At Tucows, we’ve crafted a Mobile Services Enablement (MSE) platform that allows our customers in the MNO/MVNO space to power all aspects of their business. We offer a clean and simple solution delivered via API that makes integration with 3rd party platforms effortless. Our MSE platform includes subscription management, billing and provisioning services, and supports 5G technology making it the ideal choice for our customers.\n\nWe’re looking for a Developer Support Lead who can take a leadership role in helping us build out our full scope support practices that provide developers working with our platform the tools they need to get the most out of our product. In this role you’ll be working closely with our Engineers, Developers, and Product Managers to detail how the platform works, provide support to customers who need our help getting our platform coordinated into their environment, and to test our solution to ensure we’re delivering a phenomenal customer experience to our partners.\n\n# Who you are:\n* You are skilled at explaining complex technical problems and issues to both technical and non-technical audiences \n* You understand web services, including transport (primarily HTTP), common data formats (JSON and XML), and standard API patterns (e.g. SOAP and REST)\n* You can write and document code in at least one language (Python, Ruby, Java, Go)\n* You have broad capabilities to troubleshoot client-side code (JavaScript).\n* You have experience interacting with and suggesting improvements to different UI platforms.\n* You have a good relationship with command line environments and have a grasp of basic scripting and textual search and manipulation tools (grep, awk, sed, cut, etc.)\n* You are a customer advocate who excels working with product managers and developers to deliver meaningful change to our customers.\n* A demonstrable understanding and experience in at least one of the areas of Domains (inc. DNS, email, SSL), Mobile and ISP.\n* Front End: Javascript + HTML + CSS (Must Have) A modern JS framework such as Vue, Angular, React (Nice to Have)\n* Back-End, Application: At least two application-level programming languages of your choice. (Java, Go, Python...etc)\n* Progressive experience supporting customers in B2B software / SaaS organizations\n* Excellent prioritization, analytical and problem-solving skills.\n* Excellent verbal and written communication skills - ability to articulate sophisticated topics, issues and resolutions both orally and in writing.\n* Previous experience developing software and a deep love for helping our customers tackle their problems.\n\n# What you'll do: \n* Seek questions from developers about our integration tools and APIs\n* Build and Maintain our Developer knowledge base detailing known issues and solutions, and extend our support infrastructure by crafting and writing diagnostic tools/scripts.\n* Collaborate with our Product Management and Development Teams on activities such as root cause analysis, debugging, support, and post-mortem analysis of incidents and service interruptions.\n* Assist in the QA process for new platform features and/or perform platform testing to ensure our platform systems continue to run when software and hardware infrastructure upgrades occur.\n* As the voice of support, utilize customer feedback collected through partner concerns to our Support Teams to identify and drive improvements in our products\n* Write example code utilizing our APIs and platform interfaces to illustrate concepts or help prototype ideas in collaboration with customers\n\n# About Tucows:\nTucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have grown into a stable of businesses; mobile, internet and domains.\n\nWe embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!\n\nToday, close to a thousand people work in over 16 countries to help us make the Internet better. If this sounds exciting to you, join the herd!\n\n__________\n\nWant to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.\n\nWe also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.\n\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.\n\nLearn more about Tucows, our culture and employee benefits on our site [here](https://tucows.com/).\n \n\nPlease mention the words **MIXTURE FALSE MORNING** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $100,000 — $150,000/year\n \n\n#Location\nWorldwide

We are looking for an experienced full-stack developer, focused on web front ends, to lead the development of our product UI/UX.\n\nWe are a cyber security company with many projects. Our web application is multi-lingual and has a base set of functionality, but we have an extensive list of features in our goal of a peerless product. Architecting, understanding our extensive backend, and implementing these features would be about 95% of your time. Additionally, our marketing websites are multi-lingual and updated about once per month, so this would be about 5% of your time.\n\n**Join PolySwarm.**\n\nWe're developing innovative solutions to age-old information security problems - and we need your help.\n\nPolySwarm is a marketplace that produces crowdsourced threat intelligence (malware detection today, more tomorrow).\n\nNo one has done this before. We'll get things wrong - that's okay! With your help, we'll get fewer things wrong, identify mistakes earlier, and improve processes to prevent future missteps.\n\nYou're in on the ground floor - you'll have a say in what we do and how we do it. By joining PolySwarm, you'll be joining a dynamic team on the bleeding edge of information (computer) security and blockchain - answering questions few have thought to ask.\n\n**If You Are:**\n\n* proficient with Docker, JavaScript, HTML, CSS/SASS, React, Redux, NodeJS, TypeScript, Jest, Storybook, and Gatsby\n* familiar with Python or Rust\n* experienced at creating clean/efficient UX\n* experienced building both the front-end and back-end for a web application\n* experienced with payment processing services like Stripe\n* experienced at developing/managing a multi-language web application\n* proficient in speaking/writing/reading English\n\n... then we are interested in you.\n\n\n**The Ideal Candidate Is**\n\nindependently motivated & self-directing\nintrospective: able to identify weak spots / problem areas in our existing processes or code and suggest / implement solutions\ninterested in creating a top quality user experience for both desktop and mobile users\ninterested in web application development\nhas an eye for design\n\n**We Offer**\n\n* Competitive salaries\n* Excellent health, dental, vision coverage\n* Paid vacation days\n* Flexible work hours - we have core hours on weekdays during US business hours, but outside of scheduled meetings, but if you want to start a little earlier or stay a little later, that's up to you..\n* Remote Ok - You can work remotely, or you can work from one of our offices when this Covid-19 stuff ends.\n* Powerful servers, laptops, desktops - whatever you need to be most productive!\n\n*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.*\n\n**About PolySwarm**\n\nThe PolySwarm Team is made up of InfoSec veterans with decades of experience in government and industry. We’re driven to improve the threat intelligence landscape for ourselves, our clients and the industry at large. By providing robust incentives that align participants’ interest with continued innovation, PolySwarm will break the mold of today’s iterative threat intelligence offerings.\n\nAll PolySwarm (Co-)Founders are also members of Narf Industries, LLC, a boutique information security firm specializing in tailored solutions for government and large enterprises. Narf operates on the cutting-edge of InfoSec, blockchain and cryptographic research, having recently completed a blockchain-based identity management project for the Department of Homeland Security (DHS) as well as several cutting-edge partial homomorphic encryption projects on behalf of DARPA.\n\nFor more about the team and the team's advisers, head over to: https://polyswarm.io/team\n\nTo see our web application, head over to: https://polyswarm.network\n\n**What we use:**\n\n* Docker\n* JavaScript\n* HTML\n* CSS/SASS\n* React, Redux\n* NodeJS\n* TypeScript\n* Templating\n* Gatsby\n* Storybook\n* Jest\n\n**Bonus skills:**\n\n* Python\n* Rust\n* Elastic Search\n* Kibana\n* Kubernetes \n\nPlease mention the words **DEPUTY BURGER CENTURY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $100,000 — $150,000/year\n \n\n#Location\nWorldwide