\n\n\nThe Role:\n\n\nAs part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software.\n\nYou will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions. You will form the internal interface between our customers and our consulting, data science, development, product management and OEM partner.  We are looking for someone that is eager to become an expert in Celonis Process Management Software and grow our Customer Support organization in our Munich office.\n\nYou will be working with current technologies  (e.g. AWS, MS Azure, Containers, Python ) and work in a broad, customer-specific and cloud based technology environment.\n\nThe work you’ll do:\n\n\n* Provide deep technical Support for Customer on Product area Event Collections, which orchestrates all Data integration services within Celonis Process Management Software\n\n* Drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes\n\n* Qualify problems or defects for close collaboration with Celonis Development and Product Management\n\n* Named technical contact for Process Modeling Customers\n\n* KPI adherence based on external Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)\n\n* Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base\n\n* Prepare and deliver Webcasts to customers and support staff on selected technical topics\n\n* Collaborate with customers based on given and preferred communication channels\n\n* Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization\n\n\n\n\n\nThe qualifications you need:\n\n\n* Have completed an Education in the field of IT, Computer Science, Engineering or similar\n\n* Have business fluency (written and oral) in German and English \n\n* Have demonstrated Software Support Engineer experience handling complex technical issues with SaaS based Solutions\n\n* Experience with major Cloud Platforms such as AWS and MS Azure\n\n* Experience of working with SQL and writing SQL Statements, other database experience such as Postgres or MySQL is a plus\n\n* Experience with Azure DevOps would be a plus\n\n* Experience in at least one programming language, preferably Java or Python would be a plus\n\n* Business Process Modeling experience would be a plus\n\n* Have a goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments\n\n* Are not afraid of customer contact and you are communicative and service-oriented\n\n* Existing holder of EU citizenship or existing rights to work for Germany - any applications that do not meet these requirements will automatically be rejected, we do not offer visa sponsorship.\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, DevOps, Java, Cloud, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMunich, Bavaria, Germany

\nWe are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual. Where else can you play beach volleyball and work for a leading tech company?\n\n\nCULTURE\n\nWe offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.\n\n\nBASIC FUNCTION\n\nAs an Engineer at LINQ, you will work as a member of a cross-functional team to deliver business critical applications of high function and technical quality. You will be responsible for working closely with the product owners and quality assurance to create software that fulfills business needs. You are capable of quickly learning new business domains as well as working in a team environment. You are passionate about delivering high quality, maintainable software to the business.\n\n\nKEY TRAITS\n\n\n* Technical Excellence: A passion for creating cutting edge software through application of best engineering practices\n\n* Continuous Improvement: A self-driven desire to find better ways to accomplish things\n\n* Teamwork: A commitment to working as part of a team to achieve optimal results\n\n\n\n\n\nKNOWLEDGE/ SKILL REQUIREMENTS\n\n\n* At least 6+ years of experience in Software Application Development\n\n* Bachelor’s degree in Computer Science, or equivalent working experience\n\n* Strong understanding of relational and/or non-relational database systems\n\n* Strong understanding of object-oriented programming\n\n* Extensive experience in creating applications using the following technologies:\n\n\n\n\n\n\n\n* .NET Framework\n\n* Azure/AWS cloud platforms with server-based and serverless infrastructure\n\n* Infrastructure-as-a-service (CloudFormation, Azure Resource Manager)\n\n* SQL Server, MySQL or NoSQL (MongoDB, DynamoDB)\n\n* Design and implementation of REST APIs and documentation (OpenAPI 3.0, Azure API Management Services)\n\n* JavaScript frameworks (React, Angular, Vue)\n\n* Modern authentication protocols (OpenID Connect, OAuth 2.0)\n\n\n\n\n\n\n\n* Strong belief in and use of best practices\n\n* Strong C#, TypeScript or JavaScript (ES6) skills\n\n* Experience practicing DevOps and CI/CD\n\n* Experience with ORMs, such as Entity Framework\n\n* Experience with unit testing and test-driven development\n\n* Experience working in an Agile/Scrum environment\n\n* Experience with CSS and rich web UI behaviors\n\n* Excellent written and verbal communication skills with the ability to communicate effectively with all stakeholders\n\n* Collaborate with teams to clarify design and implementation while meeting project needs\n\n* Collaborate with other developers and architects (when appropriate) to determine optimal solution architecture, efficiency, maintainability and scalability\n\n* Complete projects/tasks in a timely fashion while meeting sprint goals and commitments\n\n\n\n\n\nTOTAL REWARDS\n\n\n* Generous 401K with matching 4% of base salary\n\n* Health insurance paid 100% for employee; 80% for spouse/dependents\n\n* Paid Time Off (PTO) Plan and paid holidays\n\n* Annual bonus\n\n* Company social events, happy hour, free snacks, professional development, paid volunteer time, on site massages, professional development opportunities\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Developer, Digital Nomad, DevOps, JavaScript, Education, Serverless, Cloud, CSS, NoSQL and API jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n