\nAbout All Raise\nAll Raise is a non-profit that is committed to fostering a world where women and non-binary leaders build and fund the future. Born out of a grassroots movement in 2018, our mission is to propel the success of women and non-binary investors, founders, and operators by changing the culture and composition of the venture capital ecosystem.  All Raise is led by CEO Paige Hendrix Buckner, a seasoned operator and founder who has worked in startups, non-profits, education, and public policy. She is supported by a world-class Board of Directors, including Aileen Lee (Founder and Managing Partner at Cowboy Ventures), Jess Lee (Partner at Sequoia Capital), Jessica Ross (CFO of Frontdoor), and Sarah Nahm (Co-Founder and Former CEO of Lever).\nJoin us to create the change we want to see!\n\n\nAbout the Role\nAs the Manager, Data & Impact, you will employ data expertise, business acumen, and systems knowledge to empower All Raise to measure and narrate our impact. To do this, you will help each team track, analyze, and report on internal data to accurately assess performance of our business. You will create and manage software integrations, provide diligent implementation oversight, and establish a process that ensures data ends up in a single, accessible place. And finally, you will work with our data partners to review industry-level data to identify key insights that elevate the need for our work in VC and tech. \n\n\nSuccess for this role looks like the following: \n- Within the first 30 days, you will learn the business and conduct a comprehensive review of our tools and systems, eventually making a recommendation about how teams should track, analyze, and report data. \n- Within the first 60 days, you are creating and enforcing processes and building reports and dashboards with insights into each team's metrics. \n- Within the first 90 days, you will be comfortable analyzing larger datasets from partners and sharing insights about the industry. \n\n\nThis role will report to the VP of Strategic Operations and work cross-functionally with each All Raise team to identify their needs, build key reports, and ensure they get or have access to the data they need. \n\n\nThis is a full-time, remote role. Team members participate in offsites throughout the year and are expected to attend in person. Travel to the VC Summit, Chapter events, industry conferences, etc. is also expected.\n\n\n\nAs our Manager, Data & Impact you will:\n* Translate keen data analysis into strategic actions for All Raise. That is, what actions should we take to make progress towards our mission? \n* Develop a data system that is easy to use and gives the team access to their data in a clean, reliable way\n* Solve relevant business problems using data-powered platforms and tools (e.g., using Salesforce to send emails and track engagement, employing Zapier to streamline data collection across multiple tools) \n* Act as our first line of defense for data integrity: ensure that all data is error-free, high-quality, and easily understood \n\n\n* Pulling data for the teams as needed and/or establishing simple processes so that they can do this independently\n* Training the team on best practices for data capture via forms, surveys, etc. \n* Ensuring consistency across all data tools, e.g., standard language, formatting, and data points\n* Connecting event tools (e.g., Lu.ma, Hivebrite, AddEvent) to Salesforce to capture new contacts, attendance, and engagement\n\n\n* Collaborate with – and in some cases manage – external stakeholders and partners to collect, analyze, and report on internal and industry data that can be used to inform program development and thought leadership \n\n\n\nYou have: \n* 5+ years of work experience with at least 3 years of data/analytics experience\n* Strong understanding of CRM (especially Salesforce), data management, and integrations including standing up your own database(s) and managing the infrastructure\n* Proven ability to design and implement new processes and facilitate user adoption\n* Possess experience in business analytics, querying relational databases (e.g., SQL) and data visualizations (e.g., Tableau)\n* Strong data modeling skills to include data quality, source systems analysis, business rules validation, source target, mapping design, performance tuning, and high-volume data loads\n\n\n\nYou are: \n* Opinionated about how an organization like All Raise can demonstrate impact\n* A strong verbal and written communicator\n* Excited to work with internal and external stakeholders, and willing to listen to teammates to identify new data challenges\n* Entrepreneurial and resourceful. You like building things from the ground up with a high level of ownership and autonomy\n* Energized by data and the possibilities that arise from good data analysis\n* Familiar with project management tools and applications \n* A decision-maker. You research and investigate just long enough to gather intel towards a data-informed decision\n* Experienced in startups, tech, and/or venture capital (preferred)\n\n\n\n\n\n$135,000 - $150,000 a yearAdditional benefits inlude: - 100% covered medical, dental, and vision insurance for team members, 90% for family members- $1000 annual professional development/wellness stipend (adjustable based on start date)- $300 one-time WFH stipendUnlimited PTO\n\nWe aim to provide a human-centric experience. That means having multiple team members review each application. To ensure we can review all applications and respond to candidates, we will close the job and begin reviewing by 5:00 pm PT on Friday, February 28.\n\n\nWe don’t expect you to be or have done everything here, but we love to see a combination of them. Data shows that men on average apply for a role if they meet 6/10 requirements while women often only do so if it's 10/10. We work hard to be clear and specific about what our roles require, and we encourage you to apply even if you don't believe you meet all of the requirements. Applying gives you the opportunity to be considered and we look forward to reviewing your application.\n\n\nAll Raise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, color, national origin, gender and/or gender identity or expression, sexual orientation, age, marital, parental, or familial status, veteran status, or disability status any protected characteristic, including discrimination and harassment on the basis of race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, veteran status, military status, sexual orientation, sex or gender (which includes harassment and discrimination based on gender identity, gender expression, transgender status, pregnancy, childbirth, or related medical conditions). \n\n\nWe will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to hr(at)allraise.org. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce and Travel jobs that are similar:\n\n $40,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

Position Overview\n\nEducate!, is looking for a Head of Partnership Engagement to help us reach our goal of impacting millions of youth annually. As Head of Partnership Engagement, you will be a key member of the External Relations team that builds relationships with funders and other potential partners. While this job has a fundraising component, we are not looking for a traditional business development professional. Instead, we are looking for a collaborative, proactive professional who can both ensure that we are always able to keep our funding pipeline healthy and can represent Educate! in public.\n\nEducate!’s work today impacts youth across Kenya, Uganda, Tanzania, and Rwanda. We are in a growth period in terms of budget and impact. The Head of Partnership Engagement, would work with the Global Director of Growth and Revenue to develop and implement strategies to expand our network of partners and secure funding for our programs and initiatives to ensure we provide avenues to continue to grow. The right person for this role will enjoy strategically and creatively navigating complex situations and building relationships to achieve impact goals. You’ll join a motivated, dynamic, and high-performing team committed to personal and professional development and impacting youth.\nAbout Educate! \n\nAfrica has the world’s youngest and fastest-growing population. By 2035, the continent is poised to contribute more people to the global workforce each year than the rest of the world combined. \n\nAt Educate! we're obsessed with impact. We leverage iterative learning to build highly scalable youth employment solutions aimed at unlocking the potential of the world’s youngest continent. \n\nEducate! prepares youth in Africa learn, earn and thrive in today’s economy by: \n\n1) introducing an employment-focused school subject into secondary, and \n\n2) delivering livelihood bootcamps for out-of-school youth, with a focus on marginalized rural girls and young women.\n\nTo date, more than 250,000 youth have been meaningfully impacted across Uganda, Rwanda, and Kenya, and along the way, Educate! has become the largest youth employment and skills provider in East Africa.\n\nEducate! is a team of over 250 largely African staff and 300 volunteer youth mentors. We prioritize building an engaging, fulfilling and growth oriented work environment. 50% of our top 30 leaders have been with us for over 5 years, 10+ alumni have started their own organizations and 6 current or former team members were Acumen Fund East Africa fellows. \n\nWe have been backed by top foundations such as Imaginable Futures, Big Bang Philanthropy,  #startsmall, Generation Unlimited, CIFF and Echidna Giving. Educate! won a 2018 Klaus J. Jacobs Prize and a 2015 WISE Award, and has been highlighted by the World Bank’s S4YE's Impact Portfolio, an Al Jazeera documentary, BBC, The Brookings Institution as one of 14 case studies on scaling education, and the Gates Foundation as a Goalkeepers Accelerator. In 2022, we received a catalytic investment from philanthropist Mackenzie Scott to scale our systems change work.