\nWho We Are; What We Do; Where We’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n \nServing thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.\n \nWith employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. \n \nIf you think you would be the right person to join our team working towards this goal, we would love to hear from you! \n\n\nRole Summary\nWe are on the hunt for a talented Technical Lead, DevOps Engineer to join our ranks! This role is responsible for building and delivering the next generation of Digital Forensics products which help investigators get to truth while protecting the innocent.  \n\n\nYou will lead the team responsible for delivering our SaaS platform in a FedRAMP environment, starting with the build-out of the environment and systems, and continuing into high performance operations of the products within that environment.  \n\n\nThis role may evolve into a formal management role, depending upon the candidate.\n \nNOTE: Candidate must reside in The United States and hold US Citizenship.\n\n\n\nRole Responsibilities:\n* Understand FedRAMP requirements, and, in collaboration with product teams, vendors, and your own team, build out and maintain a compliant environment;\n* Contribute to effective partner relationships;\n* Receive handoffs of product from product teams, and then deploy and operate those products in the FedRAMP environment;\n* Responsible for SaaS performance (DORA metrics + uptime)\n* Responsible for team efficiency, identifying and advocating for improvements across process, tools, and architecture;\n* Work with stakeholders to manage the team’s roadmap;\n* Analyze requirements, break down tasks and estimate effort;\n* Take initiative, build strong teams and relationships, and communicate effectively;\n* Collaborate with product and support engineers to resolve issues, including in customer-facing calls;\n* Build DevOps automation to accomplish the team’s goals\n* Participate in code reviews;\n* Troubleshoot, debug and fix defects;\n* Communication across the team and throughout the organization from technical ICs to executives, to share knowledge and build consensus;\n* Provide informal and formal mentorship within and outside the team;\n* Travel: 5%.\n\n\n\nQualifications:\n* 3+ years of experience operating a SaaS in a leading technical role;\n* Influential leadership of colleagues;\n* Experience working through compliance initiatives (e.g. FedRAMP, SOC2, NIST 800-53);\n* 4+ years of experience writing software in a high-level language in a DevOps environment.  (Python, C#, etc.)\n* 4+ years of experience managing Linux systems and containers; \n* 2+ years of experience building and maintaining Kubernetes clusters;\n* Proficiency working with an Infrastructure-as-Code first mindset (Terraform, Cloud Formation/CDK, Kubernetes manifests, Helm charts); \n* Experience working with Cloud Providers (We use AWS!);\n* Proficiency in Linux shell scripting (create, debug, maintain, etc.);\n* Proficiency with networking design, protocols, and security;\n* Proficiency using Git based version control systems. \n* Experience writing and managing POA&Ms.\n\n\n\nNice To Have:\n* Experience building and maintaining CI/CD pipelines;  \n* Experience with alerting, observability, and telemetry (We use Prometheus/Grafana!); \n* Experience working in high security environments (including GovCloud);\n* Experience managing relational databases; \n* Experience generating effective and efficient project documentation;\n* Experience with Argo.\n\n\n\nCompensation & Benefits:\n* The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).\n\n\nCompensation Range:\n* MIN: $152,000 - MID: $190,000 - MAX: $228,000 USD\n\n\n\nMagnet Forensics is proud to offer Benefits such as:\n* Generous Time Off Policies;\n* Competitive Compensation;\n* Volunteer Opportunities;\n* Reward and Recognition Programs; \n* Employee Committees & Resource Groups;\n* Healthcare and Retirement Benefits. \n\n\n\n\n\n\nThe Most Important Thing\nWe’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:\nCARE – We care about each other and our mission to make a difference in the world.\nOWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.\nDEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.\nEVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.\n\n\nHere at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.\n\n\nAll offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.\n\n\nUS Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Cloud, Sales and Linux jobs that are similar:\n\n $55,000 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nStackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.\n\n\nWe are seeking a Salesforce Developer role to join our growing SaaS IT Business Applications team, where a successful candidate will build, maintain and improve our Salesforce Sales Cloud and Marketing Cloud solutions as technical subject matter expert. This role requires hands-on experience in platform configurations, customization, design and development with a passion to learn & support new Sales Enablement tools and technologies. You will collaborate with the PMO, IT Operations and cross-functional business operations teams like Revenue and Marketing to analyze their requirements or issues and provide solutions to ensure high levels of performance and scalability. You will also be actively involved in improving our overall Salesforce Governance processes and identifying ways to continuously advance them.\n\n\nIf you are someone who is passionate about building integrated, robust and scalable applications and wants to be a part of a team that enables, builds and supports technology solutions in a fast-growing company, then we’d like to meet you.\n\n\n\nWhat you'll be doing:\n* Perform design, development, testing, debugging and implementation of Salesforce Sales Cloud and Marketing Cloud business processes and systems integrations employed to run the operations of the company in a high-growth environment\n* Build and deploy Saas systems integrations, workflows, and architecture to scale and automate an end-to-end Lead to Cash process\n* Partner with the Revenue Operations  to optimize Salesforce investments along with other Sales & Marketing enablement SaaS applications and best-of-breed technologies\n* Provide application support​ and technical administration of Sales & Marketing SaaS applications\n* Provide input into optimizing the system architecture landscape, identify gaps between current and desired end states, and deliver comprehensive solutions that will enable desired business outcomes\n* Configure, build and enhance out-of-the box Salesforce functionality such as objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, apps, report types, sharing rules, permission sets, profiles, roles, etc\n* Manage operational and reporting requests including customer analysis and individual views and troubleshoot issues\n* Implement and govern security related to profiles, permission sets, role-based access, sharing settings and login access policies\n* Plan & deploy Salesforce releases and other SaaS application patches/updates in accordance with the Application Release Management cadence\n* Work with SaaS vendor support contacts to resolve technical problems with applications, servers, and infrastructure tools\n* Create technical documentation such as best practice guides, release notes and design documents\n* Proactively monitor SaaS applications and seek to improve availability , quality and performance by ensuring Service Level Agreements (SLAs) and participating in required on-call support\n\n\n\nWhat you’ll bring to the table:\n* 3-5  years of strong technical experience implementing and supporting Salesforce Sales & Marketing Cloud \n* Solid understanding and hands-on experience implementing and/or supporting other Sales enablement SaaS applications such as Salesloft, Gong, GuideCX, DealHubCPQ, ZoomInfo, et al\n* Technical background & experience in application integration tools (e.g.,  Workato, Zapier, Dell Boomi, Mulesoft) and native APIs to enable workflows and data feeds between SaaS platforms and point solutions\n* Expertise level developing Lightning Components with CSS and Design Parameters that improve  look and feel for end users\n* Experience programming in APEX, VF Page, LWC, Aura Component development, SSJS, SQL, HTML, AMPscript, SOQL-SOSL \n* Experience on Lightning Process builder flows, workflow rules, Connect API and Quick Action\n* Proficiency in Salesforce platform features and CRM concepts\n* Knowledge of DevOps and continuous integration/deployment (CI/CD) processes\n* Motivated self-starter & quick learner who can thrive in an accelerated environment  and manage multiple, concurrent priorities to get stuff done\n* Analytical thinker and problem-solver with excellent communication and troubleshooting skills \n* Experience in Agile or Scrum software development methodology\n* Salesforce certifications, like Platform Developer I or II, App Builder or Administrator is preferred\n\n\n\nStackAdapters Enjoy:\n* Highly competitive salary \n* RRSP/401K matching\n* 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + Birthdays Off\n* Access to a comprehensive mental health care platform\n* Full benefits from day one of employment\n* Work from home reimbursements\n* Optional global WeWork membership for those who want a change from their home office\n* Robust training and onboarding program\n* Coverage and support of personal development initiatives (conferences, courses, etc)\n* Access to StackAdapt programmatic courses and certifications to support continuous learning\n* An awesome parental leave policy\n* A friendly, welcoming, and supportive culture\n* Our social and team events!\n\n\n\n\n\n\n#LI-TM8\n\n\nStackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.\n\n\nAbout StackAdapt\n\n\nWe've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:\n\n\n\n\nAd Age Best Places to Work 2024\nG2 Top Software and Top Marketing and Advertising Product for 2024\nCampaign’s Best Places to Work 2023 for the UK\n2024 Best Workplaces for Women and in Canada by Great Place to Work®\n#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, SaaS, Scrum, DevOps, Cloud, CSS, Ads, API, Marketing and Sales jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada

\nLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  \n\nAt LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.\n\nWe are a remote organization, but we value the opportunity to bring our teams together for offsite events, team collaboration, and training sessions. Therefore, we are looking for candidates who are based in Poland and are willing to come into the office for these activities. If this aligns with your situation and preferences, we encourage you to apply for this role.\n\nOverview:\n\nOur global DevOps team is growing rapidly, requiring a manager to lead and collaborate across the US, EMEA, and APAC regions to support our datacenter and cloud environments. This team focuses on the stability and reliability of our global infrastructure by leveraging existing standards, processes, and automation solutions. The DevOps Engineer Manager will oversee a team of engineers, serve as a domain expert in networking technologies, and support both datacenter and cloud infrastructure.\n\nYou will:\n\n\n* Lead and manage projects, changes, and incident resolutions.\n\n* Make strong decisions in high-pressure, fast-paced environments.\n\n* Develop, maintain, and support data center and cloud technologies across our global infrastructure, including routing, switching, and cloud technologies.\n\n* Oversee the implementation of changes, upgrades, and preventative maintenance.\n\n* Troubleshoot hardware, software, and vendor incidents to resolution, and identify remediation improvements.\n\n* Develop and leverage automation and monitoring tools to maximize visibility and recovery.\n\n* Communicate and collaborate across teams and levels to manage projects or incidents.\n\n* Mentor and guide team members to enhance their technical skills and professional growth.\n\n\n\n\nYou have:\n\n\n* Strong working knowledge in configuring and troubleshooting routing protocols (BGP, OSPF, and static).\n\n* Extensive experience with data center and cloud-based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc.).\n\n* Experience with Arista and Cisco configurations and maintenance.\n\n* Deep understanding of network protocols and services.\n\n* Extensive experience in Linux environments and enterprise distros.\n\n* Experience with software development and strong scripting skills.\n\n* Experience with Palo Alto firewall configurations and maintenance.\n\n* Experience with F5 LTM and AFM configurations and maintenance.\n\n* Experience with networking and securing Kubernetes with Calico.\n\n* Experience with cloud technologies and IaC deployments.\n\n* Experience with GCP, AWS, Azure cloud environments (Certifications preferred).\n\n* Experience with virtual and containerized deployments in both data center and cloud.\n\n* Experience with Kubernetes and GKE deployments and networking elements (CNI, Istio, Calico).\n\n* Experience with CI/CD pipeline components, support, functionality, and tools.\n\n* Experience with version control concepts and operations (Git).\n\n* Experience with data formats XML, JSON, YAML and parsing with Python data structures.\n\n* Experience working within an Agile development environment.\n\n* Experience with webhooks, API styles, HTTP response codes, and authentication mechanisms.\n\n* Experience with Ansible deployments and creating Ansible playbooks.\n\n* Experience with Jenkins and parameterization.\n\n* Use of automation tools and modules (Rundeck/Puppet/Terraform).\n\n* Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework.\n\n* Leverage model-driven programmability within an Arista networking environment.\n\n* Experience with cloud infrastructure such as Compute, Network, Storage, and Backup.\n\n* Understand the need to organize code into methods, functions, classes, and modules.\n\n* Experience with monitoring performance metrics and KPIs.\n\n\n\n\nAdditional Requirements:\n\n\n* Collect feedback and requirements from design and technical staff.\n\n* Create diagrams, business cases, and architectural design documents.\n\n* Support on-call and weekend rotation as needed.\n\n* Collaborate with cross-functional teams.\n\n* Able to handle stressful situations with a level-headed approach.\n\n* Excellent verbal and writing skills (English).\n\n\n\n\nNOTE: This is position in Poland. Please apply only if you are in Poland\n\nBenefits: \n\n\n* Health: medical, dental, and vision\n\n* Development: Native AI learning\n\n\n\n\n#LI-Remote\n\nWhy you’ll love working here:\n\nAs leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. \n\nBelonging at LivePerson: \n\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\n\n We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Python, DevOps, Cloud, API and Engineer jobs that are similar:\n\n $57,500 — $92,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nKatowice, Silesian Voivodeship, Poland

About Phaidra\n\nPhaidra is building the future of industrial automation.\n\nThe world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they've operated for decades — because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades.\n\nPhaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically:\n\n\n* We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions.\n\n* We focus on industrial applications, which tend to be well-sensorized with measurable KPIs — perfect for reinforcement learning.\n\n* We enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them.\n\n\n\n\nOur team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance with DeepMind's AlphaGo, to reducing the energy required to cool Google's Data Centers by 40%, we deeply understand AI and how to apply it in production for massive impact.\n\nPhaidra is based in the USA but 100% remote; we do not have a physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Norway, Italy, Spain, Portugal, and India.\n\n**Please only apply to one opening. If you are a better fit for another opening, our team will move your application. Candidates who apply to multiple openings will not be considered.**\nWho You Are\n\nWe are looking for a very experienced Software Engineer with a focus on MLOps tech leadership to be a part of our growing AI Platform team. You are bold and creative, and have deep empathy for customers. You will design and implement significant parts of the code base and will have the opportunity to make an immediate impact with your work and guide the product and team as we grow.\n\nYou are curious and like to understand technologies and their tradeoffs in depth - providing technical guidance to the team and peers as and when required. Leading by example, you have accumulated a wealth of insights and experiences from your hands-on involvement in the field, and you are committed to rolling up your sleeves and getting work done. You like joining and supporting other engineers in their work to learn from them as well as letting them benefit from your expertise and experience.\n\nYou have the motivation and skills to identify technical product needs, initiate projects and owning their delivery, including the involvement of engineering peers as needed. You are comfortable with challenging the status quo respectfully to drive and deliver technical excellence in the team.\n\n\n* We are seeking a team member located within one of the following areas: USA/Canada/UK/EU\n\n\n\nResponsibilities\n\nThe AI Platform team you are joining is responsible for building the core platform that powers model training, inference and decision making in our products. Furthermore the team owns MLOps and the services hosting our AI capabilities. Productionizing results from Research, as well as extending our systems and providing support according to our customer needs fall into team responsibilities as well. You will join this team as a very experienced engineer with a focus on MLOps solutions to grow our expertise in that area, but also contribute as a software engineer more widely in the team.\n\nAs an organization, we strongly believe in expertise across the stack. As such, you will experience flavors of Machine Learning, Software Engineering, Distributed Systems, MLOps and DevOps.\n\nIn particular, you will:\n\n\n* Design, build and lead the MLOps initiatives and vision for the AI Platform to strengthen automation, orchestration, versioning, observability, monitoring and collaboration for the platform.\n\n* Build and design scalable components for the AI Platform to allow high throughput training and inference for RL agents doing realtime inference for autonomous control of industrial systems.\n\n* Contribute to the design and implementation of the product backend by writing REST & gRPC API services and scalable event-driven backend applications.\n\n* Design clear, extensible software interfaces for the team's customers and maintain a high release quality bar.\n\n* Perform DevOps duties of CI/CD, Release & Deployment management.\n\n* Be a part of our global production oncall team and, own & operate your services in production, meeting Phaidra’s high bar for operational excellence.\n\n* Lead cross-functional initiatives collaborating with engineers, product managers and TPM across teams.\n\n* Mentor your peers and be a technical role-model in the team.\n\n\n\nOnboarding\n\nIn your first 30 days…\n\n\n* You will be immersed in an onboarding program that introduces you to Phaidra and our product.\n\n* You will spend time in the Engineering org, learning how the teams operate, interact, and approach problems.\n\n* You will read various parts of our handbook and familiarize yourself with the documentation culture at Phaidra.\n\n* You will set up your development environment and start working on an onboarding exercise that will introduce you to various parts of our code base.