\n\n\nThe Role\n\nImagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy, and when. As a Sr. Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and long-term customer value, and create a culture of customer success at 6sense. \n \nThe Responsibilities \n\nWe’re in the scaling stages of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses, and what 6sense means to their overall success. Sr. CSMs at 6sense think critically about driving customer growth and building our organization. This is a unique opportunity for you to help shape and accelerate our success and grow in your career. \n\nAs Sr. Customer Success Manager (Sr. CSM) you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense Enterprise customers. Responsibilities include:\n\n\n* Working closely with global Enterprise customers to understand their business goals and objectives, and ensuring 6sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6sense. \n\n* Establishing strong relationships with decision-makers and key influencers within each account in your book of business. \n\n* Developing, executing, and maintaining strategic account plans and QBRs to drive business value and ROI. \n\n* Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team \n\n* Working closely with customer and internal teams to maintain visibility into product performance and customer feedback. You will clearly communicate and manage risk, proactively helping resolve issues promptly while minimizing customer churn. \n\n* Becoming an expert on the 6sense predictive engine, including implementation, how use cases of 6sense connect to top business goals and requirements, and areas to expand use cases. \n\n* Partnering with a 6sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. \n\n* Being an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap.\n\n* Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content.\n\n* Ability to juggle multiple projects, prioritize, and scale while having fun. \n\n\n\n\nOur Customer Success Managers represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success. We are creating a different kind of company. If this sounds like a breath of fresh air and a place where you’ll thrive as you take your success to the next level, we should talk! \n \nYour Experience And Skills Required\n\n\n5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions. \n\nExperience working with global 1000 Enterprise customers with multiple stakeholders and managing success programs as the key advisor to global as well as regional customer organizations. \n\nExperience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI) \n\nExperience working closely with B2B demand gen, marketing operations, sales operations and analytics teams\n\nExperience negotiating renewals and identifying and driving upsell opportunities.\n\nHave led projects from conception to closure and have experience leveraging and influencing internal resources to get things done.\n\nFamiliarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus\n\nStrong analytical and communications skills\n\nBA/BS degree is required. Master’s degree is preferred.\n\nAbility to travel to customer site (~30%). \n\n\n\n\nAdditional Skills Desired\n\n\n5+ years of experience using BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms. \n\n2+ years of domain expertise in one of the following industries: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred. \n\n\n\n\n\n\n\nBase Salary Range: $102,375 to $156,975. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote\n\nNotice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Senior, Marketing and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Role\n\nThe Client Engagement & Success Management (CESM) team at Addepar is responsible for the complete post-sales lifecycle of a client. Through strategic guidance and partnership, CESM ensures clients derive maximum value from the platform, leading to overall adoption success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.\n\nThe CESM Enterprise Team manages some of Addepar’s largest and most sophisticated clients, including wirehouses, broker/dealers, banks, private banks, and trust companies. You will become a trusted partner, deeply understanding and advising on their business, including their strategy, clients, services, team, and technology, and helping them increase the value they get from Addepar.\n\nThis role works closely with the Account Manager, cross-functional R&D, and Services teams to effect change management and drive standard methodologies and utilization of the platform. You will be the client’s internal advocate, helping ensure an excellent experience, and capturing feedback on ways that Addepar can build the next generation of client-centric solutions.\n\nAddepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.\n\nThe current range for this role is $109,000 - $170,000 + bonus + equity + benefits.\n\nYour recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.\n\n \nWhat You’ll Do\n\n\n* Cultivate long-term relationships with your portfolio of assigned clients, connecting with key business executives, the home office support teams, power users, and end-users using the platform day in and day out.\n\n* Develop a deep understanding of each client's goals, business requirements, and industry challenges, how they use their Addepar solutions to grow and meet their internal/end-client needs, and ensure account retention.\n\n* Provide strategic oversight during the entire client journey, including implementation, adoption, optimization, growth, and renewal; Ensure a seamless handover of knowledge and responsibilities where appropriate.\n\n* Develop success plans with clients, including mutually agreed-to objectives, timelines, and metrics.\n\n* Drive adoption and continuously provide education to clients on new features and the monthly release of enhancements to the software.\n\n* Knowledgeably discuss opportunities for Addepar services, solutions, and standard methodologies in a way that influences internal and external partners to drive outcomes from pre-sales to post-sales engagement.\n\n* Assist in the identification of new revenue opportunities for the Account Manager and participate in proposals to clients, including but not limited to:\n\n\n\n\n* Scoping of new projects that subsequently lead to additional service hours or a service package.\n\n* Introducing other Addepar products/partners for cross-selling.\n\n* Understanding contractual commitments and opportunities for additional revenue.\n\n\n\n\n* Partner with the Account Manager to deliver business reviews to align on business priorities, optimization opportunities, and Addepar’s product roadmap, and to review product usage and adoption patterns and/or insights.\n\n* Be the voice of the client to Product, R&D, Support, Services, Marketing, etc., building strong working relationships with each area to ensure client success and consistency of engagement.\n\n* Build and maintain a high level of client happiness and reference-ability by successfully diagnosing a client's business operations and prescribing appropriate solutions and Services.\n\n* Share Addepar client success stories as well as client success frameworks and processes.\n\n* Develop/maintain technical and business knowledge of industry directions and trends.\n\n\n\nWho You Are \n\n\n* 10+ years in sales, client-facing, client success, and/or strategy roles working for or with financial or wealth management services firms such as wirehouses, broker/dealers, banks, private banks, bank trusts, or other types of large enterprise or consulting firms; Ideally, also worked with a technical product.\n\n* Proven record of translating business needs into technical utilization of available product solutions.\n\n* Strong analytical skills and rigor around bringing discipline, rules, thoroughness, consistencies, and a structured framework to processes and operations.\n\n* Knowledge of technology that helps you engage and have credibility with the R&D teams within Addepar and clients up to MD/C-Suite level.\n\n* History of success as a consultant, strategist, pre-sales, technical account manager, or equivalent driving organizational change and adoption efforts.\n\n* Experience building and maintaining strong relationships with senior executives, key influencers, decision-makers, and power users; executive presence and ability to effectively navigate and persuade all levels of an organization.\n\n* Track record of leading large, sophisticated projects and/or programs, preferably at a large enterprise firm.\n\n* Experience handling difficult clients or situations and can demonstrate successful outcomes or resolutions.\n\n* Strong verbal and written communication skills; Strong time management and prioritization skills.\n\n* Must be collaborative and work effectively within a team environment and cross-functionally across Addepar.\n\n* Ability to navigate data and people to find answers.\n\n* Independent, adaptable, and can thrive in a fast-paced environment.\n\n* Must be open to travel.\n\n* The ability to communicate in Spanish, Portuguese, or other languages is a plus.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education and Senior jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout this role\n\nWe are seeking a talented and highly motivated individual to join our Product Management team as a Technical Product Manager. In this role, you'll integrate deeply with our Enterprise Data & Development Teams to lead the development and implementation of enterprise-level communication, data, and reporting products. \n\nThis role will be pivotal in leveraging technologies such as Snowflake and Tableau Cloud to deliver scalable, robust, and efficient solutions to our clients so that they can extend the capabilities of our data offering on their own. In addition, the candidate will have the opportunity to leverage data from a multi-sided platform model to drive new features on the Enterprise level. Our product team serves as the bridge between the business and technology teams, and we thrive on innovation, conceptualization, design, and piloting new capabilities to solve real customer problems. The ideal candidate will possess technical expertise, product management skills, and customer-facing capabilities. \n\nApply if you’re excited to: \n\n\n* Serve as a trusted advisor for stakeholders, driving key business outcomes with real impact on the company roadmap\n\n* Engage with diverse teams and clients to align Petvisor solutions with real industry problems–overseeing, managing, and developing our data-driven software product \n\n* Integrate closely with data and development teams for technical planning and deployment \n\n* Manage Agile operations for efficient cross-departmental collaboration\n\n* Develop clear documentation and processes for product understanding and adoption for internal and external audiences\n\n* Illustrate business problems and value proposition to technical and executive audiences at all levels of our organization\n\n* Conduct feedback sessions with customers for pre-development input, then bring that feedback back to an engaged development team eager to solve problems in new ways\n\n* Validate product use cases and feasibility through demos with internal SMEs, users, and secondary audiences\n\n* Support Strategic Account Managers with day-to-day product and technical needs–serving as the product evangelist to facilitate inquiries and provide technical support for customers as they adopt new features\n\n* Collaborate on veterinary industry solutions to enhance data product value\n\n* Stay updated on competitive technologies for strategic positioning\n\n\n\n\nAbout You\n\n\n* Degree in Computer Science, Engineering, Mathematics, Research, or related fields, or equivalent experience\n\n* 3+ years of experience as a Product Manager, Solutions Architect, or Data Contributor\n\n* Internal and/or external consulting or customer-facing experience\n\n* Exemplary written and verbal communication skills coupled with unparalleled follow-up skills\n\n* Understanding of data analytics stack and workflow, including ETL, data platform design, BI, and analytics tools\n\n* SQL experience required; high-level understanding of data warehousing, cloud data architecture, and data modeling beneficial\n\n\n\n\n\n\nBenefits & Perks\nPetDesk is a remote organization, focused on a culture, infrastructure, and ecosystem that supports team members’ participation in critical decisions and information sharing, regardless of location. Benefits and perks include:\n\n\n* Medical coverage for employees and dependents (80-90% covered by employer)\n\n* Employer HSA contribution with HDHP\n\n* 401(k) match up to 3.5% \n\n* Dependent Care Flexible Spending Account (FSA)\n\n* Dental & Vision coverage available \n\n* Basic Life and AD&D Insurance\n\n* Short and Long Term Disability\n\n* Flexible Time Off & 13 Paid Annual Holidays\n\n* Paid Parental Leave\n\n* Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance\n\n* $250 Annual Stipend for Learning and Development\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting and Cloud jobs that are similar:\n\n
$52,500 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAirwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. \n\n\nEstablished in 2015, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.\n\n\nServing as the deputy to the CEO’s Chief of Staff, you’ll be responsible for working closely with the executive team to drive key strategic initiatives across the globe. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of handling highly sensitive and confidential information while supporting a rapidly changing organization. \n\n\n\nResponsibilities\n* Serve as a trusted advisor to the CEO and wider leadership team\n* Manage the planning and tracking of quarterly and yearly OKRs\n* Work cross functionally to ensure key projects are on track\n* Drive strategic projects that streamlines organizational processes. \n* Take a data driven approach to ensure overall healthiness of the organization\n* Work cross functions to deliver IPO readiness\n* Handle special projects and ad hoc incoming requests\n\n\n\nWhat you bring\n* Strong analytical and problem solving skills\n\n\n* Exceptional ability to work cross functionally, across all levels\n* Experience delivering results in a matrixed and fast growing tech company\n* Strong discretion\n* A background in investment banking or management consulting is advantageous\n\n\n\n\n\nAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.\n\n\nAirwallex does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Airwallex. At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting and Non Tech jobs that are similar:\n\n
$45,000 — $70,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nHK - Hong Kong SAR
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Trace3 and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 0 2 years ago
\n\n\nWho is Trace3?\n\nTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.\n\nOur culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!\n\nTrace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San Francisco, and Scottsdale. \n\nReady to discover the possibilities that live in technology?\n\n \n\nCome Join Us!\n\nStreet-Smart - Thriving in Dynamic Times\n\nWe are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.\n\nJuice - The “Stuff” it takes to be a Needle Mover \n\nWe get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success and visualizing what the final destination looks and feels like.\n\nTeamwork - Humble, Hungry and Smart\n\nWe are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.\n\n \n\nAbout the Role:\n\nReporting to AVP – Managed Services Operations, the Director of NOC Solutions oversees all aspects of service engagements, operational performance, transformative initiatives, direct and indirect resource management, contractual lifecycles, financial profit and lost statements, governance and reviews, vendor management and escalation management through issue resolution. \n\nThe position manages at a department level all deadlines, responsibilities, deliverables, and ensures readiness for all deliverables for internal and external stakeholders regarding all components of engagements with minimum direction or oversight. The ideal candidate will be responsible for the financial planning and forecasting associated with this business unit and will work with Trace3 Managed Service Leadership team to set and execute the vision and strategy for the NOC.\n\nThe ideal candidate will work on assignments of a diverse scope where analysis and decision of inputs and outputs requires critical evaluation of definable factors. The candidate will exercise judgement with minimum direction within the defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a SPOC between executives, customers, departments, and support terms. If such defined practices and policies do not specify direction, the candidate makes recommendations based on industry best practices or tenured experience for executive review and approval\n\nWhat You’ll Do:\n\nSummary of Operational Job Functions\n\n\n* Direct a 24x7x365 Network Operations Center with sites located in Louisville, Kentucky, Grand Rapids, Michigan, and future locations to be established, while also incorporating leveraged resources that work in remote capacities.\n\n* Direct planning, staffing, training, cost estimation, proposal preparation, scheduling, quality control, delivery, and operational oversight for NOC Solutions\n\n* Develop and maintain department goals, metrics, and KPIs specific to operations; conduct routine benchmarking and revision against industry standards and trends\n\n* Develop and refine standard operating procedures with control mechanisms to ensure seamless integration and delivery for NOC operations\n\n* Ensure accountability for identifying and enforcing engagement deadlines, schedules, and services while managing direct and shared resources to meet client requirements\n\n* Support and manage various teams, including owning resourcing for the NOC; champion a culture of growth and mentorship to motivate team members to support their professional development\n\n* Coach, mentor, and motivate team members, and influence them to take positive action and accountability for their tasks\n\n* Participate in weekly, monthly, and quarterly meetings with NOC teams, Managed Services leadership, clients, and account teams, with all matters relating to the NOC\n\n* Assess finance reports (e.g., utilization, P&L) and maintain consistent profitability levels aligned with business objectives; optimize through targeted efficiencies identified through COGs analysis\n\n* Serve as a subject matter expert and client liaison; manage customer expectations based on Managed Services operational capabilities and limitations\n\n* Provide support for all RFPs/RFQs to the projects and sales team for NOC Service to clients; partner with the account teams and assist in prequalification and scoping to delivery programs and services to clients based on technical and operational abilities and limitations of the NOC\n\n* Operational leadership duties as assigned by your manager\n\n\n\n\nSummary of Transformative Job Functions\n\n\n* Remain current with new and existing best practices to innovate NOC operations to industry standards and accepted norms.\n\n* Identify operational strengths and weaknesses to reinforce deliverable objectives and create strategies for additional improvement.\n\n* Collaborate, recommend, and assist with implementation of new tools, technologies, and processes to enhance operational efficiency and market differentiation\n\n* Create processes and manage operations that combine internal and shared vendor abilities with client expectations to design creative and efficient solutions to meet customer demands and requirements.\n\n* Define milestone driven roadmap from baselined operations or gaps, and implement strategic initiatives targeted to improve process and tools based on industry leading frameworks.\n\n* Transformative leadership duties as assigned by your manager\n\n\n\n\nQualifications & Interests:\n\n\n\n* Proven ability to lead a team that works 7x24 and is geographically distributed\n\n* Prove record transforming operational teams and instilling thought leadership\n\n* 12+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premises and cloud connected technologies\n\n* 7+ years of experience working in a multi-tenant service provider environment\n\n* Experience working with and managing incident, problem, change and service requests that follow ITIL v4 framework standards\n\n* Strong strategic planning and analytics skills\n\n* Strong adherence to service delivery excellence\n\n* Ability to complete multiple tasks concurrently and deliver results under timelines and pressure.\n\n* Strong ability to develop processes, helping resources learn to follow processes while still being able to innovate and be creative.\n\n* Strong financial acumen – understanding of gross profit, net income and other business financial terms and formulas.\n\n* Strong problem solving – leverage relationships, customer skills, business acumen and creativity to solve problems.\n\n\n\n\nWork Environment: \n\nWhile performing the duties of this job, the employee is frequently surrounded by other employees and their conversations on the telephone and in person. The noise level and indoor office temperature may vary. Variable work hours required, including weekends.\n\n\n\n***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Finance, Design, Cloud, Sales and Digital Nomad jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic and each day presents a new set of challenges. And that’s where UnitedHealth Group’s family of businesses is taking the lead. We see those challenges as opportunities, but we can’t do it alone. You’ll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.
This position is full - time (40 hours / week). Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. Training will be conducted virtually from your home.
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities
Coordinate and supervise daily/weekly/monthly activities of a team members
Set priorities for the team to ensure task completion and performance goals are met
Coordinate work activities with other supervisors, managers, departments, etc.
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma / GED (or higher) OR equivalent years of work experience
5+ years of experience with analyzing and solving customer problems in an office, claims, OR customer service environment
1+ years of supervisory / leadership experience
Proficiency with Windows computer applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM
Preferred Qualifications
2+ years of customer service experience
Telecommuting Requirements
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
Ability to multi - task including the ability to understand multiple products and multiple levels of benefits within each product
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation, and performance. Join us and start doing your life’s best work.SM
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $45,100 - $80,200. The salary range for Connecticut / Nevada residents is $49,800 - $88,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: #RPO, #YELLOW
Salary and compensation
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Do you want to be part of a team responsible for the incubation of new products and go-to-market motions that will set PandaDoc up for future growth?
