\nWho we seek:\n\nBigID is growing quickly, and we are expanding our Services team and seeking a Senior Professional Services Engineer. The services team plays an important role in the successful setup, integration and deployment of BigID's discovery tools, for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.\n\nWhat you’ll do:\n\n\nWork closely with client stakeholders to determine technical requirements for specific business objectives at hand\n\nPlan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients’ specific requirements\n\nEngage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments\n\nDeliver training for respective technologies at an applicable level of depth and detail for a given audience\n\nWork closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements\n\n\n\n\nWhat you’ll bring:\n\n\nExperience in information technology, with at least 3-4 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments\n\nUnderstand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, Databases, DevOps, Big Data and Analytics, Security, Applications Development\n\nAdvanced experience in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment\n\nA proactive approach in understanding internal and customers business challenges\n\nProfessional experience in Docker and Kubernetes deployments. \n\nMeaningful experience with some DBs, such as MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2\n\nProfessional experience with cloud offerings such as AWS, Azure or Google Cloud Platform\n\nExperience with Hadoop (HIVE/Spark)\n\nExperience with REST API\n\nProgramming or scripting skills with Java or Python\n\n\n\n\nWhat’s in it for you?! \n\nOur people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.\n\n\n* Equity participation - everyone shares in our success\n\n* Flexible work arrangements \n\n* Medical, Dental, Vision, 401k - that go into effect your first day\n\n\n\n\nOur Values:\n\nWe look for people who embody our values - Care, Do, Try & Shine.\n\n\n* Care - We care about our customers and each other\n\n* Do - We do what it takes to make a positive impact\n\n* Try - We try our best and we don’t give up\n\n* Shine - We shine and make it our mission to always stand out\n\n\n\n\n#LI-Remote\n\n#LI-AR1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Docker, Java, Cloud, Senior and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChennai, Tamil Nadu, India
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho we seek:\n\nBigID is growing, and we are expanding our Services Team and seeking a Service Delivery Engineer. The services team plays an important role in the successful setup, integration, and deployment of BigID's discovery tools, for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.\n\nWhat you’ll do:\n\n\n* Work closely with client stakeholders to determine technical requirements for specific business objectives at hand\n\n* Plan implementation engagements, deploy solution components, and participate in the product configuration efforts to meet clients’ specific requirements\n\n* Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments\n\n* Deliver training for respective technologies at an applicable level of depth and detail for a given audience\n\n* Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements\n\n\n\n\nWhat you’ll bring:\n\n\n* Experience in information technology, with at least 1-2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments\n\n* Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, Databases, DevOps, Big Data and Analytics, Security, Applications Development\n\n* Advanced experience in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment\n\n* A proactive approach in understanding internal and customers business challenges\n\n* Professional experience in Docker and Kubernetes deployments. \n\n* Meaningful experience with some DBs, such as MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2\n\n* Professional experience with cloud offerings such as AWS, Azure or Google Cloud Platform\n\n* Experience with Hadoop (HIVE/Spark)\n\n* Experience with REST API\n\n* Programming or scripting skills with Java or Python\n\n\n\n\nOur Values:\n\nWe look for people who embody our values - Care, Do, Try & Shine.\n\n\n* Care - We care about our customers and each other\n\n* Do - We do what it takes to make a positive impact\n\n* Try - We try our best and we don’t give up\n\n* Shine - We shine and make it our mission to always stand out\n\n\n\n\nThe annual base salary range is $100,000 - $120,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.\nBigBenefits: \n💻 Work from home with a global remote-first community\n Global Culture Corner\n Flexible PTO and Quarterly Volunteer Days\n💸 Equity Participation\n 100% employer-covered medical, dental, and vision options available to you\n🐶 Additional insurance benefits like pet insurance and legal assistance \n📚 Learning & Development Opportunities \n Fidelity Employer Sponsored 401K \n Robust DEI Program with several vibrant ERG communities\n Paid Parental Leave\n\n#LI-Hybrid\n\n#LI-AR1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Docker, Java, Cloud, Microsoft, Legal and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBentonville, Arkansas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
We’re in the process of rapidly scaling our global but close-knit team and we’re looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incode’s customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-years’ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel – yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. We’re a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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