\n\nEducate!'s long-term vision is to design solutions that measurably impact millions of youth across Africa each year. By 2025, we aim to scale our annual reach by 4x and measurably impact over 400,000 new youth. \nPerformance Objectives\n\nRelationship Management\n\n\n* Manage Key relationships with both existing and potential funders. \n\n* Work within the Educate! Relationship management framework to both own independent relationships and drive forward key relationships owned by the CEO. \n\n* Learns and is accountable for the Educate way of relationship management, with a focus on:\n\n\n* Responsiveness: Always respond to any message or request within 24 hours (and ideally within 4-6 hours if it’s within business day) - even if just to say when you’ll have an update. Always confirm that you’re working on it for things that might take longer. \n\n* Proactive, frequent, and strategic communications: Generally, we want to have a personalized interaction of some type with all live relationships at least once a quarter. The time when someone receives your communication matters (best between 11 am Monday and 4 pm Thursday), use the “schedule to send” feature!\n\n* Strategic prep for meetings: We never go into our funder interactions cold, we always have a strategy and a good prep document. Every interaction meaningfully moves forward our relationship in a specific way.\n\n* Prompt follow up: After any interaction, follow up within 24 hours, and sooner if possible (ideally immediately).\n\n* Effective record-keeping: Take notes during or immediately after interactions, and make sure these notes are sent and stored in Salesforce (ideally within 24 hours). Hone in on what’s truly the most important to remember.\n\n\n\n\n\n\n\n\nRepresenting Educate! Externally\n\n\n* Own relationships with important funders and payers; support the CEO in meetings and relationships with the highest-level staff\n\n* Speak on panels or at conferences about Educate!’s work.\n\n* Network and build relationships at conferences and events, with excellent follow-up that ensures movement into active relationships.\n\n* Identify new funding opportunities through calls for proposals and building a network of contacts at key funders.\n\n* Build a reputation as a thought partner and advisor to potential partners and relevant institutions.\n\n* Understand the inner workings of partner organizations and identify changes in strategy and new opportunities.\n\n\n\n\nOperationalize Agreements\n\n\n* Collaborate with internal teams to understand the requirements and expectations of funders.\n\n* Coordinate the implementation of agreements, ensuring compliance with funder requirements and internal policies.\n\n* Monitor and track progress against agreement milestones and deliverables.\n\n* Provide regular updates to funders on project status, including financial reporting and impact assessments.\n\n* Identify and address any issues or challenges that may arise during the implementation of agreements.\n\n* Support the development of funding proposals and reports to funder\n\n\n\nQualifications \n\n\n* A minimum of 5-7 years total work experience, with increasing responsibility and independence\n\n* Ability to develop and implement strategic partnership and fundraising plans that align with the organization's goals and objectives.\n\n* Relationship Building: Strong interpersonal skills and the ability to build and maintain relationships with a wide range of stakeholders, including donors, partners, and colleagues.\n\n* Comfortable working with a remote team and partners\n\n* A well-honed sense of professional judgment, integrity, and accountability: You’ll be responsible for some of our most mission-critical workflows, a dynamic team, and some of our most valuable and sensitive relationships. \n\n\n\nWhat Is Educate! About? \n\nWe’re ambitious. Are you? Educate! is growing fast, so new opportunities are opening up and expanding all the time. We’re inspired by people with drive, and we love to help them reach their full potential. We expect everyone at Educate! to contribute above and beyond their job description, grow their skills, and advance their careers, and we are committed to supporting our staff members on that journey of their careers, and we are committed to supporting our staff members on that journey.