\nRithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customers’ key e-commerce and strategic goals, connecting these goals to Rithum’s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departments—Sales, Renewals, Managed Services, Finance, Product, and Support—to ensure customer success.\n\n\n\n\n \n\nQualifications  \n\nMinimum Qualifications  \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal.\n\n\n\n\n \n\nTravel Required\n\nUp to 10%\n\n \n\nOther Duties\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\n  \n\nWhat it’s like to work at Rithum  \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits  \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $65,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

\nRithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customers’ key e-commerce and strategic goals, connecting these goals to Rithum’s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departments—Sales, Renewals, Managed Services, Finance, Product, and Support—to ensure customer success.\n\n\n\n\n \n\nQualifications  \n\nMinimum Qualifications  \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal\n\n\n\n\n  \n\nWhat it’s like to work at Rithum  \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits  \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $62,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States

\nAbout Saltbox\n\nAt Saltbox, we believe that operational excellence turns great ideas into great companies. For far too long, modern merchants working with physical goods have been pushed to the fringes of the entrepreneurial ecosystem. We're here to change that. Backed by some of the leading venture capital firms we are opening locations across the U.S. Founded by experienced executives with expertise in real estate, logistics, customer success and technology, we're on a mission to vitalize the American entrepreneurial spirit.\n\nWhat We’re Looking For\n\nReady to kick the dull out of content and work with an exciting brand with endless content opportunities? Join us as our Content Marketing Manager, where we're on the lookout for a writer with a creative soul and a strategic mind. If you're passionate about making content stand out, and transforming our brand into a storytelling machine, this role is for you.\n\nHow do you know if you’re the right candidate? To start, you love to write. Storytelling and a passion to reach readers and engage them in as many different forms as possible is the reason you love to come to work. You have the ability to thrive in a fast-paced startup environment and want to elevate strategy and speed of execution. \n\nYou combine both a strong ownership mentality with the ability to be a great teammate and internal collaborator. You also have a passion for ecommerce operations, and are looking for an opportunity to truly be a part of solving problems for entrepreneurs and small businesses. \n\n \n\nPlease note – for maximum success, it is required that you live in a current Saltbox city: Atlanta, Washington DC, Dallas, Denver, Miami, Minneapolis, Los Angeles, Phoenix, or Seattle\n\n \n\nWhat You’ll Be Doing:\n\n \n\n\n* Create content that is smart as it is engaging, speaking to the right personas, aligning with our brand voice and business goals across channels like web, social, email, video scripts and sales.\n\n* Be the teammate who overflows with great new content ideas and brings them to life  to keep our approach fresh and innovative.\n\n* Collaborate with internal teams to understand all aspects of our business and transform mundane content into compelling copy that aligns to our brand pillars and company mission.\n\n* Keep our content coordinated with a simple and clear content calendar that gives us visibility across blogs, social, emails, smoke signals, and any other way we try to catch our members’ attention and connect with them.\n\n* Utilize artificial intelligence tools strategically to enhance project outcomes, advocating for the selection of appropriate tools based on project requirements and timelines.\n\n* Work to develop the Saltbox Social Media accounts into “must share” and “must follow” feeds. \n\n* Build the Saltbox social voice into one that “reads the room” and fits in across all social media channels. Don’t just post for the sake of it. Understand and optimize our content based on the analytics available to you.\n\n* Stay on top of industry trends, news, and cultural moments that Saltbox can participate in or comment on. \n\n* Support our PR efforts utilizing content to maximize the effectiveness of earned media. In other words, help make people say, “gosh, I see Saltbox everywhere these days!”