\nAbout Us:\n\nTens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored for individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year! \n\nEnjoy the casual culture, remote-first workplace, and generous PTO/benefits! \n\nApply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!\n\nWe are seeking dynamic and experienced Care Coordinators to join our growing team. As the primary point of contact for our valued customers, you will provide exceptional support and assistance through inbound and outbound communication channels, ensuring timely and accurate service that exceeds our customers' expectations. With your expertise, you will manage customer interactions with professionalism and care, becoming a key member of our dedicated customer support team. Join us and make a meaningful impact on the customer experience.\n\n*If you are applying via Indeed.com - please apply directly through our website at Careers - Henry Meds in order to complete the required, interactive assessment for the position. Thank you in advance! \n*Please note - the cohort start date for this position will be Friday, August 16th, 2024.\nApplication Submission Assistance: If you encounter any difficulties while submitting your application, please follow these steps:\n\n\n* If you experience issues, try refreshing the page and ensure that you have accepted cookies. This often resolves common submission problems.\n\n* Please note you may be unable to apply to this role on a mobile device and may need to use a PC.\n\n\n\nContact Us for Further Assistance:\n\n\n* If problems persist, please do not hesitate to contact us for support. We are here to help address any issues and ensure a smooth application process.\n\n\n\n\nKey responsibilities:\n\n\n* Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.\n\n* Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.\n\n* Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.\n\n* Collaborate with other team members to provide a seamless and efficient customer service experience.\n\n* Serve as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.\n\n* Guide patients through the process of scheduling appointments, accessing their accounts, and navigating our telehealth platform\n\n\n\n\nRequirements:\n\n\n* At least 1 year of customer service experience is required.\n\n* Must be comfortable in a telephonic support position that requires dynamic communication and soft skills that lend to patience, empathy, active listening and the ability to clearly articulate solutions to their problems.\n\n* The ability to handle difficult situations and complaints with tact and professionalism.\n\n* Proficiency in using phone and computer systems for customer interactions.\n\n* A positive attitude and a commitment to providing excellent customer service.\n\n* Private work environment due to HIPAA regulations.\n\n* Previous experience in healthcare and/or startup companies is a plus!\n\n* Must have a flexible schedule to accommodate business needs - shifts will be confirmed after training is complete (no more than 4 weeks beyond your start date.) Work schedules will be consistent hours (vs. rotating schedules.) Additional details will be discussed at the time of an interview.\n\n\n\n\nCompensation:\n\n$21.63 per hour \n\nCompany Offers:\n\n\n* Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employee and 50% for their qualified dependents).\n\n* 401k with matching contributions beginning your first day.\n\n* Unlimited PTO.\n\n* Full remote position with occasional travel.\n\n* Impactful rewarding work as part of a fast-growing brand helping thousands of people every day.\n\n\n\n\nPlease note that Henry Meds cannot provide sponsorship at this time.  Applicants must be legally able to work in the US without sponsorship. \n\nEqual Opportunity Statement:\n\nHenry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Mobile and Mobile jobs that are similar:\n\n $55,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSpringfield, Missouri, United States

\nOverview\n\nLightship is a clinical trials service provider leading in increasing access and choice in taking part in research to improve equity for all. We design and conduct studies in partnership with biopharmaceutical companies to accelerate bringing new therapies to market. Our approach is to engage people where they are and support them across their journey in a clinical trial, from first contact to study completion. We work to make it easy, convenient, and safe for people to take part by offering visits in clinic, at home, using our mobile research units, and digital health tools. By transforming the way, we conduct clinical research, we can decrease study timelines and reduce dropouts to accelerate development of better therapies.\n\nThe Clinical Study Coordinator is an energetic, independent, and compassionate individual. This is a specialized role in clinical research that includes working with and under oversight from study investigators to perform delegated clinical research activities. This individual works in a pivotal role of coordinating communication, activities, and supplies among patients, investigators, home health personnel, vendors, and other study personnel to prepare for and complete study visits, procedures, and assessments.  \n\nA successful candidate will possess a willingness and desire to work independently without significant supervision. Lightship expects each individual to anchor their availability in the standard operating hours for their geographic location, however, true to our values of inclusion and flexibility, this role, along with all others at Lightship, may be asked to flex work hours to accommodate US West Coast, US East Coast, and UK-based time zones, based on business need. In practice, this may translate to days that have a slightly earlier start or evenings that have a slightly later end. Culturally, we aim to balance the ability to operate across time zones with respect for each individual's daily life.\n\nAdditionally, this position may require occasional travel up to 30%.\n\n \n\nThe Clinical Study Coordinator is responsible for:\n\n\n* Assisting investigators, sub-investigators, and other Lightship personnel in successful implementation and conduct of research studies\n\n* Understanding and complying with all regulations, policies, and guidelines applicable to clinical research, including GCP, FDA, and IRB requirements\n\n* Adhering to study protocol and performing the assigned study tasks per delegation\n\n* Tracking and reporting status of key study activities and milestones to study team (as requested)\n\n* Preparing, reviewing, and maintaining essential regulatory documents, ensuring that required essential documents are accurate, complete and current and are filed in the ISF, as assigned  \n\n* Facilitating site staff training and access to applicable systems\n\n* Preparing and distributing study reports (e.g., screening, enrollment, AEs, deviations) as requested\n\n* Supporting process improvement initiatives, as they relate to study coordination, through the building of SOPs, working instructions, process flows etc.\n\n* Assisting with Institutional Review board (IRB) submissions or addressing IRB correspondence, as requested\n\n* Coordinating and conducting study activities with patients and serving as the primary point of contact for patients, investigators, and study personnel, including but not limited to:\n\n\n\n* Patient scheduling\n\n* Pre-screening activities (e.g., phone screening) and other recruitment activities as approved by the IRB\n\n* Addressing patients’ questions about research studies\n\n* Collecting preliminary medical history from patients\n\n* Collecting and reviewing medical records from patients’ providers\n\n* Coordinating research procedures and assessments; keeping track of all planned and completed study visits\n\n* Organizing patients’, investigators’, home health personnel, and any relevant vendors’ (e.g., drug management vendor) schedules to complete study visits within protocol windows\n\n* Shipping materials to patients or home health personnel in preparation for study visits; collecting study materials after visits are completed\n\n* Assisting patients, investigators, home health personnel, and any relevant vendors to prepare for, complete, and follow up on study visits\n\n* Assisting investigator / sub-investigator / designated personnel in the informed consent process as requested and delegated\n\n* Alerting investigator / sub-investigator / designated personnel when patients report potential adverse events and ensuring proper documentation and follow-up of such events\n\n* Educating patients on study procedures; responding to patients’ questions in a compassionate and cultural / age-appropriate manner; triaging patients’ questions to the appropriate study personnel\n\n* Managing patients’ reimbursement payments per protocol and as specified in the consent form\n\n\n\n\n\n* Maintaining meticulous accuracy in completing all study documentation (paper and electronic) and ensuring that ALCOA-C standards are upheld, including:\n\n\n* Completing and maintaining source documentation\n\n* Collecting study data and completing data entry / case report forms in various electronic systems and on paper\n\n* Assisting in developing source forms, case report forms, and other study materials (paper and electronic)\n\n* Participating in user acceptance testing activities related to electronic source documentation, case report forms, other electronic study materials\n\n* Assisting in setting up and maintaining study website / landing page\n\n* Assisting investigators, study managers, and other personnel in internal study monitoring activities\n\n* Assisting in record retention activities after study is completed\n\n* Addressing data queries and completing data corrections per Good Documentation Practices\n\n\n\n\n\n* Coordinating general study activities, including:\n\n\n* Assisting with study start-up and close out activities\n\n* Assisting patients, investigators, and study personnel in troubleshooting problems with supplies, equipment, or vendors\n\n* Coordinating and scheduling meetings as requested, including preparing meeting agendas, keeping minutes, and distributing minutes to relevant parties\n\n* Participating in site qualification, initiation, and monitoring visits, as requested; assisting with external and internal audits, as requested\n\n* Assisting with resolving budget questions related to patients’ activities\n\n* Other study-related activities as assigned\n\n\n\n\n\n* Supporting supply and inventory management, including:\n\n\n* Ordering study supplies, materials, and equipment\n\n* Receiving and documenting supplies and equipment\n\n* Updating the inventory management system\n\n* Packaging, shipping, and tracking supply requests\n\n* Assisting in tracking expiration and calibration dates and processes for equipment \n\n\n\n\n\n\n\n\nThe Clinical Study Coordinator has:\n\n\n* Required knowledge, skills, and abilities\n\n\n* Strong communication skills, including verbal, written, and presentational\n\n* Effective problem-solving skills\n\n* Calm, collected and compassionate demeanor when working with patients, and their caregivers or family members\n\n* Ability to build rapport with investigators and site staff to establish effective working relationship, necessary for excellence in project delivery\n\n* High level of self-motivation with a willingness to proactively address gaps and drive improvements\n\n* Exceptional ability to work as part of a team and to multitask effectively\n\n* Ability to function independently in a technology-enabled clinical research setting\n\n* Self-monitoring capability to review, resolve and correct collected data as needed\n\n* Good Documentation Practices\n\n* Aptitude to update systems in a timely and accurate way\n\n* Ability to be highly organized in an environment with shifting priorities\n\n* Flexibility to travel if requested\n\n\n* An ability to work in person on the Albany Mobile Research Unit on a daily basis\n\n\n\n\n\n* Education and experience\n\n\n* Bachelor’s Degree in Life Science or healthcare-related field, or requisite combination of education, training, and experience\n\n* 2+ years of relevant clinical research experience, required\n\n* Bilingual ability in both English and Spanish required\n\n\n\n\n\n\n\n\nWe would like to offer you: \n\n\n* An opportunity to help re-envision how clinical research is executed with inclusivity, increased diversity and accessible at the core\n\n* The chance to work with a patient-centered, clinically-oriented, collaborative team to support in the delivery of enterprise grade virtual-first clinical research solutions at scale\n\n* An unmatched opportunity to grow as part of an established startup with industry veterans, high-caliber investors, and a massive market opportunity\n\n* Great compensation\n\n\n\n\nGenerous benefits package, including:\n\n\n* Top notch healthcare (medical, dental, and vision) for you and your family.\n\n* Unlimited Paid Time Off (PTO), plus paid holidays and bereavement to help support work life balance.\n\n* A 100% 401(k) company match for up to 4% of eligible contributions with an immediate vesting.\n\n* A home office stipend to set yourself up for success in our distributed working environment\n\n* Company provided laptop, your choice of a PC or a Mac\n\n* Monthly stipend for internet and phone expenses\n\n* Generous paid parental leave\n\n* Short & long-term disability\n\n* Life insurance and More!\n\n\n\n\nThe base salary range for this role is between $65,000 - 75,000, depending on education, skills, and experience.  To determine our compensation, we use a market-based approach that is geographically neutral. We believe that this demonstrates our company value of ‘believing in people’ – valuing the outputs and performance of each team member.\n\nPlease note: For the safety of our patients and each other, all positions at Lightship that require travel, in-person participation, or are patient-facing, do require vaccination against COVID-19.\n\nOur commitment to diversity & inclusion:\n\nLightship is an equal opportunity employer and promotes a diverse and inclusive workplace. Lightship considers all applicants without regard to race, color, religion, creed, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, genetic information, sexual orientation, or any other status protected by applicable law.  EEO is the Law\n\nLightship is an E-Verify employer. Find out more here: Right to Work Poster E-Verify Participation Poster\n\n#jobs #careers #nowhiring #hiringnow #LI-remote\n\n      \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Travel and Mobile jobs that are similar:\n\n $62,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States

\nOverview\n\nLightship is a clinical trials service provider leading in increasing access and choice in taking part in research to improve equity for all. We design and conduct studies in partnership with biopharmaceutical companies to accelerate bringing new therapies to market. Our approach is to engage people where they are and support them across their journey in a clinical trial, from first contact to study completion. We work to make it easy, convenient, and safe for people to take part by offering visits in clinics, at home, using our mobile research units, and digital health tools. By transforming the way we conduct clinical research, we can decrease study timelines and reduce dropouts to accelerate development of better therapies. A career in our team will provide an opportunity to collaborate with a wide array of functions and service lines to support our clients and projects to operate new capabilities, achieve operational efficiencies, and deploy technology. \n\nGiven Lightship’s distributed model and the remote nature of this position, the Clinical Research Nurse Coordinator must possess a willingness and desire to work independently without significant oversight. Lightship expects each individual to anchor their availability in the standard operating hours for their geographic location, however, true to our values of inclusion and flexibility, this role, along with all others at Lightship, may be asked to flex work hours to accommodate US West Coast, US East Coast, and UK-based time zones, based on business and/or patient needs. In practice, this may translate to days that have a slightly earlier start or evenings that have a slightly later end. Culturally, we aim to balance the ability to operate across time zones with respect for each individual's daily life.  Additionally, this position will require significant travel for patient visits and key meetings.\n\nThe Clinical Research Nurse Coordinator is responsible for:\n\n\n* Assisting investigators, sub-investigators, and other Lightship personnel in successful implementation and conduct of research studies\n\n* Providing nursing care to study patients, which includes:\n\n\n* Completing study visits with patients in their home and/or on the Mobile Research Unit (MRU) per protocol requirements and adhering to relevant federal, state, and local research regulations \n\n* Ensuring compliance with each study’s protocol by providing thorough review and documentation at each patient visit\n\n* Performing protocol defined procedures and assessments, including, but not limited to, vital signs, physical examinations, and electrocardiograms\n\n* Administering investigational medications or providing patient education regarding administration, as necessary\n\n* Notifying Principle Investigator of findings / issues / possible adverse events identified during the study visits\n\n* Educating patients on study procedures; responding to patients’ questions in a compassionate and cultural / age-appropriate manner; triaging patients’ questions to the appropriate study personnel\n\n* Documenting study data in patient records (paper and electronic, as applicable) to capture protocol requirements\n\n\n\n\n\n* Coordinating and conducting study activities with patients and serving as the primary point of contact for patients, investigators, and study personnel, including:\n\n\n* Completing pre-screening activities (e.g., phone screening) and other recruitment activities as approved by the IRB\n\n* Participating in recruitment and selection of study patients by interviewing and documenting medical history / medication history per protocol requirements\n\n* Coordinating research procedures and assessments; keeping track of all planned and completed study visits\n\n* Organizing patients’, investigators’, home health personnel, and any relevant vendors’ (e.g., drug management vendor) schedules to complete study visits within protocol windows\n\n* Shipping materials to patients or home health personnel in preparation for study visits; collecting study materials after visits are completed\n\n* Assisting investigator / sub-investigator / designated personnel in the informed consent process as requested and delegated\n\n* Alerting investigator / sub-investigator / designated personnel when patients report potential adverse events\n\n* Managing patients’ reimbursement payments per protocol and as specified in the consent form\n\n\n\n\n\n* Coordinating