\nAbout Capco\n\nOur team in Capco specializes in management consulting & software development, mostly for international banks and insurance companies in Western Europe. \nDo you want to learn more about our culture and people? Visit https://www.capco.com/Careers/Slovakia\n\n\n\nBenefits of working for Capco:\n\n\n* The opportunity to work with experienced colleagues for prestigious banks\n\n* The opportunity to work on different projects, no routine\n\n* Technical and soft skills training, professional certifications, full access to the Udemy online learning platform\n\n* Sick days, employee’s vacation – 25 days per year, regardless of the age\n\n* Cafeteria provided by the Benefits plus services\n\n* Fully paid meal vouchers\n\n* Smartphone and internet with 1.000 GB of data, laptop\n\n* Remote work (Home-office)\n\n* We care: we support the well-being of our employees (mental health webinars - Liga za duševné zdravie), team sports activities – e.g. running challenges, multisport card, participation on the volunteering days\n\n\n\n\n \n\nRole Description\n\n\n* Be a part of the design, development, delivery, configuration, testing and life cycle support of a market-leading technical capital markets solution (e.g Murex, Calypso, Reuters, Bloomberg, Refinitiv, Xentis)\n\n* Analyse the technical architecture to design and develop interfaces to integrate the system into the client’s landscape\n\n* Work with data to ensure smooth migrations\n\n* Understand the key functionalities of the most recent software versions used across key global financial institutions\n\n\n\n\n \n\nAbout Murex\n\n\n\n* Banks deploy MX.3 for its best-of-breed features in trading, risk management and processing. Many leverage its ability to roll out an integrated cross-asset value chain across all business functions\n\n* IT transformation with one platform\n\n* A single framework for enterprise-wide margining, optimization, regulatory compliance, and collateral trading\n\n\n\n\n \n\nAbout Calypso\n\n\n* Calypso is a comprehensive software solution designed to support various aspects of capital market activities, including trading, risk management, processing, and operations\n\n\n\n\n \n\nSkills and Expertise\n\n\n* University degree in economics, mathematics, (business) computer science, industrial engineering, or a comparable degree program \n\n* Fluent in English\n\n* You have a keen interest in issues in the capital market environment and have already gained initial practical experience in IT and/or transformation projects or advisory projects in the financial services area \n\n* Good command over SQL, or XML and XSLT\n\n* Ideally experience in the development of interfaces or configuration of banking software (Murex, Calypso, Reuters, Bloomberg, Refinitiv, Xentis or similar systems)\n\n* Unix and database knowledge (Sybase, Oracle) is a plus \n\n* You are a team player with superior analytical and conceptual skills and assertiveness\n\n\n\n\n \n\nRecruitment process steps:\n\n\n* Screening call with the Recruiter\n\n* Technical/Competencies interview with experienced Capco colleague\n\n* Feedback/Offer\n\n\n\n\n \n\nYou are important to us! That's why you get a personal coach at our side who supports you individually. With our start-up mentality and our flat hierarchy, you have every opportunity to place your ideas and to put them into practice. In addition, after work, you have numerous opportunities to expand your internal network and get to know new faces through joint sports activities and team events.\n\n\nHave we made you curious? Then apply now! It takes only 5 minutes. \n\n\nIf you have any other question related to the position please reach out to me: \n\n✉  [email protected]\n\n💻 Tomas Vanco | LinkedIn\n\n#fulltime \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Design jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBrno, South Moravian, Czech Republic

\nPlanday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.\n\n\nPowered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.\n\n\nFounded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.\n\n\nAs part of our growth journey, we're looking for a new colleague to join our Customer Support Team in London as Customer Support Consultant - German-speaking. In this role, you will be based in our London office and will be supporting our existing customers with their questions about Planday. \n\n\nYou can expect to work with the following:\n- Communicating with our customers via online chat, email, and phone\n- Answering questions about how to use Planday by providing best practices for scheduling and administration\n- Testing and troubleshooting technical issues, before passing them onto a second line of support\n- Forming the link between customers and our product/engineering team\n- Finding the best solutions for your customers and team, wherever your initiative takes you\n- Additionally, you will be part of a cross-functional team, where you get to work a lot with other departments and develop your skills in many areas.\n\n\nRequirements:\nIf you see yourself in some of the points below, great - we’re excited to learn more about you!\n\n\nIn this role, you will be working closely with our customers from different business sizes and backgrounds. Therefore, it is important that you enjoy communicating with people and are naturally open and curious. \n\n\nAdditionally, you:\n- Are fluent in English and German\n- Are motivated to learn how to work with IT systems\n- Love helping people and setting a positive tone of communication\n- Are proactive, like to solve problems and can think outside of the box\n- Want to develop your customer service and technical skills within an innovative and international company\n- It is a plus if you have experience using Planday from a previous workplace. Fluency in additional languages is also considered a plus.\n- Finally, you see the strength of having fun and being part of a fantastic team. You are passionate and ready to make a difference with your inclusive mindset.\n\n\n\n\n\nAt Planday, we offer you:\n\n\n- Benefits like pension, health insurance, inclusive support for new parents and generous vacation\n- On top of your annual base salary, you are offered to be part of an Employee Share Plan\n- Growth and progression opportunities – we want you to grow with us\n- Flexible remote work\n- Strong social culture with lots of team and company activities\n- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe\n- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities\n\n\nFinally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.\n\n\nAt Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.\n\n\nAs an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.\nAll applicants will be considered for employment without attention to any personal characteristics. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Payroll and API jobs that are similar:\n\n $65,000 — $160,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, UK

\nHello there! Thanks for dropping by 👋\n\nAre you actively on the lookout for a fresh career opportunity, or perhaps you're just exploring what's out there? Well, you've landed in the right spot!\n\nLightspeed is seeking a full-time energetic and driven Field Implementation Consultant to join the Hospitality Professional Services team. As a part of the team, your contribution will have a direct impact on our largest and most complex customers’ quest to enter the cloud era.  \n\nThe Hospitality Professional Services team is responsible for Lightspeed’s premium customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed. Composed of select, top-performing members from our sales, onboarding, support and customer success teams, the Hospitality Pro Services team is in charge of implementing and supporting Lightspeed throughout their customer journey. Join our elite team and work with our largest and most complex customers at the highest level of support.\n\nPlease note, there is a component of this role that requires travel to other regions. You are required to possess a valid passport and Canadian driver's license. \n\nWhat you’ll be responsible for: \n\n\n* Acting as the implementation’s technical main point of contact for our customers. \n\n* Delivering remote and onsite implementation & technical support services to customers who purchased a field package.\n\n* Providing best-practice guides for network set-up and validate any existing network infrastructure to ensure a successful POS installation. \n\n* Working closely and coordinating with our installation partners to assist with hardware installations, both remotely and on site.\n\n* Assisting with implementing integrations (Property Management Systems, etc.). \n\n* Coordinate with our Partnerships and Integrations teams for custom requests.\n\n* Developing a deep understanding of the typical business challenges Lightspeed’s premium customers may face and take the initiative to liaise with our company’s Product and Development teams to help improve the customer experience. \n\n* Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.\n\n* Documenting and tracking customer issues and resolutions. \n\n* Participating in the creation and maintenance of troubleshooting, testing procedures and documentation for the technical support staff as well as documenting software defects for review and corrective action. \n\n* Working closely with other Field Implementation Specialists, Consultants, Support Specialists as well as the Manager and Team Lead to best handle day-to-day situations to better customer experiences.\n\n* Providing in-person implementation & support to our premium customers across all of NOAM.\n\n\n\n\nWhat you’ll be bringing to the team: \n\n\n* Tech-savviness and a genuine interest in technology advancements, especially as it pertains to hardware and software.\n\n* Intermediate knowledge of network infrastructures in a business environment.\n\n* 3+ years of customer service experience in a technical support role.\n\n* Strong verbal and written communication skills in both English and French language \n\n* Polished presentation with impeccable people skills: ability to work with C-Level executives in person. \n\n* Ability to handle multiple implementation projects at various phases in their customer journey. \n\n* Ability to convey a customer-focused attitude.\n\n* Proven troubleshooting skills.\n\n* Ability to manage technical escalations of at-risk accounts and identify opportunities for growth.\n\n* Flexibility in your schedule to work: travel expected up to 60% of the time.  \n\n\n\n\nEven better if you have, but not necessary: \n\n\n* Hospitality industry experience (hotels and/or restaurants).\n\n* Technical background and experience in POS, SaaS, networking and/or software.\n\n* Understands the sales cycle and customer journey in a SaaS environment.\n\n\n\n\nWho you are: \n\n\n* Ability to thrive in a fast-moving team with high standards and firm deadlines. \n\n* Self-starter who also works well in a team environment.\n\n* Excellent judgment and an ability to de-escalate situations quickly and efficiently.\n\n* Resourceful with a demonstrated ability to anticipate change and proactively. adjust priorities and strategies accordingly.\n\n* Comfortable simultaneously managing multiple customers who are at different points on the customer journey.\n\n* Ability to cultivate strong relationships with enterprise and VIP customers.\n\n* Entrepreneurial spirit with a keen sense of initiative and a desire for professional development.\n\n\n\n\nWe know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and let’s have a chat!\n\nWhat’s in it for you?\n\nCome live the Lightspeed experience...\n\n\n* Lots of autonomy, flexible work culture and the option of fully remote work\n\n* Genuine career opportunities in a company that’s creating new jobs every day\n\n* Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback\n\n* Work in a team big enough for growth but lean enough to make a real impact\n\n* Development of very high traffic products, used at the global scale\n\n* Opportunities to learn and expand your skill set\n\n* Become a valued part of the diverse and inclusive Lightspeed family\n\n\n\n\n… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:\n\n\n* Lightspeed equity scheme (we are all owners)\n\n* Flexible paid time off policy\n\n* Extended Healthcare benefits\n\n* Health and wellness benefit of $500 per year\n\n* Paid leave and assistance for new parents\n\n* Mental health online platform and counseling & coaching services\n\n* Volunteer day\n\n\n\n#LI-DS1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Cloud and Sales jobs that are similar:\n\n $55,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada