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๐ŸŒŽ Distributed team
โฐ Async
๐Ÿค“ Vision insurance
๐Ÿฆท Dental insurance
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๐Ÿ“† 4 day workweek
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๐Ÿ’ฐ Profit sharing
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Rithum


๐Ÿ’ฐ $65k - $105k*

Manager

 

SaaS

 

Consulting

Technical

Support

Software

Strategy

Management

Senior

Operations

Excel

Analytics

E-Commerce

Rithum is hiring a

Remote Senior Customer Success Manager Ecommerce

\nRithumโ„ข is the worldโ€™s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customersโ€™ key e-commerce and strategic goals, connecting these goals to Rithumโ€™s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departmentsโ€”Sales, Renewals, Managed Services, Finance, Product, and Supportโ€”to ensure customer success.\n\n\n\n\n \n\nQualifications  \n\nMinimum Qualifications  \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal.\n\n\n\n\n \n\nTravel Required\n\nUp to 10%\n\n \n\nOther Duties\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\n  \n\nWhat itโ€™s like to work at Rithum  \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits  \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $65,000 — $105,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
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Rithum


๐Ÿ’ฐ $63k - $105k*

Manager

 

SaaS

 

Consulting

Technical

Support

Software

Strategy

Management

Senior

Operations

Excel

Analytics

E-Commerce

Rithum is hiring a

Remote Senior Customer Success Manager Ecommerce

\nRithumโ„ข is the worldโ€™s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customersโ€™ key e-commerce and strategic goals, connecting these goals to Rithumโ€™s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departmentsโ€”Sales, Renewals, Managed Services, Finance, Product, and Supportโ€”to ensure customer success.\n\n\n\n\n \n\nQualifications  \n\nMinimum Qualifications  \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal\n\n\n\n\n  \n\nWhat itโ€™s like to work at Rithum  \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits  \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $62,500 — $105,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Forter


๐Ÿ’ฐ $58k - $113k*

Technical

 

Travel

Financial

Finance

Fintech

Cloud

Marketing

Sales

Forter

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๐Ÿ‘€ 959 views

โœ… 60 applied (6%)

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Forter is hiring a

Remote Strategic Account Executive

\nAbout the role:\n\nWe are looking for an extraordinarily talented individual to join our world-class sales team. The Strategic Account Executive will be a foundational member of the team, responsible for driving new customer acquisition and establishing and nurturing a strong pipeline of the largest accounts in the market. As a Strategic Account Executive you must be highly driven, while also showing integrity and high emotional intelligence. We are looking for a self-starter with exceptional executive presence. You have to be able to manage a broad territory and be able to skillfully run the entire sales process, backed by a team of fraud experts.\n\nWhat youโ€™ll be doing:\n\n\nWork closely with a large list of named Fortune 100 prospect accounts, utilizing a consultative approach to identify pain points and challenges that Forter's fraud prevention platform can help solve\n\nManage a sales pipeline and process from initial outreach to presentation, negotiation, and close\n\nIdentify and build relationships with economic champions / buyers within major accounts and position Forter's value proposition to the appropriate lines of business and technical teams\n\nCollaborate with Sales Development and Marketing teams to drive leads and account activity, as well as with our Pre-sales Solutions Consultants to create customized sales presentations and tailored ROI models\n\nProvide field analysis and feedback internally to help shape sales collateral and longer term expansion planning\n\nBuild a strong understanding of the online payments industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors)\n\nRepresent Forter at industry events and sales meetings with key eCommerce players in North America\n\n\n\n\nWhat you'll need:\n\n\n* High integrity and passion for winning\n\n* Minimum of 8 years as a top quota carrying direct sales executive, with a track record of outperforming targets and annual quotas\n\n* Proven success in selling innovative solutions/services to merchants / large enterprises is a must; with a focus on FinTech and eCommerce solutions (analytics, platforms, financial and/or technology solutions) highly preferred\n\n* A strong network with a proven track record of enterprise sales within top 500 eCommerce companies is a big plus\n\n* Demonstrated success in target account selling in a multi-regional capacity across North America\n\n* The ability to build strong relationships, as demonstrated through prior experience prospecting and leveraging industry contacts to develop and close new businesses\n\n* A strong understanding of the online payment industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors) is also a big plus\n\n* Experience in a fast-paced startup, with the ability to work in a rapidly expanding and changing environment\n\n* Exceptional professional presence, with outstanding presentation and communication skills\n\n* Ability to travel as required\n\n\n\n\nSalary Range: $133,000 - $170,000 annually + bonus + equity + benefits\nThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.\n\nAbout us:\n\nDigital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerfulโ€”it can accelerate revenue growth and strengthen a companyโ€™s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor whereโ€” but who is behind the interaction.\n\nThe Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersโ€”ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Weโ€™re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. \n\nTrust is backed by data โ€“  Forter is a recipient of over 10 workplace and innovation awards, including: \n\n\n* Great Place to Work Certification (2021, 2022, 2023)\n\n* Fortuneโ€™s Best Workplaces in NYC (2022)\n\n* #3 on Fast Companyโ€™s list of โ€œMost Innovative Finance Companiesโ€ (2022)\n\n* Forbes Cloud 100 (2021, 2022)\n\n* SAP Pinnacle Awards โ€œNew Partner Application Awardโ€ (2023) \n\n* Fintech Breakthrough Awards โ€“ Best Fraud Prevention Platform (2023)\n\n\n\n\nLife as a Forterian:\n\nWe are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.\n\nAt Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.\n\n\nForter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.\nIf you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.\n\nBenefits:\n\n\n* Competitive salary \n\n* Matching 401K Plan \n\n* Comprehensive and generous health insurance, including vision and dental coverage\n\n* Restricted Stock Units (RSUs)\n\n* Generous PTO policy \n\n* Half day Fridays\n\n\n\n\n*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Finance, Cloud, Marketing, Sales and Ecommerce jobs that are similar:\n\n $57,500 — $112,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Forter


