We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
We’re in the process of rapidly scaling our global but close-knit team and we’re looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incode’s customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-years’ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel – yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. We’re a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
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This job post is closed and the position is probably filled. Please do not apply. Work for Honu AI and want to re-open this job? Use the edit link in the email when you posted the job!
## About Us\n\nWe are [honu.ai](https://www.honu.ai), a venture backed startup, building the next generation platform to give small business owners superhuman decision making capabilities. We are currently in stealth mode and are backed by Europe’s top investors who are early backers of (TransferWise, Tide, Coinbase, CityMapper, Cazoo, Nested, Habito, Cleo, King, Snyk, etc.). We are a remote-first company, based out of London. The technology we are building is novel and we will be pushing the boundaries of what has been done in this space. \n\n## The Role\n\nWe are looking for a strong, product focused, growth mindset software engineer to join our core-team. If you are excited to join a VC-backed startup early on in the journey, and your profile matches what we are looking for, please do get in touch. Here is a non-exhaustive description of the tasks and responsibilities for this role:\n\n- You will be working in small team, including the founder, to build the first MVP of the product.\n- You will collaborate with the team to define the strategy and vision for how we will build effectively and be successful.\n- Work with engineers across the company to build delightful features that span various parts of the system.\n- Ensure our platforms are reliable, scalable, secure and extensible.\n- Improve engineering standards, tooling, and processes.\n\n## Ideal Candidate\n\n- Experience shipping high-quality products from start to finish. Ideally, experience at top tier SaaS startups/companies.\n- Experience building Fintech products. e-Commerce and experience with small businesses is a huge plus!\n- Must have 2+ years professional experience in Golang.\n- Rust, Kotlin or Java, nice to have.\n- Product focused.\n- Experience with modern cloud tooling\n- Nice to have technical experience in:\n - Python, React, Typescript\n - Data engineering\n - Linux administration\n - API integrations\n - Experience with distributed systems\n- Must have soft skills:\n - Intellectual Humility\n - Growth Mindset\n - Attention to detail\n - Team Player\n - Good communicator\n- Ways of working:\n - You will believe in clean coding, simple solutions, automated testing and continuous deployment.\n - comfortable with Remote/Async ways of working.\n- Be a self-starter who is very comfortable building from scratch.\n\n## Company Values\n\n* Excellence: We constantly strive for excellence in what we do. We go above and beyond the call of duty.\n* Get Things Done: We acknowledge obstacles but orient towards solutions. We have a getting things done attitude, with laser focus on efficiency, as a team and individuals.\n* Open Communication: We communicate openly and respectfully about our opinions. Our conversations are constructive and all voices will be heard. However, when decisions are made, everyone commits to them.\n* Team Player: We are there for each other. As individuals we are reliable, responsible, collaborative and supportive. We respect each other’s time, we are punctual. We have got each others backs, and accept everyone’s authentic self.\n* High Integrity: We are honest with each other and with our partners, clients and collaborators.\n\n \n\nPlease mention the words **ELEVATOR LATER POTATO** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$50,000 — $150,000/year\n
\n\n#Benefits\n
⏰ Async\n\n
\n\n#Location\nEurope
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
## Full-time. Fully remote within CET±2. Still hiring post-Covid! 🎉\n\nJust is a FinTech company building SaaS products for corporate treasury. We help CFOs and finance teams in large multinational companies forecast and manage their financial risk.\n\nWe launched our first foreign exchange analytics solution in August 2019 and already serve +20 major corporate customers and 2 non-profits.\n\nWe’re currently developing a “liquidity forecasting” tool which lets companies forecast how much money they’ll have in the bank in the future, and stress test this forecast against various global events.\n\nWe have a great product development team and are looking for an experienced front-end developer to join us so that we can build top-notch user experiences for our customers more quickly.\n\n### 🎁 What we offer\n\n- Join a FinTech startup at the sweet spot—early enough that you can still help shape the company, but established enough to offer good job stability and growth prospects.\n- 100% remote working, unless you’d like to live in Oslo (it’s nice! 🇳🇴🏔️🌲🏳️🌈)—and we’ll buy you some decent home office equipment.\n- Regular opportunities to get together with the whole company somewhere fun 🏖️\n- €65-75k salary, wherever you are—we won’t low-ball you for being in a country with a lower cost of living.\n- Stock options, because we want it to be your company as well as ours 🙂\n\n### 👷🏾♀️ What you’ll be doing\n\n- You’ll spend most of your time in the first months developing our liquidity management product—we have customers pre-committed to this, so we’re eager to launch as soon as we can.\n- You’ll primarily be responsible for the web client and GraphQL server, but will likely get involved with other things too.\n- You’ll work with our other engineers to come up with the right overall architecture for our solution, and design gRPC APIs that make sense for the front-end.\n- We’ll want you to develop UI test coverage. We have good automated test coverage of our backend services, and front-end unit tests, but we’d like to start running UI tests with Puppeteer or similar.\n- You’ll also lead the design and implementation of a real-time collaboration feature, using something like ShareDB.\n- We’ll spend time helping you to understand our business and archetypical customer in detail. Our engineers don’t just follow instructions—they have their own vision of the product and are always looking to find ways to do things better.\n\n### ✅ The requirements\n\n- You should have extensive experience developing complex web applications with React, Redux and TypeScript—we’d love to see some cool things you made!\n- You should also have worked with GraphQL.\n- You should be good with CSS and familiar with preprocessors.\n- You’ll need an eye for detail and can build things that don't just work, but look and feel great too.\n- You need to practice modern software development techniques such as unit testing, continuous integration & distributed version control.\n- You need to be within ±2 hours of the CET timezone, because we think remote collaboration is really important.\n- We want you to be a fun person to work with! We believe that working together as a team is the most important thing for success.\n\n### 👍🏾 Also good if\n\n- You have some backend development experience, especially with Go. We support working across the full stack for people who are interested.\n- You've worked with Web Components, using Stencil.js or similar.\n- You have publicly available projects and code that we can take a look at.\n\n### 💾 Technologies we use\n\n- *Frontend:* React, Redux, TypeScript, Stylus, GraphQL\n- *Backend:* Go, Java 11, gRPC, RabbitMQ, Open Policy Agent, PostgreSQL\n- *Platform:* Google Cloud Platform, Docker, Kubernetes\n- *Tooling:* Your choice of new laptop, GitLab, Bazel\n\n### 💌 Applying\n\nFeel free to send us your CV at [[email protected]](mailto:[email protected]), along with a link to something cool you've built previously that we can check out.\n\n*(Direct applicants only. We're not open to outsourcing firms or recruiters, sorry.)* \n\nPlease mention the words **TEXT MONSTER CLAW** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, React, Senior, Engineer, Full Stack, GraphQL, Front End, Developer, Digital Nomad, Finance, Java, Cloud, CSS, SaaS and Backend jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Location\nCET ±2 timezone
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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