general study activities, including:\n\n\n* Assisting with study start-up and close out activities\n\n* Ordering study supplies, materials, and equipment\n\n* Assisting patients, investigators, and study personnel in troubleshooting problems with supplies, equipment, or vendors\n\n* Successfully completing all Lightship and study-specific training; training peers as requested\n\n* Coordinating and scheduling meetings as requested, including preparing meeting agendas, keeping minutes, and distributing minutes to relevant parties\n\n* Participating in site qualification, initiation, and monitoring visits, as requested; assisting with external and internal audits, as requested\n\n* Assisting with resolving budget questions related to patients’ activities\n\n* Other study-related activities as assigned\n\n\n\n\n\n\n\n\nThe Clinical Research Nurse Coordinator has:\n\n\n* Required knowledge, skills, and abilities\n\n\n\n* Strong communication skills, including verbal, written, and presentational\n\n* Strong follow-through skills and ability to proactively identify and solve problems; demonstrated initiative is imperative\n\n* Ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes for the future\n\n* Calm and collected manner when working with patients, physicians, and other research professionals\n\n* Exceptional ability to work as part of a team and to multitask effectively\n\n* Ability to function independently in a technology-enabled clinical research setting \n\n* Ability to self-monitor the collected data and resolving / correcting errors per Good Documentation Practices\n\n\n\n\n\n\n\n* Education and experience \n\n\n* Bachelor of Nursing or another Science degree preferred, or requisite combination of education, training, and experience\n\n* Current valid RN license\n\n* Knowledge of nursing competency skills per scope of practice (i.e., performing vital signs, nursing assessments, performing ECG / EKG, administering injections, etc.)\n\n* Knowledge of medical terminology, drug calculation skills, and clinical medicine\n\n* Two (2) years of recent clinical nursing experience in a hospital, clinic, or similar health care setting\n\n* Two (2) years of experience administering vaccinations\n\n* Two (2) years of sponsored clinical research experience\n\n* Valid driver’s license\n\n* Personal vehicle for on-the-job transportation\n\n\n\n\n\n\n\n\n We would like to offer you: \n\n\n* An opportunity to help re-envision how clinical research is executed with inclusivity, increased diversity and accessible at the core\n\n* The chance to work with a patient-centered, clinically-oriented, collaborative team to support in the delivery of enterprise grade virtual-first clinical research solutions at scale\n\n* An unmatched opportunity to grow as part of an established startup with industry veterans, high-caliber investors, and a massive market opportunity\n\n* Great compensation\n\n\n\n\nGenerous benefits package, including:\n\n\n* Top notch healthcare (medical, dental, and vision) for you and your family.\n\n* Unlimited Paid Time Off (PTO), plus paid holidays and bereavement to help support work life balance.\n\n* A 100% 401(k) company match for up to 4% of eligible contributions with an immediate vesting.\n\n* A home office stipend to set yourself up for success in our distributed working environment\n\n* Company provided laptop, your choice of a PC or a Mac\n\n* Monthly stipend for internet and phone expenses\n\n* Generous paid parental leave\n\n* Short & long-term disability\n\n* Life insurance and More!\n\n\n\n\nThe base salary range for this role is between $105,000 and $125,000+, depending on education, skills, and experience.  To determine our compensation, we use a market-based approach that is geographically neutral. We believe that this demonstrates our company value of ‘believing in people’ – valuing the outputs and performance of each team member.\n\nPlease note: For the safety of our patients and each other, all positions at Lightship that require travel, in-person participation, or are patient-facing, do require vaccination against COVID-19.\n\nOur commitment to diversity & inclusion:\n\nLightship is an equal opportunity employer and promotes a diverse and inclusive workplace. Lightship considers all applicants without regard to race, color, religion, creed, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, genetic information, sexual orientation, or any other status protected by applicable law.  EEO is the Law\n\nLightship is an E-Verify employer. Find out more here: Right to Work Poster E-Verify Participation Poster\n\n#jobs #careers #nowhiring #hiringnow #LI-remote\n\n      \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education and Mobile jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFargo, North Dakota, United States