\nWe are seeking a dynamic and experienced Manager of Customer Success Managers to lead our team of Customer Success Managers (CSMs). This role is pivotal in ensuring our customers and our customer success managers achieve their desired outcomes through the effective use of our solutions. The ideal candidate will have a strong background in customer success, excellent leadership skills, strong interpersonal skills and a passion for driving customer satisfaction and innovation. \n\nHOW WE'LL BE WINNING TOGETHER DAY TO DAY   \n\nLeadership & Team Management: \n\n\nLead, mentor, and develop a team of Customer Success Managers, fostering a culture of continuous improvement and professional growth. \n\n\n\n\n\nSet performance objectives, conduct regular performance reviews, and provide constructive feedback to ensure the team meets and exceeds customer success goals. \n\n\n\n\n\nCreate growth paths for high performers (mentoring, project based) as well as performance plans for employees who aren’t consistently executing on team objectives. \n\n\n\n\n\nDevelop and implement training programs to enhance the skills and knowledge of the CSM team. \n\n\n\n\n\nCollaborate with peer managers on assigned projects and objectives and create presentations for the Senior Director/Head of Customer Care. \n\n\n\n\nCustomer Engagement & Satisfaction: \n\n\nOversee the customer lifecycle to ensure successful onboarding, adoption, and retention of customers. \n\n\n\n\n\nAct as an escalation point for customer issues, ensuring prompt resolution and maintaining high levels of customer satisfaction. \n\n\n\n\n\nMonitor customer health metrics and develop strategies to address any potential risks. \n\n\n\n\nStrategy & Process Improvement: \n\n\nCollaborate with the Director of Customer Success to develop and execute strategies that drive customer success and align with business objectives. \n\n\n\n\n\nAnalyze customer feedback and data to identify trends, challenges, and opportunities for improvement. \n\n\n\n\n\nImplement and refine customer success processes, tools, and best practices to enhance team efficiency and effectiveness. \n\n\n\n\nCross-functional Collaboration: \n\n\nWork closely with Sales, Product, Marketing, and Support teams to ensure a cohesive approach to customer success. \n\n\n\n\n\nProvide insights and feedback to the Product team to influence product development and enhancements based on customer needs. \n\nCollaborate with the Sales team to support upsell and cross-sell opportunities as well as opportunities where risk may present on customer renewals. \n\n\n\n\nWE SHOULD TALK IF THIS SOUNDS LIKE YOU:   \n\n\n5+ years of experience in customer success or a related field, with at least 3 years in a leadership role. \n\n\n\n\n\nProven track record of managing and developing high-performing teams. \n\n\n\n\n\nExcellent communication, interpersonal, and leadership skills. \n\n\n\n\n\nStrong analytical and problem-solving abilities. \n\n\n\n\n\nProficiency in ChurnZero and Salesforce is a benefit. \n\n\n\n\n\nSolid understanding of the Microsoft product suite. \n\n\n\n\n\nAbility to work in a fast-paced, dynamic environment and manage multiple priorities. \n\n\n\n\n \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n $62,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

\nAbout the role:\n\nAs Forter continues its rapid growth trajectory, the Regional Director of Sales will be responsible for managing and building a team of Senior Account Executives in the US. This role will help define Forter's new business sales strategies and further growth in the region. \n\nWhat you'll be doing:\n\n\nCarry a team quota; regularly meet and/or exceed sales goals \n\nDefine and execute sales plans and strategies, including specific account plans\n\nDefine named accounts and establishing relationships with decision makers \n\nHire, recruit, mentor and develop top enterprise sales talent across territories\n\nDevelop and own the sales “funnel,”continuously optimizing every step \n\nDefine new processes to increase overall productivity\n\nProvide regular pipeline and forecast reporting\n\nKeep abreast of competition\n\nCommunicate proactively with management, customers and support staff\n\nParticipate in team-building and company growth activities including strategy setting and training\n\nTravel to customer locations in designated territories to support sales efforts\n\n\n\n\nWhat you'll need:\n\n\nAt least 10 years of enterprise sales experience \n\n5+ years of enterprise sales management experience is essential\n\nExperience working for a high growth software company\n\nProven success in selling innovative solutions/services to merchants/enterprises is a must; with a focus on FinTech and eCommerce solutions (analytics, platforms, financial and/or technology solutions)\n\nA strong network with a proven track record of enterprise sales within top 500 eCommerce companies is a big plus\n\nSuperb interpersonal and communication skills\n\nAbility to influence, train and motivate others\n\nPrior success building and leading a sales team and its corresponding revenue targets, and experience developing/executing a plan to achieve goals\n\nComfortable with a fast paced, scaleup environment\n\nComfortable and familiar with cross-functional collaboration\n\nEnergy, enthusiasm, and love of selling\n\n\n\n\nBenefits:\n\n\n* Competitive salary \n\n* Restricted Stock Units (RSUs)\n\n* Matching 401K Plan \n\n* Comprehensive and generous health insurance, including vision and dental coverage \n\n* Home office allowance \n\n* Generous PTO policy \n\n* Half day Fridays\n\n\n\n\nAbout us:\n\nDigital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.\n\nThe Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. \n\nTrust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: \n\n\n* Great Place to Work Certification (2021, 2022, 2023)\n\n* Fortune’s Best Workplaces in NYC (2022)\n\n* #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)\n\n* Forbes Cloud 100 (2021, 2022)\n\n* SAP Pinnacle Awards “New Partner Application Award” (2023) \n\n* Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)\n\n\n\n\nLife as a Forterian:\n\nWe are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.\n\nAt Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.\n\n\nForter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.\nIf you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.\n \n\n\n*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.\n\nSalary Range: $185,000- $215,000 annually + bonus + equity + benefits\nThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Cloud, Senior, Sales and Ecommerce jobs that are similar:\n\n $50,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nDirector of Business Development Boulder, Colorado OR Remote within U.S. for well qualified candidates \n\n \n\nAbout Ascend \n\nAscend Analytics is an innovative climate technology software and consulting company focused on energy analytics to support an increasingly complex power grid. The company’s products enhance critical power supply decisions for an array of key energy market stakeholders, from short-term operating strategies to long-term investment and resource planning. Ascend recently announced a strategic growth investment from prominent software and climate technology investors Rubicon Technology Partners, a private equity firm which is focused on investing in and growing software companies, Galvanize Climate Solutions, which invests in companies and solutions advancing the energy transition, and Silversmith Capital Partners, a technology-focused growth equity firm. Read more about how the investment will accelerate Ascend’s product innovation here.  To learn more about Ascend, please visit us at www.ascendanalytics.com. \n\nYour Impact at Ascend Analytics \n\nWe are looking for a Director of Business Development who is passionate about clean energy and an aspiring leader in business development for the electric energy industry. As Director of Business Development at Ascend, you will drive sales and business development activities, interacting with Software Services and Consulting to promote the accomplishments and value-added unique capabilities of Ascend software relative to the competition.   \n\nJob Responsibilities  \n\n\nManage campaigns to reach prospective clients including electric utilities, community choice aggregators, financial firms, regulators, and independent power producers  \n\nNegotiate and successfully close contracts for Ascend's Portfolio Risk Management & Resource Planning SaaS platform and Market Intelligence Services  \n\nManage sales funnel through forecasting, account resource allocation, account strategy, and planning \n\nDevelop and maintain key customer relationships through internal CRM platforms  \n\nDevelop presentation materials and proposals clearly articulating Ascend’s unique value proposition  \n\nEffectively communicate relative advantages of our modeling platform to capture the energy transition \n\nManage presentations of analytic software solutions to support valuation, power supply planning, and operations in a highly proficient and professional manner \n\nWork with business leads for Ascend’s Portfolio Risk Management & Planning offerings to maximize opportunities to speak to prospects and perform product demonstrations \n\nFind RFPs, manage response process, including proposal writing, and coordinate activities  \n\n\n\n\nRequired Qualifications  \n\n\n5+ years of business development and/or sales experience with a strong