\n\n\n\n\nRequirements\n\n\n* 3+ years of relevant experience\n\n* Solid collaboration and communication skills\n\n* The ability to be both creative and organized in the way you work\n\n* Strong copywriting and storytelling skills\n\n* A portfolio showcasing content writing ability\n\n* Experience with and knowledge of X, Facebook, Instagram, TikTok, and LinkedIn and how they’re different from one another\n\n* Mastery of managing various project and hitting deadlines\n\n* Aptitude to effectively utilize AI-powered platforms and excel in generating engaging content by expertly navigating and leveraging prompt-based systems, pivotal for optimizing content marketing efforts\n\n* This role is remote (must be authorized to work and residing in United States) with some travel required (up to 20% travel annually) \n\n\n\n\nIt would be amazing if you have:\n\n\n* … previous social media management experience\n\n* … experience with the Adobe Creative Suite\n\n* … an appetite for learning about the newest editing and creative apps\n\n* … a solid understanding of TikTok and Reels\n\n* … a good design sense\n\n* … a personal interest in newsletters and other online non-social media content strategies\n\n* … experience within the logistics and/or ecommerce industries\n\n\n\n\nWhat We Offer:  We strongly value creating an environment where our employees are healthy and happy. Because of this, we are committed to generous benefits including:\n\n\n* Health ben­e­fits for individual:\n\n\n\n* Den­tal and vision are cov­ered 100%\n\n* Med­ical is cov­ered 100% for two different plans (UHC) or a tiny premium for PPO\n\n\n\n* 401K Plan Options\n\n* Company paid long and short term disability and life insurance\n\n* Vacation time, sick time and paid holidays\n\n* Paid parental leave\n\n* Job training opportunities, learning and professional development \n\n\n\n\nAre you ready to join a dynamic and fast-paced start-up? Saltbox is excited to offer a full-time position with a base salary range of $85,000-$100,000 plus equity. We understand that each individual brings unique skills and experiences to the table, which is why our salary ranges are tailored to the role, level, and location of the job.\n\nWhat is it like to work at Saltbox? \n\nFor those of us at Saltbox, our values represent a shared and deeply held belief that inspires our behaviors towards one another, our partners, and our Members:\n\n\n* We operate with high integrity\n\n* We cultivate self-awareness\n\n* We work with an ownership mentality\n\n* We communicate with transparency\n\n* We embrace vulnerability\n\n* We act with empathy & kindness\n\n\n\n\nOur mission is to make logistics approachable, accessible, and efficient for all. Check out what human-centric logistics means to our members. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Video, Marketing and Ecommerce jobs that are similar:\n\n $57,500 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States

\n\nAbout the Role and the Team\n\nBolt’s shopper accounts network has been growing rapidly over the past several months and in parallel with that growth we are investing heavily in building products for shoppers that leverage the power of our retailer network to decentralized shopping experiences that increase engagement across the network, allow shoppers to more deeply engage with the brands they love, and allow brands to compete with Amazon by banding together. We are looking for a product leader to lead the charge in this area and take it from 0 to 1 and 1 to 100. This will involve ideating, designing, and building truly innovative end-to-end shopping experiences that empower independent brands while giving shoppers a seamless, engaging, and personalized experience.\n \nTo excel in this role you will need to be a consumer products thought leader, structured in your thinking, a user experience expert, customer and quality obsessed, able to work directly with partners, and willing to move fast and iterate. You will partner with engineering, design, and other cross-functional teams to drive short term results as well as long term innovation. Lastly, you need to be comfortable moving into uncharted territories building products and features outside of your areas of expertise. \n\nWhat You'll Do With Us:\n\n\n* Craft a compelling vision for Bolt’s long term impact on the shopping experience for independent retailers\n\n* Seek out customer, data, and design-driven insight and use that insight to help your team clear plans, priorities, and goals for your team.\n\n* Consistently deliver high-quality new products and features while improving the reliability of what already exists.\n\n* Set audacious goals for your area’s impact on the overall organization and regularly hit them.\n\n* Speak the language of the engineering, design, data science, and go-to-market functions to coordinate complex cross-functional initiatives.\n\n* Translate long term vision into clear actionable next steps for engineering teams.\n\n\n\n\nWhat Would Set You Apart:\n\n\n2+ years of experience as a product manager\n\n* A clear history of delivering high-quality products\n\n* Domain knowledge in user experience, research, engineering, B2C products, data, and go-to-market\n\n* Strong communication skills and project management ability\n\n* Experience in payments and ecommerce a plus\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Amazon, Excel, Ecommerce and Non Tech jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada

\nTHE ROLE:\n\nWe are seeking a Director of Client Analytics to develop and lead our global approach to providing top-notch reporting and analysis deliverables to our growing client base, leveraging APVISION, our proprietary technology platform. This role will have the opportunity to shape and grow our Client Analytics team and client reporting experience, with the goal to drive innovative strategies and automation to increase efficiencies across our global organization. The Director of Client Analytics will be a member of our extended leadership team and will work cross-functionally with several departments across Acceleration Partners, including the delivery, technology, operations and growth departments.\n\nThe ideal candidate will have an analytical mindset and can easily develop a story by leveraging the data available to them. This person will be experienced in leading and coaching a large team, with a focus on balancing and prioritizing several high impact initiatives in a fast-past, analytics forward environment.\n\nAt Acceleration Partners, we have three core values that we apply to everything we do: Own It, Embrace Relationships, and Excel & Improve. The ideal candidate will have a track record that aligns to all of these values. This person will have a history of owning it, having met and exceeded performance expectations by overcoming obstacles and turning them into opportunities. This person will have a demonstrated track record of embracing relationships leveraging communication and interpersonal skills to build relationships based on trust and genuine partnership. And this person will have demonstrated the desire to excel & improve by constantly looking for areas of improvements and innovating the approach to create efficiencies and maximize effectiveness.\n\n* CLIENT SATISFACTION – Strive to continuously excel and improve AP’s standardized and custom APVISION reporting deliverables based on client and account team feedback. Work with delivery stakeholders and account teams to understand client data challenges and identify solutions to remedy using AP’s suite of reporting tools. Communicate effectively with clients through scoping conversations, while coaching your team to do the same. Keep a pulse on client happiness through quarterly surveys, with the goal of surpassing an 8.5 NPS happiness rating in data analysis.\n\n* ANALYTICS STRATEGY & INNOVATION – Proactively identify and develop new reporting strategies and techniques that will resonate with our clients and account teams. Drive innovation through development of new reports within APVISION that account teams can leverage to help tell the story through visualization, partner trends and industry insights. Alongside business stakeholders, play an integral part in the overall strategy behind APVISION functionality and features. Drive strategy and training for Client Analytics and delivery teams on how to effectively tell the story through the data, using sophisticated analysis to support recommendations for our clients.\n\n* DATA OPTIMIZATION & EFFICIENCY – As a power user of APVISION, lead initiatives to leverage automation to create data efficiencies across client services. Proactively and continually track and rollup monthly metrics that outline the ROI of the Client Analytics team support, including the impact and time saved from efficiencies gained. Work with delivery stakeholders and account teams to understand data optimization needs for client reporting deliverables including goal tracking, KPI's, campaign management and weekly/monthly reports and make recommendations on how to implement.\n\n* LMA (Lead, Manage, Hold Team Accountable) – Lead and coach a team of analysts and data professionals, proactively providing feedback and development plans to support team growth. Advocate for and be the voice of data excellence, while balancing priorities based on the business, client and team needs, in that order. Hold team accountable to effectively prioritizing incoming work, ensuring that they are asking the right questions at the start of each data analytics project, while providing support as they work through roadblocks. Lead initiatives to ensure account teams have proper training and knowledge around AP’s reporting solutions. \n\n* PRODUCT MANAGEMENT & CX COLLABORATION – Serve as a liaison between Client Services, Technology, and Operations teams to drive and prioritize new features, functionality and visualization needs within APVISION based on client feedback. Effectively communicate with stakeholders at all levels in a collaborative and professional manner, while proactively raising flags when appropriate. Work closely with and support product/project managers to develop roadmaps and test new functionality within APVISION, providing feedback to ensure the client’s voice is heard.\n\n\n\n \n\nWHAT SUCCESS LOOKS LIKE:\n\nThe Director, Client Analytics will have a strong foundational knowledge of the APVISION product, along with how the technology and tools that support it interact with one another. This person will have developed strong relationships with all key stakeholders and has fully integrated into their leadership seat, overseeing the Client Analytics team. A full audit of our current client-facing reporting deliverables has been completed, along with a 12-month plan that outlines the improvements that can be made to the overall client reporting experience. An additional layer of the 12-month plan will be to incorporate how to create reporting and data efficiencies across the client services team. Lastly, the Director, Client Analytics will have improved our project and efficiency tracking to support the overall ROI of the Client Analytics team.