\nRithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customers’ key e-commerce and strategic goals, connecting these goals to Rithum’s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departments—Sales, Renewals, Managed Services, Finance, Product, and Support—to ensure customer success.\n\n\n\n\n \n\nQualifications  \n\nMinimum Qualifications  \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal.\n\n\n\n\n \n\nTravel Required\n\nUp to 10%\n\n \n\nOther Duties\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\n  \n\nWhat it’s like to work at Rithum  \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits  \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $65,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

\nRithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customers’ key e-commerce and strategic goals, connecting these goals to Rithum’s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departments—Sales, Renewals, Managed Services, Finance, Product, and Support—to ensure customer success.\n\n\n\n\n \n\nQualifications  \n\nMinimum Qualifications  \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal\n\n\n\n\n  \n\nWhat it’s like to work at Rithum  \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits  \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $62,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States

\nWho We Are; What We Do; Where we’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nWhere we are today, is not where we will be tomorrow. \n\n\nRole Summary:\nThis role reports into the Manager, Global Professional Services and Support. The Professional Services Consultant is tasked with the successful delivery and execution of implementation projects for the Magnet agency solution portfolio of products. This position manages complex engagements, working closely with customers to understand their pain points and then delivering a solution that resolves those challenges. The position is responsible for the installation and configuration of the software, the onboarding of users, and the initial support of products during acceptance testing. These services are often delivered onsite with the customer.\n\n\n\nRole Responsibilities\n* Plan and execute the onsite or remote installation of the product, the onboarding of new and existing customers, and initial support for the Magnet agency solution portfolio of products.\n* Act as the main point of contact for the customer, providing direction and guidance during the implementation of the product.\n* Follow best practices in issue resolution while managing customer expectations and delivering solutions to complex technical issues.\n* Participate in internal technical discussions with Product Management, Engineering, and Sales sharing technical insight and feedback from the field.\n* Develop and maintain in-depth product and industry knowledge by becoming a subject matter expert on the Magnet agency solution portfolio of products\n\n\n\nQualifications\n* Bachelor’s degree in IT, Computer Science, Engineering, or equivalent relevant experience\n* 3+ years of experience in networking, servers and virtualization,or cloud computing\n* Passion for understanding customers’ business goals and challenges and identifying creative solutions to those challenges\n* Deep knowledge of network-based communications and the configuration of common networking products including routers, switches, and firewalls\n* Ability to perform server builds and configure server operating systems\n* Strong understanding of private cloud and SaaS solutions\n* Understanding of Agile development methodologies, including familiarity with defect tracking tools (for example, Jira) and source control tools (for example, GitHub or Azure DevOps)\n* Familiar with customer relationship management and ticketing systems (for example, Salesforce and Service Cloud), and professional services automation software (for example, Certinia)\n* Excellent consultation and relationship management skills with outstanding attention to detail\n* Strong technical aptitude to learn software tools and other technologies\n* Excellent verbal and written communication skills with the ability to effectively communicate with customer leadership\n* Strong self-starter attitude with excellent problem-solving skills\n* Proficiency in Python programming is an asset\n* Knowledge of digital forensics and digital investigation is an asset\n* Implementation experience or previous experience in a consulting role is an asset\n* Up to 60% travel required to meet the responsibilities of the position\n\n\n\nThe Most Important Thing\n* We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:\n\n\n\n* Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.\n* Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities\n* Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.\n* Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers.\n\n\n\n\n\nWe’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected].\n\n\nAll offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Consulting, Travel, Cloud and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nYour Opportunity at ARC’TERYX:\nAs the Senior Salesforce Marketing Engineer you develop, deploy, analyze, utilize, and maintain software, tools, applications, and information systems to meet the business requirements of the company in a demanding global marketplace. In this role, you will contribute to the development of the Salesforce CRM platforms, as well as coach peer developers, support activities, and contribute to the technology strategy for Arc’teryx.  \n You will also contribute to the architecture, design methodology, and technology strategy alongside architects and the development lead. Your balance of strong technical skills, technology acumen, and people skills contributes to consistent, high-quality, and timely solutions for the internal business clients.\n\n\nThis role can be hired remote. Business operations occur in Pacific time zone.\n\n\nMeet Your Future Team:\n \nYou will be working on a small and collaborative team that works with many departments across Arc’teryx. We value learning and growth and strive to deliver the best solutions to the teams using Salesforce and other systems.\n \nThe team is responsible for building and maintaining our CRM. The team is organized into squads that include other developers, Administrators, Quality Analysts, Business Analysts and Project Managers. Salesforce developers work closely and collaboratively with many other teams including Infrastructure, Marketing, Analytics, and Operation teams.\n\n\n\nIf you were the Senior Salesforce Marketing Engineer role now, here are some of the core activities you would be doing:\n* Communicating project and operation status, issues, risks and resolutions in an agile development methodology. \n* Providing coaching to your peers on the Salesforce development teams in all phases of the project life cycle. \n* Building and architecting solutions in Journey Builder, Email Studio, Automation Studio, and Cloud Pages. \n* Understanding of marketing automation technology and salesforce marketing cloud ecosystem of integrations and integrations REST & SOAP, WSProxy.\n* Familiarity of working and building GDPR & CCPA processes withing marketing cloud environments.\n* Building and continually evolving the DevOps process at Arc’teryx with industry trends and best practices. \n* Develop and manage integration endpoints from the Salesforce platform and understand, develop, and manage Salesforce external service. \n* Working with large volumes of data and building data mapping processes to marketing cloud and other integrations. \n* Analyze Salesforce technical debt and propose solutions and implement solutions. \n* Proactive system maintenance and code monitoring including security reviews, release updates, code reviews of other developers. \n* Strong understanding of Salesforce architecture, data model, security, and integration capabilities\n* Providing documentation, training, consulting and insights on Salesforce best practices, trends, and upcoming features to Arc’teryx teams.\n* Developing functional specifications and designs for future focused complex applications, or modifying/maintaining complex existing applications \n* Reviewing the designs and code of team members, often in collaboration with colleagues and Architects.  \n\n\n\n Here are some of the things you could be working on in the future:\n* Focusing on growing and building scalable solutions on our Marketing cloud platform.\n* Initiating and championing code reuse, eliminating tech debt, platform optimization, and quality across various applications \n* Implementing and streamlining processes that validate compliance, security, and performance. \n* Designing and implementing scalable solutions that across our suite of salesforce products which include Experience cloud, Data Cloud, Marketing Cloud Personalization, and Service Cloud. \n* Supporting the rest of the team with technical guidance\n\n\n\nAre you our next Senior Salesforce Marketing Engineer?\n* You have a bachelor’s degree or post-secondary education in Computer Science, Engineering, or a related field.\n* You have 5+ years of experience as a Salesforce Developer or equivalent role.\n* You have experience working with Data Cloud and Marketing Cloud Personalization.\n* You have completed the Salesforce Marketing Cloud Administrator, Email Specialist, and Developer certifications.\n* You have experience working on campaign metrics such as conversion, unsubscribe, and bounce rates, as well as IP reputation, deliverability.\n* Strong HTML, CSS, Javascript, and AMP Script for building and designing visually appealing email templates.\n* You have strong knowledge of APIs, external sources integration.\n* You have a proactive attitude to platform enhancements.\n* You build strong test scripts and thoroughly test your solutions.\n* You have strong attention to detail and ability to create & follow documentation.\n* You have demonstrated success working in an Agile methodology, are familiar with tools like Jira and DevOps practices.\n* You have excellent communication and influencing skills.\n* You have excellent time management skills with the ability to plan and meet deadlines.\n* You have a passion for Salesforce technology and continuous improvement.\n* You are proactive in identifying the root cause of issues and developing solutions.\n* You remain highly flexible and adaptable when faced with ambiguity.\n* You effectively balance autonomy and collaboration.\n* You inspire breakthrough thinking and continuous improvement.\n* You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.\n* Your passion for your work is paralleled by your passion for getting outside and living it\n\n\n\n\n\nEqual Opportunity\n\n\nArc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. \n\n\nCreating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  \n\n\nAll applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.\n\n\nDesign your Purpose. Live our Values. \nDISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.\nCOMMIT. Set and deliver on bold objectives as we collectively raise the bar.\nLIVE IT. Deepen your connection to nature and live your most purposeful life. \nLEAVE IT BETTER. Create a better world, together. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Consulting, DevOps, Education, Cloud, Senior, Marketing and Engineer jobs that are similar:\n\n $70,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNorth Vancouver, BC (Corporate)

\nCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. \n \nFor over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. \n \nThe company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.\n\n\nPOSITION SUMMARY:\nThis position is the initial point of contact for Cority’s customers pertaining to any technical or functional issue with our product suite/environment.  They liaise with multiple Tier 2 groups to resolve customer cases.   They must gain product knowledge through training and exposure to the application. Note, this role has a Native French speaking requirement.\n\n\n\n PRIMARY RESPONSIBILITIES:\n* Assist clients to resolve technical problems with the use, installation and configuration of the Cority Product Suite.\n* Document/Update all support cases within the Customer Support software application(s). Assign case ID’s to all customer support calls or emails, and communicate these to clients. Monitor all open cases, and ensure that each client is updated on the progress of their case.\n* Assign technical problems that cannot be resolved by help desk staff to Tier 2 Support Teams (Programming, Development, etc…). Follow up as needed with internal staff to ensure issues are resolved.\n* Assign functional cases that cannot be resolved by help desk staff to the Tier 2 - Consulting Team (Success Team). Follow up as needed with internal staff to ensure issues are resolved.\n* Escalate any customer concerns to Management (Manager, Customer Support and - Director of Client Service Consulting)\n* Communicate issues to the Programming / R&D Teams to ensure that known bugs are identified and fixed in future releases of the core product\n* Assist R&D staff with testing of technical features (administrator, security, installation etc.) for the core application\n* Be aware of the company's information security requirements, including Immediately reporting all breaches in information security to the CSO (Chief Security Officer) and take whatever other actions may be required of him or her under the terms of ISO 27001 information security policies, Information Security Management System (ISMS) and other company security policies and procedures.\n* Be aware of and abide by all company policies and procedures (e.g. Employee Handbook).\n\n\n\n QUALIFICATIONS:\n* A graduate of a university program in computer science or a related program with equivalent work experience.\n* Must be a highly customer focused individual with excellent customer service skills.\n* Must have strong organizational skills.\n* Must have a comprehensive knowledge of system development life cycles and project management methodologies.\n* Must have the ability to work both independently as well as within a team environment.\n* Must possess strong time management skills.\n* Must have excellent interpersonal and communications skills.\n* Must have excellent technical skills with knowledge of Windows IIS, SQL Server, Salesforce CRM, ActiveX Controls and Web Services.\n* Previous experience in the field of occupational health and safety is an asset\n* The successful candidate will have a passion for excellence and will promote the same from their peers.\n* An ability to quickly pick up a technical understanding of solutions for customers.\n\n\n\n\n\nCority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Testing jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFrance

\nAbout Augmedix:\n\n\nAugmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.\n\n\nAugmedix is on a mission to help clinicians and patients form a human connection by seamlessly integrating our technology at the point of care. Augmedix’s proprietary platform digitizes natural clinician-patient conversations, which are converted into comprehensive medical notes and structured data in real time. The company’s platform uses automatic speech recognition, and natural language processing, including large language models, to generate accurate and timely medical notes that are transferred into the EHR. \n\n\nAugmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout, increasing clinician efficiency and improving patient access. Through Augmedix’s proprietary platform and bi-directional communication channel, Augmedix is ideally suited to serve as the vehicle for change at the point of care.\n\n\nAugmedix is headquartered in San Francisco, CA, with offices around the world. To learn more, visit www.augmedix.com.\n\n\nAbout the Role:\n\n\nThe Data Analyst role is a member of the Revenue Strategy and Analytics team and will focus on improving the reporting and analytics capabilities of the function. This position primarily focuses on marketing and new sales analytics, aiming to improve data-driven decision-making within the organization. With an emphasis on reporting, analytics, and forecasting, this role plays a pivotal part in optimizing sales efficiency and strategic marketing efforts. The individual in this role will help create dashboards, generate various reports, and contribute to a wide array of analytics projects. Furthermore, they will support the management team in implementing data-driven strategies to enhance revenue and marketing performance. This role offers an opportunity for career growth, including technical and consulting experience. \n\n\n\nResponsibilities:\n* Dashboard Creation: Collaborate with Marketing & New Sales teams to develop and refine Salesforce reports and SiSense dashboards.\n* Real-Time Reporting: Create real-time, monthly, quarterly, and yearly reports for the Revenue Organization, ensuring the effective communication of key metrics and learnings from the data.\n* Bookings Forecasting: Work with colleagues to enhance pipeline generation and bookings forecasting capabilities, contributing to better revenue projections.