meet strategic corporate goals, and accelerate deal closure.\n\n* Ensure that sales proposals adhere to established corporate strategies and legal, billing, and revenue recognition policies and present a solid understanding of product offerings.\n\n* Analyze deal structure, business terms, pricing and impacts on both top and bottom lines working closely with the product marketing / pricing teams.\n\n* Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.\n\n* Provide accurate 90 day rolling forecasts for assigned renewal region through accurate maintenance of renewal opportunities.\n\n* Work closely with Sales, Customer Success, Finance, Pricing and Legal team to streamline the resolution process including notifications and approvals. \n\n* Responsible for creation of replacement contracts and detailed quotes with approvals. \n\n* Provide renewals management with regular status updates and accurate visibility to forecasted attrition, and escalate as needed for support. \n\n* Maintain renewal opportunities and associated data as needed to ensure accuracy. \n\n* Approve/Reject/Escalate proposals based on thorough analysis and business judgement. \n\n* Present large and/or strategic deals to management team for review \n\n* Create process and lead deal team committee to bring together necessary stakeholders to provide commercial / strategic guidance including product and finance. \n\n* Provide consultative guidance to sales reps, as well as other supporting business segments. \n\n* Evaluate current processes and offer recommendations for areas of improvement. \n\n* Identify potential training issues and coordinate with Sales Enablement to develop & communicate said issues to all necessary business functions.\n\n* Ad-hoc projects and analysis (e.g. field testing, in-depth pricing analysis, etc.)\n\n\n\n\nYou will have: \n\n\n* Bachelor’s degree in business/finance or related field. \n\n* 6+ years of deals desk/sales or Sales operations/Revenue Operations/Legal experience in a growth SaaS company with a global customer base. Distribution partner experience is a plus. \n\n* Proficiency in SFDC and CPQ tools. \n\n* Experience in structuring multi-element (subscriptions, services, and products) contracts. \n\n* Experience in data analysis, modeling, and/or financial analysis. \n\n* Expertise in Excel and Salesforce required. \n\n* Strong communication/interpersonal skills; able to build relationships and influence cross-functionally. \n\n* High level of accountability; proven ability to take ownership and solve problems. Dedication to excellent customer service. Self-motivated, able to work independently as well as contribute to a team. \n\n* Can operate in an ever-changing environment and work within tight deadlines.\n\n\n\n\nAt Go1, your base pay is one part of your total compensation package. This role pays between $130,000 and $150,000, and your actual base pay will depend on your skills, qualifications, and experience. This role is also eligible for the employee bonus plan and employee stock options. \n\nJoin our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time. \n\nWhile technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above. \n\n#LI-REMOTE #LI-AR1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Senior, Marketing, Legal and Sales jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThe role: \n\n\n* As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts in the Northeast.\n\n* Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.\n\n* You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. \n\n* You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.\n\n* You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.\n\n\n\n\nWhy you’ll love this role:\n\n\n* You’ll have the opportunity to directly influence how district administrators engage with Newsela.\n\n* You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. \n\n* You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.\n\n* Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.\n\n\n\n\nWhy you’re a great fit:\n\n\n* You have 3+ years experience managing a portfolio of accounts and have demonstrated the ability to drive revenue through growth, retention, and expansion.\n\n* You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them.\n\n* You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.\n\n* You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.\n\n* You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.\n\n* Gainsight and Salesforce (SFDC) experience is a plus.\n\nExperience owning renewals as a CSM at an EdTech company is strongly preferred.\n\nThis role is based in EST or CST, working remotely.\n\n\n\n\nCompensation: \nBase salary: $75,000 - $80,000\nOn-target commission: $20,000\nOn-target earnings: $95,000 - $100,000\n\nTotal compensation for this role also includes incentive stock options and benefits. \n\n \nAbout Newsela: \n\nNewsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.\n\nWhy you’ll love working at Newsela:\n\n\nHealth & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.\n\nWork From Home: Almost all of our roles are fully remote - tech stipend included!\n\nSupporting ALL Families: Supplemental programs and time off to take care of your family and yourself.\n\nTime Off: Flexible PTO to recharge, including Sabbatical Leave\n\nInclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.\n\nProfessional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.\n\nMake A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.\n\n\n\nDisclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to [email protected] if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Embedded and Education jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNewark, New Jersey, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThe Role: \n\n\n* As a member of our Enterprise Customer Success team, you’ll have the opportunity to directly influence how administrators engage with Newsela. \n\n* You’ll monitor the health of your portfolio and every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela’s solutions. \n\n* You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. \n\n* Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.\n\n* You will partner closely with members of our Sales, Marketing, and Support teams.\n\n\n\n\nWhy you’ll love this role:\n\n\n* You will manage 20 to 25 enterprise accounts – some of the largest district accounts in the country.\n\n* You’ll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion.\n\n* You’ll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.\n\n* You'll drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.\n\n* You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.\n\n* You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.\n\n\n\n\nWhy you’re a great fit: \n\n\n* You have 3+ years of enterprise level CSM experience in Educational Technology.\n\n* You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc).\n\n* You have a history of driving customer retention and forecasting accurately.\n\n* You proactively manage a portfolio of clients and build a strategic plan to maximize results.\n\n* You monitor account health to identify areas of risk and opportunity, and leverage data and insights to drive product and partnership action. \n\nYou quickly become a product expert, understanding the nuances of your company’s products and acutely aligning them to solve for customer pain points\n\nYou are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.\n\nYou have a proven history of partnering with the Sales team to achieve revenue goals, and are able to work across teams to galvanize support and ensure clients have the resources they need to get the most out of their partnership.\n\nWhile not required, a background in education and/or Gainsight and Salesforce (SFDC) experience is a plus. \n\nPreference for candidates located in CA, OR, and WA.\n\n\n\n\nCompensation:\n\n\n* Base salary: $85,000 - $88,000\n\n* On-Target Commission: $27,500\n\n* Total OTE (On-Target Earnings): $112,500 - $115,500\n\n\n\n\nTotal compensation for this role also includes incentive stock options and benefits. \n\n \nAbout Newsela: \n\nNewsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.\n\nWhy you’ll love working at Newsela:\n\n\nHealth & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.\n\nWork From Home: Almost all of our roles are fully remote - tech stipend included!\n\nSupporting ALL Families: Supplemental programs and time off to take care of your family and yourself.\n\nTime Off: Flexible PTO to recharge, including Sabbatical Leave\n\nInclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.\n\nProfessional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.\n\nMake A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.\n\n\n\nDisclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to [email protected] if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Sales and Non Tech jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPortland, Oregon, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe’re LumiQ – an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing. They’re tired of dealing with boring webinars, irrelevant content and product experiences that are out-of-date. That’s why they’ve flocked to LumiQ and our mission to make professional learning enjoyable. \n\n\nWith hundreds of companies signed up, we’re at the precipice of launching a global movement that’s going to massively change the professional education and podcasting industries. Following our recent Series A, we’ve expanded into the US market and are seeing wonderful early signs of traction. \n\n\nDespite our lightning growth, we tend not to subscribe to the mantra of “move fast and break things.” Our goal is to build a profitable company, where our employees can learn and grow, and where customers see real value and genuinely enjoy using the product. We are building a company meant to last, and if this resonates with you, we hope you will consider joining us on our journey to transform professional education!\n\n\nReporting to our Manager, Customer Success, the Customer Success Manager will be responsible for the adoption, advocacy and retention, and growth of LumiQ customers. The CSM will drive user engagement across the platform and ensure alignment to drive client happiness. \n\n\n\nWhat You’ll be Doing? \n* Lead and develop relationships with assigned customers, end users, and key business stakeholders to ensure the highest level of customer satisfaction, product adoption, and advocacy.\n* Operate with a “Customer First” mindset by proactively soliciting and monitoring client satisfaction, product usage, and adoption to mitigate customer churn.\n* Conduct customer onboarding, regular business reviews, and goal alignment with our customers to achieve stated objectives. \n* Act as the voice of the customer, collecting feedback and effectively communicating findings back to the business.\n* Provide consistent and timely communication to our LumiQ customers \n* Partner with our revenue team to deliver a seamless customer experience\n* Collaborate with the sales team to help identify and drive expansion opportunities\n* Maintenance of all customer contact information, emails, meeting notes, and communication in Totango\n* Assist with other duties and tasks as assigned \n\n\n\nWhat Will Make You Succeed?\n* 2+ years relevant work experience in a customer success, account management role \n* You are experienced, passionate, and have a “Customer First” mindset\n* Excellent presentation skills, in person and online\n* Adaptable and flexible in a startup environment\n* Experience with Salesforce or other CRM tools. \n* Ability to listen and respond to our customers with understanding and empathy\n* Strong verbal and written communication skills\n* Highly organized, detail-oriented, and able to multitask \n\n\n\n\n\nIf you think your experience is most of the way there we’d still love to meet you! \n\n\nThis is a flexible hybrid role based out of Toronto, Canada. Employees will be expected to be able to commute to the office 1-2 times per week.\n\n\nBenefits and Perks\nNomad Policy: Work from anywhere in the world for up to 4 weeks per year. \nHybrid Work Style: The best of both worlds. Enjoy remote work and a downtown Toronto office with snacks, events, and ping pong. \nTime Off to Recharge: Great vacation day offerings as well as uncapped sick and mental health days. \nHealth Benefits: Medical, dental, and health spending account. \nMonthly Social Events: Connect with your colleagues during baseball games, taco bars, escape rooms, and more. \nFlexibility: We don't mind if you need to run to a mid-day appointment or pick up your kid early from school. \nEndless Learning: Our platform isn't just for accountants. Listen to podcasts on soft skills, career development, leadership, and more. \nLumiQ Clubs: Join an existing club or start your own. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education and Sales jobs that are similar:\n\n
$57,500 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe’re a highly skilled team of product people who are building an awesome product and moving fast. We value people who take initiative, lead by example, and empower everyone at Klue to participate in delivering greatness. \n\n\nWe are looking for a Principal Product Manager to join our team and take on evolving our Seller experience. \n\n\n\nThis is you...\n* Demonstrated experience driving business outcomes\n* A love of complex customer problems, deep empathy, and discovery skills for days\n* High EQ. You’re a connector, able to motivate people around a common goal, and facilitate thoughtful and constructive conversations between disparate groups\n* Strong product thinking skills and a strategic mindset\n* Curious about people, problems, and opportunities\n* You're constantly evolving your product chops and subscribe to the newer wave of product thinking (Melissa Perri, Teresa Torres, Marty Cagan, etc.)\n* You're a driver, always focused on the end goal and leaping over it with your team\n\n\n\nThis is what you'll be doing...\n* Translating our company vision and strategy into a compelling vision and roadmap for your product area\n* Conducting both quantitative and qualitative research to inform product decisions and prioritization\n* Prioritizing product scope that balances building strong foundations for future development, solving the most meaningful customer use cases, and getting these solutions into users' hands as quickly as possible\n* Defining what success looks like for your area, how it will be measured, and how it will impact company-wide goals\n* Working closely with the Design and Engineering teams to ship high-quality solutions that drive business outcomes and customer value\n* Collaborating with other product managers, engineers, and designers to imagine the future and create innovative solutions\n* Setting and maintaining a high bar of quality for your team's deliverables\n\n\n\nWhat motivates our team right now...\n* Front row seat to a massive technological shift\n* Challenging, stimulating and meaningful work\n* Inspiration from skilled and proven leaders\n* Having their entrepreneurial fingerprints on an innovative, category-defining, company\n* Culture, team, and work environment\n* A high degree of autonomy and accountability\n* Radical transparency and high-quality communication\n* Huge opportunity for growth\n\n\n\n\n$170,000 - $195,000 a yearThe above range is reflective of the base salary band for this position. \nWe gather compensation benchmarking data across the BC & Canadian Tech Industry and use that data to build a range for our current team and future talent. Your exact salary is determined by experience level, skill, capabilities, and internal pay parity.\nIf you feel like this role is a great fit and have questions about comp, get in touch and we’re happy to discuss further. There is always an ongoing conversation around compensation.\n\n💡 FAQ\n\n\nQ: Klue who?\nA: Klue is a VC backed, capital-efficient growing SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.We’re one ofCanada’s Most Admired Corporate Cultures by Waterstone HC, aDeloitte Technology Fast 50 & Fast 500winner, and recipient of both the Startup of the Year andTech Culture of the Year awards at the Technology Impact Awards.\n\n\nQ: What level of experience are we looking for?\nA: This is a very senior IC role. We’re looking for someone with strong product chops, who's learned lessons the hard way in the trenches. Someone with proven experience taking a glimmer of an idea from ideation through impactful delivery. Who has experience making hard trade-offs, stripping opportunities down to their barest form, and working with stakeholders at all levels to garner support for their team's work. When evaluating level we look at scope, complexity, communication, decision-making, and product intuition. \n\n\nQ: What does Product Management look like at Klue?\nA: You own your area of responsibility. Your destiny is in your own hands, within the context of our vision and corporate goals, of course. PMs are responsible for identifying, de-risking, and prioritizing outcomes for the engineering team to tackle, as well as ensuring they are successfully met. You'll have access to customers, prospects, and random people on the street... and will be expected to deeply understand them.\n\n\nQ: Are you HYBRID-friendly 🤩?\nA: YES! What’s hybrid? Not 100% remote, not 100% office. Both. Work a portion of the week from home, the other from the office. If you live within a reasonable commute of a Klue hub, we expect you to be in-office at least 2 full days a week (reasonable commute = ~ 1 hour of a Klue hub). Under 2 hours = 1 day per month in the office. We have hubs in Vancouver, BC, Toronto, ON, London, UK, and Amsterdam, NL and we currently have team members across Canada and other countries.\n\n\nLastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.\n\n\nWe’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.\n\n\nAll interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:\n\n\n 🌈 Pay Up For Progress & 50 - 30 Challenge & Klue Blog\n✅✅ Win-Loss Acquisition (2023)\n🅰️ Series A (2020)\n🐅 Series B (2021)\n🏆 Culture, culture, culture! \n🎧 Winning as Women & Competitive Enablement Show\n🔍 Glassdoor\n🐝 About Us\n🐥 Twitter\n📸 Instagram\n☕️ LinkedIn\n🦄 Wellfound (AngelList) \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Video, Education and Senior jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
What We’re Looking For:\nThe Full Cycle Recruiter owns the process of prospecting, recruiting, and converting highly qualified industry practitioners to teach boot camp courses at universities across the Trilogy/2U network. The position-holder serves as a full-cycle recruiter as well as a consultant in the areas of strategic planning, advertising and talent attraction, sourcing, recruiting, hiring, and onboarding. Qualified candidates must have the ability to build deep talent pools, drive engagement of passive candidates, facilitate pipeline progression, and successfully manage the final stages of a search, including offer extension and negotiation, to land the candidate-of-choice. In addition, the position will participate in product launch initiatives or special projects that focus on delivering improvements in the department’s processes, tools, and technology to support the work.\nResponsibilities Include, But Are Not Limited To:\n\n\nParticipate in workforce planning for current and future talent needs, collaborating with Regional Recruiting Manager as well as cross-functional counterparts in Field Operations, University Relations, Product/Curriculum Management as needed.\n\nLead full-life cycle recruiting for assigned Job Requisitions and deliver fully qualified talent on-time, including developing search strategy, posting/advertising, sourcing, screening, and interviewing, facilitating the talent evaluation process, as well as managing the offer process.\n\nDevelop and implement local market talent engagement strategies to support the assigned portfolio of university partners, collaborating with Field Operations, Industry Engagement and Strategic Partnerships team and others. \n\nPublish job ads on career pages, job boards, and social networks.\n\nDevelop and implement referral generation strategies, leveraging existing Instructional team members, university resources, corporate partnerships, industry organizational relationships, etc.\n\nIdentify and engage candidate prospects from a wide variety of sourcing streams, conducting compelling outreach to active and passive candidates.\n\nMaintain solid industry awareness and market intelligence in terms of hiring trends, competitive intelligence as well as compensation challenges and trends.\n\nParticipate in improvement projects or other initiatives to support the achievement of departmental and corporate goals.\n\nContinuous improvement against core recruiting and hiring metrics such as candidate response rates, sourcing efficiency, hiring lead time, time to fill, candidate conversion rates, etc.\n\n\n\nThings That Should Be In Your Background:\n\n\nBachelor’s degree required\n\n1-2 years of work experience directly related to full-cycle recruitment.\n\nProven ability to work in a fast-paced, high-volume, deadline-driven environment.\n\nSelf-starter, fast learner, who has the ability to speak the language of the tech industry.\n\nAdaptable, flexible, and able to pivot when the business priorities shift.\n\nProficiency with productivity platforms (including Google Suites tools), Applicant Tracking Systems (ATS) and CRM platforms such as Salesforce and Greenhouse.\n\nProficiency with recruiting and sourcing platforms such as LinkedIn Recruiter, Indeed, ZipRecruiter.\n\n\n\nAbout 2U Inc. (NASDAQ: TWOU)\n2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners. \n2U Diversity and Inclusion Statement\nAt 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. \nBenefits & Culture\nWorking at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.\n2U offers a comprehensive benefits package:\n\n\nMedical, dental, and vision coverage\n\nLife insurance, disability and 401(k)\n\nUnlimited snacks and drinks\n\nGenerous paid leave policies including unlimited PTO\n\n* Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break\n\n\n\nIn Colorado, the anticipated base salary for this role is $60,000.00 with potential bonus and equity eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.\n\nTo learn more, visit 2U.com. #NoBackRow\nNote: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.\n\n2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Education, Ads and Non Tech jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Seagram’s team manages a brand portfolio across the flavored malt beverage segment. The portfolio is anchored by its growing flagship, Seagram’s Escapes, Seagram’s Escapes Spiked, and is also prepping for new brand launches in 2022 and 2023. The Seagram’s Brand is fueled by growing its existing portfolio while creating new brands to connect with new consumers and occasions.
The Seagram’s Associate Brand Manager (ABM) will support the Brand Manager with the development and execution of national & local marketing campaigns along with sales strategies and tactics designed to grow brand health and awareness, market share, volume and profitability across markets. In order to support this work, the ABM will use internal and external data to support the development of fact-based selling stories, exciting promotional campaigns and thematic programming. The ABM will work to ensure all activities align with brand standards and legal guidelines. The ABM will also manage day-to-day activities and communications with support teams such as sales, sales operations, trade marketing, social media and public relations, brewery operations and outside agencies.
STATUS: Full Time
JOB TYPE: Exempt
LOCATION: Remote
DEPARTMENT: Marketing
BRANDS: Seagram's
Essential Functions & Responsibilities
Support 360 activity planning through the development, implementation, and evaluation of programming in collaboration with other functions
Oversee the development of localized brand activations in collaboration with sales regions / districts / chain account managers
Liaison and brief Trade Marketing, PR, Social Media and Innovation teams regarding relevant brand projects
Work closely with Trade Marketing, PR, Social Media and Innovation teams on the development, implementation, and evaluation of activation plans
Support the execution of multi-media strategies and programs, while managing external agencies
Continuously innovate and optimize brand activations ensuring effectiveness and efficiency improvements
Contribute to the development of annual brand plans and lead relevant parts of it
Develop activation, creative and media briefs for external agencies
Contribute to quarterly brand business reviews
Lead the development of Brand Key Message decks for new products, programs, and activations
Represent the brand with select external and internal stakeholders
Support and contribute timely updates to the Seagram’s budget
Actively exhibit a commitment to support a diverse and inclusive work environment
Education, Skills & Experience
Bachelor’s Degree in Marketing or related field required
6+ years of experience in marketing, preferably within beer or consumer packaged goods industry
3+ years of experience in budget and project management
2+ years of people management experience
Previous brand management experience preferred
Demonstrated application of research/insights and data to make strategic recommendations
Experience with development and commercialization of CPG products
Strong presentation skills as well as advanced knowledge of MS Excel, Word, and PowerPoint
DESIRED ATTRIBUTES
Entrepreneurial spirit and energy
Natural curiosity and desire to dream big
Creative & independent thinker
Strong analytical skills
Excellent collaborator & communicator
Team player
Organized
Self-motivated
Driven for success
Love for our Triple Bottom Line philosophy
PERKS
Generous Benefits with options to fit your life
Blue4U Discounts
Retirement Options with employer contributions
10 paid holidays per year
Flexible scheduling
Technology Reimbursements
Generous Paid Time Off
Culture of pride and community involvement
And of course, beer!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are an equal opportunity employer.
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Medical, Non Tech, Shopify, Travel, Adult, Education, SEO, Senior, Consulting, Marketing, Accounting, Admin, Microsoft, Telecommuting, Finance, Excel, Legal, Salesforce, Sales, Design, Digital Nomad and Math jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia
About The Opportunity
The Principal Service Consultant guides the overall design and delivery of the Ceridian HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support). The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies. Project responsibilities include; facilitation of customer requirements gathering, design of the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.
What You’ll Get To Do
Provide Implementation Services to customers:
Support the project team in the validation of customer's business requirements and mapping to Ceridian functionality
Design and document innovative solutions to solve customers’ business needs
Guide the configuration of the Ceridian application to meet customer’s business requirements
Act as subject matter expert (SME) on strategic implementations
Lead internal project meetings and provide status on progress of activities and deliverables
Contribute to Internal Implementation Initiatives:
Design and document solutions and contribute to a solutions repository
Document best practices and share with the Practice
Lead the subject matter expert (SME) program in at least one area of expertise (Payroll, Benefits, WFM)
Regularly participate in internal process improvement initiatives
Focus on Continuing Education:
Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Participate in Continuing Education sessions, lead Implementation best practice sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
Support the sales cycle through solution review and feedback and assistance with scoping and estimation
Participate in prospect discussions regarding solution overview and implementation considerations
What’s In It For You
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills And Experience We Value
Bachelor’s degree or equivalent experience
Master’s degree or post graduate coursework an asset
10+ years of experience in human capital management applications consulting
5+ years in Consultant role with Ceridian HCM
Solid experience in business process mapping
Experience in change management an asset
Technical Skills Requirements:
Proficient in Microsoft Office products
Internal expert with software in a SaaS / Cloud computing environment including experience with HRIS
Solid understanding of relational databases and SQL and asset
Experience with one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, iChris or Preceda
Ability to effectively implement all Ceridian HCM modules
Expert knowledge of common human capital management (HCM) business practices
Deep understanding of different industries and how Ceridian implement best practices apply to the customer’s business practices
Deep Ceridian product knowledge in at least two Ceridian HCM modules (Payroll, WSS, T&A, Leave etc.), as demonstrated through multiple implementations
Functional Skills Requirements
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to engage with multiple projects & customers at the same time and manage competing priorities
Excellent organization, communication and collaboration skills
Ability to lead and facilitate customer and internal workshops and sessions
Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
Acts as role model for Consulting@Ceridian guidelines
Ability to provide implementation scoping and solution guidance in the sales cycle
Interpersonal Skills
Excellent written and verbal communication skills
Excellent presentation skills; able to adjust content and presentation style to different audiences
Ability to establish credibility and rapport with internal and external stakeholders at all levels of organisation
Ability to work within project teams and collaborate cross-departmentally
Ability to communicate effectively with functional and technical resources, Product Management and
Development
Creates formal networks involving coordination across groups
Ability to influence customers to modify current business practices, as required
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Apply Now
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Developer, Design, SaaS, Software, Web, JavaScript, CSS, HTML, Git, Microsoft, Senior, Backend, Digital Nomad, Growth, Sales, Docker, Mobile, Ecommerce, Shopify, Testing, Travel, Junior, Android, Education, Ads, Marketing, VFX, Linux, Ruby, Engineer, Salesforce, Test, Cloud, API, Consultant and Consulting jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Applied Pharmacometrics Training Fellowship
Overview
Applied Pharmacometrics Training Fellowship –Africa Region
The Applied Pharmacometrics Training Fellowship – Africa Region is a collaboration between Certara, Pharmacometrics Africa, CP+ Associates, together with several pharma industry and academic partners, to provide an intensive fellowship program for talented and motivated doctoral level scientists from Africa.
The program has 2 components:
Virtual Program – A 3-month virtual program (Q1 2023) that will provide fellows with exposure to leading edge pharmacometric model based analysis. The time commitment will be significant (e.g. a minimum of 20 hours per week over the duration of the Virtual Program.
Immersion Program – Upon completion of the Virtual Program, fellows will have the option to extend the program for another 3 months to an project-based program led by Certara and partners from pharma and academia. The program is designed to foster professional development through immersive training on all competencies required for regulatory quality pharmacometrics analyses and reports. Guided by industry mentors, the fellows will receive class-room training, are assigned individual jointly-agreed upon, precompetitive projects and participate in a leadership development program designed to enhance their decision-making and communication skills.
The Applied Pharmacometrics Training Fellowship – Africa Region aims to build scientific and leadership capability in Africa by enhancing the skills of local scientists and by facilitating knowledge transfer to their wider scientific communities. The relationships forged between the hosts of this program and the fellows' home institutions will further the endeavour to create next-generation medicines to ease suffering and improve quality of life for patient populations around the world. Successful participants in this program will be considered as candidates to join the consulting team for Certara located on-site in Africa.
Overall Program Benefits
The program provides fellows an opportunity to enrich their education by:
Participating in a tailored training program in applied pharmacometrics provided by a team of leading experts
Working on research of value to their local scientific and clinical communities
Augmenting their scientific capabilities through seminars, journal club, discussion forums, and various educational courses
Networking and collaborating within the fellowship group, with industry experts and academic partners
Supporting their educational goals and scientific career development through mentorship
Included in the internship
Scientific/clinical research infrastructure and training: All necessary equipment, training and operational needs will be provided by the program hosts and their partners to support investigation of a jointly agreed-upon, pre-competitive (non-proprietary) clinical pharmacology scientific question.
For the participants who are selected into the Immersion Program the program sponsors will provide :
Travel, accommodation & visas: (1) round-trip economy class airfare, (2) student-style accommodation for the duration of the on-site program, and (3) support for educational visa applications.
Stipend and health insurance: health insurance and a monthly stipend to cover incidentals and basic living expenses.
Timelines & Location: The 3-month Virtual Program is planned to start in mid-January 2023. The start of the 3-month Immersion Program is planned for 2Q2023.
Application Process
Please apply between September 15, 2022 and October 14, 2022 and submit the following information:
CV or résumé
Letter of recommendation/support from a faculty member
Letter of motivation including the applicant’s expectations on benefits from the program
Evidence of baseline skills: e.g. PhD research synopsis or relevant publication on model-based analyses in the pharmaceutical sciences
Apply for the Applied Pharmacometrics Training Program – Africa Region using the link below:
About The Program Sponsors
Certara, founded in 2008 out of Tripos International and Pharsight Corporation, has since achieved incredible growth through fifteen acquisitions and the adoption of model-informed drug development by industry and regulatory agencies. Today, Certara is the global leader in biosimulation. Its quantitative science approach and unique portfolio of software and services span the entire lifecycle to accelerate medicines to patients. It aims to continue expanding boundaries to make the drug development research and process more efficient and medicines safer and better for patients.
Pharmacometrics Africa is a not-for-profit company registered in South Africa as a platform for interested groups to establish and run open access quantitative clinical pharmacology educational programs in partnership with local research organisations and academic groups.
CP+ Associates was established in 2017 as a social venture that develops scientific capability in low and middle income countries (LMIC), focussing on healthcare via drug discovery, development science and clinical trials.
Responsibilities
he program has 2 components:
Virtual Program – A 3-month virtual program (Q1 2023) that will provide fellows with exposure to leading edge pharmacometric model based analysis. The time commitment will be significant (e.g. a minimum of 20 hours per week over the duration of the Virtual Program.
Immersion Program – Upon completion of the Virtual Program, fellows will have the option to extend the program for another 3 months to an project-based program led by Certara and partners from pharma and academia. The program is designed to foster professional development through immersive training on all competencies required for regulatory quality pharmacometrics analyses and reports. Guided by industry mentors, the fellows will receive class-room training, are assigned individual jointly-agreed upon, precompetitive projects and participate in a leadership development program designed to enhance their decision-making and communication skills.
The Applied Pharmacometrics Training Fellowship – Africa Region aims to build scientific and leadership capability in Africa by enhancing the skills of local scientists and by facilitating knowledge transfer to their wider scientific communities. The relationships forged between the hosts of this program and the fellows' home institutions will further the endeavour to create next-generation medicines to ease suffering and improve quality of life for patient populations around the world. Successful participants in this program will be considered as candidates to join the consulting team for Certara located on-site in Africa.
Requirements
Qualifications
Eligibility to this program is based on the following criteria:
You have a PhD or equivalent in a relevant discipline (e.g. pharmaceutical, medical or biological sciences, applied mathematics or statistics)
You have recently completed your PhD or equivalent studies (i.e. early to mid-career)
You should already have done at least 1 clinical pharmacology or pharmacometrics data analysis project using descriptive or a model-based methods
You have evidence of completing relevant courses on model-based analysis methods e.g. Pharmacometrics Africa courses or equivalent
You are a proficient English speaker and based in an African country
You have demonstrated strong team player skills
Please be informed that we accept online applications only during the above-mentioned dates. Applications before or after the indicated date as well as incomplete documentation cannot be considered for the program.
For more information about the Applied Pharmacometrics Training Fellowship – Africa Region please contact Rita Michel at [email protected]
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Finance, Sales, Design, SaaS, Digital Nomad, Junior, Salesforce, Senior, Consulting, Marketing, Excel, Analyst, iOS, Video, Ads, Android, Education and Internship jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.
Job Description
The Study Director reports to the VP of Lithium Development Projects and is responsible for planning, tracking, reporting, monitoring, and task assigning and self-performance of project activities assuring that the overall project study requirements are met in accordance with the Albemarle project study framework.
Key Job Responsibilities
Formulate a project study deliverables plan
Assign required internal and external resources to the study plan
Management of project resources through the study cycle, coordination and administration, utilizing the Albemarle standards specific to the phase of the project
Conduct regular performance reviews and assessments to track progress to plan and provide accurate progress updates to Albemarle Management, in specific earnt value of work completed and forecasted, forecasted future financial outflows for financial year planning
Compile regular (monthly, quarterly, yearly) progress reports and portfolio updates as may be required by the Albemarle project management office and finance department
Set in place the formulation of the key building blocks of a project study in accordance with the specific study phase criteria contained in the Albemarle APP to support an investment case.
The key items specifically of focus for the study manager to assemble, coordinate or create include:
The Opportunity/Problem Statement
The alternatives considered to produce an investment case
The technical solutions or technologies available in support of the proposed alternatives
Business risk assessment of the alternatives and project scope
Defining the ultimate project scope
Project Approval approach
Project execution strategy and plan
Project time and cost estimates
Project risk assessments for each phase, and outcomes ranging, and
Financial modeling and investment case compilation
Coordinate the study outputs and document in the format of a study report and recommendations,
Manage the process of internal and external reviews of the project study report, project peer reviews and risk reviews
Provide project leadership to deliver sustainable outcomes whilst achieving project delivery on “time” on “budget” on “scope”
Ensure conformance with the Albemarle Code of Conduct and relevant statutory obligations;
Candidate will be a high energy, collaborative individual who aspires to find creative ways to solve problems, answer questions, and improve processes.
Preferred
Main Requirements:
Bachelor’s Degree in Engineering
Post Grad Project Management Studies
Minimum of 15 years of experience in the chemical/petro-chemical/mining industry
Must be able to travel as needed to support project activities
Computer skills - Excel, Word, PowerPoint, MS Project
Ability to work with wide organization levels of engineering, construction and plant personnel
Excellent verbal and written communication skills
Knowledge of contracting and contracting strategies
Knowledge of approval for work permits and process
Ability to develop and drive multi criteria assessments and framework to select the preferred option
Familiar with engineering and construction documents
Ability to supervise multi-disciplined teams
Ability to drive collaboration in cross functional teams
Knowledge of project controls and cost forecasting
Ability to prepare and analyze critical path schedules
Understanding of engineering and construction productivity measurement
Basic estimating skills and knowledge of engineering and construction cost structure
Ability to drive project definition and secure team alignment, and
Knowledge of construction safety requirements and measurement
Nice To Have
Familiar with equipment (kilns, scrubbers, centrifuges, filter presses, pumps, pressure vessels, tanks, heat exchangers, mixers, conveyors, dryers) used in the chemical processing industry
Familiar with applicable codes, requirements, standards, etc., for European regulations
Basic knowledge of materials management, procurement, receiving, warehousing, etc.
Basic knowledge of engineering document control, and
Experience with SAP Project Module and other basic SAP transactions.
Choose to unlock your full POTENTIAL. Apply today.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Technical Support Specialist - DACH (AKA Customer Support Engineer (CSE)) is responsible for responding to customer issues across our Wdesk and Wdata platforms.
Support consists of troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.
A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A CSE provides product information and resolves most administrative and product problems which our customers face.
They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.
What You'll Do
Customer Support: Support customers by providing technical and functional expertise over the phone, chat and case management.
Manages customer inquiries within the expected time frame and acts as the escalation point within Tier1 support, only escalating above themselves when required
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Troubleshoots customer issues by utilizing knowledge of application, experience and by self-guided research of issues
Capable of resolving complex customer issues with minimal assistance from escalated assistance
Provides a high quality customer experience to produce or maintain raving fans
Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
Work with Customer Success, Professional Services, and all tiers of support to solve problems or identify opportunities - act as the POC for support
Train and mentor other engineers on the team - create accountability and professionalism within the team
Edit or write new documentation or customer facing content to represent the support experience
Lives the Workiva Values and Principals and guidelines on how to produce results and improve the business
What You'll Need
Ability to multi-task and manage changing priorities
Ability to understand intermediate to advanced math concepts
Ability to communicate via email, phone, chat and other customer channels
Moderate technical aptitude, with high competency in using Google Drive, Microsoft Office Suite, OneCloud & Workiva products
Strong communication (verbal, listening and writing) skills
Self-motivated and accountable to results - ability to train others to demonstrate these same characteristics
Enjoys and excels at problem solving and assisting others
Able to allow for contingencies, prioritize multiple and potentially overlapping customer requirements
Proven ability to meet established timelines and service level agreements
Demonstrates strong sense of customer service with ability to identify customer needs and expectations and respond in a timely and effective manner
Represents the team as an advocate in cross-functional team meetings or projects
Helps to create and maintain a positive and vibrant culture in Support
Previous experience in accounting or finance preferred
1+ years experience in a support/service role for a financial services company or technical support organization
Nice to have, not required: Basic or Intermediate experience with database support or network security support
High school diploma required; associates or bachelor's degree preferred
Varying and overtime hours required during peak seasons
Reliable internet access for any period of time working remotely, not in a Workiva office.
Minimal travel
Must speak Business Level English and German
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva:https://www.linkedin.com/company/workiva/
Learn more about benefits:https://www.workiva.com/careers/benefits
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Our name comes from a combination of two words: Talent and Simplicity. Originally starting our operations in Melbourne in 2018, Talentplicity Consulting now has offices in Melbourne and Sydney, catering to its clients across Australia, in every state and territory.
Talentplicity Consulting (TPC) is a very fast-growing startup IT Consulting firm. TPC is a strategic staffing and consulting augmentation partner to several large to medium-sized companies in Australia. While our head offices are based in Sydney, we also have our second offices in Melbourne.
You need to have;
7+ years of experience working as a Business Analyst.
Due to government regulations, you must be an Australian Citizen to be considered for this opportunity.
Ideally, having a current Baseline or NV1 clearance is highly regarded
Previous work experience in telecommunications or with larger corporations is greatly regarded.
Previous experience with cyber security or network security-related projects is required.
End-to-end process improvement experience for existing processes
Experience with setting up new strategies according to the changing scopes and business needs
Impeccable written and verbal communication skills are critical
Extensive experience with process mapping and modeling.
Excellent Stakeholder Management skills with the ability to work with senior business representatives.
How to apply:
If you think you have what it takes to secure this opportunity, please apply NOW! For further information about this opportunity, please email [email protected] or call us at 0 0447-719-846.
For more jobs like this, please visit our website at www.talentplicity.com.au or on LinkedIn by visiting https://linkedin.com/company/talentplicity
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Technical Support Specialist - DACH (AKA Customer Support Engineer (CSE)) is responsible for responding to customer issues across our Wdesk and Wdata platforms.
Support consists of troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.
A key component of this position will consist of providing technical and functional support to customers over the phone, chat or case management. A CSE provides product information and resolves most administrative and product problems which our customers face.
They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.
What You'll Do
Customer Support: Support customers by providing technical and functional expertise over the phone, chat and case management.
Manages customer inquiries within the expected time frame and acts as the escalation point within Tier1 support, only escalating above themselves when required
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Troubleshoots customer issues by utilizing knowledge of application, experience and by self-guided research of issues
Capable of resolving complex customer issues with minimal assistance from escalated assistance
Provides a high quality customer experience to produce or maintain raving fans
Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer
Work with Customer Success, Professional Services, and all tiers of support to solve problems or identify opportunities - act as the POC for support
Train and mentor other engineers on the team - create accountability and professionalism within the team
Edit or write new documentation or customer facing content to represent the support experience
Lives the Workiva Values and Principals and guidelines on how to produce results and improve the business
What You'll Need
Ability to multi-task and manage changing priorities
Ability to understand intermediate to advanced math concepts
Ability to communicate via email, phone, chat and other customer channels
Moderate technical aptitude, with high competency in using Google Drive, Microsoft Office Suite, OneCloud & Workiva products
Strong communication (verbal, listening and writing) skills
Self-motivated and accountable to results - ability to train others to demonstrate these same characteristics
Enjoys and excels at problem solving and assisting others
Able to allow for contingencies, prioritize multiple and potentially overlapping customer requirements
Proven ability to meet established timelines and service level agreements
Demonstrates strong sense of customer service with ability to identify customer needs and expectations and respond in a timely and effective manner
Represents the team as an advocate in cross-functional team meetings or projects
Helps to create and maintain a positive and vibrant culture in Support
Previous experience in accounting or finance preferred
1+ years experience in a support/service role for a financial services company or technical support organization
Nice to have, not required: Basic or Intermediate experience with database support or network security support
High school diploma required; associates or bachelor's degree preferred
Varying and overtime hours required during peak seasons
Reliable internet access for any period of time working remotely, not in a Workiva office.
Minimal travel
Must speak Business Level English and German
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva:https://www.linkedin.com/company/workiva/
Learn more about benefits:https://www.workiva.com/careers/benefits
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Frontpage
🏝 Remote jobs
🌗 Dark mode
👩💻 Hire remote workers
🚨 Post a remote job
🍱 Compact mode
✍️ Remote work blog new
Health insurance for teams
Hacker News mode
Safe for work mode