As a Strategy Operations Manager (Title Pending), you will support PandaDoc’s Discovery motion, a group of startups within a startup, in their mission to launch new product lines and revenue streams.
You are a Product Manager with a growth hacker mindset.
You are known for continuously looking for creative solutions, paying attention to detail, asking good questions, and prioritizing tasks based on impacts & level of effort.
This role sits within the Strategy Operations team, and you will be a crucial team member who helps operationalize key growth strategies for PandaDoc.
In This Role, You Will
Report to the Senior Manager of Strategy Operations and be part of the larger BizOps team shaping our business strategy and improving operations for scale
Act as Business Partner to Discovery Project CEOs by supporting them through fast but efficient executions in process, systems, and analysis
Run the show on military time by scheduling & coordinating meetings, note-taking and doing follow-up/follow-through
As needed, collaborate with the Revenue Operations and Business Systems teams to implement changes that scale with our core operations
Support the scoping, planning, and launch of new initiatives as they arise
Provide monthly and quarterly review on Discovery progress against goals, informing the executive team where to invest more or less
About You
5+ years of Product Management or Operations experience at a pre-IPO or hyper-growth SaaS company
Strong project management and organizational skills, ability to prioritize multiple projects and deliverables
SQL/Tableau experience
Comfortable embracing ambiguity and working independently; excels at communicating early, regularly, and directly; ultimately gets the job done
Ability to translate complex requests into simple takeaways and tasks; not hesitant to ask questions and confidently voice your point of view if the asks need to be further refined or change
Strong proficiency in business applications or/and willingness to learn new tools
Ability to function independently with a high degree of accuracy and accountability in a fast-paced environment
It Would Be Awesome If You Had
Salesforce CRM experience
Experience in an incubator (Techstars, 500 Startups, etc.)
Company Overview
PandaDoc empowers more than 40,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.
Company Culture
We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.
Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.
Check out our LinkedIn to learn more.
Benefits
Our benefits include tremendous career growth opportunities, a competitive salary, health and commuter benefits, company-paid life & disability, 20+ PTO days, 401K and FSA plans, and of course, a fun team of Pandas to work with!
PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
EXTERNAL RECRUITERS
Approval Requirement
The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Growth, Sales, Analyst, Design, Accounting, Cloud, Digital Nomad, SaaS, HR and Senior jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
These past couple of years have definitely done a number on all of us, but especially our kids from all the screen use, to the lost social engagement time, etc.
That’s why BonfireDW was created. We provide coaching, classes, community, and support, all designed to help kids stay socially, emotionally, mentally, physically and digitally fit.
We're seeking Certified/Licensed K-12 Health Educators to provide 1:1 and group health education to students related to specific health topics, including reproductive health, substance use, diet and nutrition.
This is a 100% online, part-time, after school role, in the 5-10 hours a week range, potentially more as we grow.
Pay starts at $30/hr and increases to up to $50/hr within 3 months based on experience and performance.
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Growth, Sales, Analyst, Design, Accounting, Cloud, Digital Nomad, SaaS, HR, Senior, Test and Education jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This is a call center environment where you will be expected to work 100% telephonically on the computer for 8 hours per day with 2 designated 15 min breaks, a 30 min lunch, and a 15 min team meeting (Huddle). Huddles may be used for engaging with your team, reviewing updates, or completing training.
Throughout the day coaches will complete scheduled outbound coaching calls, take inbound calls from members, and attempt various cold calls related to informing members about the program and encouraging enrollment along with reaching out after a missed appointment to reschedule or complete a call at that time. Currently, our caseload is a “team” style where members will relate to whichever coach is available.
Receiving inbound and making outbound calls to employees of companies who have enrolled/partnered with the company for Health Coaching (50% inbound/50% outbound)
Encouraging employees to maintain healthy habits such as proper diet, tobacco reduction, proper exercise, etc.
Health coaches help employees reach their health and wellness goals
Members get points toward their accounts during this program (for reaching certain milestones/completing tasks) and can redeem these points for prizes that are available from the company they work with.
Qualifications:*
*Must have a bachelor’s degree in
Exercise Science, Sports Medicine, Health Science, Food & Nutrition, Kinesiology, Psychology, etc.
*Upbeat and personable* – supportive and motivational and likes talking to people about health and wellness
*Preferred:
1+ year in customer service M-F 10:30am - 7pm Central Time
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Growth, Sales, Analyst, Design, Accounting, Cloud, Digital Nomad, SaaS, HR, Senior, Test and Education jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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