Remote Cloud + Linux + Nginx + PHP + System Jobs

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!\n\nOur client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.\n\nSupport at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.\n\n\n**As a Kinsta Support Engineer you will:**\n\n* Take ownership of issues reported by customers and see problems through to resolution.\n* Research, troubleshoot, and identify solutions to resolve customer issues.\n* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.\n* Provide prompt and accurate feedback to customers.\n* Crave knowledge and continue to hone and improve your own technical and non-technical skills.\n\nThis role's shift need is **Monday-Friday 4pm-12am UTC** (our team uses UTC for scheduling).\n\n**Requirements**\n* The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.\n* Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.\n* We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.\n\n**All of our Support Engineers must meet the following core requirements:**\n* Completely fluent in English with excellent written communication skills.\n* Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.\n* A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).\n* Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.\n* Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.\nWhile a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.\n\n**Bonus points:**\n* Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!\n* Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack\n\n**Benefits:**\n* This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure\n* Fully remote culture with a globally distributed, international team\n* In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off\n* This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate\n* We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!\n \n\nPlease mention the words **RURAL ALWAYS ISOLATE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

**About GoDaddy**\n\nGoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.\n\nThe candidate has the opportunity to work with different technologies and learn different aspects of Information Security.\n\nThey will mainly work with website cleanups but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.\n\n\n**Responsibilities**\n* Website cleanup and troubleshooting (this role will resolve customer issues through support tickets) \n* Code reading to determine if a particular file is malicious or not \n- Feeding our system with new findings to improve our automation process \n- Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software \n- Writing regular expressions "regex” \n\n**Requirements**\n- General understanding of security principles and use good security practices in general \n- Linux experience \n- CLI and cPanel \n- Experience with Apache, Nginx and other web servers \n- Experience with WordPress, Joomla, Magento, vBulletin and other CMS software \n- Web Malware Experience (decoding, understanding) \n- PHP and Shell scripting/automation \n- Open source and community participation and contributions a plus \n\n\n**Tools We Work With**\n- Jira \n- Bitbucket \n- Trello\n\nGoDaddy is an equal opportunity employer. \n\nPlease mention the words **PREVENT STUFF IDEA** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to InfoSec, PHP, Linux, Customer Support, Jira, Cloud, Drupal and Nginx jobs that are similar:\n\n $70,000 — $120,000/year\n

Job brief:\n\nWe are looking for a part time (approx. 15 hours per month) System administrator who is dedicated to his craft: someone who is proud of his or her work and is constantly learning the newest methods and technologies. We need someone with Extensive experience with Linux operating systems and utilities, tools and applications used to install, configure, document and maintain systems and applications. \nProven experience in a production environment with the following: automated install, automated build and deployment, automated configuration management, enterprise monitoring systems, server virtualization, load balancing, web servers, PHP application servers. \n\nExcellent communication skills in order to collaborate as a knowledge leader in the specification, design and deployment support of Linux infrastructure. Demonstrated ability to develop and document complex procedures.\n\nRequirements:\n\n• Highly motivated candidates that demonstrate creative and methodical problem solving abilities\n• BS in Computer Science or equivalent experience\n• Eight years of hands-on systems administration with LINUX systems, Nginx webservers (Ubuntu is a plus)\n• Configuration management with Puppet\n• Solid understanding of networking protocols: DHCP, DNS, TCP/IP, NFS, LDAP, SSH\n• Strong experience in MySQL, MongoDB and ElasticSearch \n• Experience with Cloud Environment (AWS & Digital Ocean) and virtual private networks \n• Network Security \n \n\n#Salary and compensation\n $10,000 — $15,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMiami