What will you work on?\n\nReporting to the EVP, Customer Experience, the Senior Customer Success Manager (Enterprise) will be a trusted advisor to our Strategic customer segment, helping them achieve maximum value from the Clariti solution. You will understand your clients' digital adoption goals and recommend solutions to help them get the most out of our product and exceed their goals.\n\nAs a Senior Customer Success Manager at Clariti, you’ll get to :\n\n\n* Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.\n\n* Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion.\n\n* Maintain an understanding of our product and roadmap so you can guide customers to success and continue to promote up their Adoption Score.\n\n* Educate customers on the most relevant features of their specific requirements.\n\n* Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for Clariti.\n\n* Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals.\n\n* Work with the internal Account team and Customer to develop a Success Plan outlining how Clariti addresses their immediate/future needs (including metrics for success).\n\n* Monitor customer health to reach out to customers before risks escalate and identify remediation options.\n\n* Partner with Clariti Account Team (Account Executives, Services, Technical Support) to ensure customers renew and expand.\n\n* Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk\n\n\n\nWhat you bring to the team?\n\n\n* 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management\n\n* Significant experience managing a quarterly retention and growth quota.\n\n* Previous experience maintaining a book of at least 4-6 Strategic customer accounts.\n\n* Demonstrated experience increasing customer satisfaction, adoption, and retention applied to a technical product.\n\n* High competency in sales discovery methodologies and an ability to run Return on Investment discussions\n\n* Experience in an enterprise solution sales environment, partnering with account executives to develop and close sales opportunities.\n\n\n\n\nThe salary range for this role is expected to be between 90-135k based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy.\n\nIf you have questions about compensation as we move through the process, we’re happy to discuss further. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Senior and Sales jobs that are similar:\n\n $65,000 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nVancouver, British Columbia, Canada

\nHow you’ll spend your time:  \n\n\n* Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract\n\n* Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes\n\n* Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions\n\n* Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud\n\n* Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)\n\n* Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders and Quarterly Executive Business Reviews\n\n* Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications\n\n* Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership\n\n* Respond to and support power users and customers within the stated SLA\n\n\n\n\nWe get excited about you if you have: \n\n\n* 5+ Years Experience in GRC or Risk Advisory\n\n* Expertise and Power User certification in LogicGate’s Risk Cloud platform; Ability to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders\n\n* Interest in supporting sales and commercial business development efforts\n\n* Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001\n\n* Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back\n\n* Great people skills – ability to quickly understand your audience and tailor the right message to them\n\n* Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical\n\n* A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help\n\n\n\n\nThe anticipated base salary range for the role is $112,000 - $122,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.\n\nTotal Rewards \n\nOur Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual learning & development Program.\n\nOur Culture\n\nDEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices.  We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. \n\nLogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.\n\nLearn more about our culture here. \n\nExcited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:\n\n\n* GRC stands for Governance, Risk, and Compliance\n\n* GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. \n\n* The GRC market is rapidly expanding with continuous growth opportunities. The current market size is valued at $50.5 billion in 2024 and is projected to reach $104.5 Billion by 2031.\n\n\n\n\nAt LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. \n\nLogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace. These include competitive variable plans, equity grants, paid time-off, ongoing learning and development opportunities, paid parental leave, 401k matching, health, vision, and dental insurance, and accident and life insurance. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n $50,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

\nAbout Telgorithm. We started Telgorithm with one powerful idea: to simplify the cloud communications go-to-market and compliance journey for every SaaS company. In our more than 18 years of cloud communications and SaaS experience, we’ve learned that creating an extraordinary product and customer experience is an iterative process that requires maniacal focus. SaaS companies spend millions of dollars and hours to achieve the extraordinary for their customers, their cloud communications stack is no exception. \n\nAbout Us. We are passionate about SaaS and about telecom. We are growing quickly and are looking for hungry leaders that want to make a large impact in the world. We are building an organization that is steeped in cultural and intellectual diversity. Our people will be tasked with solving seismic challenges, supported by an organization that prioritizes employees first. If you find yourself thinking at the end of each day, “how do I continue to delight my customers?”, then Telgorithm might be the company for you.\n\nThe Role. As an Account Executive - New Logos at Telgorithm, you will play a critical role in driving our sales efforts and expanding our customer base. This is not an account management role.  You will be the first point of contact for potential clients, responsible for generating qualified leads and setting up meetings to grow new logos. This position offers an excellent opportunity for individuals looking to jumpstart their careers in sales and grow within a fast-paced, innovative company.\n\nReporting to: Head of Sales\nCompensation: $85,000 Base (DOE) + Variable Commission Plan\n\nWhat You’ll Do:\n\n\n* Outreach: Conduct outbound prospecting via phone, email, and social media to generate new business opportunities (75% inbound marketing leads / 25% self-sourced).\n\n* Qualification: Qualify leads by understanding their needs, pain points, and potential fit with Telgorithm’s services.\n\n* Scheduling Sales Meetings: Set up meetings and product demos from discovery to close w/ minimal supervision.\n\n* CRM Management: Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.\n\n* Collaboration: Work closely with the marketing and sales teams to align strategies and share insights.\n\n* Follow-Up: Follow up with potential clients to nurture relationships and move them through the sales funnel.\n\n* Market Feedback: Provide feedback to the product and marketing teams regarding customer needs and competitive trends.\n\n\n\n\nWhat You’ll Bring:\n\n\n* 3 years of Sales Development Rep (SDR) experience in CPaaS\n\n* 1 year of A2P 10DLC message experience (strongly preferred)\n\n* HubSpot knowledge\n\n\n\n\nJoin Our Team:\n\nBeing human isn’t about checking every box on a list. It’s about the experiences we have, the people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. \n\nWhat We Offer:\n\nJoining our team isn’t a job switch, it’s a career accelerator. Here’s how we’ll support you in doing some of the most impactful work of your career:\n\n\n* Fully remote work arrangement\n\n* Unlimited PTO\n\n* Company-sponsored health insurance (Telgorithm covers 75%+ of employee monthly insurance premiums)\n\n* 401k + employer contribution\n\n* Employee stock options\n\n\n\n\nTelgorithm is proud to be an equal opportunity employer. We truly believe that the intersection of our individual differences help to create a better workplace, a better product, and a better world. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.\n\nTelgorithm does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Marketing and Sales jobs that are similar:\n\n $62,500 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States

\nCreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. \n\n\nBe a Part of Our Dynamic Team and Transform the Industry Together!\n\n\nEnterprise Customer Success Manager\n\n\nAs a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You’ll build personal relationships with multiple stakeholders, earning their trust and respect through your commitment to their success and will be goaled on your customer retention and health. Customer Success Managers are experts in our product, as well as in Influencer Marketing programs and we pride ourselves by sharing best practices, strategy and measurement to our growing base of world-class brands, agencies, and tech companies.\n\n\n\n What you’ll do:\n* Guide and drive customer outcomes at milestone in their partnership with CreatorIQ, grounded on achieving measurable business results: post implementation, to ongoing program success, to expanding use-cases within our product and services suite\n* Become customers’ trusted advisor and serve as their advocate inside CreatorIQ\n* Develop strong knowledge of our product and our best-practices; share your knowledge with our customers to help them achieve their goals by leading best practices workshops, strategic business meetings, and product roadmap reviews\n* Oversee internal account operations, and appropriately route customer requests (e.g. software support and bug reporting, expansion opportunities etc.)\n* Drive continuing education opportunities for our customers, ensuring that they have an appropriate level of understanding and knowledge of how to utilize the software to achieve program goals\n* Identify optimization opportunities within our software and services to support common customer best practices, actions, and decision making\n* Prepare, organize, and lead customer communication, including emails, calls, meetings, and business reviews with key stakeholders to drive adoption and retention\n* Own customer usage, health metrics, and success plans as a daily prioritization to inform proactive strategies that guide them through the customer journey to drive platform adoption and ROI with your customers as a strategic partner\n* You will be an expert problem solver and driver of solutions for our clients, utilizing . experience with fast-paced and dynamic MarTech teams and a technical understanding of common SaaS solutions\n* Connect customers with other subject matter experts within CreatorIQ, as needed\n* Collaborate with Account Managers to identify opportunities for growth in your existing portfolio\n\n\n\nWho you are and what you’ll need for this position:\n* 3+ years of proven experience in a customer-facing role ideally managing the customer journey for enterprise customers at a technology solution, influencer marketing agency, brand or media company\n* Passion for understanding and helping customers solve real-world business challenges by leveraging (CreatorIQ) technology solutions and services\n* Ability to prioritize based on urgency, opportunity, and risk\n* Experience in showcasing value and ROI to executive stakeholders\n* Excellent verbal, written, presentation and project management skills, speaking with varying functions and levels both internally and externally.\n* Some experience with cross-group collaboration including Sales, Marketing, Support, Product/Development, and other internal organizations.\n* You’re adaptable and resilient. The influencer marketing landscape is constantly evolving, and you're not afraid to adapt to change. \n* You can navigate ambiguity with ease and maintain a positive attitude even in challenging situations.\n* You have a knack for storytelling with data. Though not necessarily a data scientist, you're adept at navigating data and analytics to monitor client success metrics. \n* Your skill lies in transforming data insights into compelling narratives, pinpointing areas for improvement, and guiding strategic decision-making.\n* Demonstrated experience in influencer marketing, social media platforms, and/or working with or for influencer software preferred but not required.\n* Experience using Salesforce, Microsoft Office or GSuite, and audio/web conferencing (Slack, Zoom, etc) required. Experience with ZenDesk, Notion, or JIRA is a plus.\n\n\n\n\n$90,000 - $100,000 a year\n\nWho we are:\nCreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.  CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.\n\n\nAt CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Cloud and Marketing jobs that are similar:\n\n $72,500 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles