About the Job:\nAs a Solutions Engineer at LaunchDarkly, you are a trusted advisor to clients, tackling their key challenges with our products. You excel in active listening, prioritize customer success, and demonstrate profound technical expertise with a customer-centric focus. Your adaptability, multitasking proficiency, and solid grasp of sales frameworks make you a reliable and autonomous decision-maker committed to excellence.\nYour ability to cultivate crucial relationships in enterprise accounts is matched by your growth mindset. Embracing feedback, you collaborate effectively with your team to overcome challenges. In this role, you will contribute significantly to the growth of LaunchDarkly, helping leading global companies enhance their software development. Join us in empowering teams to deliver and control their software to elevate their own customers’ experiences.\nResponsibilities:\n\n\nInspire prospects with our software: Help make business decision makers, practitioners and the broader community enthusiastic champions through excellent demos and talks\n\nIdentify pain and design solutions: Identify LaunchDarkly prospects’ largest problems and design solutions to solve them\n\nLead successful evaluations: Lead exceptional, curated evaluations of the LaunchDarkly platform\n\nEnsure adoption: Partner with customers to make the LaunchDarkly adoption path clear\n\nPartner with Sales: Form effective partnerships rooted in your grasp of selling frameworks\n\nBe a trusted expert: Become an authority. Bring valuable insight about LaunchDarkly and its surrounding ecosystem to each conversation. Follow through on your commitments.\n\nAdvocate for our customers: Be the voice of the customer to our Product and Engineering teams\n\nSpend time with the customer: 25-50% travel may be required to spend time in person with customers and colleagues\n\n\n\nAbout You:\n\n\nPassion for Learning and Growth: You actively seek and give feedback well. You have a growth mindset. You remain current on new technologies.\n\nDrive: You strive for ambitious goals. You actively work to improve customer and company results, with minimal direction and at times beyond your remit. You take pride in your work.\n\nConfident Communication: You simplify complexity. You are clear, complete and concise. You tailor your message.\n\nAdaptability: You excel in a fast-paced, dynamic organizational setting, taking action even when clarity is low.\n\nTeamwork: You commit to great frameworks, remaining flexible within them to win as a team\n\nRelationships: You consistently forge meaningful partnerships with customers and colleagues\n\nCustomer-focused: You actively listen to customers and take action to ensure they reach their full potential\n\nTechnical Expertise: You possess in-depth knowledge and hands-on experience with various developer and infrastructure technologies\n\n\n\nQualifications:\n\n\n4+ years consulting with enterprise customers and large development teams\n\nLed technical proof of concept/proof of value evaluations\n\nStrong demo skills\n\nProven success in cultivating customer relationships\n\nProficient in sales frameworks\n\nHave led land and expand initiatives\n\n25% travel required\n\n\n\n\nPay:\n\nTarget pay ranges based on Geographic Zones* for Level P3:\n\n\n* Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $175,000 - $206,000** On Target Earnings (OTE) includes base pay and commission\n\n* Zone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $158,000 - $185,000** On Target Earnings (OTE) includes base pay and commission\n\n* Zone 3: All other US locations: $149,000 - $175,000** On Target Earnings (OTE) includes base pay and commission\n\n\n\n\nLaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.\n\n*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.\n\n**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.\nAbout LaunchDarkly:\n\nModern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. \n\nThe LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:\n\n\n* Improving the velocity and stability of software releases, without the fear of end customer outages\n\n* Delivering targeted experiences by easily personalizing features to customer cohorts\n\n* Maximizing the business impact of every feature through the ability to experiment and optimize\n\n* Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types\n\n* Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability\n\n\n\n\nAt LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected]. \n\nOne of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.\nDo you need a disability accommodation?\nFill out this accommodations request form and someone from our People Operations team will contact you for assistance.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Travel, DevOps, Mobile, Sales and Engineer jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\n \nThis is a remote position and we're considering candidates in the Americas CST/EST timezones.\n \nWe are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. \n \nWhat’s that actually mean? It means our customers: \nHave a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting. Have a partner that is not quota/sales-based, and can authentically have their best interest at heart. Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience. \n \nOur SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus, the difference between logs and metrics, the difference between pets and cattle, and more... \n \nOur SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to deliver world-class experiences and time to value. You will be responsible for delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. This will include being an extra set of hands, hearts, and brains for customers (virtually or on-site). \n \nOur SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. They will monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products. You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery.\n \nIn addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.\n \n\nWhat you'll be doing:\n\n\n\n* Effective in working with customers, including business executives, project managers, and IT development staff.\n\n* Effective in understanding business needs and distilling the information into business and technical requirements.\n\n* Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.\n\n* Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.\n\n* Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.\n\n* Be a strong advocate for adherence to standards and best practices.\n\n* Stay current on Grafana Labs, observability, and related technologies.\n\n* You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.\n\n* If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.\n\n\n\nWhat you'll bring along:\n\n\n* 5+ years of experience working on deployment teams, using project management techniques.\n\n* Direct experience with o11y.\n\n* Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).\n\n* A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers\n\n* Self-starter, adept at picking up new skills and technologies, and eager to break new ground.\n\n* Excellent communication skills to communicate with customers, partners, and internal members.\n\n* Vision to help us take our company to the next level.\n\n* Executive Presence.*nix and Windows Server Administration.\n\n* Kubernetes (kubectl, Helm, Tanka preferred).\n\n* Experience with Cloud Platforms - AWS, GCP, Azure.\n\n* Systems Architecture design.\n\n* Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).\n\n\n\n\nIn the United States, the base compensation range for this role is $165,000 - $200,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Consulting and Cloud jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\n\n\nUnder the direction of the Service Delivery Organization under IT group, the Principal Scrum Master will work closely with the data architecture & development, software engineering, business information management, and analytics team members on building an agile plan to deliver on the enterprise solutions and ensure that we closely manage business needs and expectations of our solutions, get consistent and frequent feedback on solutions design, and recalibrate as business needs evolve. Establishing a foundation of trust and strong rapport with the delivery scrum teams and leaders will be a key success criterion.\n\nThe Principal Scrum Master will be responsible for managing and leading a team of Scrum Masters and delivering leads as the needs of the organization grow. The Principal Scrum Master is a member of the WelbeHealth leadership team and facilitates collaborative relationships across WelbeHealth and with external stakeholders to promote WelbeHealth values, team culture and mission.\n\nEssential Job Duties\n\n\n* Manage agile solution development and delivery – moving development staff towards a structured, agile approach of iterative and rapid value delivery.\n\n* Foster an agile solution delivery mindset for the organization and training the larger org on agile methodologies.\n\n* Guide the scrum team(s) and organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint.\n\n* Use empirical data to help the team(s) assess their agile maturity, optimize scrum team velocity, and identify improvement opportunities to achieve higher levels of team performance.\n\n* Proactively address systemic impediments to team agility and guide the team(s) on methods to escalate when needed to prevent challenges from becoming blockers.\n\n* Partner with Product teams to ensure continuous refinement of backlog.\n\n* Plan and execute data and information engineering projects through agile implementation.\n\n* Liaison with the business and technical teams to identify opportunity for process improvements\n\n* Facilitate scrum ceremonies – sprint planning, sprint retrospectives, daily stand ups and sprint reviews.\n\n* Build a trusting and safe environment where problems can be raised, with an emphasis on problem-solving.\n\n* Structure scrum teams appropriately, while maintaining a truly agile delivery framework –being able to flex quickly with evolving business needs, course-correct and deliver exceptional value.\n\n* Be hands-on with solving problems – resolving roadblocks, issues, concerns, expectation misalignment thoughtfully, bringing others along.\n\n* Establish collaborative relationships with stakeholders, functional leaders, clinicians, operators, and field-based personnel, based on an unshakeable foundation of trust and mutual understanding.\n\n* Establishing deep trust and regard within agile teams – via lead by example, adhering to commitments and leading from behind.\n\n* Effectively work with various onshore and offshore technological and data vendors and consulting firms, craftily blending technical and people skills across internal FTEs, contractors vendor staff, offshore team members to create an exceptional A-team focused on rapid value generation and obsessive about simplifying lives of our team members and participants.\n\n* Be the voice of the agile team members around issues and concerns with delivery and expectations – balancing business expectations with solution delivery capabilities in a tactful way.\n\n\n\n\nJob Requirements:\n\n\n* Bachelor’s Degree required.\n\n* Master’s Degree preferred.\n\n* Minimum of 15 years' professional experience in software engineering, project management, execution and delivery of data, software engineering and analytics engineering solutions, especially managing execution and delivery of high-visibility, ambiguous and complex projects.\n\n* Minimum of three years’ practicing agile scrum master experience.\n\n* Minimum five years’ experience in solution delivery leadership, especially information management and data engineering solution delivery, analytics delivery (Kanban), and delivery of solutions designed to simplify operational workflows.\n\n* Minimum five years’ experience managing large-scale initiatives with a focus on driving strategic business objectives through the delivery of application and data architecture, and business-facing solutions.\n\n* Minimum of two years' experience with Azure DevOps strongly preferred.\n\n* Minimum three years’ experience in mentoring and developing scrum team members strongly preferred.\n\n* Demonstrated ability to mentor and develop team members.\n\n* Ability to process accurate information in a timely manner.\n\n* Scaled Agile working experience is preferred.\n\n* Experience in creating roadmap for complex programs/projects and successfully executing towards the plan\n\n* Experience with Release management and Implementation planning.\n\n* Excellent leadership, organizational and communication skills in coordinating and communicating with senior management in IT organization.\n\n* Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects.\n\n\n\n\nBenefits of Working at WelbeHealth Apply your finance expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.\n\n\n* Generous base salary + annual bonus\n\n* Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company.\n\n* Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time.\n\n* Advancement opportunities - We’ve got a history of hiring and promoting from within, meaning you can create your own path!\n\n* And additional benefits\n\n\n\n\nWage base range for this role is $130,000 - $155,000 + Bonus + Equity. WelbeHealth offers a competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Consulting, DevOps, Finance and Senior jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States