Remote CSS + Full Stack + HTML + Lead + Python Jobs

At Tucows, we’ve crafted a Mobile Services Enablement (MSE) platform that allows our customers in the MNO/MVNO space to power all aspects of their business. We offer a clean and simple solution delivered via API that makes integration with 3rd party platforms effortless. Our MSE platform includes subscription management, billing and provisioning services, and supports 5G technology making it the ideal choice for our customers.\n\nWe’re looking for a Developer Support Lead who can take a leadership role in helping us build out our full scope support practices that provide developers working with our platform the tools they need to get the most out of our product. In this role you’ll be working closely with our Engineers, Developers, and Product Managers to detail how the platform works, provide support to customers who need our help getting our platform coordinated into their environment, and to test our solution to ensure we’re delivering a phenomenal customer experience to our partners.\n\n# Who you are:\n* You are skilled at explaining complex technical problems and issues to both technical and non-technical audiences \n* You understand web services, including transport (primarily HTTP), common data formats (JSON and XML), and standard API patterns (e.g. SOAP and REST)\n* You can write and document code in at least one language (Python, Ruby, Java, Go)\n* You have broad capabilities to troubleshoot client-side code (JavaScript).\n* You have experience interacting with and suggesting improvements to different UI platforms.\n* You have a good relationship with command line environments and have a grasp of basic scripting and textual search and manipulation tools (grep, awk, sed, cut, etc.)\n* You are a customer advocate who excels working with product managers and developers to deliver meaningful change to our customers.\n* A demonstrable understanding and experience in at least one of the areas of Domains (inc. DNS, email, SSL), Mobile and ISP.\n* Front End: Javascript + HTML + CSS (Must Have) A modern JS framework such as Vue, Angular, React (Nice to Have)\n* Back-End, Application: At least two application-level programming languages of your choice. (Java, Go, Python...etc)\n* Progressive experience supporting customers in B2B software / SaaS organizations\n* Excellent prioritization, analytical and problem-solving skills.\n* Excellent verbal and written communication skills - ability to articulate sophisticated topics, issues and resolutions both orally and in writing.\n* Previous experience developing software and a deep love for helping our customers tackle their problems.\n\n# What you'll do: \n* Seek questions from developers about our integration tools and APIs\n* Build and Maintain our Developer knowledge base detailing known issues and solutions, and extend our support infrastructure by crafting and writing diagnostic tools/scripts.\n* Collaborate with our Product Management and Development Teams on activities such as root cause analysis, debugging, support, and post-mortem analysis of incidents and service interruptions.\n* Assist in the QA process for new platform features and/or perform platform testing to ensure our platform systems continue to run when software and hardware infrastructure upgrades occur.\n* As the voice of support, utilize customer feedback collected through partner concerns to our Support Teams to identify and drive improvements in our products\n* Write example code utilizing our APIs and platform interfaces to illustrate concepts or help prototype ideas in collaboration with customers\n\n# About Tucows:\nTucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have grown into a stable of businesses; mobile, internet and domains.\n\nWe embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!\n\nToday, close to a thousand people work in over 16 countries to help us make the Internet better. If this sounds exciting to you, join the herd!\n\n__________\n\nWant to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.\n\nWe also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.\n\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.\n\nLearn more about Tucows, our culture and employee benefits on our site [here](https://tucows.com/).\n \n\nPlease mention the words **MIXTURE FALSE MORNING** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $100,000 — $150,000/year\n \n\n#Location\nWorldwide

# About the role\nDraftable API is our cloud API service for comparing documents, powered by our world-class Draftable technology. It is one of our two main products. Over the last year, we’ve been experiencing strong growth and we are now looking for an excellent generalist to join our team.\nYou will be the technical lead for Draftable API and oversee much of web infrastructure. You will be working with our Product Lead and other team members to prioritize and build features. \nYou will also be involved with developing our document comparison viewer, which is written in Javascript and used in all our products.\nYou will spend at least 80% of your time thinking about how to implement things and writing code.\n\n# About you\n* You have 5+ years of experience with Python (Django, Django REST Framework).\n* You have 3+ years of experience with front-end development (Javascript, CSS, HTML).\n* You have at least a year of experience with React.\n* You are independent and self-reliant. You are happy working on a task by yourself but you will take initiative to involve other team members when necessary.\n* You have a strong awareness of efficiency and computer science fundamentals (but you don’t need to know this stuff cold like a grad).\n* You appreciate the importance of clear communication, especially in a remote role.\n\n# Work/life balance\nWe understand you have a life outside work and we will respect your non-working and family time. We expect engineers to work a full-time load of 40 hours per week (and no more) and to be very productive during that time.\nOur team is mostly remote (5 in Melbourne, 2 in Poland, and a few travelling the world). And we prefer working with remote engineers, but we’re also open to welcoming you into our Melbourne office. \nYou will have flexibility to schedule your work around your other obligations but you will usually work at a fixed time. If your work hours don’t have much overlap with Australian business hours, you will need to be flexible with scheduling meetings late at night or early in the morning.\nOur service is very stable and we haven’t had any critical incidents that required urgent attention over the last year.\n\n# About our culture\nWe’re easy-going and easy to work with. We’re developer-led and have a flat structure. We are collaborative, and we expect you to take an active role in evolving our engineering culture. We like writing things down. We love Slack.\nWe launch things as soon as they’re ready. We do things right the first time, even if it takes a little longer. We don’t have much technical debt. From time to time we promise a feature to customer, but we otherwise don’t have many external deadlines.\n\n# Some things you might be doing in your first few months\n* Adding a new end-point to Draftable API\n* Build an admin interface for internal staff\n* Get our integration tests running inside docker\n* Build a marketing sign-up page for our website that pipes form data through to Salesforce\n* Work with our product lead to add a feature to our comparison viewer\n\n\n# About our technical stack\nWe have a fairly standard tech stack: Python (Django, Celery, SaltStack), React, PostgreSQL, Redis and RabbitMQ. Our frontend is JS, react, CSS, HTML.\nOur core algorithms and products are written in .NET (mostly C# with some F# and some C++). In this role, it’s not intended that you will contribute to the core technology. \n\nRead more about our hiring process here: https://draftable.com/careers/hiring-process \n\nPlease mention the words **ECHO CODE CAT** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMjU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, React, CSS, HTML, Python, API, Senior, Engineer, Full Stack, Cloud, Admin and Marketing jobs that are similar:\n\n $70,000 — $120,000/year\n \n\n#Location\nWorldwide