\n\n\nThe Role:\n\n\nAs part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software.\n\nYou will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions. You will form the internal interface between our customers and our consulting, data science, development, product management and OEM partner.  We are looking for someone that is eager to become an expert in Celonis Process Management Software and grow our Customer Support organization in our Munich office.\n\nYou will be working with current technologies  (e.g. AWS, MS Azure, Containers, Python ) and work in a broad, customer-specific and cloud based technology environment.\n\nThe work you’ll do:\n\n\n* Provide deep technical Support for Customer on Product area Event Collections, which orchestrates all Data integration services within Celonis Process Management Software\n\n* Drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes\n\n* Qualify problems or defects for close collaboration with Celonis Development and Product Management\n\n* Named technical contact for Process Modeling Customers\n\n* KPI adherence based on external Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)\n\n* Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base\n\n* Prepare and deliver Webcasts to customers and support staff on selected technical topics\n\n* Collaborate with customers based on given and preferred communication channels\n\n* Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization\n\n\n\n\n\nThe qualifications you need:\n\n\n* Have completed an Education in the field of IT, Computer Science, Engineering or similar\n\n* Have business fluency (written and oral) in German and English \n\n* Have demonstrated Software Support Engineer experience handling complex technical issues with SaaS based Solutions\n\n* Experience with major Cloud Platforms such as AWS and MS Azure\n\n* Experience of working with SQL and writing SQL Statements, other database experience such as Postgres or MySQL is a plus\n\n* Experience with Azure DevOps would be a plus\n\n* Experience in at least one programming language, preferably Java or Python would be a plus\n\n* Business Process Modeling experience would be a plus\n\n* Have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments\n\n* Are not afraid of customer contact and you are communicative and service-oriented\n\n* Existing holder of EU citizenship or existing rights to work for Germany - any applications that do not meet these requirements will automatically be rejected, we do not offer visa sponsorship.\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, DevOps, Java, Cloud, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMunich, Bavaria, Germany

**ABOUT US**\n\n\n\nAt Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We are hiring engineers to join our DevOps team to help take our platform to the next level by adding new features, providing better performance, and even higher reliability. We are a ~30 person entirely remote team (with ~13 engineers) that is profitable and building a product our customers love.\n\n\n\nOur backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous processing tasks. Our data stores include MongoDB, Elasticsearch, PostgreSQL, MySQL, and Redis. Our infrastructure runs on AWS using a combination of managed services like RDS and ElastiCache as well as EC2 instances managed by Puppet. These EC2 instances run everything from our databases to our Kubernetes clusters.\n\n\n\n**ABOUT YOU**\n\n\n\nWe're looking for a full-time DevOps Engineering Manager / Team Lead to join our core team who has significant experience in building, managing, and monitoring infrastructure and backend services at scale.\n\nIn this Team Lead role, you will be doing *both* hands-on technical work yourself *and* managing/leading a small remote team (2-3 people) of exceptional Senior SRE/DevOps Engineers.\n\n\n\n**Come help us with projects like**\n\n\n\n* Building out our Kubernetes infrastructure to include additional services, increased redundancy/scalability, and harnessing new k8s features\n\n* Scale our Elasticsearch and MongoDB clusters to support our data growth\n\n* Tune our MySQL and PostgreSQL databases\n\n* Improve our public Close.io API performance and resiliency\n\n* Tighten security across our infrastructure\n\n* Implement autoscaling techniques that balance performance, workload demands and costs\n\n* Improve our CI/CD process making builds/deployments faster and safer\n\n* Further develop our Prometheus/Grafana monitoring infrastructure\n\n* Enhance our Elasticsearch/Logstash/Kibana (ELK) logging stack\n\n\n\n**And leadership responsibilities like**\n\n\n\n* Being responsible for the happiness, well-fare, and productivity of the DevOps team; do regular 1:1s.\n\n* Leading the strategy, roadmap, and goals for the DevOps team\n\n* Coordinating with other engineers on current and upcoming infrastructure needs for Product and overall business goals\n\n* Having the primary responsibility for the stability, performance, and security of our infrastructure\n\n* Hiring/growing the team as needed, while keeping a high quality bar\n\n\n\n**You should**\n\n\n\n* Have 2+ years managing & leading an engineering team, including experience recruiting/hiring great engineers\n\n* Have a servant leadership attitude with the ability to foster a collaborative & positive energy work environment, especially when PagerDuty is calling\n\n* Have real world experience building scalable systems, working with large data sets, and troubleshooting various back-end challenges under pressure\n\n* Have significant experience with *nix, Python, bash, and Puppet or similar backend systems and frameworks\n\n* Experience working with large databases running on MySQL, PostgreSQL, and/or Mongo\n\n* Have experience configuring monitoring, logging, and other tools to provide visibility and actionable alerts\n\n* Enjoy automating processes using Python, bash, Puppet, or other scripting languages\n\n* Have experience with Docker containers and microservices\n\n* Understand the full web stack, networking, and low level Unix computing\n\n* Always be thinking of ways to improve reliability, performance, and scalability of the infrastructure\n\n\n\n**Why work with us?**\n\n\n\n* Our story and [team retreat video!](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be)\n\n* Stellar team reviews on [Glassdoor](https://www.glassdoor.com/Reviews/Close-io-Reviews-E1155591.htm)\n\n* Work remotely and create your own schedule (we believe in trust and autonomy)\n\n* Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year.\n\n* Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact\n\n* Above market salary\n\n* Excellent medical & dental coverage, including 99% paid premiums and HSA option (**US residents)\n\n* Matching 401k (**US residents)\n\n\n\nInterested in DevOps but think this Team Lead role isn't the right fit? View our [SRE/DevOps Engineering role](https://jobs.lever.co/close.io/38d0c4ac-c3eb-47e9-a49e-4611f96eef8d) or all our other positions. \n\nPlease mention the words **THUMB PERSON ROUTE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMDc=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, Elasticsearch, Engineer, Redis, Executive, Python, API, Senior, Sales, SaaS, Medical and Backend jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n ⏰ Async\n\n

\nAt Analytics Fire we are a small, distributed team working on a range of interesting projects -- some that might fit you: currently a scalable IoT platform for utility grade solar power plants, a sales and design tool for residential solar, a voice activated robot arm, and a financial transaction platform. We’re looking for a fun, interesting, and hardcore dev to join our small team of disparate experts.\n\nThis is a remote position. We’re flexible about location and hours, so long as your normal working hours overlap at least partially with normal business hours for the Pacific time zone.\n\nWe’re a really great match for a senior dev who wants to work hard on interesting projects, while also having flexibility around time and geography.\n\nSkills & Requirements\n\nIdeally, you should have 5+ years commercial full stack development, ideally within a startup environment. You should be comfortable autonomously driving your own high quality / high velocity contributions using a range of technologies.\n\nWe work with a variety of technologies, but are currently actively looking for someone with expertise in Ruby and/or React.js.\n\nHowever please do reach out if you think you might be a great fit and have expertise around any other areas of our tech stack:\n\n- Front-end: JavaScript / React\n- Back-end: Ruby / Python / Node.js \n- Data store: MySQL / PostgreSQL / Redis \n- Agile collaboration and devops tools: Github, Trello, Slack, Chef, Ansible, Vagrant, etc\n- Modern software techniques: RESTful APIs, SOA, PaaS, etc\n\nExtra bonus points but not required -- please let us know if you happen to have additional expertise in any of these areas:\n-iOS\n-DevOps \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Full Stack, DevOps, JavaScript, Python, Ruby, Stats and Sales jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n