\n\n* We put Youth First, Impact-Obsessed - We never forget that Educate! exists to impact youth. We are purpose-driven. We obsess over impact daily and if it doesn’t lead to impact, we want nothing to do with it. We prioritize interacting with and listening to youth. We design and manage the organization to ensure every dollar creates transformative experiences that youth value. \n\n* We Exceed Expectations - We take pride in going above and beyond to achieve the best results. When we know what needs to be done, we do it. We don’t wait to be asked and we don’t stop at what is asked of us. We look for solutions as much as we identify problems.\n\n* We Are Always Learning - We are committed to seeking and applying new knowledge and ideas. We stay open-minded. We know there is always another way and we are excited to learn about it. We continuously look for resources of all kinds from multiple disciplines. We try new things, experiment, grow, and improve. We invest in learning for ourselves and our teams.\n\n* We are One Team, Many Views - We say what we think while treating each other well. We believe that all people have the same inherent value and that diverse ideas and open dialogue fuel excellence. We constantly strive to create an environment where everyone can and does express themselves freely. We support and respect each other as people and colleagues. We act as one team: We prioritize the organization's mission and goals over team or individual goals.\n\n* We have the Startup Mindset - We will always keep innovating to grow our impact. We aspire to be game-changing. We never think “we have arrived” or “we’re done.” We question the status quo in our industry. We move fast and embrace change to move towards our long-term vision. We’re not afraid of failure. We interrogate anything that slows us down. \n\n\n\nEvery person at Educate! — from interns to the executive director — is evaluated by how they live up to these five cultural tenets. They are at the core of how we achieve our mission and why we work as well as we do. \n\nEducate is committed to providing an inclusive and welcoming environment for all who interact in our community.  In creating this environment, we encourage people from a variety of cultures, backgrounds and life experiences to join our diverse team. \n\nChild Safeguarding: Educate! is committed to child-safe/youth-safe recruitment, selection and screening. Our recruitment and selection procedures reflect our commitment to the safety and protection of children in our programs. The successful candidate will be required to provide a satisfactory Certificate of Good Conduct as a condition of employment. We reserve the right to decline to offer employment to an individual or terminate an employment contract with an employee that may pose a risk to children and youth. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Design jobs that are similar:\n\n $50,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNairobi, Nairobi, Kenya

\nOverview\n\nAs members of Ruby’s Revenue Department, Customer Success Account Managers directly impact the success of Ruby company initiatives on a regular basis, working in a one-to-many, month-to-month subscription model. The CSM team is responsible for retention, cross-sell, up-sell, and expansion of their portfolio of SMB customers. Collaborating cross-functionally and acting strategically throughout the customer journey, Customer Success Account Managers ensure our customers see Ruby as an irreplaceable extension of their team. A fantastic career opportunity for experienced CSMs, new members of the team hit the ground running acting as growth accelerators and trusted advisors to their assigned customer base. \n\nThis position reports to the Director, Customer Success and is open to U.S.-based remote candidates (state-dependent) as well as in-office candidates in the Portland, OR metro area.\n\nWhat You’ll Be Accountable For\n\n* Own a portfolio of Ruby customers, ensuring their success, connection to Ruby’s value, and trust in our products and services, with a laser focus on retention and long-term customer growth.\n\n* Meet or exceed Monthly Recurring Revenue retention targets and specific activity targets (e.g. proactive calls, NPS, connections, follow-ups) while meeting CS department standards for response times and SLAs.\n\n* Take ownership of our company’s retention goals by proactively identifying, escalating, and resolving churn risk, as well as retain customers when a cancel is requested.\n\n* Exercise a variety of tactics, including building customer success plans and quarterly reviews, and proactively communicating via scheduled calls, video conferences, and email to educate customers, solve problems, and drive engagement with Ruby products and services, e.g. Chat, mobile/web app adoption, porting, etc.\n\n* Foster and leverage genuine relationships with customers to create Ruby advocates, build a pool of willing participants for marketing campaigns, promote word of mouth referrals, and generate and close cross-sell opportunities.