\nAbout The Role\n\n\nYard Stick is looking for a Director of Business Development to help us fight climate change with soil.\nTo date, two-ish people have done the bulk of Yard Stick’s customer discovery, business development, commercial strategy-setting, and selling: Chris Tolles (CEO)  and Kelsey Chan (Head of Growth + Partnerships). To accomplish our ambitious climate impact and commercial revenue goals, Yard Stick must transition from being primarily a founder-led sales effort to one with dedicated team members and expertise 100% focused on growing the company’s top line. We have demonstrated incredible early traction and are ready to accelerate our efforts to win more and bigger contracts for work in our wheelhouse, namely soil C stock quantification on row crop and grazing agricultural soils in the US. \n\n\nWe’re looking for a biz dev powerhouse to build on our existing foundation and take commercial growth to the next level. This person will get inside the heads and hearts of our customers, build trust with prospects (often over months and longer!), iterate on our marketing/messaging for maximum resonance, craft home-run proposals, and generally sell the shit out of our offering.\n\n\nThis role must both be the type to knock down a door driving toward a signed contract, and be incredibly curious and empathetic in the way they collaborate with other Yard Stick stakeholders, both external and internal. It will start as a 100% IC role with potential to grow into a team lead for the right person, but the most compelling candidate must be thrilled if it doesn’t become a management role for even a few years.\n\n\nThis full-time remote role will report to Kelsey Chan, starting ASAP in 2025. To get specific, we have an all-company onsite planned for Feb 25-27, so ideally this role starts on Feb 25. 😳\n\n\nIf you have expertise in this domain, thrive in a high growth startup environment, and are ready to advance our soil carbon mission, read on!\n\n\n\n\nAbout Yard Stick PBC\n\n\nYard Stick is a remote-first climate tech startup with a hardware lab in Oakland, CA and team members all over the US. We are on a mission to reverse climate change with agriculture. Scientists and farmers alike know that climate-friendly agricultural practices have the potential to remove atmospheric CO2 at gigaton/year scale. When these practices are adopted, more carbon is stored in soils, improving soil health and fighting climate change. But significant measurement challenges have held soil carbon efforts back - until now.\n\n\nBy reducing the cost of soil carbon measurement by 70-90%, Yard Stick will dramatically expand the opportunities for evidence-based regenerative practices to simultaneously improve ecosystem health, increase farmer income, and combat climate change. \n\n\nCurrent soil carbon measurement technologies are slow, expensive, and cumbersome, relying on conventional soil cores and labs to quantify carbon stocks. In contrast, Yard Stick is fast and cheap - without sacrificing accuracy. As a testament to our technology’s potential, alongside our scientific collaborators, we were awarded $18M across six USDA Climate-Smart Commodities projects, and we have additional grant financing from ARPA-E, NSF, CDFA, and other discerning grant-makers. We’ve also raised another nearly $18M from top climate VCs, including Toyota Climate Venture Fund, Lowercarbon Capital, Breakthrough Energy Ventures (Bill Gates’ climate fund), Microsoft Climate Innovation Fund, The Nature Conservancy, Extania, Pillar VC, MCJ Collective… the list goes on!\n\n\nFor more background, check out some coverage of Yard Stick in TechCrunch, Fast Company, and AgFunder, and see this snazzy Microsoft-produced video as well.\n\n\nWe offer competitive salary and equity (benchmarked to 75th percentile of high-growth US tech compensation), health/dental/vision insurance, a 401k, and home-office reimbursements. We have many team members with young families and have a strong track record of creative, flexible approaches to hours and communication expectations which let folks feel great about their commitments both to Yard Stick and their lives outside of work. \n\n\nWe’re also a PBC, or public benefit corporation, which is an alternative corporate structure which protects our ability to prioritize climate impact over profits if the two are in conflict. You can read more about PBCs in this article which also specifically features Yard Stick.