\nLocation: EMEA (Romania, Lithuania, and Poland only)\n\n\nIn the digital age, content rules.\n\n\nMore people are now involved in creating and distributing content than ever before. We have all become the media; the media has been marginalized, and brands are now broadcasters.\nEveryone has a story to tell or something to sell. There is a need to create, connect, post, publish, showcase, and share.\nSo, say hello to Strapi! We exist to fuel the world’s creativity and productivity by unleashing the power of content.\nBeyond a headless CMS, we are building an open composable content platform with infinite customization capabilities, the largest open-source community, and a broad open ecosystem.\n\n\n🚀 Strapi has a caring, transparent, and collaborative culture as a whole, but every team creates its own energy and environment.\nAt Strapi, we don't expect you to meet all of the requirements of the Support Engineer role. If you believe in what you have to contribute and in your ability to elevate the team, we want to hear about your story.\nFew of us would be here had we not taken the chance.\n\n\n🙏🏾 Why your role is important at Strapi\n\n\nOn a daily basis, you will work with both the community users and clients of Strapi. The support team is answering community technical questions on the different platforms we have. We also dig deep into the product to find workarounds to unblock users in their project development. We are currently working on the restructuring of all technical resources we have, you will be involved in this massive task.\n\n\n👋🏿 The User Success Team culture is\nAt Strapi, we are a team of experts comprising support engineers and customer success managers who are passionate about helping Strapi customers and other Strapiers.\nUser Success members are always ready and willing to learn something new.\nOur team is not just prepared but meticulously organized and ready to efficiently handle multiple tasks in a way that instills confidence in our ability to deliver.\nReady and willing to give and receive feedback to improve continually.\n\n\n📋 How will my job look like on a daily basis?\n\n\n- Make sure all technical questions have an answer\n- Create technical resources to help users to achieve their goals using Strapi\n- Help clients during their project development\n- Structure support processes in collaboration with the sales and customer success team\n- Analyze and report the community users' and clients feedback to the product team\n\n\n💙 About you:\n- Strong proficiency in React and Node.js. A general understanding of our stack Redux, Saga, Styled-components, Webpack, Koa, and REST/GraphQL\n- Significant experience with web development and technical support\n- A passion for learning, teaching, and helping others\n- Excellent communication and presentation skills\n- 3 years experience with Javascript, including at least 3 with React and Node.js\n- Familiarity with common front-end and back-end development tools\n- Fundamental understanding of common application deployment systems such as CI/CD pipelines, cloud hosting, PaaS systems, and security frameworks\n- Experience with working remotely a big plus.\n\n\n👾 Strapi benefits:\n🌍 Work from anywhere: We're a remote-first company, so we can work wherever our home is. And WiFi.\n🚑 Expanded health benefits: Including premium medical, dental, and vision coverage.\n💰 Equity for everyone: We win together. On top of a competitive salary, every Strapier has equity that grows with you in the company.\n🐣 Parents on a mission: 16 weeks of fully paid parental leave for every new Strapi parent.\n💻 You'll always be up to date: We’ll cover all hardware and software needed, so you’re always with the latest versions.\n🎓 Grow as you are: From day one, we provide budget and tools to learn and grow both professionally and personally.\n🎉 Offsite: We all gather physically or virtually twice a year.\n🌱 Mental health support: We offer Moka.care one-on-one sessions with certified specialists.\n👭 Referral program: $1500 if you refer someone to Strapi and they are hired. \n🙏🏾 Vacation & Emergency days: At least 25 days of paid vacation. 5 paid emergency days per year, for each Strapier in trouble (miscarriage, grief, domestic violence, sick kids or dependents) who needs a day or a few days off to manage it.\n\n\nMeet the team!\nFirst video call with the Talent Acquisition Team or the hiring Manager\nTechnical assessment & Assessment debriefing\nTeam meetings (with a few Strapiers)\nReferences check\nMore details here: https://miro.com/app/board/uXjVOMEXZ58=/\nAt any moment, the process can stop, and the team will be happy to give you a call to share their feedback or get into more details.\n\n\n🎉 Celebrating You being YOU!\nStrapi's mission is to empower the worldwide community of users to build a million tailor-made projects. To do that, we are growing a diverse team representative of the users we serve. We are committed to building a safe workplace where everyone feels empowered to bring their authentic selves. By being you and bringing your unique difference, perspective, culture, experience, lifestyles, and challenges, you actually help all of us succeed and grow to be the best version of ourselves!\nIt is important to us to create an accessible and inclusive candidate experience. Please let us know if there are any adjustments we can make to assist you during the hiring and interview process.\n\n\n📖 Want to learn more about us?\nTake a look at our open positions at our Careers Website, Join our community, read our latest news at Strapi's blog, learn more about our story and check out our Glassdoor page!