\n\n\nThe Role:\n\n\nAs part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software.\n\nYou will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions. You will form the internal interface between our customers and our consulting, data science, development, product management and OEM partner.  We are looking for someone that is eager to become an expert in Celonis Process Management Software and grow our Customer Support organization in our Munich office.\n\nYou will be working with current technologies  (e.g. AWS, MS Azure, Containers, Python ) and work in a broad, customer-specific and cloud based technology environment.\n\nThe work you’ll do:\n\n\n* Provide deep technical Support for Customer on Product area Event Collections, which orchestrates all Data integration services within Celonis Process Management Software\n\n* Drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes\n\n* Qualify problems or defects for close collaboration with Celonis Development and Product Management\n\n* Named technical contact for Process Modeling Customers\n\n* KPI adherence based on external Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)\n\n* Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base\n\n* Prepare and deliver Webcasts to customers and support staff on selected technical topics\n\n* Collaborate with customers based on given and preferred communication channels\n\n* Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization\n\n\n\n\n\nThe qualifications you need:\n\n\n* Have completed an Education in the field of IT, Computer Science, Engineering or similar\n\n* Have business fluency (written and oral) in German and English \n\n* Have demonstrated Software Support Engineer experience handling complex technical issues with SaaS based Solutions\n\n* Experience with major Cloud Platforms such as AWS and MS Azure\n\n* Experience of working with SQL and writing SQL Statements, other database experience such as Postgres or MySQL is a plus\n\n* Experience with Azure DevOps would be a plus\n\n* Experience in at least one programming language, preferably Java or Python would be a plus\n\n* Business Process Modeling experience would be a plus\n\n* Have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments\n\n* Are not afraid of customer contact and you are communicative and service-oriented\n\n* Existing holder of EU citizenship or existing rights to work for Germany - any applications that do not meet these requirements will automatically be rejected, we do not offer visa sponsorship.\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, DevOps, Java, Cloud, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMunich, Bavaria, Germany

\nOur Mission and Opportunity\nEarly education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.\n\n\nOur Team\nWe are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. \n\n\nWe believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day. \n\n\nWho You Are\nBrightwheel is seeking an experienced  Staff Platform Engineer to join the platform team. You will be part of a team responsible for enabling a large number of engineering teams to operate independently and autonomously, move fast in delivering value to customers towards brightwheel’s vision, and limit the blast radius of their changes. You are comfortable taking into consideration both technical and business drivers to most efficiently deliver value. You are an excellent collaborator, and also accustomed to taking ownership and initiative as a technical leader on small teams (or even large teams). Most importantly, you are eager to have the opportunity to do all of this in a dynamic startup environment where scrappiness, flexibility, and creativity will be required every single day.\n\n\n\n\n\nWhat You’ll Do\n* Lead complex cross-team projects, working alongside product engineering, that increase engineering velocity, improve system reliability and security, and optimize operational costs\n* Improve engineering velocity by implementing best practices and frameworks; improve coding efficiency and quality across the team\n* Proactively identify and diagnose issues of reliability and performance; rapidly deploy code to address issues\n* Provide input to both delivery and discovery - providing new ideas, proposals, and constructive criticism to the team\n* Be a steward of quality, scalability, security, and performance. You’ll work with other engineers cross-team to ensure we have a solid platform that serves our customers, and enables the team to continue building a great product\n* Design and architect new software systems or introduce new technologies, as appropriate to drive brightwheel’s growth\n* Drive sound, data-driven decision-making; analyze data insights to uncover opportunities to improve architecture for a great customer experience\n* Promote excellence in engineering process & culture across teams\n* Collaborate effectively with technical as well as non-technical functions across the company with empathy; promote technical learning across teams\n* Mentor and help grow engineering teams. Build trust and respect in the team\n* Interview and evaluate engineering candidate technical capabilities to help grow our engineering team\n\n\n\n\nQualifications, Technical Skills\n* Must have experience:\n* Expert at building cloud infrastructure and services in AWS or equivalent\n* API and application development, ideally in a variety of languages like Ruby, Python or similar languages\n* Data modeling, and success optimizing relational databases (PostgreSQL, MySQL or equivalent) for large datasets\n* Integrating services with various integration styles, including synchronous and asynchronous architectures\n\nPreferred experience:\n* Proficiency in both contributing to and designing backend systems using Ruby on Rails\n* Knowledge of overall security concepts with infrastructure and web\n* Common database, caching, and web technologies e.g. nginx or equivalent, PostgreSQL, Redis, etc.\n* GitOps tooling for infrastructure automation e.g. Flux, ArgoCD\n* CI/CD pipeline automation e.g. GitHub Actions, CircleCI, Buildkite, Jenkins or equivalent\n* Infrastructure-as-code tools like AWS CloudFormation, CDK, Terraform, or Pulumi\n* Containerization and orchestration tools e.g. Docker, Kubernetes, ECS, EKS\n\n\n\n\n\n$165,000 - $237,000 a yearBrightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.\nFor cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. If you have questions about the compensation band for your region, please ask your recruiter.\n\n\nBrightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Cloud, Ruby, Engineer and Backend jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUS Only

