Hello there!\n\nDo you have a soft spot for bootstrapped, profitable companies with a meaningful, globally utilised product? Would you like to work within a small, super-capable team in a refreshing work environment? Would you like to work on an application that is changing the way we learn and communicate? Would you like to learn about how technical support works? You might just be the perfect fit for our new Customer Support opportunity here at Drops!\n\n**About us:**\n\nOur goal at Drops is to ensure effective language learning through a delightful, seamless, gamified experience. We strive to be the #1 app for vocabulary learning and we’re very much on the way there! Our app has been live on the App Store for over 3 years, covering 37 languages, serving 20 million users across the globe and has been featured on both the App Store and Play Store multiple times. We were super chuffed to be awarded ‘App of the Year 2018’ by Google on the Play Store and have been featured by TechCrunch, FastCo, Forbes, CNN, Bloomberg, VentureBeat and many more. In short, we’re a small, efficient team spread mostly across Europe, achieving great things the remote way! Our founders, Dani & Mark, are involved in everyday implementation, strategy and support, working with the team on innovative ideas to shift the needle in the language learning space.\n\nCheck us out and see what you think: http://drops.app.link/\n\n**What are we looking for?**\n\nWe’re looking for a junior support specialist, focusing on bolstering the relationship with our customers by providing a prompt, professional and warm approach to resolving issues. You’ll have experience using the latest support tools with a focus on automation and providing great service when requiring manual intervention.\n \n \nHaving experience in remote working and knowledge of the following languages is a plus: Chinese, Spanish, German, French or Portuguese.\n\n\n# Responsibilities\n * Solve customer issues via different channels with ensuring customers’ satisfaction and happiness with our products and service\n* Investigate and analyze issues in Drops. Answer how to questions, recommend known technical solutions and research workarounds\n* Take ownership of technical issues and customers problems from the beginning to the end, ensure timely follow-up and satisfactory resolution\n* Assist with keeping internal and customer-facing support documentation up-to-date. \n\n# Requirements\n* Have excellent listening skills and an empathetic voice and manner\n* Can judge subtext easily in a conversation, adapt to the customer's message and constantly evolve the tone of voice to meet the needs of our varying customer base.\n* Have the ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer\n* Show composure, resilience, and flexibility as customer needs expand and case volume changes \n* Good at mobile devices, apps and other tech products\n* Are proficient in English (C1-C2)\n* Have experience in customer support and tooling (preferably zendesk)\n\n**Benefits**\n\n* 🌍 All the perks of remote working\n* 👥 An awesomely compact 19 person team\n* 🧠 Yearly educational allowance\n* 💪 Fitness allowance\n* 💻 High-end Apple hardware and ergonomic accessories\n* 🏖 30 days of holiday per year (including Christmas and other holidays)\n* ✈️ Quarterly team gathering somewhere in the world (Amsterdam, Iceland, Lisbon and Budapest were previous locations) \n\nPlease mention the words **SUSPECT CUSTOM CELERY** when applying to show you read the job post completely (#RMy4xMzMuMTE1LjE1Nw==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Junior, Customer Support and Non Tech jobs that are similar:\n\n $50,000 — $90,000/year\n \n\n#Location\nEurope

\n\nDevelopment \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Junior, Full Stack, Customer Support, Developer and Digital Nomad jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nMediavine, a fast-growing advertising management company representing over 2500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.\n\nWe are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.\n\nAs a Publisher Support Engineer at Mediavine, you can expect to:\n\n\n* Troubleshoot and resolve support tickets from publishers\n\n* Work with the development team on plugin rollouts\n\n* Work with the support team to triage different technical problems\n\n* Help to educate publishers on technical concepts & explain in non-technical ways\n\n* Provide basic tweaks to customer blogs\n\n\n\n\nRequirements:\n\nMust Haves\n\n\n* Bachelors Degree in Computer Science OR equivalent technical experience\n\n* Comfortable with HTML, CSS, basic JavaScript & PHP\n\n* Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.)\n\n* 2+ years experience in a customer service role\n\n* Excellent problem solving and troubleshooting skills\n\n* Ability to empathize with customers\n\n* Continuous drive to learn\n\n* Native level proficiency with the English language\n\n* Located within the United States\n\n\n\n\nBonus points for\n\n\n* Experience working with Agile Frameworks like SCRUM\n\n* Technical experience within the Wordpress platform\n\n* Experience with transactional databases (SQL, mySQL, etc.)\n\n\n\n\nBenefits\n\n\n* Travel opportunities\n\n* Work Remote\n\n* Comprehensive Benefits including 401k, Health, Dental, and Vision insurance\n\n* Learning Allowance\n\n* Access to experienced engineers with direct mentorship opportunities\n\n* Generous Vacation/Time off policies\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, English, JavaScript and Junior jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

