Covetrus Customer Engagement Representative This is a remote position, candidate must be located within Central Standard Time zone 9am-6pm or Mountain time zone 8am-5pm Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. The Customer Engagement Representative plays a pivotal role in ensuring exceptional service and support for our Veterinary clinic and Hospital customers using an Omni-channel approach. This individual is a partner with their Veterinary Relationship Manager (VRM) to ensure our customer is taken care of. This individual will own the order management, intake and resolution of customer issues by collaborating closely with various internal departments. They will provide valuable product and order status information. The successful candidate will demonstrate a keen eye for detail, a passion for optimizing the customer journey, and a proactive approach to issue resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Own daily management of customer orders and will upsell/cross sell when and where appropriate to ensure the customer is serviced at an elevated level. Manage backorders to drive timely and high fulfillment levels on consistent basis. Proactively engage with customers to manage order processing, address inquiries, and offer product and solution information. Strengthen customer relationships through timely and expert responses to requests, contributing to customer retention and overall growth of Covetrus business. Own customer disputes and issues, proactively manage issue to resolution within established service level agreements (SLA). Manage communication flow between customers and Covetrus, facilitating information exchange between internal and external stakeholders. Collaborate with internal departments (Sales, Service Operations, Pricing, Fulfillment, Regulatory Affairs, Legal and Tax Departments) to deliver an elevated customer experience. Work collaboratively with team members to meet deadlines and resolve challenges. Support the standardization of policies and procedures, providing suggestions for continuous improvement initiatives. Build product knowledge by attending vendor training and support team mates to strengthen customer support and drive sales. Participate in internal trainings and webinars to learn and share knowledge of company products and technical solutions to serve the veterinary industry landscape. Update customer profiles regularly using Covetrus Salesforce CRM and ERP systems. Document customer interactions using case management process in Salesforce CRM. Provide day-to-day operational support to exceed customer expectations. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities at this time QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE High school diploma or equivalent; advanced degree or coursework in Marketing, Animal Science, Business, or Administration or similar field preferred. One to two years customer service experience or related roles. Veterinary clinic experience strongly preferred. Practice Management experience highly desired. COMPETENCIES (SKILLS AND ABILITIES) Demonstrated passion for delivering excellent customer experiences. High proficiency in Microsoft Office suite products required. Order entry/maintenance experience with AS/400 (iSeries) preferred. Salesforce CRM experience desired Strong verbal and written communication skills. Strong interpersonal skills with the ability to build rapport and trust with customers and sales partners. Detail-oriented with exceptional problem-solving abilities. Ability to effectively communicate cross functionally to ensure the success of the client relationship. Capable of self-managing and spear-heading new initiatives; Ability to work independently Ability to work collaboratively in a fast-paced environment. Familiarity with the veterinary industry strongly preferred. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to set up and support a home office space and environment to support an uninterrupted customer experience. Must have access to high-speed internet 5-10% travel for trainings, sales meetings and other team building Must be present and available to work at your desk while engaged with customers Must be able to be on video for customer or internal company calls Must dress in business casual attire to when on video Salary may vary depending on factors such as confirmed job-related skills, experience, and location. However, the pay range for this position is as follows. Sales Positions are eligible for a Variable Incentive $24.54 - $40.88 We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: • 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits • Identity theft protection • Pet insurance • Certain positions may include eligibility for a short term incentive plan Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Video and Sales jobs that are similar:\n\n $50,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTexas (US) - Remote 100%

\nIntroduction to Demandbase: \n\nDemandbase is the Smarter GTM™ company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence — what we call Account Intelligence — so they can identify, engage, and focus their time and money on the accounts most likely to buy. \n\nAs a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”!\n\nWe're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!\n\nAbout the Role: \n\nAs the Commercial Contracts and Operations Manager, you will be a key member of Demandbase’s legal team focusing on a wide range of commercial contracts as well as assisting with the legal operations function. This person will have an important role in improving the overall operational efficiency of the legal team, and will have the freedom to identify key areas of improvement for the Legal team and tackle them.\n\nPrimarily, you will work closely with the commercial legal team to draft, analyze, negotiate, and complete complex commercial transactions with the company’s enterprise customers, vendors, and strategic partners, including MSAs, DPAs, order forms, procurement and partnership agreements. You will also have the freedom to propose and develop scalable solutions to improve contracting efficiency through existing tooling (we use Ironclad as our CLM) but also through native solutions like improved playbooks and guidelines. You will thrive in this role if you have strong project management skills, have experience working cross functionally with product, sales, finance and other counterparts and are a highly organized and self-motivated individual.\n\nThis is an opportunity to make a high-impact contribution to a fast paced organization in the B2B GTM space.This position reports to the VP of Commercial Legal.\n\nThe base compensation range for this position is: $100,000 - $140,000\n\nWhat you’ll be doing:\n\n\n* Negotiate and draft a wide variety of commercial agreements, with the ability to capture complex legal and business concepts in a clear, concise, and easy-to-understand manner\n\n* Act as one of the key touch points for commercial agreements, order forms, amendments etc for a small but mighty legal team\n\n* Collaborate closely with partners in Sales and Finance to support go-to-market efforts and foster strong relationships\n\n* Coordinate with cross-functional teams during contract review, acting as a key contact for the legal department by providing guidance on commonly requested edits, non-standard terms, policies, questions, etc\n\n* Work with SaleOps to improve usage of Demandbase’s contract lifecycle management tool, Ironclad CLM\n\n* Play a pivotal role in increasing our efficiency through technology and process-building.\n\n* Support the evaluation, implementation, and ongoing use of new tools and products.\n\n\n\n\nWhat we’re looking for:\n\n\n* 4-5 years of experience as a Contracts Manager or similar role\n\n* Experience supporting GTM/Sales organizations in complex requests for legal support \n\n* Experience using commercial contracting tools (Salesforce, Ironclad, Google Suite, Microsoft office Suite, Adobe)\n\n* A passion for legal technology and experience building and implementing processes\n\n* Excellent project management and operational skills - you make things happen!\n\n* An ethical team player who’s hard-working and proactive\n\n* Excellent attention to detail, organization, and time management\n\n* Exceptional communication and interpersonal skills\n\n* Should be comfortable managing concurrent projects and working with tight deadlines in a fast-paced environment\n\n* Self motivation and the ability and desire to work independently.\n\n\n\n\nOther experience helpful in this role:\n\n\n* Experience working with Ironclad CLM\n\n* Experience working in a high growth technology company\n\n* Working with project management or other task management software to help analyze data to make data driven decisions\n\n\n\n\nBenefits:\n\nOur benefits include options for up to 100% paid Medical and Vision premiums for employees, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.\n\nOur Commitment to Diversity, Equity, and Inclusion at Demandbase\n\nAt Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.\n\nWe recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!\n\nWe acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Finance, Microsoft, Marketing, Legal and Sales jobs that are similar:\n\n $57,500 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n