\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to React, Cloud, Sales and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nEach day you will work with a cross-functional team of brilliant professionals combining business, design, product, user experience and engineering expertise, working relentlessly to push the boundaries of what’s possible and paving the road for the future of news and entertainment media.\n\nThe Audience Technology group is looking for an experienced, talented and knowledgeable Software Engineer to join the Consumer/Network Services team responsible for developing, supporting and maintaining our microservices, core backend APIs, and systems that power donor/subscriber conversion experiences on NPR platforms . These are the API’s and services that drive innovation and engagement across NPR’s audience facing digital platforms and member station touch points.\n\nWe are looking for someone to help develop, support and maintain our audience revenue platforms which include donations and our premium podcast offering. Examples of technology you’ll work with include our payment processing solution (Stripe), the systems powering our Podcast Subscription Service (NPR+). You will be a vital contributor to NPR’s efforts to increase financial support from our audience for our mission as we build the technology needed to service long term sustainable growth.\n\nYou’ll also work on the Listening and Identity services, which directly power the NPR One and NPR mobile applications as well as our NPR One Alexa skill. These services provide NPR content recommendations directly to thousands of users on a daily basis. You’ll also collaborate closely with our client-side engineering teams who manage NPR.org and the NPR mobile app.\n\nThis is a union represented role covered under the terms of a collective bargaining agreement with DMU. \n\nRESPONSIBILITIES\n\n\n* Write clean, efficient and reusable code based on product specifications\n\n* Participate in all phases of quality assurance and defect resolution\n\n* Aid in the development and maintenance of CI/CD pipeline implementations\n\n* Knowledge share, write technical designs & participate in code reviews\n\n* Mentor and coach junior engineers on code quality and best practices\n\n* Consult with senior engineers across the department while designing comprehensive solutions\n\n* Provide input on system design and architecture within the feature areas and services owned by the team\n\n* Work closely with other software engineers, partner teams, dev ops engineers, infrastructure engineers, product designers, QA engineers, engineering managers and product managers\n\n* Improve team/development processes\n\n* Join agile ceremonies,including daily stand-ups, sprint retros, sprint reviews and more\n\n* Join our on-call rotation\n\n* Other duties as assigned\n\n\n\n\nThe above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.\n\nMINIMUM QUALIFICATIONS\n\n\n* Fluency in or working knowledge of PHP (or alternative back-end language)\n\n* Fluency in JavaScript / TypeScript\n\n* Fluency in or working knowledge of PHP (or alternative back-end language)\n\n* Experience in developing and working with RESTful APIs that utilize cloud infrastructure such as AWS\n\n* Ability to develop software that is scalable and performant under high loads.\n\n* Familiarity with SQL and RDBMS technologies \n\n* Strong Object-Oriented programming skills \n\n* Familiarity with deploying and monitoring production systems\n\n* Experience writing unit and other automated tests\n\n* Knowledge of web development best practices, coding standards, code reviews, source control management, build processes, deployment, rollback, testing, monitoring\n\n\n\n\nPREFERRED QUALIFICATIONS\n\n\n* Experience with Stripe or other payment processing platforms.\n\n* Experience with Supporting Cast or other podcast subscription platforms.\n\n* Previous work in PCI-compliant environments, or comparable security experience\n\n* Experience with CRM platforms used by NPR and Member stations such as Salesforce \n\n* Advanced experience with Amazon AWS or equivalent cloud computing platform, including Lambda, EC2s, ASGs, ElastiCache, DynamoDB, RDS and CodeDeploy\n\n* Familiarity with Google BigQuery\n\n* Additional programming languages and frameworks fluency (for example, Python)\n\n* Experience with CI/CD pipelines (Github Actions, Jenkins, CodeFresh, or equivalent)\n\n* Experience using performance monitoring and log aggregation applications (Datadog, New Relic)\n\n* Knowledge and experience with different caching layers of caching (browser, DNS, web server, application, etc) and caching technologies/services (Redis, Elasticache, CDNs, AWS CloudFront)\n\n* Exposure to NoSQL databases (Elasticsearch, DynamoDB)\n\n* Experience with React and Redux\n\n* A/B testing experience \n\n* A passion for NPR’s content and/or familiarity with our digital products\n\n\n\n\nWORK LOCATION\n\nRemote Permitted: This is a remote permitted role. This role is based out of our Washington, DC office but the employee may choose to work on a remote basis from a location that NPR approves.\n\nJOB TYPE\n\nThis is a full time, exempt position.\n\nCOMPENSATION\n\nSalary Range: The U.S. based anticipated salary range for this opportunity is $117,968  -  121,507 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.\n\nBenefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR’s benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees. \n\nDoes this sound like you? If so, we want to hear from you. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, React, Testing, JavaScript, Cloud, PHP, NoSQL, Mobile, Senior, Engineer and Backend jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States