\n\n\nThe Role:\n\n\nAs part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software.\n\nYou will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions. You will form the internal interface between our customers and our consulting, data science, development, product management and OEM partner. We are looking for someone that is eager to become an expert in Celonis Process Management Software and grow our Customer Support organization in our Munich office.\n\nYou will be working with current technologies (e.g. AWS, MS Azure, Containers, Python ) and work in a broad, customer-specific and cloud based technology environment.\n\nThe work youโll do:\n\n\n* Provide deep technical Support for Customer on Product area Event Collections, which orchestrates all Data integration services within Celonis Process Management Software\n\n* Drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes\n\n* Qualify problems or defects for close collaboration with Celonis Development and Product Management\n\n* Named technical contact for Process Modeling Customers\n\n* KPI adherence based on external Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)\n\n* Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base\n\n* Prepare and deliver Webcasts to customers and support staff on selected technical topics\n\n* Collaborate with customers based on given and preferred communication channels\n\n* Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization\n\n\n\n\n\nThe qualifications you need:\n\n\n* Have completed an Education in the field of IT, Computer Science, Engineering or similar\n\n* Have business fluency (written and oral) in German and English \n\n* Have demonstrated Software Support Engineer experience handling complex technical issues with SaaS based Solutions\n\n* Experience with major Cloud Platforms such as AWS and MS Azure\n\n* Experience of working with SQL and writing SQL Statements, other database experience such as Postgres or MySQL is a plus\n\n* Experience with Azure DevOps would be a plus\n\n* Experience in at least one programming language, preferably Java or Python would be a plus\n\n* Business Process Modeling experience would be a plus\n\n* Have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments\n\n* Are not afraid of customer contact and you are communicative and service-oriented\n\n* Existing holder of EU citizenship or existing rights to work for Germany - any applications that do not meet these requirements will automatically be rejected, we do not offer visa sponsorship.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, DevOps, Java, Cloud, Senior and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nMunich, Bavaria, Germany
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We are a Series D company thatโs on a mission to make hospitals more efficient with data science and machine learning. 110+ health systems and 400+ hospitals, across 40 states, rely on our award-winning products to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $250 million from top-tier investors such as Insight Partners and Goldman Sachs. We have been named among the top 100 AI companies in the world.\n\nOur backend engineers work with small, close-knit, cross-functional teams to build backend APIs that power our products. They are product engineers - i.e, they work with PM, Design, Data Science, and Frontend engineers to understand customer needs and build simple and delightful user experiences to solve hard problems. The stack is MySQL and Java Play on AWS. \n\nThis position can be performed remotely from anywhere in the US, regardless of any location that might be specified. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.\n\n**WHAT YOUโLL DO\n\n* Collaborate with PM, Design and Data Science to understand and solve customer problems with elegant solutions. \n* Own and drive complex initiatives to completion. \n* Evolve our backend services with new features, enhancements, and bug fixes to increase product value and improve reliability, security and scalability. \n* Drive elegant systems design and produce clean, readable, performant code using best practices and guidelines. \n* Participate in design reviews, code reviews, on-call rotations, interviews, etc.\n\n**WHAT YOUโLL BRING\n\n* Bachelorโs Degree in Computer Science, Engineering or equivalent work experience. \n* 5+ years professional experience building production RESTful web services in Java in cloud environments (AWS preferred, GCP or Azure is also ok). \n* Experience as a good generalist systems designer and coder who can come up with well thought out designs for scalable web services / systems and the ability to build them neatly. \n* A strong command of Java and the ability to write and champion clear, easy to follow, performant and secure code. \n* A robust understanding of database driven RESTful web services and web architectures in general. \n* A solid understanding of SQL and MySQL and an ability to write complex, performant, elegant queries. \n\n**WHAT YOUโLL GET\n\n* Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!\n* Competitive compensation package that includes base salary, annual bonus, and RSUs\n401(k) Match\n* Comprehensive healthcare benefits\n* Generous Paid Time Off and Parental Leave\n* Monthly reimbursement for Skill Building \n* Monthly reimbursement for Wellness, Transportation, and/or Home Office\n* Education Reimbursement for select courses/programs \n\nPlease mention the words **ENJOY JUDGE MAID** when applying to show you read the job post completely (#RMjE2LjczLjIxNi42OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$130,000 — $200,000/year\n
\n\n#Location\nUS REMOTE
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.