[Please submit your application HERE for consideration.]\nAbout Us:\n\nWe are a leading provider of SaaS products for the professional services industry. We are most well-known for our legal practice management software and our online payment solution designed specifically for legal professionals. Endorsed by all 50 state bar associations and the American Bar Association, our payment solution is trusted by attorneys nationwide. Founded in Austin, TX, in 2005, we have grown to serve over 74,100 law firms and 10,000 accounting firms with a combined headcount of 500 employees.\nWhy Join Us:\n\n\n* Innovative Environment: Be part of a team that builds cutting-edge solutions to help professional businesses operate efficiently.\n\n* Industry Leader: Work with the largest legal tech company in the market.\n\n* Career Growth: Opportunity to lead our team expansion in Colombia & Brazil and become a future leader in the company.\n\n* Customer Impact: Create products that make a real difference for our customers.\n\n* Long-Term Stability: Be part of a company with a stable and long-tenured team, where you can grow and develop new skills.\n\n* Lateral Movements: Explore opportunities for lateral moves within different business units to expand your horizons.\n\n* Travel Opportunities: Chance to travel to our HQ in Austin, Texas.\n\n* Impressive Platform: Work on an incredible payments platform that processes $20 billion USD a year.\n\n\n\nKey Responsibilities:\n\n\n* You will be working with the embedded Quality Engineer to determine what test cases are high value for automation and help\n\n* You will implement automated Python-based tests that provides the team with the confidence and the freedom to make forward progress with the application\n\n* You will identify what tests should be automated and which should not, through understanding of features and product schedule\n\n* You will implement front-end, back-end, and end-to-end automation and own and maintain automated test cases and suites and associated code.\n\n* You will help build and maintain the QE infrastructure in collaboration with the devops team to provide a reliable build pipeline and test environments\n\n* You will analyze and decompose complex issues and collaborate with others to drive the adoption of standard methodologies in code health, testing, and maintainability\n\n* You will assist with post-deployment validations in pre-production and staging environments\n\n\n\nWhat We’re Looking For:\n\n\n* You have a BS in computer science or IT or at least 5 years equivalent work experience\n\n* You have experience in the design and use of an automation framework, preferably PyTest\n\n* You have a demonstrated proficiency in Python 3 and ability to complete a coding assignment\n\n* You have a strong understanding between testing types (Unit, Functional, Non-Functional, E2E, Edge Case, etc.) and what attributes of a test make it a candidate for automation and which do not\n\n* You have familiarity with a test tracking tool, such as TestRail, Tricentis qTest, or similar and use of associated APIs for reporting automated testing results\n\n* You have experience with CircleCI, Jenkins, or some other CI system\n\n* You have experience with Git or other SCM\n\n* You have a strong understanding of manual and automated testing of front-end UIs, preferably in Cypress or Playwright\n\n* You are familiar with SQL databases writing tests using complex queries, and understanding complex schemas, and the data needed to execute various automated test cases\n\n* You have a strong understanding of concepts related to computer architecture, data structures, and both testing and programming practices\n\n* You work effectively, efficiently, and independently with minimal guidance\n\n* You have previous finance/fintech or adjacent experience. This is preferred, but not mandatory\n\n\n\nPerks and Benefits:\n\n\n* Competitive salary and benefits.\n\n* Work with a supportive and collaborative team.\n\n* Opportunities for professional development and career growth.\n\n* Flexible work environment.\n\n* Long-Term Stability: Be part of a company with a stable and long-tenured team, where you can grow and develop new skills.\n\n* Lateral Movements: Explore opportunities for lateral moves within different business units to expand your horizons.\n\n* Join us and be part of a team that's making a difference in the professional services industry! Apply now and help us build solutions that empower businesses to thrive.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Python, DevOps, Git, Senior and Engineer jobs that are similar:\n\n $55,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBogotá, Bogotá, Colombia

\n\n\nThe Role:\n\n\nAs part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software.\n\nYou will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions. You will form the internal interface between our customers and our consulting, data science, development, product management and OEM partner.  We are looking for someone that is eager to become an expert in Celonis Process Management Software and grow our Customer Support organization in our Munich office.\n\nYou will be working with current technologies  (e.g. AWS, MS Azure, Containers, Python ) and work in a broad, customer-specific and cloud based technology environment.\n\nThe work you’ll do:\n\n\n* Provide deep technical Support for Customer on Product area Event Collections, which orchestrates all Data integration services within Celonis Process Management Software\n\n* Drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes\n\n* Qualify problems or defects for close collaboration with Celonis Development and Product Management\n\n* Named technical contact for Process Modeling Customers\n\n* KPI adherence based on external Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)\n\n* Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base\n\n* Prepare and deliver Webcasts to customers and support staff on selected technical topics\n\n* Collaborate with customers based on given and preferred communication channels\n\n* Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization\n\n\n\n\n\nThe qualifications you need:\n\n\n* Have completed an Education in the field of IT, Computer Science, Engineering or similar\n\n* Have business fluency (written and oral) in German and English \n\n* Have demonstrated Software Support Engineer experience handling complex technical issues with SaaS based Solutions\n\n* Experience with major Cloud Platforms such as AWS and MS Azure\n\n* Experience of working with SQL and writing SQL Statements, other database experience such as Postgres or MySQL is a plus\n\n* Experience with Azure DevOps would be a plus\n\n* Experience in at least one programming language, preferably Java or Python would be a plus\n\n* Business Process Modeling experience would be a plus\n\n* Have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments\n\n* Are not afraid of customer contact and you are communicative and service-oriented\n\n* Existing holder of EU citizenship or existing rights to work for Germany - any applications that do not meet these requirements will automatically be rejected, we do not offer visa sponsorship.\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, DevOps, Java, Cloud, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMunich, Bavaria, Germany

The Opportunity\n\nThe Senior Software Engineer will work closely with clients to work on backend C# development. They will be a creative problem solver, have working knowledge of C#, .Net, and Agile, and have experience with DevOps. They will also be results-oriented, with experience working on iterative projects that have continuous delivery pipelines.\nWhat You'll Be Doing\n\nResponsibilities include but are not limited to: \n\n\n* Design, program and test software\n\n* Troubleshoot, data map, data model the architecture\n\n* Architect microservices, building SaaS platform ingest\n\n* Author and maintain relevant documentation for developers, clients and users\n\n* Develop and refine prototypes to confirm requirements\n\n* Program according to project plans (versions, sprints)\n\n* Lead release and post-release activities, such as support, versioning and maintenance\n\n* Collaborate with our designers to create interfaces\n\n* Peer review other team members’ code, and learn and adapt from peer review of your own code\n\n* Support sales and project managers with technical insights, leading to the creation of budgets and schedules for projects\n\n\n\nWhat You'll Need\n\nEducation:\n\n\n* A degree in Computer Science, Computer Engineering or its equivalent\n\n\n\n\nExperience:\n\nKey requirements of this position:\n\n\n* Hands-on experience with .NET Development – 5 years.\n\n* Demonstration of knowledge and experience with DevOps practices\n\n* Experience with Databricks and Python - 5 years\n\n* Experience with ETL and data warehousing patterns is an asset\n\n* Experience leading a team in designing and developing complex technical solutions.\n\n* Strategic architecture experience in a service-oriented data-driven software product organization – 5 years.\n\n* Experience breaking down user problems into stories and solutions.\n\n* Experience working on iterative projects with continuous delivery pipelines.\n\n* Experience with test-driven development.\n\n\n\n\nAdditional data related experience could also include the following:\n\n\n* Graph Database patterns\n\n* RabbitMQ, Hang Tire\n\n* Lambda patterns\n\n* BI patterns\n\n* Data indexing, partitioning & sharding\n\n* Data service & abstraction layers\n\n* RT, NRT, Bulk data operations\n\n* Webhooks, APIs, message queues\n\n\n\n\nKey Competencies and Skills:\n\n\n* Ability to communicate effectively with both technical and non-technical audiences \n\n* Demonstrated effectiveness working across multiple business units to achieve results\n\n* Hands-on development experience or full understanding of mobile and service development pipeline and process\n\n* Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects\n\n* Exceptional interpersonal and relationship management skills\n\n* Strong problem-solving skills; the ability to analyze problems and develop actionable and appropriate tactical plans quickly\n\n* Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization\n\n* Understands language best practices and that starting is as important as finishing\n\n* Know the difference between simple and easy, understand classes and mix-ins\n\n* Know the advantages and trade-offs between closure/blocks and delegates\n\n* Diligent about meeting allocated budgets and can work within time constraints without sacrificing quality\n\n* Comfortable working in cross-functional teams and can share insights and expectations with stakeholders, clients, team members and various levels of management.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to InfoSec, Senior, Engineer, Developer, Digital Nomad, DevOps, Python, Mobile, Sales, SaaS and Backend jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCalgary, Alberta, Canada