\n\n \n\nBY 1 YEAR… The Director, Client Analytics will have implemented or have made forward progress on the 12-month plan initiatives. This person will be effectively managing a team of A-players, providing proactive coaching and support to grow our data analytics talent. The Director, Client Analytics will have launched the AP Way to Data Analysis program, which is focused on training analytics and delivery team members on how to tell the story using data. This person will be hyper focused on the Client Analytics success metrics, including an 8.5 or higher client NPS score for data and analysis and an overall goal of 2,000 hours saved within the delivery team by creating efficiencies through automation and reporting deliverables.\n\n \n\nQUALITIES OF THE IDEAL CANDIDATE:\n\n\n* Growth mindset and excitement to be part of a growing team\n\n* Analytical mindset and can easily develop a story by leveraging the data available to them.\n\n* Tech savvy, has the ability to quickly learn and understand how technology and tools interact with one another\n\n* Experience and understanding of how to build an analytics function that aligns with larger business goals and requirements\n\n* Experience with and love for leading people and building great teams\n\n* Passionate about creating a high-quality client experience\n\n* Possesses mature and measured judgment, and the ability to solve problems on their own and reflect positively on feedback and key learnings\n\n* Comfortable with ambiguity, can proactively identify when to pivot or shift strategies\n\n* Has strong internal motivation to get the job done and done well, with no room for errors\n\n* Has confidence, poise, and eloquence in meetings and difficult situations\n\n* Emphasizes incredible attention to detail and is capable of multi-tasking and coordinating several clients at once\n\n* Possesses superior written and verbal communication skills\n\n* Displays accountability, always meeting deadlines and keeping commitments\n\n* Knows how to collaborate with team members in a remote environment\n\n* Thrives in a fast-paced environment and enjoys bringing order to chaos\n\n* Prioritizes competing objectives and manages time with skill\n\n* Recognizes the importance of being engaged in their work and keeping clients and internal team members engaged as well\n\n* Works independently comfortably, and with minimal supervision\n\n\n\n\n \n\n\n* 3+ years leading a large team in a professional environment\n\n* 3+ years working in a client services and/or digital ecommerce environment, agency experience preferred\n\n* Proven experience in data analysis, being able to easily tell a story using data, along with experience training others how to do so.\n\n* Affiliate/digital marketing experience preferred, not required\n\n* Experience or familiarity with how Power BI, Tableau, Power Query work and function with one another.\n\n* Advanced Excel skills, Smartsheet experience a plus\n\n* Experience creating efficiencies through automation\n\n* Proven leadership track record with experience interviewing, hiring, developing, coaching, and performance management of direct reports.\n\n* Proven success managing competing priorities for yourself and your direct reports\n\n* Ability to travel up to 10%\n\n* Bachelor’s degree or relevant work experience required\n\n\n\n\n \n\nWHY ACCELERATION PARTNERS?\n\nAcceleration Partners is the recognized leader in global partnership marketing. Five time winner of the IPMA "Best Performance Marketing Agency" category, Acceleration Partners has a 15 year track record of driving exceptional outcomes for top global brands including Target, Reebok, LinkedIn, Adidas, and Noom.  Acceleration Partners manages programs for brands in more than 40 countries worldwide, and provides deep expertise in all key partnership marketing tactics, including affiliate, influencer, content, mass media, and B2B partner marketing. We believe that marketing is better for brands and consumers when it is based on authentic connections. We build genuine connections with clients, partners, employees, and our community to enable remarkable outcomes.\n\nAs an organization, we are 100% remote, 100% of the time.  Our infrastructure was built to operate remotely and we believe we do it better than most with equal access to tools, resources, colleagues, and leadership no matter where you are in the world or what your role is within the organization. When we ask our employees, “What motivates you to come to work every day?” Time and time again the answer is our people. Joining Acceleration Partners means joining a community of brilliant colleagues from around the world who are smart, driven, and who will challenge and motivate you to new heights. \n\nAcceleration Partners has received several prestigious awards and accolades for our culture, including ”Best Workplaces” (Inc.), “Best Places to Work” (Glassdoor), “Most Committed to Work-Life Balance” (Digiday).\n\n \n\n \n\n \n\n \n\n#LI-REMOTE\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive, Stats, Travel, Marketing, Excel and Ecommerce jobs that are similar:\n\n $72,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhiladelphia, Pennsylvania, United States