record of success, preferably in the energy or finance industry  \n\nBachelor’s degree or higher  \n\nAbility to identify, prospect, and contact high-level decision makers in large energy companies and to cultivate those relationships  \n\nAbility to coordinate and collaborate with business leads to maximize growth potential  \n\nExcellent oral and written communication skills and ability to interpret complex analytic solutions into value propositions   \n\nAbility to develop collateral materials that concisely translate the distinguishing factors of our services  \n\nAbility to prioritize and act independently within a rapidly growing, dynamic organization  \n\nProfessional presentation; positive “can do” attitude; passion for clean energy market transformation   \n\n\n\n\nPreferred Qualifications  \n\n\nProven business development experience in the area of renewables and energy storage  \n\nStrong academic performance and demonstrated interest in STEM-related studies  \n\nKnowledge of Salesforce or other related systems  \n\nAdvanced degree; MBA a plus \n\n\n\n\nCompensation: $150,000 - $350,000 (range reflects on-target total earnings)                 \n\nNegotiable based on qualifications and experience. Ascend highly values our employees and often pays above industry average. \n\nWe offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.  \n\nWe celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics.   \n\nAscend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected]  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Finance and Sales jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoulder, Colorado, United States

\nDirector of Business Development, Boulder, CO, remote may be considered for well qualified candidates\n\n \n\nYour Impact at Ascend  \n\nWe are looking for a Director of Business Development who is passionate about clean energy and an aspiring leader in business development for the electric energy industry. As Director of Business Development at Ascend, you will drive sales and business development activities, interacting with Software Services and Consulting to promote the accomplishments and value-added unique capabilities of Ascend software relative to the competition. \n\nAscend Analytics is an innovative “climate tech” software and consulting company focused on energy analytics that are transforming the electric grid. Ascend's solutions provide the analytics to support critical power supply decisions from operating strategies, for short and long-term investment and resource planning decisions. For more information, visit www.ascendanalytics.com. \n\nJob Responsibilities \n\n\nManage campaigns to reach prospective clients including electric utilities, community choice aggregators, financial firms, regulators, and independent power producers  \n\nNegotiate and successfully close contracts for Ascend's Portfolio Risk Management & Resource Planning SaaS platform and Market Intelligence Services  \n\nManage sales funnel through forecasting, account resource allocation, account strategy, and planning \n\nDevelop and maintain key customer relationships through internal CRM platforms  \n\nDevelop presentation materials and proposals clearly articulating Ascend’s unique value proposition  \n\nEffectively communicate relative advantages of our modeling platform to capture the energy transition \n\nManage presentations of analytic software solutions to support valuation, power supply planning, and operations in a highly proficient and professional manner \n\nWork with business leads for Ascend’s Portfolio Risk Management & Planning offerings to maximize opportunities to speak to prospects and perform product demonstrations \n\nFind RFPs, manage response process, including proposal writing, and coordinate activities \n\n\n\n\nRequired Qualifications \n\n\n5+ years of business development and/or sales experience with a strong record of success, preferably in the energy or finance industry \n\nBachelor’s degree or higher \n\nAbility to identify, prospect, and contact high-level decision makers in large energy companies and to cultivate those relationships \n\nAbility to coordinate and collaborate with business leads to maximize growth potential \n\nExcellent oral and written communication skills and ability to interpret complex analytic solutions into value propositions  \n\nAbility to develop collateral materials that concisely translate the distinguishing factors of our services \n\nAbility to prioritize and act independently within a rapidly growing, dynamic organization \n\nProfessional presentation; positive “can do” attitude; passion for clean energy market transformation  \n\n\n\n\n \n\nPreferred Qualifications \n\n\nProven business development experience in the area of renewables and energy storage \n\nStrong academic performance and demonstrated interest in STEM-related studies \n\nKnowledge of Salesforce or other related systems \n\nAdvanced degree; MBA a plus \n\n\n\n\nCompensation: $150,000 - $350,000 (range reflects on-target total earnings)                 \n\nNegotiable based on qualifications and experience. Ascend highly values our employees and often pays above industry average. \n\nWe offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.  \n\nWe celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics.   \n\nAscend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected]  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting, Finance and Sales jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoulder, Colorado, United States

\nCompany Overview \n\nFarmers Business Network (FBN) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology-enabled agricultural platform.\n\nWe offer high ROI farm inputs, fintech and sustainability products and services powered by network data, and farm-tested insights from our global farmer community.  Our platform helps FBN members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.\n\nWe are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named "One of the 50 Most Innovative Companies in the World" by Fast Company Magazine.\n\nCompany Overview \n\nFarmers Business Network®  (FBN®) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology enabled agricultural platform.\n\nWe offer high ROI farm inputs, financial technology and sustainability products and services powered by network data, and farm-tested insights from our global farmer community.  Our platform helps FBN members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.\n\nWe are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named "One of the 50 Most Innovative Companies in the World" by Fast Company Magazine.\n\nPosition Summary\n\nWe’re looking for an experienced Senior Marketing Operations Manager to assist in the overall management and growth of FBN's marketing operations team. This role will have the core responsibility of helping support FBN’s marketing operations initiatives.\n\nThe Marketing Operations Manager is responsible for architecting, executing, optimizing, and reporting of demand and lead generation programs/campaigns for Farmer’s Business Network. The ideal candidate has a passion for process, data, and reporting. This role will report directly to the Director of Digital Marketing & Analytics and work closely with the various marketing teams to develop and build scalable integrated marketing campaigns to fuel the sales pipeline.\n\nYou’ll have the opportunity to make a big impact with a company that is in high growth mode. Bring your expertise with Marketo marketing automation and campaign execution to become a key part of our marketing operations team.\n\nResponsibilities \n\n\n* \n\nProvide leadership in managing Marketo instance, applying best practice initiatives, and improving team knowledge \n\n\n* \n\nManage build and implementation of 3rd party tools into Marketo\n\n\n* \n\nSupport campaigns & data sync between Marketo and Salesforce\n\n\n* \n\nDevelop scheduled and incremental reporting with the ability to compile and review raw data from Marketo and Salesforce, enabling one to provide detailed analyses, regularly assess program effectiveness, and make recommendations and optimizations\n\n\n* \n\nMonitor and maintain data quality in coordination with the Salesforce administration and other relevant data source stakeholders\n\n\n* \n\nDevelop and implement policies and procedures in coordination with Marketing, Security and Compliance, Legal, and other stakeholders to ensure effective technology implementation\n\n\n* \n\nEnsure campaign setup and processes are in line with overall platform architecture and lead flow/scoring programs\n\n\n* \n\nDevelop database segmentation - build audience lists that drive automation touchpoints and translate into a tailored campaign and program experience for audiences across specific market segments, industries, etc.\n\n\n* \n\nMonitor and report on program and ecosystem health - monitor audience and nurture counts within Marketo to ensure systems are operating correctly and report out on automation performance and impact for tactics of all levels (ad hoc emails, email nurtures, campaign syncs)\n\n\n* \n\nMake data-driven decisions and identify new opportunities for growth and efficiencies\n\n\n* \n\nCreate new and refine existing reporting capabilities, automating reporting as needed\n\n\n* \n\nHelping to create and maintain an efficient process for campaign scheduling and deployment\n\n\n* \n\nSupervise global and regional MA performance, discover improvement opportunities and craft implementation plans for their execution\n\n\n\n\n\nMinimum Qualifications\n\n\n* \n\nMarketo Certification\n\n\n* \n\n7+ years working in a marketing automation role or similar managing the Marketo platform (ideally for a FinTech organization)\n\n\n* \n\nTroubleshoot technical issues and collaborate with system providers to implement solutions\n\n\n* \n\nExperience in the technical implementation of Marketo campaign management including Salesforce integration\n\n\n* \n\nExperience working with custom API calls, webhooks, and Marketo Custom Objects\n\n\n* \n\nBasic knowledge of email and landing page templates\n\n\n* \n\nExperience building and maintaining multiple scoring models\n\n\n* \n\nExperience building and maintaining data normalization and standardization campaigns\n\n\n* \n\nRelevant experience in digital marketing and campaign marketing\n\n\n* \n\nProven experience in digital reporting and analysis, including building out multi-touch attribution models\n\n\n* \n\nProven experience with automated data mapping to/from custom-built data houses\n\n\n* \n\nExperience with email, SMS, and phone compliance processes across different regions\n\n\n* \n\nBasic familiarity with HTML, CSS, and JavaScript\n\n\n* \n\nExperience working within corporate brand guidelines\n\n\n* \n\nFunctional knowledge of digital marketing ecosystem, content marketing, and social media, as it relates to marketing automation\n\n\n* \n\nComfortable working as part of a team-based across multiple offices as well as remote staff and various time zones (Global)\n\n\n* \n\nAbility to multitask and work well under tight deadlines in a busy environment, responding to requests and project briefs\n\n\n* \n\nStrong analytical skills and attention to detail\n\n\n* \n\nExceptional written communication skills; proven ability to communicate effectively and influence all levels of staff\n\n\n* \n\nAn extremely analytical mind and ability to translate data into actionable, effective, and profitable marketing campaigns; experience managing and interpreting analytics \n\n\n* \n\nExperience with website analytics tools (e.g, Google Analytics, Tableau, Amplitude)\n\n\n* \n\nExperience with A/B and multivariate experiments\n\n\n\n\n\nPreferred Qualifications\n\n\n* \n\nPrevious experience in the agricultural sector, specifically financial services or insurance\n\n\n* \n\nExperience with Contentful is a plus\n\n\n* \n\nExperience with Tableau is a plus\n\n\n* \n\nExperience with Salesforce is a plus\n\n\n* \n\nExperience with Amplitude is a plus\n\n\n\n\n\nCharacteristics\n\n\n* \n\nThe successful applicant will be:\n\n\n\n\n* \n\nInterested in a fast-paced, startup environment where new opportunities and challenges are around every corner\n\n\n* \n\nStrong communication and interpersonal skills, professionalism and accountability\n\n\n* \n\nIndependent, dependable go-getter with a demonstrated ability to proactively manage successful projects from ideation to completion while creatively problem-solving along the way\n\n\n* \n\nCapable of working autonomously, extremely organized, detail-oriented self-starter who enjoys collaboratively working across multiple business units\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n\n\n\n\n\nTo understand the physical demands of this job, please click this link and refer to Template B\n \nThe following represents FBN's reasonable estimate of the US national average base salary range for this role based on market data and placement of internal employees: $165,000 - $190,000 This salary range may vary based on geography and the higher cost of labor in some metropolitan areas. \n \nBeyond Base Pay, FBN also offers all full-time/permanent employees competitive total compensation packages that include equity compensation, paid holidays plus an additional floating holiday, work flexibility including paid time off and remote work if your role is eligible, parental leave, benefits including but not limited to: medical, dental, vision, wellbeing, short & long term disability, life insurance, 401k, HSA employer contributions, and more.\n \n\n\n\n\n\n\n\nFBN is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FBN considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.\n \n\nWe participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.\n \n\nFBN is also committed to providing reasonable accommodations to the known limitations for qualified applicants with disabilities and disabled veterans in our job application process. If you need assistance to complete this form or participate in an interview, please let us know.\n \nLI-LC1\nLI-Remote\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API, Senior, Marketing and Sales jobs that are similar:\n\n $65,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