\n\n* Evaluate where engagement and feature adoption are lacking, and design strategies for converting customers to Ruby super-users.\n\n* Be the voice of Ruby customers, soliciting feedback and sharing their requests to inform cross-functional initiatives to improve customer experience and increase their lifetime value with Ruby.\n\n* Stay up to date on Ruby’s processes and offerings, as well as industry and Customer Success best practices, and regularly share learnings and collaborate with teammates to help shape future playbooks.\n\n\n\n \n\nKey Success Indicators\n\n\n* You have a strong understanding and appreciation of the big picture, with the ability to articulate and rally behind Ruby’s business goals, our customers’ goals, and the work you do that impacts them.\n\n* Your ability to confidently anticipate your customer’s need makes some think you may be a mind-reader. Your ability to connect that need to a Ruby solution and paint a convincing picture of the value derived makes others think you might have been in Sales or Marketing in another life.\n\n* You are a logical thinker and use data, process documentation, and your gut instincts to extrapolate meaning and translate customer speak into sensible action items and usable instructions.\n\n* You can work independently, and are recognized for being resourceful, accountable, proactive, and productive.\n\n* You keep an eye out for opportunities to pitch in and extend your time and efforts when it can help the greater good. You are known for being collaborative, easy to work with, and dedicated to moving company initiatives forward as a team.\n\n* Escalations and tough conversations don’t phase you – you relish the challenge of finding new solutions and turning situations around with your listening, empathy, and excellent judgment.\n\n\n\n\n \n\nYour Background\n\n\n* Minimum 1-3 years of experience succeeding as a Customer Success Manager or Account Manager required with 1 year in a Customer Support role at a Technology company preferred.\n\n* Demonstrated ability to consistently meet or exceed individual and departmental goals, and performance metrics expectations in current role.\n\n* Driven by Ruby’s Mission, Vision, and a love of small businesses. A shining example of providing top-notch customer experiences.\n\n* Familiarity with CRM databases required, Salesforce preferred.\n\n* Excellent reliability and record of responsible attendance, including effective time management and prioritization skills.\n\n* Able to communicate confidently and effectively with diverse audiences over the phone, in writing, and in person.\n\n* Thrive when multi-tasking in a technology-driven environment, balancing inbound and project-based work, and managing multiple priorities simultaneously.\n\n* Experience and comfort with serving customers with high-urgency requests.\n\n* Proficient in a variety of MS Office applications, solid computer skills, and an ability and desire to learn new skills.\n\n* Track record of ongoing personal improvement, independent learning, and goal setting and achievement.\n\n\n\n\nWork Environment \n\nCandidates near Portland have the option to work from our beautiful open-concept office. Ruby requires employees to be fully vaccinated against COVID-19 and up to date on their booster before working in-office, full-time or hybrid. If an in-office environment isn’t for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer.  \n\nRuby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions. \n\nRuby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!\n\n \n\nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce, Video, Ruby, Marketing, Sales and Digital Nomad jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTucson, Arizona, United States

\nOverview\n\nAt Ruby, we are smitten with our customers, and rally our efforts to empower them to freely pursue their purpose. We know that investing in our small business customers and boosting their engagement can not only foster growth and meaningful connections but can also increase our customers’ lifetime value. We are seeking an engaging Customer Success Manager who cares deeply about cultivating customer relationships and has a laser focus on the health, retention, and expansion of their portfolio of accounts.\n\nThe Customer Success Manager role requires a thorough knowledge of our services, products, and support systems, as well as the ability to help our customers achieve success with Ruby solutions. The person we’re after is a solid post-sales expert who knows their way around technical troubleshooting, consults businesses on their goals with care and ease, and isn’t afraid to tackle upsell and cross-sell to level up their customers’ experiences.\n\nAs members of Ruby’s Revenue Dept, CSMs directly impact the success of Ruby company initiatives on a regular basis, working in a one-to-many, month-to-month subscription model. The CSM team is responsible for collaborating cross-functionally and acting strategically throughout the customer journey to ensure our customers see Ruby as an irreplaceable extension of their team. A fantastic career opportunity for experienced CSMs, new members of the team hit the ground running acting as growth accelerators and trusted advisors to their assigned customer base.\n\nThis position reports to the Director, Customer Success and is open to U.S.-based remote candidates (state-dependent) as well as in-office candidates in the Portland, OR metro area.\n\nWhat You’ll Be Accountable For\n\n* Own a portfolio of Ruby customers, ensuring their success, connection to Ruby’s value, and trust in our products and services, with a laser focus on retention and long-term customer growth.\n\n* Meet or exceed Monthly Recurring Revenue retention targets and specific activity targets (e.g. proactive calls, NPS, connections, follow-ups) while meeting CS department standards for response times and SLAs.\n\n* Take ownership of our company’s retention goals by proactively identifying, escalating, and resolving churn risk, as well as retain customers when a cancel is requested.\n\n* Exercise a variety of tactics, including building customer success plans and quarterly reviews, and proactively communicating via scheduled calls, video conferences, and email to educate customers, solve problems, and drive engagement with Ruby products and services, e.g. Chat, mobile/web app adoption, porting, etc.\n\n* Foster and leverage genuine relationships with customers to create Ruby advocates, build a pool of willing participants for marketing campaigns, promote word of mouth referrals, and generate and close cross-sell opportunities.\n\n* Evaluate where engagement and feature adoption are lacking, and design strategies for converting customers to Ruby super-users.\n\n* Be the voice of Ruby customers, soliciting feedback and sharing their requests to inform cross-functional initiatives to improve customer experience and increase their lifetime value with Ruby.\n\n* Stay up to date on Ruby’s processes and offerings, as well as industry and Customer Success best practices, and regularly share learnings and collaborate with teammates to help shape future playbooks.\n\n\n\n \n\nKey Success Indicators\n\n\n* You have a strong understanding and appreciation of the big picture, with the ability to articulate and rally behind Ruby’s business goals, our customers’ goals, and the work you do that impacts them.\n\n* Your ability to confidently anticipate your customer’s need makes some think you may be a mind-reader. Your ability to connect that need to a Ruby solution and paint a convincing picture of the value derived makes others think you might have been in Sales or Marketing in another life.\n\n* You are a logical thinker and use data, process documentation, and your gut instincts to extrapolate meaning and translate customer speak into sensible action items and usable instructions.\n\n* You can work independently, and are recognized for being resourceful, accountable, proactive, and productive.\n\n* You keep an eye out for opportunities to pitch in and extend your time and efforts when it can help the greater good. You are known for being collaborative, easy to work with, and dedicated to moving company initiatives forward as a team.\n\n* Escalations and tough conversations don’t phase you – you relish the challenge of finding new solutions and turning situations around with your listening, empathy, and excellent judgment.\n\n\n\n\n \n\nYour Work DNA\n\n\n* Ruby Reliability –I thrive on earning the trust of clients, co-workers, and our internal partners. I deliver high quality work on time and on task; I take the time to ensure procedures are followed creating continuity with our processes and customer satisfaction expectations are met if not exceeded.\n\n* Resolution Driven –I innovatively find solutions to challenges clients are experiencing by collaborating with management and interdepartmental subject matter experts that can source alternative and effective solutions to support our clients effectively strengthening out partnerships. We are in this together!\n\n* Collaborative mindset –I collaborate with others; I strive to share information openly; I actively listen and take time to empathize and understand the viewpoints and perspectives of others; I Fondly show recognition and appreciation for the contributions of others.\n\n* Integrity first approach –I am proud of the way I represent myself and Ruby every day and in every action; I act with good intentions; I have direct, honest, and open conversations while creating a positive work environment where open dialogue is appreciated and valued; I represent information and data accurately and completely.