๐Ÿ’ฐ $55k - $93k*

Director

 

HR

Recruiter

Support

Finance

Cloud

Leader

Strategy

Management

Senior

Analytics

Forter

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๐Ÿ‘€ 899 views

โœ… 49 applied (5%)

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Forter is hiring a

Remote Senior Director Total Rewards

\nAbout the role:\n\nAs Forterโ€™s Total Rewards Leader, you will play a critical role in designing, implementing, and managing the organization's total rewards strategy to attract, retain, and motivate talent. This leadership position requires a comprehensive understanding of compensation, benefits, and other elements of total rewards, as well as the ability to align these programs with the overall business strategy. The Total Rewards Leader will collaborate with key stakeholders, including HR, executive leadership, and external consultants, to ensure the organization's total rewards programs are competitive, effective, and aligned with industry best practices.\n\nWhat youโ€™ll be doing:\n\n\n* Develop and articulate a comprehensive total rewards strategy that aligns with the organization's business objectives and talent management goals.\n\n* Lead the design, implementation, and administration of the organization's compensation programs.\n\n* Conduct regular compensation benchmarking to ensure that salary structures, bonuses, and other incentives are competitive in the market.\n\n* Collaborate with HR and executive leadership to ensure pay equity and fairness across the organization.\n\n* Working with brokers, oversee the design, communication, and administration of employee benefit programs, including health, wellness, retirement, and other perks.\n\n* Monitor industry trends and regulatory changes to ensure the organization's benefits packages are up-to-date and compliant.\n\n* Develop and manage employee recognition and rewards programs to foster a positive and motivating work environment.\n\n* Implement performance-based incentive programs that align with organizational goals.\n\n* Utilize data analytics to assess the effectiveness of total rewards programs and make data-driven recommendations for improvements.\n\n* Develop and deliver communication strategies to effectively educate employees about total rewards programs.\n\n* Provide guidance and support to HR and management in communicating total rewards information to employees.\n\n* Manage relationships with external vendors and consultants, including benefits providers and compensation survey firms.\n\n* Working with External Vendor, prepare and own all executive compensation materials.\n\n\n\n\nWhat youโ€™ll need:\n\n\n* Bachelor's degree in Human Resources, Business Administration, or a related field (Masterโ€™s degree or relevant certifications are a plus).\n\n* 12-15 years minimum experience  in total rewards, compensation, and benefits management.\n\n* Strong understanding of market trends, industry benchmarks, and regulatory requirements.\n\n* Excellent analytical, problem-solving, communication and presentation skills.\n\n* At least 5 years in  leadership role with the ability to collaborate with cross-functional teams.\n\n* High level of integrity and discretion when dealing with sensitive employee information.\n\n* Familiarity with HRIS (Human Resources Information Systems) and data analytics tools.\n\n* Experience presenting to BOD on Compensation Related Matters\n\n\n\n\nAbout us:\n\nDigital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerfulโ€”it can accelerate revenue growth and strengthen a companyโ€™s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor whereโ€” but who is behind the interaction.\n\nThe Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersโ€”ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Weโ€™re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. \n\nTrust is backed by data โ€“  Forter is a recipient of over 10 workplace and innovation awards, including: \n\n\n* Great Place to Work Certification (2021, 2022, 2023)\n\n* Fortuneโ€™s Best Workplaces in NYC (2022)\n\n* #3 on Fast Companyโ€™s list of โ€œMost Innovative Finance Companiesโ€ (2022)\n\n* Forbes Cloud 100 (2021, 2022)\n\n* SAP Pinnacle Awards โ€œNew Partner Application Awardโ€ (2023) \n\n* Fintech Breakthrough Awards โ€“ Best Fraud Prevention Platform (2023)\n\n\n\n\nLife as a Forterian:\n\nWe are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.\n\nAt Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.\n\n\nForter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.\nIf you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.\n\nBenefits:\n\n\n* Competitive salary \n\n* Stock options\n\n* Matching 401K Plan \n\n* Comprehensive and generous health insurance, including vision and dental coverage \n\n* Home office allowance \n\n* Generous PTO policy \n\n* Half day Fridays\n\n\n\nHybrid work:\n\n\nAt Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.\n\nOur hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.\n\n\n*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.\n\nSalary Range: $199,000 - $250,000 annually + bonus + equity + benefits\nThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Cloud, Senior and Ecommerce jobs that are similar:\n\n $55,000 — $92,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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