We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
Weโre in the process of rapidly scaling our global but close-knit team and weโre looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incodeโs customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-yearsโ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel โ yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. Weโre a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
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This job post is closed and the position is probably filled. Please do not apply. Work for Explain and want to re-open this job? Use the edit link in the email when you posted the job!
Hi there!\nWeโre looking for a FullStack Developer to build the next generation learning platform for kids.\n\nInterested in helping kids to learn more and better? Read on..\n\nRegardless of how well you feel you fit our description, we encourage you to apply if you are motivated by building an EdTech Platform, mobile apps and API.\nApply now: https://explain.breezy.hr/p/8b171ccaba1f01-fullstack-developer?s=remoteok\n\n\nAbout Explain\nExplain is a fresh startup that is creating the next generation of online learning for kids and parents who wants the best possible learning experience. We do that by revolutionizing homework and learning assistance over the internet using the latest scientific research and modern technology.\n\nWe believe that every kid should receive the right amount of teaching, in and outside schools.\nWe empower kids and their families to get access to the best way to learn in this era.\nWe want to build the right tools that will impact lots of young people.\nWe believe in small teams and being able to move fast using Lean Startup Methodology.\n\nEveryone working at Explain believe in a safe, welcoming and inclusive environment.\n\nAbout you\nYouโve got a strong background working in our stack (React, ReactNative, ES6, Node.js, etc.).\nYou have a history of shipping high-quality production code.\nYou have designed and implemented distributed systems and you know how to create the infrastructure to scale them.\nYou know how to set your direction and make things happen. You are proactive about pushing yourself to the limits of your ability. You are never happy with the status quo.\n\nYou enjoy learning and exploring new areas that you might not have experience with yet.\n\nYou are ok working with a distributed team and you have excellent communication skills.\n\nLast but not least, you are friendly and respectful. You strive to approach things in a positive and optimistic way and avoid criticizing or condemning team members or users.\n\nWe care about each one of our teammates.\n\n\n\nThings you might do\nExplain is a small, fast-growing, and remote-first company, so youโll likely get experience on many different projects across the organization. That said, here some things youโll probably do:\n\nPlan and build product features. That is: Code.\nDive into the code; fixing bugs and improving developer experience.\nParticipate in code reviews, learning and spreading technical knowledge throughout Explain\nCollaborate with the team to set the technical roadmaps that will achieve business goals through engineering best practices.\nDo support with the customers. Everyone does support.\nWrite prototypes for our testable hypotheses.\nIdentify talented candidates and help with the recruiting process of your next teammates.\nGive back to the community via open source and blog posts.\nImplement system to improve developer efficiency, improve resilience to failure of our platform and build tools that will improve the life of our DevOps.\nTalking about DevOps: There will be some DevOps work here.\nShip code.\n\n\nHelpful Skills and Experience\nKnowledge of, and passion for mobile app best practices\nStrong experience with developing in most of: Javascript, NodeJS, ES6, React, React Native, Redux, GraphQL and WebPack\nSolid understanding of RESTful services.\nKnowledge of both relational databases and NOSQL DB\nThoughtfulness about product design, with good user experience instincts\nStrong verbal and written English communication skills\nBonus points\nKnowledge about the Lean Startup and Agile Methodologies\nAWS Technologies and other cloud platform like Microsoft Azure and Heroku.\nKnowledge of Firebase\nPractical experience with Machine Learning and AI, using tools like TensorFlow and OpenAI\nKnowledge with Docker and Kubernetes.\nYou are interested in Open Source and have your own projects.\nKnowledge about testability; interest in unit testing\n\n\nHow to Apply\nTo jump-start the process we ask a few questions we normally would ask at the start of the interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.\n\nAfter you apply, you are going to hear back from us, even if we donโt seem like a good fit.\nApply now: https://explain.breezy.hr/p/8b171ccaba1f01-fullstack-developer?s=remoteok\n\n\nBenefits\nThe Whole Package\nLocation: Planet Earth (Mars coming soon.). This is a fully remote position!\n\nCompensation\nCompetitive salary\nGreat healthcare plan *\nRetirement plan with company match *\n2 annual company retreats to awesome places\nPaid leave for new parents\nFlexibility in time and work location.\nPick your own equipment. We'll set you up with whatever laptop + monitor combo you want plus any software you need.\nFlexible vacation policy. We require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year.\n* While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to Norway-based employees.\n\nExplain is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical disability, or age. \n\nPlease mention the words **KIND PALM RENT** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, React, Firebase, NoSQL, Node, Mobile, Android, Full Stack, iOS, GraphQL, Swift, Docker, Developer, Digital Nomad, DevOps, English, Cloud and Microsoft jobs that are similar:\n\n
$67,500 — $120,000/year\n
\n\n#Benefits\n
๐ Company retreats\n\n๐ Distributed team\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.