We’re an established software business helping content publishers approach the mobile space with easy to use and efficient solutions. We’ve built a successful product, [MobiLoud](https://www.mobiloud.com/), helping WordPress publishers create native apps with their content and we’re working on other products in the same space.\n\nYou’ll be responsible to deal directly with our customers, explaining the product, helping them during onboarding, supporting them with any questions or issues. You’ll also work closely with our developers to lead the development of new features, improvements and bug fixes.\n\nWe’re looking for a person with strong technical understanding in the mobile and WordPress space (PHP and WordPress knowledge required), sales and customer support skills, excellent writing and communication skills. You have an entrepreneurial, hands-on and problem-solving approach to business.\n\nThis is the right job for you if you’re a fluent English speaker who can write and code and loves to delight customers. You might be a developer by training, but you’ve set your mind on working in a customer facing role.\n\nYou’ll join a small team including the company founder and a junior Support person, a WordPress plugin developer and two app developers. You’ll work closely with our app production teams, who ensure our apps are built and delivered to the stores every day. You’ll be the company founder’s right hand man and take responsibility to lead the whole team to provide our customers the best possible experience.\n\n**On a typical day you’ll be:**\n\n- Responding to customer inquiries, demonstrating the product, ensuring a good fit with the customer problem and helping out with any issues.\n- Working with our developers on issues to resolve, new features to build and other improvements, coordinating the development of new product features and their roll out.\n- Testing and releasing our WordPress plugins, managing QA on our apps.\n- Troubleshooting issues directly with customers, trying to resolve technical problems before involving a developer, creating detailed bug reports where developers need to be involved.\n- Overseeing our production processes and ensurin we take action where needed to get to a positive outcome for our customers in the shortest time possible.\n- Writing support documentation and procedures, suggesting improvements to our systems and team organization.\n\n**Your skills:**\n\n- Excellent organisation skills, you can keep track of open issues and the work of our app production team.\n- Strong communications skills, perfect written and spoken English\n- Confident dealing with customers over email and phone\n- Working knowledge of PHP and WordPress, you know at least the basics of web development (CSS/HTML/PHP)\n- Strong technical problem solving skills, you can identify and resolve technical problems independently when a developer is not needed\n\n**How we work**\n\nWe’re a remote team spread around the world. We enjoy this way of working and the freedom it affords all of us. We collaborate mainly using chat (Slack/Skype) and great simple tools like Trello.\n\nWe care about the people working with us and aim to build long-lasting relationships with anyone who will join the company. For this, personality fit on top of skills is key. We’re looking for smart, independent and creative people who want to build something great, take decisions independently and make an impact.\n\n**Time and salary**\n\nWe will decide together on a work schedule that works for you based on your life and priorities. You can work from wherever you want and whenever you want. We like to find responsible people and let them do their job autonomously. Time required: 30-40 hours a week.\n\nSalary will be based on experience. While the company is based in London, UK, you can be anywhere. You’ll be hired as an independent contractor.\n\n \n\nPlease mention the words **LOCK WOOL TODAY** when applying to show you read the job post completely (#RMy4xMzMuMTE1LjE1Nw==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Mobile, Android, iOS, Wordpress, Customer Support, Executive, English, PHP, Junior and Sales jobs that are similar:\n\n $62,500 — $115,000/year\n

## Description\n*_For this position we're looking for a remote teammate in APAC timezones (UTC+8 ± 3 hours) to work an offset week. You will work 5 days a week but 2 of those days will be Saturday and Sunday. The two days that you take off are up to you._*\n\nThe Customer Support team are primarily responsible for onboarding, educating, and supporting our customers on a global level. They start work the moment a customer decides they want to use Intercom, and they stick with them every step of the way to ensure they get the most value from the product. Support Engineers are responsible for working directly with customers to help them integrate Intercom into their products, diagnose, report, and solve technical issues customers run into, and act as the bridge between our customers and our product design and development teams.\n\nAs a Support Engineer you will:\n\n* Face debugging complex issues not only within our own codebase but also with the many technologies employed by our customers. You'll be working with and learning a myriad of tech, including but not limited to: Ruby, Ruby on Rails, Ember.js, MongoDB, MySQL, Redis, Pusher, nginx, Sinatra, Sidekiq, and lots more. You’ll also apply this technical knowledge building tools to help us do our jobs more effectively and efficiently.\n* Solve technical problems for customers on a daily basis. Our customer support engineers need to be quick learners and come up to speed quickly with everything to do with our product. You’ll be expected to distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.\n* Influence the direction of Intercom, the product. You will be talking with lots of our customers on a daily basis. The team is responsible for ensuring that newly acquired customers have a great experience with the product. A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. You will be working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Hustle, defined as the fight to make positive, regular progress and encourage that fight in others, is key to the success of this team and Intercom as a whole.\n\nWe like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.\n\n## REQUIREMENTS\n\n* Being extremely self-motivated, driven, and highly communicative using asynchronous methods (You're used to living in chat apps like Slack or Hipchat)\n* Previous experience in a remote working environment\n* At least a junior level engineering or web development background and should be hungry to improve their technical skills\n* Previous experience in a troubleshooting environment and be a great problem solver\n* The ability to rapidly switch gears while retaining focus on the bigger picture\n* Passion for talking to customers all day, every day\n* Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language [English]\n* Strong JavaScript knowledge\n* Unlike other companies, everyone in Intercom talks directly with customers. Candidates must be ambitious (every day counts!), eager to learn and improve themselves, excited about technology and the future of the internet, kind, without ego, and with a sense of humor.\n\n*Bonus skills and attributes:*\n\n* Bachelor of Computer Science\n* Strong knowledge of Ruby programming language\n* Familiarity with Ruby on Rails and/or Ember.js frameworks\n* Familiarity with native mobile development (iOS and/or Android)\n\n## BENEFITS\n\n* A competitive salary\n* Equity in a fast growing start-up\n* Regular compensation reviews: great work is rewarded!\n* Live where you want while contributing meaningfully to a very fast growing and dynamic startup\n* Flexible holidays\n* Something else that’s important to you? Talk to us, we’re flexible :)\n\n\nExtra tags: customer support, support engineer, customer service \n\nPlease mention the words **REWARD SECRET SPHERE** when applying to show you read the job post completely (#RMy4xMzMuMTE1LjE1Nw==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, JavaScript, Ruby, Mobile and Junior jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n ⏰ Async\n\n