\n\n\n\nResponsibilities\n* Sell large, well-fit projects: Sales at Yard Stick is a more-complex process of understanding customer requirements, educating prospects regarding options, and iterating on pricing and project format in a collaborative mode. That said, the #1 KPI for this role is revenue signed, so with the right raw materials (e.g. tech maturity, basic market assets, strategic clarity), which you’ll help create and refine, you’ll win big soil carbon measurement contracts for the company quickly and consistently. You’ll identify the right customer targets, create account and customer segment strategies, plan outreach, present demos and proposals, negotiate contracts, and assist in smooth handoff to our Customer Success team as projects kick off. \n* Build and own a healthy sales pipeline: You know the company goals and will execute effective inbound and outbound sales strategies to meet them. You will identify and qualify high quality leads and will prioritize and manage this pipeline in HubSpot with meticulous data hygiene and reporting used on the reg for all-team alignment. \n* Inform overall commercial and product strategy: Since you’re the tip of the spear with customer prospects all day, you’ll understand the market in unique ways. Your insights will help refine the company’s ideal customer personas, define segment-specific commercial strategies, and inform new customer experiments we’ll want to run to build a lean, successful commercial organization. You will prioritize and execute high value partnerships when a straight selling approach isn’t ideal. You’ll also serve as a key internal voice of the customer to ensure our actual offering is well-aligned to market needs. \n* Tell the company story: This is primarily a revenue-focused role rather than brand marketing, but guess what… we don’t have any dedicated marketing people! 😛 Where appropriate, you’ll attend industry conferences for prospect development, contribute to Yard Stick brand awareness in earned media and speaking opportunities, follow and guide market trends, influence key non-customer stakeholders, and broadly participate in the soil carbon sector with authority. \n* Partner for success: Yard Stick’s offering spans hardware, software, soil science, and many other disciplines. You’ll partner with these folks to inform future product features/direction/tech priorities and to accurately scope the technical details of proposals with unique characteristics. This role will focus on scaling our “known” business of soil C stock quantification in row crop and grazing lands in the US, but you’ll allocate a reasonable % of your time to emergent commercial opportunities such as international work, which will require even closer collaboration with Chris, Kelsey, and members of the tech team who best understand what a new project context means for Yard Stick’s technical readiness and feasibility. \n\n\n\nQualifications (Must Have)\n* Demonstrable expertise leading relevant enterprise biz dev, GTM, or early sales efforts. People call this work different things - we don’t particularly care about vocabulary, but we care enormously about expertise. Put simply, you’ve done this job before. You’ve been given an early-stage thing to sell and have successfully sold it at the scale of many millions of dollars. “Relevant” in this case could include various kinds of overall with Yard Stick’s offerings: Services offerings, IRL “field”-based offerings, offerings sold it/to big ag companies, climate offerings, science-y/highly technical offerings, time-based offerings (e.g. something which is inherently recurring like measurement over time or “tracking” offerings), and/or offerings in regulated industries where “standards” and “protocol alignment” are important. You love relational business development where you must get “in the head” of your customer to educate, build trust, and get to yes. You’re not intimidated by education, proposal, and sales processes which can last months (or sometimes years!). You are hungry. You will run through a brick wall to hit your number. \n* Comfort selling in emerging tech risk/complexity contexts. Yard Stick is literally the first company in the history of the world to deploy our technologies commercially. There are significant unknowns (Can we do almonds? What about peat?!?!?) but you can handle that. You will thread the needle with customers regarding what is known vs. not while all the while building trust. You won’t overpromise which risks under-delivery… nor will you get freaked out that we’re naturally building the airplane while we’re flying it. You deftly balance the key goal of getting a customer to “yes” while also being crystal clear about our technology’s more- and less-mature aspects.\n* Excellent management of complex pricing and contracting processes. Offerings like ours which are priced uniquely on a per-customer basis don’t freak you out. You’ll gather the required details, operate and manage internal pricing/scoping tools, and figure out pricing which satisfies both customer willingness to pay and company ops/capacity/financial targets. A 12-page services agreement doesn’t faze you. You’re not a lawyer, but you understand how contracts work and will carefully and patiently trade edits until all parties are happy, pulling in expert support when necessary. Bespoke “enterprise” offerings which are larger in dollar value and smaller in number of deals is your happy place. \n* Flawless organization of complex information. Since you’ll often be the only person with a specific piece of customer/GTM information, documenting, interpreting, and sharing it well is paramount. Doubly so since Yard Stick is a remote-first company. You’re a little obsessive with folder organization and file naming conventions, and you love setting up lightweight systems to make sure everybody can see the right stuff at the right time without always asking you for help. You’ll have to keep track of dozens of leads at varying stages of maturity, and that’s fine - you’ll just design a process to keep it all under control (fwiw we’re spun up on HubSpot already). Notion or similar is your love language. You’re encouraged to learn that Yard Stick has a 10-page internal communication norms document. You write very well. \n* Strong personal independence and entrepreneurial autonomy. You beg forgiveness rather than ask permission. You don’t sit around waiting for the CEO to answer your question, but rather get it done one way or another with what you’ve got. You assess the situation, consider solutions, make a plan, and execute. You tend to get way out ahead of everybody else and anticipate others’ needs well. Ownership and (appropriate) autonomy are key to your fulfillment. Nonetheless, you understand and respect what’s your job and what’s not, and you collaborate deeply and effectively with other teams at Yard Stick. \n* Personal, durable enthusiasm for the challenge of climate change. It matters to you that you’re working on a problem of existential significance. You get fired up by the fact that your work can help avoid others’ suffering. You’re briefly overwhelmed by the scale of the problem... and then you’re right back in the ring doing your part. \n\n\n\nQualifications (Nice To Have)\n* Can start FAST. As mentioned above, we have our twice-annual all-company onsite starting Feb 25, and that’s the ideal start date for this role so they can make all the friends. The right person is much more important than the fast person, but all things equal a candidate who can start sooner (e.g. on Feb 25!) will be more competitive. \n* Prior experience at a high-growth start-up. Yard Stick is a small, young, ambitious company. We move very quickly and have big goals. You understand the pace of early-stage tech startups and can move at a similar pace yourself. Note this is not about work hours per se - most people at Yard Stick work “normal” work hours. An appetite for growth means you know what a high-growth company feels like and expects, and you’re signing up for that experience. \n* Prior experience and/or relationships in agriculture, soil science, carbon markets, land use, MRV, and similar. This isn’t required, but it’d obviously be super helpful to accelerate your time-to-impact at the company. If you already know people who need soil C MRV services, you will be way more attractive as a candidate! \n* Comfort with any aspects of enterprise marketing. Can you write legit sales copy? Design a world-class pitch deck? Give a banger of a keynote? We’d love to know! To be clear, this role will not currently be supported by a marketing person, so you’ll have to do a bunch of this whether you’re an expert or not. You must be “passable” in these domains, but if you’re actually exceptional in any, please say so since that will significantly improve your attractiveness as a candidate. \n* Familiarity with CRM/pipeline systems (e.g. HubSpot). Again not required, but if you don’t have experience with these tools, we’ll need to see evidence of prior work on similar software and would need confidence that you can get up to speed with HubSpot very quickly, since our working assumption is that switching CRM providers is not important in the early days of this role. \n\n\n\n\n\n$170,000 - $250,000 a year• Market salary and equity commensurate with expertise. Directionally, we expect a salary in the range of $170-250k. Bottom end of that range for somebody who’s less experienced but demonstrably hungry and high-growth, higher end for somebody who’s obviously done all this before. We benchmark to 75th percentile of high-growth US tech compensation via Pave, the single largest compensation benchmarking database in the world. Note this is a 100% salary role - no commission. \n• We offer health, dental, and vision insurance via Justworks, our benefits and payroll provider. We contribute 80% of base healthcare plan premiums (regardless of employee plan type (e.g. single vs. family) and 50% of a base dental plan, as well as offer additional contributions to HSAs for employees who select eligible high-deductible plans. \n• We provide unlimited PTO, unlimited sick leave, 6 weeks paid primary caregiver leave, and 4 weeks paid secondary caregiver leave (flexible as to format, eligibility includes surrogacy and adoptive contexts). \n• We offer to extend post-termination exercise periods to 10 years when you leave the company so you don’t get screwed out of your options. \n• Travel expectations are a 3-day all-company onsite twice per year (typically Feb and Sept) plus 2-3 day sector conferences about four times per year. This may change significantly (in either direction) as this role identifies the most valuable ways to show up to conferences to advance the company’s commercial goals.\n• We’ll buy you a computer and provide a work-from-home reimbursement to use how you please. \n• Additional benefits include One Medical, Health Advocate, and Talkspace memberships and a company-sponsored 401k. \n• This role must work primarily in one of the continental US time zones. We have no specific working hours except to “collaborate excellently” within teams - that typically requires overlapping with your teammates at least a few hours per day. \n• We prioritize candidates living in the US. If you live in the US, existing work authorization is required. If you live outside the US, we will consider your application with sincerity, but our very strong preference is US-based team members. \n\nOur Commitment to Diversity, Equity, and Inclusion\n\n\nYard Stick’s impact goals go well beyond climate science. Why? Our company operates primarily in the US agricultural sector, which is predicated on centuries of mass land theft and disenfranchisement of Native and Black people. This harm continues today. If we’re going to work in this sector, we need to leave it better than we found it.\n\n\nConsistent with our core value of “Pursue Justice,” we talk about these issues publicly, including when it’s uncomfortable, and we also put significant effort into ensuring that our own internal practices are Pursue Justice-aligned:\n\n\n• We standardize our interview process and questions to reduce “likeability” bias when hiring. We benchmark salaries against industry databases to ensure fair pay for all, and we utilize tools like the Gender Decoder to ensure everyone feels welcome to apply. \n\n\n• We work to create an environment where everyone feels confident sharing their ideas, problem-solving happens openly and collaboratively, and where mistake-making is welcomed. We evaluate ourselves against our core values twice-annually and discuss opportunities for improvement candidly as a whole team. Team members are evaluated formally once per year, and executive evaluations are done “360”-style.\n\n\n• Great management is critical in this domain. We’ve formalized our expectations of high-performance management to ensure managers can be held accountable for healthy teams.\n\n\n• We organize lunchtime all-team discussions on issues like labor equity in Florida produce, Pigford v. Glickman (the largest US civil rights settlement in history), whether carbon offsets are “good or bad,” and other contemporary moral concerns in agriculture and climate change.\n\n\nClimate change is arguably the most complex challenge ever faced by humanity - we need all of humanity activated to fight back, and that motivates us to build a diverse, engaged, healthy, supported team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Marketing and Sales jobs that are similar:\n\n $30,000 — $55,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCambridge, MA

\n\n\nFinding the right place to grow your career isn’t (over) easy, so we’re here to help by sharing a few reasons why the grass is greener at Vital Farms. We think you’ll appreciate our focus on Conscious Capitalism, which drives business decisions that benefit all our stakeholders (leading to even better business results). You might be drawn to our innovative approach and refusal to settle for the “way things have always been done.” Or you could find it exciting to grow your skills while working for an industry-leading brand. Whether you’re into our values, our brand, or our egg-cellent puns, we hope you’ll join our Crew and help us change the world 108 square feet at a time!\n\nAt Vital Farms, we are proud of our incredible stakeholders, and the diversity they represent from all areas and communities in which we operate and serve. We view this as a source of strength for us and your job is to help us make it even better.\n\nYour Role:\n\nThe Associate QA Analyst will be responsible for designing and executing testing strategies to validate the functionality, performance, and usability of our digital solutions. This role will involve collaborating closely with development teams, business stakeholders, and UX/UI designers to identify test requirements, develop test plans, and execute test cases across various digital platforms and technologies. The QA Analyst will also play a key role in identifying and reporting defects, tracking resolution progress, and ensuring that our digital solutions meet the highest standards of quality and user satisfaction. \n\nWhat You'll Do:\n\n\nCollaborate with cross-functional teams to understand project requirements, user stories, and acceptance criteria for digital solutions undergoing transformation.\n\nDesign, develop, and execute test plans, test cases, and test scenarios to validate the functionality, usability, and performance of digital solutions across various business applications.\n\nSupport and conduct functional testing, regression testing, and user acceptance testing (UAT) to identify defects, inconsistencies, and areas for improvement in digital solutions.\n\nPerform exploratory testing to uncover hidden defects and usability issues that may impact the user experience and business outcomes.\n\nDocument test results, defects, and test cases in test management tools, and track defect resolution progress through to closure.\n\nWork closely with development teams to reproduce, troubleshoot, and diagnose defects, and provide detailed information to facilitate timely resolution.\n\nCollaborate with business analysts and functional designers to ensure that digital solutions meet design specifications, accessibility standards, and user experience guidelines.\n\nParticipate in agile ceremonies such as sprint planning, daily stand-ups, and sprint reviews, and provide input on testing efforts and priorities.\n\nProvide feedback and recommendations for process improvements, automation opportunities, and best practices to enhance the efficiency and effectiveness of the QA process.\n\nStay current with emerging trends, technologies, and best practices in digital quality assurance, and continuously enhance skills and knowledge through self-learning and professional development opportunities. \n\n\n\n\nWhat You Bring to the Table:\n\n\nBachelor's degree in computer science, information technology, or a related field; relevant certifications a plus.\n\n2+years of experience in software quality assurance, with a focus on testing digital solutions such as web applications, mobile apps, and e-commerce platforms.\n\nAbility to travel 20-30% for company onboarding, team meetings and other business needs\n\nStrong understanding of software testing principles, methodologies, and best practices, with experience in manual and automated testing techniques.\n\nProficiency in test management tools and experience with bug tracking systems.\n\nExperience with test automation tools and frameworks. \n\nExperience with ERP and other Business Applications would be a plus.\n\nExperience with EDI testing, and experience with Microsoft DevOps and specifically the test plan module would be a plus.   \n\nExcellent analytical and problem-solving skills, with the ability to identify, isolate, and communicate defects effectively to development teams.\n\nStrong attention to detail and ability to work independently and collaboratively in a fast-paced, agile environment.\n\nEffective communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders and work closely with cross-functional teams.\n\nProficient in MS Office: Word, Excel, PowerPoint and Outlook\n\nYou’re no hero – You know the power of teamwork and celebrate the work of others before your own\n\nYou give a sh*t – You believe in acting like an owner and making Vital Farms a place to be proud of\n\nYou raise the standards – You know growth can be hard, but you strive to improve yourself and others each day \n\n\n\n\nWhat We Bring to the Table:\n\n\n* A fast-paced, energetic, remote environment with passionate people who are leading a movement to bring ethically produced food to the table.\n\n* Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few).\n\n* Generous retirement contributions: 401(k) + 3% Contribution from Day 1.\n\n* Annual bonus and equity grant (subject to business results and company approval)\n\n* Free eggs and butter, along with friends and family discounts.\n\n* Fun team SWAG that will make you the talk of the town.\n\n* Professional development opportunities and an amazing team dedicated to your growth.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, DevOps and Mobile jobs that are similar:\n\n $55,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nPURPOSE OF THE POSITION\n\nThe Territory Sales Manager is responsible for identifying opportunities within an assigned territory and implementing strategies to capture market share in the region. Duties include leading an aggressive build-up of SMA’s market share by expanding business partnerships, highlighting value-add features, developing new relationships, partnering with and driving sales to/ and with our authorized channel partners. \n\nPRIMARY DUTIES / RESPONSIBILITIES\n\n\n* Build and maintain relationships with all Authorized Distributors within the assigned region/regions.\n\n* Identify market opportunities within an assigned region or regions, and develop strategies to penetrate those markets.\n\n* Prospect for and target solar installers with AD partners in assigned territory.\n\n* Increase SMA sales by building relationships with important installers, delivering value-added features, and increasing SMA portfolio share with installers through our AD partners.\n\n* Successfully execute a brand and messaging strategy that positions SMA as an industry leader in the alternative energy industry.\n\n* Initiate and implement strategic alliances with key partners through our authorized channel partners.\n\n* Make cold calls to current/potential customers and set appointments to discuss PV technologies.\n\n* Participate in residential PV conferences, as well as AD tradeshows and NEC code conferences and symposiums to encourage and influence the use and acceptance of SMA products and technologies.\n\n* Meet with AD partners and installers to promote the benefits of SMA technology and convert potential customers from competitors.\n\n* Serve as an SMA advocate and provide outstanding customer support.\n\n* Other duties as may be required or assigned.\n\n\n\n\nREQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)\n\n\n* A bachelor’s degree in a technical field with an emphasis in electrical or mechanical engineering is preferred.\n\n* Project management experience is a plus.\n\n* Experience working within a distribution channel is a plus.\n\n\n\n\nREQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)\n\n\n*  Two (2) to three (3) years of experience in renewable energy technologies or a related industry is preferred.\n\n* At least 2 years of experience in a sales or account manager role is required.\n\n\n\n\nOTHER SPECIALIZED SKILLS\n\n\n* Knowledge of strategic and quantitative analysis is preferred.\n\n* Knowledge of strategic selling principles and key account management are preferred.\n\n* Strong project management skills are preferred.\n\n* Excellent negotiation skills are preferred.\n\n* Strong organizational and communication skills are required.\n\n* Excellent presentation skills are required.\n\n* Proficiency in the English language, both written and verbal, is required.\n\n* German and/or Spanish language skills are a plus.\n\n* Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is strongly preferred.\n\n* Attention to detail and a high level of accuracy are required.\n\n* Ability to directly or indirectly influence people.\n\n* Ability to analyze and solve problems effectively.\n\n* Ability to work well independently.\n\n* A valid driver’s license and an acceptable driving record are required.\n\n* This position requires frequent domestic and periodic international travel.\n\n* Working in a matrix organization a plus.\n\n\n\n\n \n\nThe candidate must live in or be open to relocating to New York, New Jersey, Massachusetts or Connecticut.\n\nThe base salary range for this position is $75,000-90,000 + competitive bonus structure. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Sales jobs that are similar:\n\n $50,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRocklin, California, United States

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support.  With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity. \n\nWe are headquartered in Philadelphia, PA, with offices in Ambler, PA; Somerset, NJ, Raleigh, NC, and Pune, India. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.\n\nThis customer-facing role serves as the main driver of the communication between large enterprise customer accounts and IntegriChain. Reporting to the Senior Manager, Customer Engagement Operations, this individual will be responsible for business analysis, relationship management, and project/program management for our customers in adherence with our service-level agreements (SLAs), and will support multiple customers/implementations simultaneously. The Customer Engagement Manager will manage a portfolio of customers that have made a significant investment in IntegriChain’s products and services, and could have highly customized and complicated deliverables. \n\nThe position requires crisp account management and program management skills: managing expectations, making and meeting commitments, developing and driving internal adherence to project plans for customer deliverables, always delivering work of utmost quality on time, and communicating effectively, both internally and externally, throughout all investigations and projects. \n\nThe ideal candidate has a desire to establish an immediate rapport with our customers, help them solve business problems with our tools, and earn their trust with timely responses and excellent partnership. The right type of personality in this role is that of a people-person with a natural desire to succeed and drive portfolio growth, ensuring that customers heavily invested in our Data Products offerings see the value of their partnership with IntegriChain. The role requires the ability to lead internal project teams and provide training and mentorship to team members.\n \nIt’s a thrilling time to join the Customer Engagement team. The practice represents IntegriChain’s obsession with continuous improvement and our passion for delighting customers. This team owns reacting to customer needs most certainly, but also leads driving usage and adoption, training customers on how to get the most of tools, and onboarding them onto IntegriChain’s solutions. The team also is going deeper into establishing what are each customers’ key performance indicators (KPIs) that allow IntegriChain to demonstrate value. A new, formalized Customer Satisfaction Survey program lives with this team, and with it, we’ll track our progress by surveying customers regularly and formally, and using their feedback to strengthen our account service plans and our products. \n \nJob Description:\n \n●      Collaborate with Customer Success Analysts to provide front-line support to customers, including ownership of escalated customer data questions and issues\n●      Provide pharmaceutical Trade and Channel subject matter expertise to internal teams and external customers, including guidance/training on common industry pain points and insight paths within the IntegriChain channel solutions\n●      Coordinate, prepare, and lead regular customer business reviews for enterprise-sized accounts\n●      Ensure customer satisfaction scores remain at or above the company defined standard for assigned accounts, with demonstrated improvement to NPS score year over year\n●      Develop and implement an action plan to address any areas in need of improvement\n●      Enhance ongoing data processing and deliver efficiencies through critical analysis of data architecture and usage via applied continuous improvement\n●      Drive process flow analysis and process redesign when applicable\n●      Build customer relationships with C Level executives and stakeholders\n●      Understand each assigned customer’s business needs and pain points, act as our advocate to explain the value IntegriChain services provide, and drive usage of the products to which the customer subscribes across separate teams within our customers\n●      Manage the timelines, change requests, and status reports of projects for all customer levels\n●      Proactively communicate and escalate customer churn concerns, and lead development of action plans to address concerns\n●      Develop, document, train and update processes as they relate to the customer\n●      Collaborate with subject matter experts, developers and QA teams to manage delivery of newly defined analytics and reports from start to finish\n●      Elicit requirements and produce/document a detailed project plan to match customer requirements and acceptance criteria for custom deliverables and enhancements\n●      Participate in training, documentation and delivery efforts in concert with other project team members\n●      Define, document, and gain customer approval for new and enhanced report requirements to provide analytical, reporting and data mart structures that enhance data visualization\n●      Train internal Operations and Sales staff on new offerings and feature enhancements\n●      Perform necessary analysis and suggest and/or develop data models and corresponding metadata definitions for the enterprise environment and all associated data marts\n●      Evaluate and recommend new technologies or process change that will enhance the current environment or provide greater business advantage\n●      Drive customer awareness of and solicit feedback for IntegriChain initiatives affecting product design and usage, acting as the customer’s voice in Product roadmap planning, feature design, and decision making\n●      Provide guidance and training to team members acting as secondary support on your accounts\n●      Propose process improvements that eliminate toil within the department\n \n \nQualifications:\n \n●      3+ years experience working with Pharmaceutical Channel & Trade data\n●      Strong knowledge of Channel EDI 852 data and Distribution Service Agreements\n●      Knowledge of EDI 867 detailed sales reporting and chargebacks is a bonus\n●      3+ years in a customer-facing role, preferably in a customer engagement or success capacity\n●      Demonstrated success in developing relationships with colleagues and customers\n●      Experience providing customer demos, trainings, and fielding questions on-the-fly\n●      Experience developing and communicating technical specifications documentation\n●      Experience developing project plans, eliciting customer requirements, and managing the progress of multiple cross-functional initiatives at the same time\n●      Demonstrated ability to collaborate and communicate at all levels to get critical work done\n\nTechnical Proficiencies:\n\n●      One or more BI platform(s) such as Spotfire, Cognos, Business Objects, etc.\n●      Querying tables using SQL\n●      Microsoft Windows and Microsoft Applications including Excel\n●      Strong analytical, problem solving, organizational, and administrative skills\n●      Experience providing coaching and feedback to team members\n●      Excellent problem solving and troubleshooting skills to perform root cause analysis\n●      Ability to work independently, as well as a team member, in a dynamic, fast-paced, and deadline-oriented environment\n●      Excellent verbal and written communication skills\n●      A self-starter mentality, passionate about ensuring a positive customer experience\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to C, Microsoft, Senior and Sales jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Anywhere (US Based)