WHAT YOU WILL DO\n\nonX is seeking a talented Senior Backend Engineer to help our Hunt team. This team focuses on feature development for the onX Hunt application. We practice data-driven decision making and emphasize experimentation. Engineers on our team have ownership and autonomy to create, develop and analyze their work in the context of greater company objectives. This is a great opportunity to be a part of a dynamic growing company focused on making an impact on the business, working with new technologies, and solving hard problems.\nAs an onX Senior Backend Engineer, your day to day responsibilities would look like:\n\n(Essential Job Duties)\n\n\n* Build scalable services to support new features and products for the onX suite of apps.\n\n* Write unit, integration, and acceptance tests\n\n* Participate in architectural decisions involving our services\n\n* Collaborate effectively with other team members and stakeholders\n\n* Lead by example - embody our company values\n\n* Leverage and extend existing onX services\n\n* Participate in an on-call schedule to support backend services after work hours\n\n\n\nLOCATION\n\nonX has created a thriving distributed workforce community across several US locations. This position can be performed from an onX corporate office, “Basecamp,” or “Connection Hub". \n\n\n\n* Corporate Offices: onX was founded in Montana with offices in Missoula and Bozeman. If you prefer to work in an office at least part of the time this is a great option.\n\n* Basecamps: Basecamps are established virtual workforce communities where a sizable number of distributed team members group for work, volunteering, socializing, and adventure.   \n\n\n* Our current Basecamps are located within a 90-mile radius of the following: Austin, TX; Charlotte, NC; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA. \n\n\n\n\n\n* Connection Hubs: Connection Hub locations are smaller, emerging communities of distributed team members. \n\n\n* Our current Connection Hubs are located within a 60-mile radius of the following: Boise, ID; Charleston, SC; Dallas/Fort Worth, TX; Phoenix, AZ; Richmond, VA; Spokane, WA; and Vermont.\n\n\n\n\n\n\n\nWHAT YOU’LL BRING\n\n\n* Minimum of eight (8) years of professional software development experience is required, where API development was your professional focus for at least three (3) or more years. \n\n* You have experience building and debugging distributed, scalable microservices architecture\n\n* You evaluate technologies and solutions based on merit, stability, performance and the ability to debug\n\n* You are well-versed in modern API and systems design and development\n\n* You have a strong computer science foundation\n\n* You believe that your profession is a craft and you’re driven to improve every day\n\n* You are an advocate for the customer and their experience\n\n* You want to work with other happy, talented engineers\n\n* You want to mentor junior engineers and be mentored by other senior engineers\n\n* You write great code\n\n* You get stuff done\n\n* You take ownership\n\n\n\nADDED BONUSES\n\nThough not required, we would be thrilled to consider candidates with any of the following:\n\n\n* Bachelor's degree in computer engineering, computer science, software engineering or related degree required\n\n* Experience working in Go\n\n* Experience with Elixir or other FP languages\n\n* Familiarity with Docker, Kubernetes, and infrastructure-as-code technologies such as Terraform\n\n* Familiarity with at least one major cloud platform provider such as Google Cloud Platform\n\n* Strong background in relational databases such as MySQL and PostgreSQL\n\n* Experience working with OLAP tools to perform multi dimensional analysis on large volumes of data\n\n* Experience developing ML/predictive analytic tools using dynamic data to provide customer-facing forecasts\n\n* Strong background developing consumer facing APIs and authentication protocols\n\n* Experience working with a distributed team\n\n\n\nCOMPENSATION\n\nonX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $140,000 to $174,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.\nWHAT WE ARE OFFERING YOU\n\n\nCompetitive salaries, annual bonuses, equity, and opportunities for growth\n\nComprehensive health benefits including a no-monthly-cost medical plan \n\nParental leave plan of 5 or 13 weeks fully paid\n\n401k matching at 100% for the first 3% you save and 50% from 3-5%\n\nCompany-wide outdoor adventures and amazing outdoor industry perks\n\nAnnual “Get Out, Get Active” funds to fuel your active lifestyle in and outside of the gym\n\nFlexible time away package that includes PTO, STO, VTO, quiet weeks, and floating holidays\n\n\n\nPERFORMANCE ESSENTIALS\n\nIn this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at [email protected]. \n\n \n\nPosition open until filled. \n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud, API, Senior, Junior, Engineer and Backend jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBozeman, Montana, United States