\nAt HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to "Change the world to value skills over pedigree".This position is full-time and remote in India.\n\nAs a Technical Writer II, you will have a unique blend of skills and qualities to excel in this role, especially when managing multiple projects and ensuring timely delivery within release timelines. \nYou will be working on:\n\n\n* Project management: Work with cross-team members from the Support, Product, Product Marketing, and Release teams to release necessary documentation for customers on time.\n\n* Drive effective communication and expectation setting to ensure smooth workflow and timely responses to ad-hoc requests.\n\n* Work closely with product managers to understand and document product capabilities in our knowledge base.\n\n* Take ownership of the customer enablement academy, spearheading its transformation by setting clear guidelines and collaborating closely with field teams to meet consumer needs. \n\n* Drive innovation by leveraging AI tools to optimize the knowledge base and the academy's effectiveness.\n\n* Utilize available data from the knowledge base and academy to prioritize enhancements effectively. Analyze trends and feedback to ensure that resources are allocated toward initiatives with the highest impact on customer experience and satisfaction.\n\n\n\nWe are looking for:\n\n\n* Excellent project management abilities to effectively coordinate and prioritize tasks across multiple projects and stakeholders. This includes setting clear milestones, managing deadlines, and adapting to changing requirements.\n\n* Attention to detail is paramount in technical writing, particularly in maintaining consistency in formatting, style, and adherence to brand guidelines. You should meticulously review content to ensure accuracy and clarity.\n\n* Must have a keen eye for visual elements such as images, GIFs, and screenshots.\n\n* Understand the importance of visual aids in enhancing comprehension and be capable of selecting or creating visuals that effectively complement the written content.\n\n* Follow established writing guidelines, industry standards, and best practices. This includes familiarity with style guides (e.g., APA, Chicago Manual of Style, & Microsoft Manual of Style - MSTP) and compliance requirements (e.g., GDPR, accessibility standards).\n\n* Be proficient in using various tools and software to streamline their workflow and enhance productivity. This includes authoring tools (e.g., MadCap Flare, Adobe RoboHelp), version control systems (e.g., Git), AI tools (e.g., Chat GPT, Gemini, Claude), and collaboration platforms (e.g., Confluence, Google Docs). Other tools include Grammarly, Camptasia, Trainn, Jira, Zendesk etc.\n\n* Possess excellent written and verbal communication skills to collaborate effectively with cross-functional teams and stakeholders.\n\n* Demonstrate a commitment to continuous learning, staying updated on industry trends, tools, and best practices, and adapt quickly to changes. Effectively use AI tools to optimize work. \n\n* Be adept at troubleshooting and problem-solving, especially when faced with challenging technical concepts or ambiguities in requirements. Thinking critically and finding creative solutions is essential for overcoming obstacles and delivering high-quality documentation.\n\n\n\nBenefits & Perks:\n\nWe have a full package of competitive benefits and perks, which include:\n\n\n* One-time home office set up stipend\n\n* Monthly Remote Work Enablement Stipend\n\n* Professional Development Reimbursement\n\n* Wellbeing Benefits (Headspace, Cleo, etc)\n\n* Unlimited paid time off, paid leave for new parents, and flexible work hours\n\n* Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents\n\n* Employee stock options, flexible work hours, and time off\n\n\n\nAbout HackerRank:\n\nHackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 24M+ developer around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!\n\nHackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.\n\nNotice to prospective HackerRank job applicants:\nWe’ve noticed fake accounts posing as HackerRank Recruiters on Linkedin and through text. These imposters trick you into paying them for jobs/providing credit check information.\nHere’s how to spot the real deal:\n\n\n* Our Recruiters use @hackerrank.com email addresses.\n\n* We never ask for payment or credit check information to apply, interview, or work here. \n\n\n\n\nThanks for your interest in HackerRank!\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Writer and Writer jobs that are similar:\n\n $50,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBengaluru, Karnataka, India

\nDue to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.\n\n\nBig Data isn’t a problem. It’s an opportunity.\n\n\nAt Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”\n\n\nWe help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we’re just getting started.\n\n\nWith more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time, and our exceptional Glassdoor rating reflects a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?\n\n\nJoin us!\n\n\nAlation is looking for a Senior Technical Writer to join our team. You will be responsible for developing comprehensive Technical Product Documentation for varying user audiences. The Product Documentation team is part of Alation’s Self-Service and Adoptability group which is dedicated to helping customers improve their knowledge, skills and effectiveness with Alation.\n\n\nWe are looking for a highly motivated and experienced documentation expert with a desire to empower a curious and rational world and a talent for transforming complex technical concepts into user-friendly and clear instructions\n\n\n\nWhat you'll do:\n* Gain a broad and deep understanding of the Alation product\n* Independently gather information from subject matter experts\n* Create engaging content that accurately and completely meets the needs of a target audience (admins, analysts, business users)\n* Author various types of technical documentation, such as release notes, FAQs, feature documentation, troubleshooting articles, topical guides, and on-demand docs\n* Draft, edit, and publish documentation, working closely with the Engineering, Design, and Product teams to ensure quality\n* Perform peer documentation reviews\n* Maintain the existing information architecture and repositories\n* Collaborate with the team in creating a successful information strategy for the company\n* Contribute to creating effective documentation processes\n* Contribute to discussions on the Customer Community site as an Alation expert\n\n\n\nYou should have:\n* 7 years of industry experience as a technical writer creating documentation for software products in the data industry\n* Excellent written and verbal communication skills\n* A solid understanding of style guides and their application\n* Able to work in a fast-paced and dynamic environment\n* Ability to prioritize multiple tasks and work streams and deliver on schedule\n* A collaborative approach to getting things done\n* Creativity and curiosity, motivation to get to the root cause, attention to detail\n\n\n\nNice to have:\n* Experience in RDBMS and SQL, including reading and writing SQL queries\n* Experience with Docs as Code, GitHub, MadCap Flare, or other documentation development tools\n* Confidence using the Linux command line\n* Familiarity with the ETL processes and BI tools\n* Familiarity with the Big Data analytics and cloud platforms\n* Strong analytical skills and critical thinking\n\n\n\n\n$110,000 - $145,000 a yearThe base salary range is specific to the United States.  The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty, and training.  If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published.\n\n#LI-RB1\n#LI-Remote\n\n\nMore About Alation\nOur founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.\n\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on\nthe basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.\n\n\nWhy Alation?\n- Market-Leading Data Catalog Provider\n- High-growth, collaborative environment with diverse and inclusive teams\n- Continuous learning, enrichment and development opportunities\n- Competitive pay and health offerings including commuter benefits\n- Flexible time off to relax and recharge\nand much, much more! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Cloud, Senior, Excel and Linux jobs that are similar:\n\n $40,000 — $65,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRedwood City, CA