\nRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!\n\n\nThe Revinate Customer Success Manager for APAC (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer.  The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology ­driven environment utilizing both digital and in-person interactions to effectively manage a high velocity of activity. \n\n\n\nGoals\n* Customer Success: All customers must be DELIGHTED with Revinate and our service, not just satisfied.\n* Customer Management: CSMs are a single point of contact with support from other groups such as Professional Services, Education and Technical Support. \n* Renewals: Success is driven by high NPS and Renewals. You will be responsible for growth and retention of accounts in the APAC region.\n* Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.\n\n\n\nWhat You'll Do\n* Superuser of all Revinate products, know it all inside out\n* Provide coaching and education to improve adoption of the Revinate products by every customer \n* Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement\n* Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings\n* Building relationships beyond the day-­to-­day customer contact to ensure engagement across the organization\n* Bring intelligent product feedback and recommendations from customers back to the Revinate Product team\n* Renewals – manage renewals with existing customers\n* Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales\n\n\n\nWhat You'll Bring\n* Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential. \n* Strong technical knowledge, and negotiation skills.\n* Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals.\n* Must be a self-starter; little supervision is required. \n* Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy. \n* 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model.\n* Fluency in Thai & English is a plus. \n* Hospitality experience is a plus.\n* Travel is required\n* Previous experience as Revenue Manager from a Hotel or Hotel Group is highly preferred \n\n\n\nWhat We Can Offer\n* Competitive salary & quarterly bonus\n* Benefits Package: Comprehensive Medical for you and your family\n* Time off: Annual Leave and Parental Leave for those expecting new family members\n* Extraordinary culture: Focused on learning and every employee’s personal and professional development\n* Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day.\n* Amazing location: our Singapore office is centrally located in the CBD\n\n\n\n\n\n\nRevinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.\nCandidates must be located in the city listed in the job application. Thank you!\n\n\nRevinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. \n\n\nImportant Security Alert\nWe have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.\n\n\nFor Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to [email protected]\n\n\n\n\n#LI-Hybrid\n#LI-AE1\n\n\nExcited?!  Want to learn more? Apply Now!\nOur Core Values:\nOne Revinate - United & Strong, on a single mission together\nBuilt on Trust - It’s the foundation of everything we do\nExpect Amazing - We think, dream & deliver big\nCustomer Love -- When the customer wins, we win\nMake it Simpler -- Apply it to everything we do\nHungerness -- Feel it, follow it, be relentless about our success\nGrounded in Gratitude - We’re glad to be here & make the most of every day\n\n\nRevinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. \n\n\nRevinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. \n\n\nIf you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected].\n\n\nBy submitting your application you acknowledge that you have read Revinate's Privacy Policy (https://www.revinate.com/privacy/)\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, HR, Marketing and Sales jobs that are similar:\n\n $32,500 — $57,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustralia