\nWho we are\n\n\nThe problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfiresโwith longer fire seasons, dryer fuels, and faster windsโnew ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respondโpreventing small flare-ups from becoming devastating infernos.\n\n\nAbout Pano: Pano AI is a 100+ person growth stage start-up, headquartered in San Francisco, that is the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safelyโwith the right equipment, timely information, and enhanced coordinationโso that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence. \n\n\nMIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024 and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. Weโve also been featured in the Wall Street Journal, Bloomberg, CNBC News, and a national TV commercial produced by strategic partner T-Mobile. Pano AIโs dozens of government and enterprise customers span 10 states in the U.S., five states in Australia, and BC, Canada, helping protect more than 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/. \n\n\nThe Role \n\n\nFor the Senior Software Engineer role, weโre looking for somebody who will drive major projects in unlocking new end-to-end capabilities for our users while building scalable, secure, and maintainable production systems. At Pano, team members take ownership of what they do, and our approach to problem-solving relies heavily upon creativity, communication, and collaboration. \n\n\nThe ideal candidate is humble, hungry, and people-smart. They have experience building products across the entire stack and a firm understanding of web technologies, APIs, databases, and both frontend and backend programming languages - including TypeScript/React, Java, and Python.\n\n\n\nWhat youโll do\n* Work with your teammates across the entire stack, building highly scalable solutions that enable positive impact for our users and our business\n* Develop new features as well as tools, frameworks, and workflows in support of rapidly emerging business and project requirements\n* Drive new projects, from conceptualization to deployment\n* Ensure application performance, uptime, and scale, and maintain high standards for code quality, maintainability, security, and application design\n* Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities\n* Participate in on-call rotation to respond to, triage, mitigate, and resolve production issues \n* Create run-books, metrics, and dashboards\n\n\n\nWhat youโll bring\n* 5+ years of hands-on experience as a Software Engineer\n* 3+ years of professional experience in a fast-paced SaaS or a similar business environment\n* Expertise in front-end technologies, including JavaScript, TypeScript, CSS3, HTML5, and third-party SPA frameworks such as React\n* Experience with server-side Java software development, with modern frameworks and methodologies, such as Spring\n* Proficiency with SQL, RDBMS (ideally PostgreSQL), and familiarity with ORMs\n* Ability to visualize a proposed system and be able to build it\n* Proven ability to troubleshoot and resolve technical issues in complex systems\n* Ability to communicate effectively within the team and across the organization while sharing insights and updates and collaborating to achieve project goals\n\n\n\nPreferred Skills\n* Hands-on experience with cloud platforms, such as GCP and AWS\n* Familiarity working with Linux-based systems as well as containerization and orchestration tools, such as Docker and Kubernetes\n* Familiarity with caching mechanisms such as Redis, Memcached, and Varnish\n* Basic design ability, including knowledge of UI/UX and basic prototype design\n* Familiarity with common DevOps tools and practices, such as Git and CI/CDFamiliarity with SOC2 / ISO 27001 security frameworks\n* Preference for someone who can work in the Pacific / Mountain time zones\n\n\n\n\n\n$150,000 - $205,000 a yearFinal salary offered is based upon multiple factors, including individual job-related qualifications, education, experience, knowledge, skills and location. In addition to salary, this position is also eligible for stock options. We offer comprehensive health insurance, paid time off, and 401k. \n\nFinal salary offered is based upon multiple factors, including individual job-related qualifications, education, experience, knowledge, skills and location. In addition to salary, this position is also eligible for stock options. We offer comprehensive health insurance, paid time off, and 401k. \n\n\nPano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Salesforce, DevOps, Java, Cloud, Senior, Engineer and Backend jobs that are similar:\n\n
$60,000 — $125,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.\n\n\nAt the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company โ we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.\n\n\nAs a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.\n\n\nJoin us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.\n\n\nThe Role\n\n\nWe are seeking an exceptional Senior Software Engineer to lead the development of a migration tool that will help us move our critical Salesforce data into Veeva Vault. This role will require deep expertise in AWS, Java, DevOps practices, and cloud architecture. The successful candidate will be responsible for end-to-end implementation, including designing, coding, testing, and maintaining the tool.\n\n\n\nWhat You'll Do\n* Architect, design, and implement scalable, reliable solutions leveraging AWS services and tools\n* Design and develop ETL data pipelines to facilitate the migration of data from Salesforce to Veeva Vault\n* Develop security protocols and best practices for IAM, VPC, and data encryption\n* Collaborate with cross-functional teams, including DevOps, to establish an effective CI/CD pipeline\n\n\n\nRequirements\n* 5+ years of software development experience\n* Extensive experience in Java stack service development, particularly with the Spring Boot library, is essential\n* Experience in architecting/implementing solutions using the AWS platform, services, and tools\n* Experience in designing and implementing solutions across various Cloud services such as Lambda, ECS, Fargate, RDS, S3, SQS, Glue, and Redshift\n* Understanding of network and security concepts, such as TCP/IP and DNS, including security best practices like IAM policies, VPC security groups, and encryption\n* Experience with Engineering/DevOps practices, agile methodologies, and container orchestration such as Docker or Kubernetes\n* Experience with ETL(Extract, Transform, Load) Data Pipeline\n* Knowledge of database and data storage technologies\n* Must be willing to work in PST hours\n* We are looking for strong mentors with a proven record of making your team better\n* Applicants must have the unrestricted right to work in the United States. Veeva will not provide sponsorship at this time\n\n\n\nLearn More\n* Engineer Perspective: 3 Reasons to Consider Veeva\n* Engineering at Veeva\n\n\n\nPerks & Benefits\n* Medical, dental, vision, and basic life insurance\n* Flexible PTO and company paid holidays\n* Retirement programs\n* 1% charitable giving program\n\n\n\nCompensation\n* Base pay: $110,000 - $270,000\n* The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. \n\n\n\n\n\n#LI-Remote\n\n\nVeevaโs headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.\n\n\nVeeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Docker, DevOps, Java, Cloud, Senior and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nOregon - Portland
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.\n\n\nAt the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company โ we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.\n\n\nAs a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.\n\n\nJoin us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.\n\n\nThe Role\n\n\nWe are seeking an exceptional Principal Software Engineer to lead the development of a migration tool that will help us move our critical Salesforce data into Veeva Vault. This role will require deep expertise in AWS, Java, DevOps practices, and cloud architecture. The successful candidate will be responsible for end-to-end implementation, including designing, coding, testing, and maintaining the tool.\n\n\n\nWhat You'll Do\n* Architect, design, and implement scalable, reliable solutions leveraging AWS services and tools\n* Design and develop ETL data pipelines to facilitate the migration of data from Salesforce to Veeva Vault\n* Develop security protocols and best practices for IAM, VPC, and data encryption\n* Collaborate with cross-functional teams, including DevOps, to establish an effective CI/CD pipeline\n\n\n\nRequirements\n* 12+ years of software development experience\n* Extensive experience in Java stack service development, particularly with the Spring Boot library, is essential\n* Experience in architecting/implementing solutions using the AWS platform, services, and tools\n* Experience in designing and implementing solutions across various Cloud services such as Lambda, ECS, Fargate, RDS, S3, SQS, Glue, and Redshift\n* Understanding of network and security concepts, such as TCP/IP and DNS, including security best practices like IAM policies, VPC security groups, and encryption\n* Experience with Engineering/DevOps practices, agile methodologies, and container orchestration such as Docker or Kubernetes\n* Experience with ETL(Extract, Transform, Load) Data Pipeline\n* Knowledge of database and data storage technologies\n* Must be willing to work in PST hours\n* We are looking for strong mentors with a proven record of making your team better\n* Applicants must have the unrestricted right to work in the United States. Veeva will not provide sponsorship at this time\n\n\n\nLearn More\n* Engineer Perspective: 3 Reasons to Consider Veeva\n* Engineering at Veeva\n\n\n\nPerks & Benefits\n* Medical, dental, vision, and basic life insurance\n* Flexible PTO and company paid holidays\n* Retirement programs\n* 1% charitable giving program\n\n\n\nCompensation\n* Base pay: $180,000 - $300,000\n* The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. \n\n\n\n\n\n#LI-Remote\n\n\nVeevaโs headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.\n\n\nVeeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Docker, DevOps, Java, Cloud and Engineer jobs that are similar:\n\n
$57,500 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nCalifornia - Pleasanton
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nHi there! Thanks for stopping by ๐\n\nLightspeed is looking for a talented and experienced Senior Java Developer. As a Backend developer, you will be supporting Lightspeed's Hospitality product group on the mission to expand our reach into new markets and countries while enhancing our advanced hospitality commerce platform. \n\n \n\nFor this role specifically, you will be joining our POS squad. This squad focuses on the core product and in building the fastest, easiest-to-learn and easiest-to-use POS in the world. . With research, product development, product design, engineering, and marketing all collaborating in one organization, we're able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships for our customers. \n\n \n\nWe are looking for a thoughtful, well-rounded Backend engineer to join our team and help build tools that thousands of customers use every single day to manage their hospitality offerings. You will join a healthy and collaborative team, continuously improving our engineering practices, and delivering state-of-the-art technology, all while keeping it fun.\n\n \n\nAbove all, your work will change the way the world experiences hospitality!\n\n \n\nWhat youโll be responsible for\n\n \n\n\n* Creating and extending the functionality of our products by contributing to our microservice-based platform\n\n* Developing clean, highly maintainable and well-tested code \n\n* Develop and evolve our overall backend architecture\n\n* Extending our continuous integration / continuous deployment environment\n\n* Working as part of a team (squad) to deliver product features and functionality\n\n* As part of a squad, you get to work with our Product Managers, Architects, and Principal developers\n\n* Extending your very own skills by learning from and growing with the team\n\n\n\n\n \n\nWhat youโll be bringing to the team\n\n\n* Excellent communication skills \n\n* Excellent foundational knowledge of the Java programming language\n\n* Good knowledge of the Java ecosystem:\n\n\n\n* Spring, Spring Boot and the Spring Ecosystem\n\n* Maven (or Gradle)\n\n* Testing frameworks like Mockito, JUnit, Spock, Test containers, Cucumber \n\n* JPA, Hibernate or other ORM\n\n* Other common libraries and tooling like Lombok, Liquibase, Mapstruct, etc\n\n\n\n* Experience with both relational/SQL (eg. MySQL) and non-relational/NoSQL (eg. Elasticsearch, DynamoDB, Redis) databases\n\n* Experience writing automated unit and functional tests with one of the frameworks.\n\n* Solid foundation of knowledge in computer science\n\n* Able to analyse and debug production problems, incidents and performance issues.\n\n\n\n\n\n\n\n\nEven better if you have, but not necessary\n\n\n* Experience in multiple Java ecosystem frameworks.\n\n* Experience scaling Microservice architectures and implementing advanced patterns of distributed and fault-tolerant systems \n\n* Experience working in an Agile development environment\n\n* Experience with cloud environments like AWS or GCP and their products \n\n* Experience with Kafka or other real-time messaging systems (eg. Pub/Sub)\n\n* Computer Sciences degree or equivalent\n\n* Experience with Docker & Kubernetes and running Java containers in the cloud\n\n* Experience in building and maintaining a CI/CD pipeline\n\n* Knowledge on Security topics (authentication and authorization patterns, OAuth2, PKI, etc)\n\n\n\n\n \n\nWho you are\n\n\n* You are a team player who likes to contribute to discussions and share your own experience.\n\n* You are self-motivated with the ability to function effectively in a team environment with minimum supervision.\n\n* You are always seeking improvement and progress.\n\n* You are eager to make decisions and not afraid of making mistakes.\n\n\n\n\n \n\nWhat is in for you\n\n \n\n\n* Lots of autonomy, flexible work culture and the possibility of remote work\n\n* Development of very high-traffic products, used at the global scale \n\n* Exposure to modern and proven technology\n\n* Opportunity to learn and expand your skill set\n\n* Tons of growth opportunities in technical or people management roles\n\n* Amazing benefits & perks, including equity for all Lightspeeders\n\n* Opportunity to join a fast-paced, high-growth company\n\n* Become a valued part of the diverse and inclusive Lightspeed culture\n\n\n\n\n \n\n ... and enjoy a range of benefits thatโll keep you happy, healthy and (not) hungry:\n\n \n\n\n* Lightspeed equity scheme (we are all owners)\n\n* Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health \n\n* Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform \n\n* People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year \n\n* LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow\n\n* Subsidy to annual travel pass if you travel by public transport to the Berlin office \n\n* Regular breakfast or lunches, drinks & snacks in our Berlin office\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Docker, Java, Cloud, Senior, Marketing, Engineer and Backend jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBerlin, Berlin, Germany
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
Weโre in the process of rapidly scaling our global but close-knit team and weโre looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incodeโs customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-yearsโ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel โ yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. Weโre a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.