\nTHE CHALLENGE\nThere are exciting things going on behind the scenes at Eventbrite. Our product and business strategy continues to evolve and expand and our team is evolving its capabilities to ensure that our internal systems and processes evolve to meet the growth demands of the business. You will be joining a high performing group of individuals that serve as the backbone for the revenue engine and contribute to shaping our technology strategy and delivering profitable business outcomes.  We are looking for someone to join our team that thrives in a fast paced and collaborative environment and loves problem solving and building for scale.\n\n\nTHE TEAM\nRevenue Operations’ mission is to enable the revenue engine to grow quickly and efficiently, from the first touch to ongoing support and expansion with every customer. Our goal is to deliver in-depth insights into how we perform across multiple channels, maintain a solid technical foundation as the business scales, and enable our global Marketing, Sales and Customer Experience teams. We are innovators who thrive on finding wins through improvements to systems, processes, training, and enhanced data intelligence. \n\n\nTHE ROLE\nAs the Eventbrite business continues to grow and increase in complexity, we are looking to build on our team of dedicated Salesforce Developers responsible for managing and optimizing our Salesforce system and the needs of our sales and marketing employee base. Our team has a global footprint, with team members based in Nashville, San Francisco, LA and Cork. \n\n\n\nYou Will\n* Lead a team of Salesforce developers in complex custom developments of entire applications using Apex and LWC\n* Hold the development teams accountable for quality of code, achieving committed work within a sprint or by project deadlines\n* Work with the team to design solutions that leverage Salesforce best practices and introduce new technologies\n* Lead code reviews to ensure best practice coding processes\n* Lead the implementation of a CD/CI framework for releases\n* Understand and be able to identify bottlenecks across the system and evaluate performance of various components\n* Understands and leads the technical design of solutions that acknowledge the limitations of the Salesforce platform, in particular where large data volumes are concerns\n* Analyze, evaluate and propose technologies to efficiently address requirements in the software design\n* Works with the Director of RevOps and the lead Salesforce Administrator to design the systems architecture of the revops technology stack\n* Execute full lifecycle software development using standard configuration, Apex, VisualForce, LWC, API’s and Force.com applications\n* Advanced knowledge and practical experience with application design principles, patterns, and practice in order to provide immediate short and long term solutions\n* Review and debug existing source code and resolve support requests for existing environments\n* Updates job knowledge by researching new technologies and software products; participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations\n\n\n\nYou Bring\n* 2+ years direct people leadership experience\n* 7+ years of Apex, VF and Salesforce application design and development experience\n* 2+ years of Lighting Framework development experience (LWC)\n* Solid knowledge and experience in Object-Oriented Design and Programming techniques\n* Expertise in Apex development, including in Trigger Frameworks, TDTM, and governor limits\n* Significant experience with Custom API’s, Web Services and Rest API’s and CI/CD systems\n* Solid experience with Salesforce SalesCloud, Communities, Lightning\n* Data management preferred (SQL, XML, JSON)\n* Knowledge of Gainsight, Hubspot, Conga of other business systems preferred\n* Exposure to Integration and BI Tools such as Mulesoft, Tableau, Salesforce Einstein Analytics\n* Understanding of object-oriented concepts, abstraction/inheritance, as well as experience with object-oriented languages\n* Salesforce Developer Certification (current) preferred\n\n\n\n\n\nWHAT WE OFFER\nAt Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. \n\n\nWe care about your mental health and wellbeing.\nOur employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. \n\n\nWe work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. \nEmployees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  \n\n\nWe offer ongoing training and career development that meets people where they are in their careers. \nWe offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. \n\n\nWork-life balance & flexibility is extremely important to us.\nOur employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.\n\n\nABOUT EVENTBRITE\nEventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.\n\n\nIS THIS ROLE NOT AN EXACT FIT?\nSign up to keep in touch and we’ll let you know when we have new positions on our team.\n\n\nEventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. \n\n\nApplicant Privacy Notice \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, Marketing, Sales and Digital Nomad jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNashville, Tennessee

