This job post is closed and the position is probably filled. Please do not apply. Work for Scrapinghub and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 404 3 years ago
\nAbout The Job:\n\nAs a member of the Support Team at Scrapinghub, you will be responsible for providing customer support across all our platforms, working closely with development, sales and other technical teams to ensure our customers are receiving the best service possible.\n\nWe are big fans of Continuous Improvement and use metrics to measure and improve our processes, whenever possible we suggest improvements to our products and write our own internal tools in order to give the best possible service to our Customers.\n\nAbout you:\n\nYou are extremely well organised and self-motivated - essential because we’re a remote team. You are a creative problem solver with think-outside-the-box and can-do attitude and have a passion for great customer service.\n\n\nJob Responsibilities\n\n\n* Provide world class support for our Scrapinghub customers by delighting them in every interaction\n\n* Investigate and resolve issues keeping the customer up to date on progress\n\n* Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customers to get the best value possible.\n\n* Demonstrate leadership and ability to work independently to resolve complex technical issues\n\n* Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation\n\n* Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.\n\n* Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.\n\n* Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can\n\n* Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes\n\n* Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction\n\n* Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.\n\n* Be available to participate in the weekend on-call rotation - approximately one weekend every 2 months.\n\n\n\n\n\n\n\nJob Requirements\n\n\n\n* 2+ years of support or equivalent experience in a customer facing role\n\n* Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)\n\n* Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql)\n\n* Experience with any server side programming\n\n* Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting\n\n* Basic understanding of Python to be able to write a simple code or review code.\n\n* Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience\n\n* Strong team player with good analytical and technical writing skills\n\n* Strong relationship building skills with a sense of collaboration\n\n* Ability to multi-task and manage multiple priorities and commitments\n\n* Availability to work full time, during European working hours\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, English, Python and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Scrapinghub and want to re-open this job? Use the edit link in the email when you posted the job!
\nAre you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month? Do you like working in a company with a strong open source foundation? Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.\n\n\nRole Responsibilities\n\n\n\n\n* Provide world class support for our Scrapinghub customers by delighting them in every interaction\n\n* Investigate and resolve issues keeping the customer up to date on progress\n\n* Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.\n\n* Demonstrate leadership and ability to work independently to resolve complex technical issues.\n\n* Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.\n\n* Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.\n\n* Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.\n\n* Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.\n\n* Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes\n\n* Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction\n\n* Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.\n\n* Be available to participate in the weekend on-call rotation - approximately one weekend per month.\n\n\n\n\n\n\nSkills/ Qualifications\n\n\n\n\n* 3+ years of support or equivalent experience in a customer facing role\n\n* Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)\n\n* Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).\n\n* Experience with any server side programming\n\n* Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.\n\n* Basic understanding of Python to be able to write a simple code or review code.\n\n* Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.\n\n* Strong team player with good analytical and technical writing skills.\n\n* Strong relationship building skills with a sense of collaboration.\n\n* Ability to multi-task and manage multiple priorities and commitments.\n\n* Availability to work full time, during APAC hours.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, English, Python and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Close.io and want to re-open this job? Use the edit link in the email when you posted the job!
ABOUT US\n\nAt Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.\n\nTHE JOB\n\n\n\n* Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges\n\n* Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible\n\n* Create helpdesk content that explains features and details workflow setup\n\n* Write up bug reports and feature requests for our engineering team to review\n\n\n\n\nYOU HAVE\n\n\n* Native-level English proficiency and are excited to work directly with customers via email, phone or live chat\n\n* A deep understanding of the craft of sales (or are itching to learn)\n\n* The ability to translate complex concepts into easy-to-follow written content\n\n* Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Zoom/Skype, etc.)\n\n* The schedule to work Monday through Friday, 9am - 6pm Pacific Time\n\n\n\n\nBONUS POINTS FOR…\n\n\n\n* Working knowledge of Python or Junior-level experience as a software engineer\n\n* Experience providing support for a SaaS product\n\n* Having your first name registered on Freenode\n\n\n\n\nWHY WORK FOR US?\n\n\n\n* We’re a very small team doing very big things — your work will make a huge impact and your voice will be heard\n\n* Competitive salary\n\n* Excellent healthcare, dental and retirement package \n\n* Work remotely from anywhere on the west coast or our HQ in San Francisco, CA\n\n* 3-4 all-expense paid worldwide team retreats\n\n\n \n\nPlease mention the words **MOMENT EFFORT COMBINE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support, Executive, English, Python and Sales jobs that are similar:\n\n
$65,000 — $115,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Platform.sh and want to re-open this job? Use the edit link in the email when you posted the job!
\nPlatform.sh the award-winning PaaS solution from Paris, France, is looking for talented Python and Go developers with great Linux systems skills who are passionate about customer success, security, and application uptime.\n\nOur customer base spans thousands of web applications in > 100 countries consuming 10s of thousands of CPUs on four different public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We're hardcore technologists with equally hardcore customers. \n\nWe can clone whole running systems, including the state, services, and topology in a matter seconds, but we want to be able to run that on any developer’s local box. Want to help us finish that?\n\nThe main API to operate and orchestrate our clusters of LXC containers is Git; our customers need on-boarding and training before they can master the Platform.sh fu. Are you good at explaining technology to people?\n\nWe need to automate more of the Puppet magic. We need to have more auto-healing on the high-availability clusters. We need more performance out of our multi-protocol ssh proxy. We need work on our CEPH Implementation; We need to get our fabulous Debian package generation streamlined and faster. We need… great ideas on how to make Platform.sh even better, and someone who can help our customers overcome the bumps in the road. Interested? Join us!\n\nThis position involves 20% engineering and 80% provisioning, onboarding, and customer support (including on-call). You can work from anywhere. Occasional travel to places like Paris, France, may be required. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Ops, Python, API, Travel, Marketing, Sales and Linux jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
Frontpage
🏝 Remote jobs
🌗 Dark mode
👩💻 Hire remote workers
🚨 Post a remote job
🍱 Compact mode
✍️ Remote work blog new
Health insurance for teams
Hacker News mode
Safe for work mode