\n\n* You will learn about how we use agile and be able to navigate our sprint boards and backlogs.\n\n* You will learn about various team standards and development & release processes.\n\n* You will start to learn about our system architecture and infrastructure.\n\n* You will start picking up few good “first-tasks” to get yourself accustomed to the end to end release flow.\n\n\n\n\nIn your first 60 days…\n\n\n* You will get a solid understanding of what Phaidra does and how we do it.\n\n* You will meet with team members across Phaidra and started building relationships that will help you be successful at your job.\n\n* You will complete the onboarding exercise and will be on your way to completing your first production task.\n\n* You will take ownership for the MLOps work on the team, identify gaps and propose roadmap items on the topic.\n\n\n\n\nIn your first 90 days…\n\n\n* You will be fully integrated in the team and with team members across the company.\n\n* You will have a more in-depth understanding of our system architecture and infrastructure.\n\n* You will complete your first on-call experience helping monitor and improve our production environments.\n\n* You will become an expert with our tooling.\n\n* You will start to contribute to knowledge sharing throughout Phaidra and the team.\n\n* You will take proactively drive MLOps topics in the team and represent it technically throughout the company.\n\n\n\nKey Qualifications\n\n\n* 10+ years of work experience.\n\n* Proven record on impact as a Tech Leader and bar-raiser for ambitious Software Engineering teams\n\n* Strong experience on designing and implementing MLOps solutions for AI production systems\n\n* Extensive experience with platform Software Engineering with the ability to contribute on all levels as an individual contributor and tech leader\n\n* Strong expertise on building, operating and monitoring large scale multi-tenant systems with high availability, fault tolerance, performance tuning, monitoring, and metrics collection\n\n* Ability to take ownership of realtime production systems - aligning technical with business requirements, raising the bar for operational excellence and on-call incident handling\n\n* Strong expertise in Python and Cloud environments\n\n* Very good grasp of Machine Learning (especially Deep Learning) fundamentals\n\n* Ability to collaborate and communicate effectively in an all-remote setting\n\n* Doing your work with curiosity, ownership, transparency & directness, outcome orientation, and customer empathy.\n\n\n\nBonus\n\n\n* Experience with building applications that can be deployed in cloud, as well as in hybrid or on-prem environment\n\n* Exposure to Reinforcement Learning or other in-depth knowledge on modern ML applications\n\n* Experience with industrial applications, industrial control systems, IoT, sensor time series applications, or similar\n\n\n\nRelevant Technologies from our Stack\n\n\n* Python, Go\n\n* PyTorch, PyTorch Lightning\n\n* Ray.io, Prefect, mlflow\n\n* REST & gRPC micro-services\n\n* Docker, Kubernetes, Terraform & Kapitan\n\n* GCP - GKE, PubSub, CloudSQL, BigTable, Postgres, etc.\n\n* Grafana Cloud, Prometheus\n\n* Poetry, Pants\n\n* Gitlab CI, ArgoCD, Atlantis\n\n\n\nGeneral Interview Process\n\nAll of our interviews are held via Google Meet, and an active camera connection is required.\n\n* \n\nMeeting with Operations (30 minutes): The purpose of this interview is to meet you, learn more about your background, discuss what you are looking for in a new position and cover formalities around your application.\n\n\n* \n\nTech Lead interview (60 minutes): This interview is a combination of technical and cultural fit assessment. We will cover your technical experience and the skills as an engineer and a tech lead while discussing projects that you have worked on in the past. You will meet the manager for the role as well as our VP of Engineering, with the opportunity to ask any questions about the team, role and engineering at Phaidra.\n\n\n* \n\nML system design & SRE (90 minutes): In this interview, we will go over a real world MLOps problem. You can expect to draw architecture diagrams using boxes & arrows in your browser. We will talk about system design, scalability and monitoring\n\n\n* \n\nML interview (60 minutes): This interview will focus on Machine Learning approaches, algorithms and theory. You will be asked about ML algorithms you are familiar with, how they work under the hood and how to use them in an applied setting.\n\n\n* \n\nCulture fit interview with Phaidra’s co-founders (30 minutes): This interview focuses on alignment with Phaidra’s values and the mutual cultural fit.\n\n\n\nBase Salary\n\n\n* US Residents: $156,000-$234,000/year\n\n* UK Residents: £108,000-£162,000/year\n\n\n\n\nSalary ranges for EU countries will vary based on the market rate for the location.\n\nThis position will also include equity.\n\nThese are best faith estimates of the base salary range for this position. Multiple factors such as experience, education, level, and location are taken into account when determining compensation.\nBenefits & Perks\n\n\n* Fast-paced and team-oriented environment where you will be instrumental in the direction of the company.\n\n* Phaidra is a 100% remote company with a digital nomad policy.\n\n* Competitive compensation & equity.\n\n* Outsized responsibilities & professional development.\n\n* Training is foundational; functional, customer immersion, and development training.\n\n* Medical, dental, and vision insurance (exact benefits vary by region).\n\n* Unlimited paid time off, with a minimum of 20 days off per year requirement.\n\n* Paid parental leave (exact benefits vary by region).\n\n* Home office setup allowance and company MacBook.\n\n* Monthly remote work stipend.\n\n\n\nOn being Remote\n\nWe are thoughtful about remote collaboration. We look to the pioneers - like Gitlab - for inspiration and best practices to create a stellar remote work environment. We have a documentation-first culture and actively practice asynchronous communication in everything we do. Our team stays connected through tools like Slack and video chat. Most teams meet daily, and we have dedicated all-hands meetings bi-weekly to build strong relationships. We hold virtual team building events once per month - and even hold virtual socials to watch rocket launches! We have a yearly in-person, all-company summit in locations like Seattle, Athens, Goa, and Barcelona.\nEqual Opportunity Employment\n\nPhaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at [email protected].\nE-Verify Notice\n\nPhaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States.\n\nAdditional information about E-Verify can be found here.\n\n#LI-Remote\n\nWE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Python, DevOps, Cloud, API, Engineer and Backend jobs that are similar:\n\n $70,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States

\nWe are seeking an experienced and dynamic Vice President of Infrastructure/SaaS Operations to lead our Infrastructure, Uptime, Incident Command, DevOps, and Cybersecurity teams. The ideal candidate will be a strategic leader with a strong technical background and a proven track record of implementing and managing robust infrastructure, ensuring high uptime, handling incident responses effectively, and driving DevOps and Security practices to optimize and safeguard our production environments.\n\n\nTHIS ROLE IS ONLY AVAILABLE TO CANDIDATES LIVING IN SOUTH AFRICA AND HOLD SOUTH AFRICAN CITIZENSHIP\n\n\n\nResponsibilities: 1. Infrastructure Management:\n* Oversee the design, implementation, and maintenance of scalable and resilient infrastructure to support our applications and services.\n* Develop strategies to optimize infrastructure costs while ensuring performance, reliability, and security.\n* Stay abreast of emerging technologies and industry best practices to continuously improve our infrastructure.\n\n\n\nResponsibilities: 2. Uptime and Reliability:\n* Set and enforce uptime targets, working closely with cross-functional teams to ensure that service level objectives (SLOs) and service level agreements (SLAs) are met.\n* Implement monitoring and alerting systems to proactively identify and address potential issues before they impact users.\n* Lead incident postmortems to identify root causes and implement preventive measures to enhance system reliability.\n* Conduct risk assessments and business impact analyses. Develop and implement risk mitigation strategies to address identified risks and vulnerabilities.\n\n\n\nResponsibilities: 3. Incident Command:\n* Establish and maintain incident response procedures and protocols, ensuring that the team is prepared to effectively manage incidents of varying severity.\n* Lead incident response efforts during critical incidents, coordinating with technical teams to resolve issues promptly and minimize impact on users.\n* Foster a culture of accountability and continuous improvement within the incident response process.\n\n\n\nResponsibilities: 4. DevOps and SRE Practices:\n* Drive the adoption of DevOps and SRE principles across the engineering organization, promoting collaboration between development, operations, and quality assurance teams.\n* Implement automation tools and processes to streamline deployment, testing, and monitoring workflows.\n* Mentor and develop team members, fostering a culture of learning and innovation.\n\n\n\nResponsibilities: 5. Cybersecurity\n* Oversee the establishment and maintenance of a cybersecurity program that effectively protects information assets against unauthorized access, data breaches, and cyber threats. \n* Ensure the implementation of security measures, including firewalls, anti-virus software, and intrusion detection systems.\n* With the Direction of Infrastructure to implement oversee a comprehensive disaster recovery plan, that is aligned with our high availability targets, including internal process and training.\n* Oversee a regular cadence of penetration testing exercises across all the company’s product lines, and ensure that identified vulnerabilities are logged, prioritized, and addressed within engineering teams. \n* Attend and contribute to regular Information Security Committee meetings.\n\n\n\nResponsibilities: 6. Governance and Compliance\n* Experience with governance and compliance regulations such as ISO27001, NIST.\n* Work with the Director of Governance & Compliance too develop, implement, and maintain policies, procedures, and controls in accordance with ISO 27001 standards to ensure information security management system (ISMS) effectiveness.\n\n\n\nQualifications:\n* Bachelor’s or master’s degree in computer science, engineering, or a related field.\n* 7 years of experience in engineering leadership roles, with a focus on infrastructure, uptime management, incident response, DevOps, and SRE.\n* Proven track record of designing and managing scalable infrastructure in cloud environments (e.g., Azure Commercial, Azure Gov, AWS, GCP).\n* Strong understanding of networking, security, and system administration principles.\n* Experience with incident management frameworks (e.g., ITIL, SRE) and incident response tools.\n* Hands-on experience with DevOps tools and practices (e.g., CI/CD pipelines, configuration management, containerization).\n* Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making at all levels of the organization.\n* Demonstrated leadership ability, with a focus on coaching, mentoring, and developing high-performing teams.\n* Extensive knowledge of cybersecurity frameworks, ISO 27001 standards, and regulatory compliance requirements.\n\n\n\nPreferred Qualifications:\n* Experience in a fast-paced startup environment or high-growth technology company.\n* Certifications in relevant areas such as Microsoft Azure Cloud Architect, Certified Kubernetes Administrator (CKA).\n\n\n\nBehavioural Competencies\n* Results oriented, excellent problem solving, strong analytical skills and self-managed\n* High attention to detail\n* Technically minded and be able to understand and communicate using technical jargons and terminologies with ease\n*  Work well under pressure.\n* Good communication skills (Written and verbal)\n\n\n\n\n\nTHIS ROLE IS ONLY AVAILABLE TO CANDIDATES LIVING IN SOUTH AFRICA AND HOLD SOUTH AFRICAN CITIZENSHIP\n\n\nRapidDeploy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, DevOps, Cloud and Microsoft jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, South Africa