\nWhat We Do: AI Service Management (AISM):\n\nAisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.\n\nAisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.\n\nThe Team:\n\nWe are a small but passionate team of 250+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.\n\nAisera is looking for a Sr..Manager of Revenue/Sales Operations with the right combination of Sales/Revenue Operations expertise. This is a key leadership role that will partner closely with the Sales, Marketing, Training & Enablement, and Systems and will report to the Sr. Director of Revenue Operations.\n\nOne of the key focus areas of this role will be to drive the productivity of all Revenue-generating teams through (1) Reporting and Analytics, (2) better tooling, and (3) improved accuracy of data.\n\nThe right candidate will be a hands-on leader who will be naturally effective at prioritizing and directing the key process initiatives that will drive the most impact. This individual will also be willing and able to roll up their sleeves and lead process design efforts while partnering closely with our systems leaders to design increasingly scalable systems.The Sr.Manager of Revenue Operations will support setting the vision for the team and will collaborate closely with Sales, Marketing, Finance, Legal, and Executive leadership to optimize the strategies, processes, systems, and talent that will accelerate Aisera’s ability to realize the company’s full potential. The right candidate will quickly become a trusted operating partner and strategic advisor to Aisera’s Sales Leadership team, and will ensure successful delivery of Sales planning, forecasting, pipeline management, account assignments, territory planning, GTM rules of engagement definition, Sales performance reporting and process optimization.\n\nYou will:\n\n\n* Act as a trusted advisor and specialist to Sales leaders, leveraging data and analyses to land business insights, develop GTM strategies, and scale the business.\n\n* Partner closely with, Sales, Marketing and Exec Leaders to drive go-to-market strategies while collaborating cross-functionally with other teams to achieve growth goals\n\n* Keep customer, lead, revenue, and other corporate data aligned and accurate across the organization\n\n* Analyze the productivity of the Sales and BDR teams through data\n\n* Own the tech stack, implementation and on going management.\n\n* Collaborate with the leadership team to proactively produce reports and dashboards for the sales team to drive performance trends and business insights.\n\n* Assist and support in any other tasks as defined by the leadership team\n\n* Drive towards simple, scalable solutions to difficult problems.\n\n* Analyze sales processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Communicate findings clearly and effectively and make recommendations for improvement.\n\n* Identify reporting issues, gaps in processes, and drive timely resolution\n\n* Conduct ad-hoc analysis, and support related projects as needed\n\n\n\n\nYou'll Need:\n\n\n* Bachelor's degree or equivalent experience, advanced degree or MBA preferred\n\n* 10+ years of experience with 5+ years experience as a Sr. Sales/Revenue Operations in an Enterprise Software/SaaS company\n\n* Proven ability to support teams across time zones and to help scale the business\n\n* Previously designed and implemented sales processes and infrastructure while leveraging data to drive influence and strategy\n\n* Proficiency in Salesforce.com with expertise in leading Salesforce improvement efforts, and other sales tools such as LinkedIn Sales navigator.\n\n* Experience with Data Warehouse technologies, Business Intelligence (BI) applications\nand reporting\n\n* Fluency in other systems and sales tools, including CPQs, Prospecting and data tools (Salesloft, ZoomInfo, LinkedIn Sales Navigator), Sales Intelligence tools (Clari and Gong),\nand other tools that drive Sales/CS productivity (Docusign, etc.)\n\n* Experience in creating and managing advanced models and scenario analysis in MS excel\n\n* Proficient in advanced functions of MS suite and G Suite.\n\n* Excel including the Excel advanced functions (e.g. pivots, lookups and macros)\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce, Executive, Microsoft, Senior, Marketing, Excel, Sales and Digital Nomad jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n