\n* Predictive Analytics: Contribute to the improvement of marketing and sales predictive forecasting, with a focus on building automated forecasting systems for top-of-funnel metrics.\n* Marketing Analytics: Enhance marketing analytics by diving deep into areas such as content efficacy, paid ad performance, and collaborating closely with marketing function owners.\n\n\n\nRequirements:\n* 1-3 years of relevant experience.\n* A bachelor's degree in a related field such as mathematics, statistics, computer science, economics, or a related quantitative discipline is preferred.\n* Proficiency in data analysis tools such as Excel, SQL, and statistical software (e.g., R or Python).\n* Familiarity with data visualization tools like Tableau, Power BI, or matplotlib for presenting findings.\n* A meticulous approach to data to ensure accuracy and reliability in analysis.\n* Strong written and verbal communication skills to convey findings and insights effectively to both technical and non-technical stakeholders.\n* Healthcare and/or health technology experience is a plus\n\n\n\n\n$75,000 - $90,000 a yearSalary range is listed above. There are several factors that determine final pay for a position including location and experience. Total compensation will typically include salary + performance bonus + equity.\n\nAugmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Marketing and Sales jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado

\n\n\nJOB SUMMARY: \n\nAs a member of the Professional Services team, the Business Analyst (BA) is an external-facing, project-based role, focused on the elicitation of Customer User Stories, their documentation and analysis, and the declarative configuration of the solution that results from this documentation. Note that the BA is the owner of all User Stories for a given implementation, whether the story work is declarative or custom.  The Business Analyst collaborates with the Project Manager, Solution Architect & Developer roles, to ensure adherence to contracted scope and budget, and to affirm their solution design and configurations have been optimized for their customer’s requirements and business operations. The BA also drives data migration activities, including object mapping and data validation (post migration). Additionally, the BA works closely with their Project Manager, to groom their backlog and validate quality/accuracy of any deliverables. This role is further responsible for documenting a customer’s full software configuration/solution, providing demonstrations of configurations/solutions, and for end-User training and supporting the effort through deployment and go live.\n\n \n\nRESPONSIBILITIES: \n\n\n* Facilitate customer meetings, either virtually or in person as required by the Project.\n\n* Lead requirements elicitation and User Story documentation.\n\n* Execute software configurations in alignment with the documentation and contracted scope/budget.\n\n* Create a backlog of Stories, by project, for review and collaboration with the Project Manager.\n\n* Work with the Solution Architect and Developer roles to document solutions\n\n* Develop test scripts and acceptance criteria for the user stories\n\n* Prioritize and assign user stories to the development team\n\n* Perform configuration of our application, including Salesforce configuration\n\n* Validate all customization work and provide Customer-facing demonstrations.\n\n* Prepare and analyze data conversion requirements; identify data gaps.\n\n* Collaborate with data architects for data migration activities.\n\n* Lead User Acceptance Testing, deployment and validation activities.\n\n* Complete required project documentation (configuration documentation, User Stories, functional designs, deployment checklists, support documentation, etc.).\n\n* Directly and effectively train customer’s personnel in the use of the system.\n\n* Clearly and effectively communicate with team and with customers regarding status, technical issues, enhancements, and creative solutions\n\n* Maintain target billable utilization while providing quality work\n\n\n\n\n REQUIREMENTS: \n\n\n* Minimum 3 years of experience working as an admin/analyst in Salesforce.com environment with external clients/customers\n\n* Salesforce admin (ADM201) certification\n\n* Knowledge of all aspects of testing end-user products: Functional, Performance, Security, Usability, etc.\n\n* Excellent troubleshooting, analysis, and problem-solving skills\n\n* Ability to effectively prioritize and escalate issues as required\n\n* Excellent written and verbal communication skills; adept at presentation to customers and senior management\n\n* Experience with Project Management tools such as Jira/Confluence or similar tools\n\n* Solid experience with the Microsoft Office Suite and Products (Word, Excel, PowerPoint, Sharepoint, Teams, Visio)\n\n* Ability to work remotely without direct supervision.\n\n* Occasional travel may be necessary as required by the customer.\n\n\n\n\nPreferred\n\n\n* Previous experience or knowledge of working on Fonteva product/application\n\n* Experience with other CRM/Association Management Systems\n\n* Working knowledge of Salesforce.com administration, configuration, customization, and third-party integration or other CRM environment\n\n* Prior consulting experience\n\n* Additional certifications such as (PAB, DEV 1)\n\n\n\n\nEmployee Referral Bonus\n\nThis position is eligible for a 1,000 USD employee referral\n\nAccess Referral Form Here\n\nSalary Range Disclosure\nThe base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.\n\nSalary Range\nUS Remote: $100,000- $120,000 USD per year plus bonus\n\n \n\n \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce, Consulting, Testing, Microsoft and Senior jobs that are similar:\n\n $55,000 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n