\nIf you are a passionate engineering leader who thrives in a fast-paced, high impact and high growth environment, please read on! We are looking for a DevOps Engineer, SRE to lead a dynamic team of SRE Engineers whose mission is to continuously improve our development operations and support the reliability and availability of all our applications and services deployed to the cloud.  \n\n\nWhat you get to do:\n\n\nPartner with various engineering teams to own and manage availability, latency, performance, reliability and scalability of all services to maintain SLAs that our customers expect from us\n\nProvide strong technical leadership and people management to the team\n\nAct as a SME and demonstrate end-to-end ownership of SRE function with automation-first mindset\n\nCollaborate with Engineering Managers, Product Managers, Software Engineers across the organization to deliver a comprehensive solution for SRE discipline and set effective SLOs/SLIs and error budgets for all services\n\nDefine well-defined processes, methodologies, metrics and KPIs to drive accountability\n\nOwn and drive cloud cost management, capacity planning and performance management and partner with engineering leaders to optimize for performance and cost\n\nDrive instrumentation of services for end-to-end Observability - Monitoring, Alerting, Metrics, Logging and Dashboard\n\nOwn and drive incident management process, conduct blameless post mortems and publish incident reports, maintain runbooks and on-call schedules\n\nCoordinate with product development engineering teams on change management and release management processes\n\nBe an evangelist for SRE best practices\n\nChampion and implement strong DevSecOps principles and SDLC best practices\n\nCoach, mentor and cross-train team members\n\nServant leadership and Agile DNA\n\n\n\n\nWhat you bring to the role:\n\n\n10+ years of professional software engineering experience\n\n5+ years of building and managing technical engineering teams in SRE, DevOps or other related domains\n\nExperience supporting infrastructure and services in public cloud environments; AWS required\n\nExperience leading SRE team with strong emphasis on automation and continuous improvement\n\nHands-on experience in developing applications in one or more language stacks: Java, Python, Ruby, Javascript, Go, etc.\n\nStrong hands-on knowledge of one or more of Infrastructure-as-Code tools and technologies: Terraform, AWS CloudFormation, Packer, etc.\n\nStrong knowledge of network engineering and foundational network protocols and services such as TCP/IP, HTTP, DHCP, DNS, VPN, etc.\n\nExperience with Agile software development and Scrum methodology \n\nGreat communication, collaboration and presentation skills\n\nStrong problem solving and analytical skills\n\n\n\n\nPreferred Qualifications:\n\n\nAWS certification\n\nExpertise in Linux systems\n\nExperience building and managing fault tolerant large scale distributed systems\n\nStrong hands-on experience in one or more of Containers and Container Orchestration frameworks: Docker, Kubernetes, Amazon ECS, Amazon EKS, Amazon Fargate, etc.\n\nExperience with CI/CD, DevOps and Pipeline-As-Code: ArgoCD, Jenkins, Spinnaker, Gitlab CI/CD, etc.\n\nExperience with Microservices architecture and CNCF ecosystem\n\nBachelor’s or Master’s Degree in Computer Science, Engineering or related discipline\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Amazon, Scrum, DevOps, Cloud, Senior, Engineer and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada

\nHPE is redefining traditional IT hardware into a composable, software-defined infrastructure that mimics the speed and control of cloud platforms for bringing resources online to develop and run production applications. The foundation of this software-defined infrastructure will be delivered in the cloud and run as-a-Service, which requires a fundamental change in how it is designed, coded, and operated. We are currently in the process of defining and building a Greenfield suite of cloud-based products to take advantage of cloud-native technologies for delivering applications and solutions to our customers, and we’re looking for people with those skills to lead and focus this effort.\n\nHPE is seeking a hands-on player/SRE engineer in a fast-paced team chartered with delivering cloud-based management applications and services. This team of SREs will own the tooling and processes that enable a successful cloud-based product, including alerting, monitoring, dashboards, test automation, upgrade plans, and runbooks. This is a greenfield opportunity and this team will have a big impact on defining processes, culture, and technologies used.\n\n\n* Successful candidates will have experience delivering and operating applications and services on public cloud platforms, will have experience running software as a service, and are able to work well in a low-process/quick moving environment on a low definition problem set.\n\n* The ideal candidate will be able to drive technical discussions about cloud-native technologies and processes with the team and external partners as well as contribute technically to the team.\n\n\n\n\n\nNOTE: 100% remote option along with optional office time if near a HPE location.\n\n\nResponsibilities:\n\n\n* Lead engineer in the team deliver and operate software as a service applications and APIs on top of public cloud.\n\n\n\n\n Required Education and Experience: \n\n\n* 3+ years of experience with delivering or operating software on top of public or private cloud platforms\n\n* 3+ years of experience using or developing advanced CI/CD pipelines that quickly deliver code to production\n\n* 3+ years of experience working on production-level software as a service\n\n* 3+ years of experience delivering upgrades to operational software as a service platforms\n\n* 3+ years of experience as a technical leader within a team or people manager.\n\n* Bachelor of Science Degree in Computer Science or relevant technical experience.\n\n* Public cloud certification (AWS, GCP, Azure) or Kubernetes certification (CKA/CKAD) desirable.\n\n* Experience in 24x7 SaaS operations with on-call responsibilities desirable.\n\n* Experience with software security concerns in a cloud environment is desirable.\n\n\n\n\nKnowledge and Skills: \n\n\n* Advanced understanding of container orchestration (Kubernetes).\n\n* Understanding of modern SRE and DevOps principles\n\n* Advanced understanding of CI/CD pipelines and their impact on developer productivity\n\n* Customer-focused understanding of the impact of architecture and processes on application SLIs\n\n* Understanding of REST APIs and the fundamentals of successful designing a REST API\n\n* Desire to move quickly and ship code, removing blockers for your team along the way.\n\n* Understanding of how to build modern cloud-native applications - able to have a conversation of why technologies were chosen or not.\n\n* Understanding of automation and its role in successfully scaling platforms and processes.\n\n* Leadership skills, including coaching, teambuilding, conflict resolution, and people management.\n\n* Excellent analytical and problem-solving skills.\n\n* Advanced multi-tasking and prioritization skills.\n\n\n\n\nJoin us and make your mark!\n\nWe offer:\n\n• A competitive salary and extensive social benefits\n\n• Diverse and dynamic work environment\n\n• Work-life balance and support for career development\n\n• An amazing life inside the element! Want to know more about it?\n\nThen let’s stay connected!\n\nhttps://www.facebook.com/HPECareers\n\nhttps://twitter.com/HPE_Careers\n\nHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.\n\n\n#RemoteUS \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Admin, Senior, Engineer, Sys Admin, DevOps, Education, Cloud and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.\n\nAs Technical Lead you will be responsible for overseeing hundreds of servers and will have a budget of several million pounds per year. This is an opportunity to lead a technical team and work in a hands on DevOps function. \n\n**Who We Are**\n\nSporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.\n\nThe recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.\n\nWe have already built a capable and proven team of 300+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.\n\n**Our Stack**\n\n* Languages: Java / Spring Boot, TypeScript / VueJSCloud\n\n* Libraries: Netflix Eureka, Netflix Ribbon, Feign, Netflix Zuul\n\n* Database: MySQL, Oracle, Mybatis, Druid\n\n* Cache: Redisson, ElastiCache, Redis\n\n* MQ: Apache RocketMQ\n\n* Tasking: Elastic\n\n* JobServer: Netty\n\n* LoadBalance & Proxy: Nginx\n\n* Virtualization: Docker, Kubernetes, Rancher\n\n* Computing & Storage: AWS EC2, VPC, AWS Lambda, EBS, S3\n\n* Maintenance: AWS Opsworks, Salt, Chef\n\n* CI/CD: Drone, AWS Codepipeline, Jenkins\n\n* Monitoring: Grafana, Prometheus, AWS Cloudwatch\n\n* Logging: ELK, Rsyslog, Log4j2\n\n* CDN: Cloudflare\n\n**Responsibilities**\n\n* Maintain expertise in architectural technical disciplines and define architectural standards and best practices within those disciplines\n\n* Implement code and architecture changes\n\n* Manage a growing technical team and mentor team members on new technologies in your area of expertise\n\n* Prepare and maintain documents that include architectural diagrams, data models and navigation maps in your area of expertise\n\n* Analyse and prepare recommendations to address existing and potential issues in systems and procedures across the organisation, as well as design and recommend new solutions\n\n* Work with Product Owners and assign Development Team members to work on new features and user stories needed in new / revised applications or large / complex development projects\n\n* Participate in code reviews with team members to ensure that each increment adheres to original vision as described in the user story and all standard resource libraries and architecture patterns as appropriate\n\n* Establish technical vision and work with team members to turn it into a reality\n\n* Respond to support calls for applications in production, addressing repairs quickly and keeping applications in production\n\n* Participate in all team ceremonies including planning, grooming, product demonstrations and team retrospectives\n\n**Requirements**\n\n* All of the traits of a good developer and be an experienced leader of people with experience gained in Software Engineering, and DevOps, including good experience as a Lead Developer or equivalent\n\n* The successful candidate will have strong experience with Spring Boot, Spring Cloud, Spring Data, Microservice and also a self-driven engineer with proven DevOps experience in large-scale Microservice systems hosted on AWS\n\n* Expert knowledge of application development with technologies like RabbitMQ, MySQL, Redis and so on\n\n* Experience in DevOps activities, production support. All aspects involved in delivering web applications to a production system in an enterprise and familiarity with AWS, Git\n \n* Experience in Android, iOS, and Vue.JS is a plus\n\n* Experience in automated software testing through unit/functional/integration test suites\n\n* Experience in / knowledge of Agile delivery principles and practices such as Scrum or Kanban\n\n* Experience designing highly transactional systems\n\n* A natural disposition to mentor and guide team members \n\n* A creative approach to problem solving and crafting simplified solutions\n\n* Strong experience with container and cloud solutions, such as Docker, Kubernetes\n\n* An up-to-date knowledge of and a follower of the latest industry trends \n\n* A passion for cloud computing and large-scale systems\n\n**Benefits**\n\n* Quarterly and flash bonuses\n\n* Flexible working hours\n\n* Top-of-the-line equipment\n\n* Education allowance \n\n* Referral bonuses \n\n* Annual company holidays - we’re still hoping to make it to Koh Samui in 2021!\n\n* Highly talented, dependable co-workers in a global, multicultural organization\n\n* We score 100% on The Joel Test\n\n* Our UK team is small enough for you to be impactful \n\n* Our business is established and successful, offering stability and security to our employees\n\n*This is a self employed opportunity* \n\nPlease mention the words **GATE TORTOISE TURTLE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $80,000 — $130,000/year\n \n\n#Location\nEurope

\nSection 1: Position Summary\nThis role provides a strategic and service driven focus in leading the desktop services team that services all Ascensus offices and is responsible for the overall Associate IT experience, including driving the future direction in technology and process. The leader in this role is required to supervise a large group of associates by demonstrating a strong balance of technical knowledge and leadership skills critical to participating in the strategic direction of the teams and collaboration with peers.  This position will be the primary vendor relationship owner with outsourced services providing IT service desk delivery.\nThe leader of this team must ensure that the highest level of support are the drivers underscoring the client service mindset of this team and that the team work together to drive organizational outcomes and changes to support growth and scale efficiencies.  The ability to be flexible and agile in thinking is critical to achieving quality and timeliness in delivery of service as set by the Technology organization. This position will have advanced knowledge of enterprise IT best practices including the latest in ITSM platforms and ITIL focus.  Expertise in Windows and Mac desktop environments, and advanced knowledge of networking, server environment, virtual desktop delivery, and emerging solutions will be a requirement for this role\nThis leadership role will be responsible to partner with Human Resources to manage adequate staffing levels commensurate with variable volumes related to seasonality and changing business conditions.\nAccountability for maintaining a culture of continuous learning; foster an environment of accountability, feedback, and team collaboration\nConduct performance conversations and reviews and other HR related practices that are critical to developing talent.\nThe Ascensus Director of Desktop Services will be required to efficiently and effectively manage a sizeable budget and work with leaders across finance and technology in forecasting projected spend. \nSection 2: Job Functions, Essential Duties and Responsibilities\n* Create a plan, establish policies, guidelines, metrics to guarantee high level of associate satisfaction with desktop service delivery\n* Collect and analyze Help Desk metrics for departmental learning and process improvement\n* Maintain and improve system monitoring and failure procedures, to proactively resolve issues impacting our associates.\n* Establish a hardware strategy and identify and document hardware standards across the organization.\n* Establish and maintain a centralized desktop, peripheral, and application inventory, ensuring focus on license management.\n* Manage IT vendors, including reviewing terms and conditions of contracts and ensuring contractual requirements are met and returning value to the organization\n* Establish analytics-based staffing model for scaling team to keep pace with company growth\n* Responsible for A/V meeting delivery and endpoint management\n* Work with Security Operations to formulate security recommendations and design security services related to desktop services environments\n* Implement technical solutions to contractual requirements supporting, , SOC I, SOC2, and other frameworks\n* Partner with business teams and lead responses to external audits, penetration tests and vulnerability assessments\n* Perform project leadership tasks on select desktop services projects, including periodically delivering presentations and updates on IT strategy and projects\n* Evaluate, recommend, and deliver on enhanced desktop solutions, including automation opportunities and delivery efficiencies.\n* Responsible for process development, documentation, and continuous improvement in the desktop environment, with a DevOps focus on service delivery.\n* Evaluate applicable new technology, build consensus and plan to introduce cost justifiable technology\n* Research and stay current on IT strategy and operations, best practices and function as a subject matter expert in these areas; maintain an adaptable posture on technology changes to keep Ascensus current\n* Facilitate the creation of cohesive support documentation.  Train teams in new technologies and processes.  Evaluate support needs and develop effective support materials and monitors.\n* Work with the recruiting team to attract, on-board and retain diverse top talent\n* This position will lead the Desktop Services departments, and work closely with other IT leaders\n* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.\n* Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.\n\n\nSupervision  \n* Lead a team of technology professionals who are geographically dispersed office and remote environments\n* Ensure all associates have appropriate goals and development/training plans in place; manage and mentor the team; be a conduit for development resources and support\n* Responsible for ensuring that team is meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed and protocol observed to provide effective customer service and meet requirements through an ITIL framework.\n* Conduct regular team meetings and one-on-one meetings with team members\n* Focus on the Associate Experience and drive the organizations noble purpose, business strategy, and core values to each and every associate on your team as measured by associate engagement survey scores and business results\n* Develop people and teams through coaching, mentoring, and feedback\n* Proactively implement strategies to improve associate satisfaction and deliver results\n\n\nSection 3:  Experience, Skills, Knowledge Requirements \n* Bachelors degree in Computer Science or equivalent work experience\n* 5+ years in IT leadership role; 10 years in IT operations/desktop support/service experience\n* 3+ years of hands-on experience with ServiceNow or similar ITSM/ITAM platform\n* Expert level knowledge of desktop services resources, services, and applications appropriate for an enterprise environment\n* Proven expertise in the acquisition, installation, maintenance, and management of enterprise IT assets\n* Advanced knowledge of enterprise wireless device management\n* Proven expertise in a Microsoft enterprise environment, including Active Directory management\n* Experience managing geographically dispersed teams\n* Excellent organization skills, proven analytical abilities and decision-making skills\n* Excellent consultative, verbal/written communication skills, presentation and analytical ability\n* Excels in a result focused organization\n* Exceptional leadership, mentoring, coaching, management and interpersonal skills\n* Conflict resolution, continual improvement, empowerment, and increasing transparency.\n* Passion for quality and continuous improvement of processes and software\n* Ability to work collaboratively with other leaders and associates to further the posture of the Ascensus IT Service delivery and technical posture of the organization\n* Strong overall sense of ownership\n* Flexibility throughout the year with a focus on changing business needs and unexpected situations\n* Prior project management and/or process improvement experience\n\n\nPreferred technology skills:\n* Call center and workforce management solutions (inContact, NICE, etc.)\n* Desktop deployment software, strategies, and execution (Microsoft Intune/AutoPilot)\n* Microsoft Windows patch management technologies (SCCM, BCM)\n* O365 and other cloud desktop services\n* Advanced Active Directory concepts/skills\n* Mac administration and management tools (JAMF, Addigy, etc.)\n* Cisco-based networking\n* PowerShell\n* DevOps/Automation toolsets\n* Enterprise architecture and technical design experience\n* ITIL Service/process\n\n\nWe are proud to be an Equal Opportunity Employer\n \n\nAscensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people.  Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 10 million Americans save for retirement and college.\n\n Ascensus is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Ascensus also takes affirmative action to employ, and advance in employment, qualified women, minorities, and covered veterans. Ascensus also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive, DevOps, Finance, Cloud, Microsoft and HR jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n