\n\n\nThe Role:\n\n\nAs part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software.\n\nYou will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions. You will form the internal interface between our customers and our consulting, data science, development, product management and OEM partner. We are looking for someone that is eager to become an expert in Celonis Process Management Software and grow our Customer Support organization in our Munich office.\n\nYou will be working with current technologies (e.g. AWS, MS Azure, Containers, Python ) and work in a broad, customer-specific and cloud based technology environment.\n\nThe work youโll do:\n\n\n* Provide deep technical Support for Customer on Product area Event Collections, which orchestrates all Data integration services within Celonis Process Management Software\n\n* Drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes\n\n* Qualify problems or defects for close collaboration with Celonis Development and Product Management\n\n* Named technical contact for Process Modeling Customers\n\n* KPI adherence based on external Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)\n\n* Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base\n\n* Prepare and deliver Webcasts to customers and support staff on selected technical topics\n\n* Collaborate with customers based on given and preferred communication channels\n\n* Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization\n\n\n\n\n\nThe qualifications you need:\n\n\n* Have completed an Education in the field of IT, Computer Science, Engineering or similar\n\n* Have business fluency (written and oral) in German and English \n\n* Have demonstrated Software Support Engineer experience handling complex technical issues with SaaS based Solutions\n\n* Experience with major Cloud Platforms such as AWS and MS Azure\n\n* Experience of working with SQL and writing SQL Statements, other database experience such as Postgres or MySQL is a plus\n\n* Experience with Azure DevOps would be a plus\n\n* Experience in at least one programming language, preferably Java or Python would be a plus\n\n* Business Process Modeling experience would be a plus\n\n* Have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments\n\n* Are not afraid of customer contact and you are communicative and service-oriented\n\n* Existing holder of EU citizenship or existing rights to work for Germany - any applications that do not meet these requirements will automatically be rejected, we do not offer visa sponsorship.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, DevOps, Java, Cloud, Senior and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nMunich, Bavaria, Germany
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Opportunity\n\nThe Senior Software Engineer will work closely with clients to work on backend C# development. They will be a creative problem solver, have working knowledge of C#, .Net, and Agile, and have experience with DevOps. They will also be results-oriented, with experience working on iterative projects that have continuous delivery pipelines.\nWhat You'll Be Doing\n\nResponsibilities include but are not limited to: \n\n\n* Design, program and test software\n\n* Troubleshoot, data map, data model the architecture\n\n* Architect microservices, building SaaS platform ingest\n\n* Author and maintain relevant documentation for developers, clients and users\n\n* Develop and refine prototypes to confirm requirements\n\n* Program according to project plans (versions, sprints)\n\n* Lead release and post-release activities, such as support, versioning and maintenance\n\n* Collaborate with our designers to create interfaces\n\n* Peer review other team membersโ code, and learn and adapt from peer review of your own code\n\n* Support sales and project managers with technical insights, leading to the creation of budgets and schedules for projects\n\n\n\nWhat You'll Need\n\nEducation:\n\n\n* A degree in Computer Science, Computer Engineering or its equivalent\n\n\n\n\nExperience:\n\nKey requirements of this position:\n\n\n* Hands-on experience with .NET Development โ 5 years.\n\n* Demonstration of knowledge and experience with DevOps practices\n\n* Experience with Databricks and Python - 5 years\n\n* Experience with ETL and data warehousing patterns is an asset\n\n* Experience leading a team in designing and developing complex technical solutions.\n\n* Strategic architecture experience in a service-oriented data-driven software product organization โ 5 years.\n\n* Experience breaking down user problems into stories and solutions.\n\n* Experience working on iterative projects with continuous delivery pipelines.\n\n* Experience with test-driven development.\n\n\n\n\nAdditional data related experience could also include the following:\n\n\n* Graph Database patterns\n\n* RabbitMQ, Hang Tire\n\n* Lambda patterns\n\n* BI patterns\n\n* Data indexing, partitioning & sharding\n\n* Data service & abstraction layers\n\n* RT, NRT, Bulk data operations\n\n* Webhooks, APIs, message queues\n\n\n\n\nKey Competencies and Skills:\n\n\n* Ability to communicate effectively with both technical and non-technical audiences \n\n* Demonstrated effectiveness working across multiple business units to achieve results\n\n* Hands-on development experience or full understanding of mobile and service development pipeline and process\n\n* Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects\n\n* Exceptional interpersonal and relationship management skills\n\n* Strong problem-solving skills; the ability to analyze problems and develop actionable and appropriate tactical plans quickly\n\n* Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization\n\n* Understands language best practices and that starting is as important as finishing\n\n* Know the difference between simple and easy, understand classes and mix-ins\n\n* Know the advantages and trade-offs between closure/blocks and delegates\n\n* Diligent about meeting allocated budgets and can work within time constraints without sacrificing quality\n\n* Comfortable working in cross-functional teams and can share insights and expectations with stakeholders, clients, team members and various levels of management.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to InfoSec, Senior, Engineer, Developer, Digital Nomad, DevOps, Python, Mobile, Sales, SaaS and Backend jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nCalgary, Alberta, Canada
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.