\n\n\n\n\n \n\nYour Background\n\n\n* Minimum 1-3 years of experience succeeding as a Customer Success Manager or Account Manager required with 1 year in a Customer Support role at a Technology company preferred.\n\n* Demonstrated ability to consistently meet or exceed individual and departmental goals, and performance metrics expectations in current role.\n\n* Driven by Ruby’s Mission, Vision, and a love of small businesses. A shining example of providing top-notch customer experiences.\n\n* Familiarity with CRM databases required, Salesforce preferred.\n\n* Excellent reliability and record of responsible attendance, including effective time management and prioritization skills.\n\n* Able to communicate confidently and effectively with diverse audiences over the phone, in writing, and in person.\n\n* Thrive when multi-tasking in a technology-driven environment, balancing inbound and project-based work, and managing multiple priorities simultaneously.\n\n* Experience and comfort with serving customers with high-urgency requests.\n\n* Proficient in a variety of MS Office applications, solid computer skills, and an ability and desire to learn new skills.\n\n* Track record of ongoing personal improvement, independent learning, and goal setting and achievement.\n\n\n\n\nWork Environment \n\nCandidates near Portland have the option to work from our beautiful open-concept office. Ruby requires employees to be fully vaccinated against COVID-19 and up to date on their booster before working in-office, full-time or hybrid. If an in-office environment isn’t for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer.  \n\nRuby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions. \n\nRuby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!\n\n \n\nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Ruby, Marketing, Sales, Design, Video and Digital Nomad jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSpringfield, Missouri, United States

WHO WE ARE:\n\nTalend, a leader in data integration and data governance, is changing the way the world makes decisions. In order to compete and win, IT and business leaders need data that they can trust and understand instantly. Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all employees. It has made it possible to create innovations like the Talend Trust Score™, an industry-first assessment that instantly quantifies the reliability of any data set.\n \nOver 7,250 customers have chosen Talend to run their businesses on healthy data. Talend is recognized as a leader in its field by leading analyst firms and industry media.\n \nWe pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.\n\nOur growing team of Salesforce professionals is seeking new team members that share the same passion. We’re motivated by complex problems that can be solved with developing killer and frictionless Salesforce solutions. \n \nWe’ve embarked on our transformation journey charged with modernizing our complex frameworks into best in class. We’re just getting started and looking to inject our senior laden team with new ideas, processes, and design patterns to accelerate our work. Come join us!\n\nAlthough the role is posted as Seattle, the role can be based anywhere in the US.\n\n#LI-MM3 \n\n\nAND NOW, A LITTLE ABOUT US:\n\nTalend has received some pretty impressive accolades along the way:\n\n- 7,250+ global customers rely on Talend for their data health\n- Named a Leader for Data Integration Tools by Gartner (for the 7th year in a row)\n- Named a Leader for Data Integration Tools by Gartner (for the 4th year in a row)\n- Named a Leader in The Forrester Wave™: Enterprise Data Fabric (for the 2nd time in a row)\n- Top 100 best Leadership teams 2022 by Comparably.com\n- CEO named a 2020 Top Diverse Leader by the National Diversity Council\n- Ranked in the DBTA “100 Companies that Matter Most in Data”\n \nWe are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.\n \n\n\nAs a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members. We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.\n\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us via email to request an accommodation at [email protected]. We appreciate your interest in Talend.\n\n\nNotice to Recruiters and Staffing Agencies\nTalend SAS and its affiliates ("Talend") have an internal recruiting, or talent acquisition, department (“TA”). Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend's resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.\n\nAgency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies. Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Excel, iOS, Software, Mobile, Engineer, Git, Education, Ads, Design, Web, React, Jira, Android, Digital Nomad, Cloud, Developer, Legal, InfoSec, Salesforce and Developer jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington