\nAbout Us\nObserve.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.\n\n\nObserve.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.\n\n\nBe part of the Contact Center Industry Disruption with Observe.AI\n\n\nThe Opportunity\nAs a Technical Support Engineer atObserve.AI, you will help create a world-class customer experience for our customers which in turn will make them raving fans of the product.  Through your technical expertise and experience, you will help drive a “customer first” mindset with every customer interaction.  You will prioritize customer requests using our ticket system (Zendesk) and will take lead in creating customer-facing documentation (Zendesk Guide) striving to deflect tickets through proactive knowledge articles.  You will use your proficiency in customer service and technical acumen to ensure high-level objectives and KPIs are met.  You will also be an active participant in our bottoms-up culture, participating in project planning and scoping best practices for the team. \n\n\n\nWhat you will be doing\n* Provide efficient and accurate technical support forObserve.AI’s product to ensure customer satisfaction\n* Improve deflection rate of engineering-based escalations by increasing support technical acumen and owning engineering tasks over time \n* Become the liaison with Engineering and Product to escalate bugs, outages, and product requests\n* Collaborate with Customer Success, Onboarding, and Product to drive outstanding customer experience\n* Analyze where users are getting stuck and provide potential workarounds + KB articles\n* Proactively identify opportunities to improve team processes\n* Provide support for integrations including Telephony Platform, Web Conferencing, API, Salesforce, and other 3rd party integrations\n* Driving a “customer first” mindset to the team and collaboratorsSelf-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment\n* Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment\n\n\n\nWho You Are:\n* 2+ year as a Technical Support Engineer on a B2B SaaS Support team\n* Working technical knowledge of SaaS applications, cloud integrations, and architecture\n* Experience with Customer Support tech stack (i.e. Zendesk, Freshdesk, PagerDuty, OpsGenie, Atlassian StatusPage, JIRA, Confluence, GetFeedback)\n* The ability to prioritize multiple tasks and projects simultaneously while still executing on high-level objectives\n* Excellent verbal and written communication skillsProven track record of demonstrated ability to dive into the weeds and find out solutions\n* Scripting knowledge is good to have \n\n\n\nWhat we Offer:\n* Excellent medical, dental, and vision insurance options\n* Flexible PTO \n* Generous holiday (federal and wellness) recognition and parental leave policies \n* 401K plan to save for your future \n* Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment\n* Learning & Development fund to support you in your continuing education journey and professional development\n* Fun events to build culture across the organization\n\n\n\n\n$70,000 - $90,000 a yearThe base salary compensation range targeted for this full-time position is $70,000-$90,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.\n\n#LI-remote\n\n\nIf you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. \n\n\nWe welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.\n\n\nObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records. \n\n\n\n\nCompensation, Benefits and Perks\nCompetitive compensation including equity\nExcellent medical, dental, and vision insurance options\nFlexible time off \nGenerous holidays and parental leave policies\n401K plan\nLearning & Development fund to support you in your continuing education journey and professional development\nFun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate\n\n\nOur Commitment to Inclusion and Belonging\nObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.\n\n\nWe welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.\n\n\nIf you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Cloud, Mobile, Sales and Engineer jobs that are similar:\n\n $57,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote West Coast

Doximity is transforming the healthcare industry. Our mission is to help doctors be more productive, informed, and connected. As a software engineer, you'll work within cross-functional delivery teams alongside other engineers, designers, and product managers in building software to help improve healthcare.\n\nWe put mobile first. We have built and maintain a suite of fully-native iOS and Android apps that healthcare professionals use on a daily basis to increase productivity and provide better patient care.  \n\nWe have just released our brand new flagship iOS app! It was re-designed and re-architected from the ground up, with an entirely new code base written 100% in Swift. Click here to see more information about our stack. We have several interesting projects in the pipeline and are looking for a talented iOS Software Engineer to join our growing team of 10 mobile engineers. Doximity is based in San Francisco, CA, but remote applicants are welcomed!  \n\nOur team brings a diverse set of technical and cultural backgrounds and we like to think pragmatically in choosing the tools most appropriate for the job at hand.\n\n**About Us**\n\n* Here are [some of the ways we bring value to doctors](https://drive.google.com/file/d/1qimYh0mG3i1nTJe6jDCDepJt2i4o8MEB/view)\n* Our web applications are built primarily using Ruby, Rails, Javascript (Vue.js), and a bit of Golang\n* Our data engineering stack run on Python, MySQL, Spark, and Airflow\n* Our production application stack is hosted on AWS and we deploy to production on average 50 times per day\n* We have over 350 private repositories in Github containing our applications, forks of gems, our own internal gems, and open-source projects\n* We have worked as a distributed team for a long time; we're currently about 65% distributed\n* Find out more information on the [Doximity engineering blog](https://engineering.doximity.com/)\n* Our[ company core values](https://work.doximity.com/)\n* Our [recruiting process](https://engineering.doximity.com/articles/engineering-recruitment-process-doximity)\n* Our[ product development cycle](https://engineering.doximity.com/articles/mofo-driven-product-development)\n* Our [on-boarding & mentorship process](https://engineering.doximity.com/articles/software-engineering-on-boarding-at-doximity)\n\n**How you’ll make an impact:**\n\n* You'll collaborate with a team of product managers, designers, QA, and other developers to drive mobile projects from beginning to end\n* You'll be included in decision-making and will weigh in on balancing factors like scope, complexity, and timing\n* You'll architect your code in a way that encourages and allows for flexible, modular, and reusable code\n* You'll encourage growth within the team by participating in mentorship, knowledge sharing, and thorough code reviews\n* You'll help keep our apps robust by writing tests, monitoring, reporting, and troubleshooting bugs\n\n**What we’re looking for:**\n\n* Proficiency in Swift and Objective-C code\n* You have experience with Functional Reactive Programming using ReactiveCocoa, ReactiveSwift, RxSwift, or other FRP frameworks\n* You have at least 5 years of professional experience developing software for the iOS platform\n* You have strong computer science fundamentals: data structures, memory management, concurrency\n* You have a disciplined approach to development: you consistently write unit tests, document your code, and follow team processes\n* You are well-versed in Auto Layout and can build complex layouts using UIKit\n* Given a UI design, you can propose API endpoints and responses for the optimal mobile experience\n* You put security first, with a deep understanding of mobile vulnerabilities and how to protect our apps against them\n* You are a team player: you care about others’ projects as your own and take time to brainstorm and debug with teammates\n* You are passionate about the iOS platform: you stay on top of the latest iOS updates and are excited to experiment with new technologies as they become available\n* You are a problem solver and are on the lookout for ways to improve the code, the processes, and the team\n* If remote, you can maintain a minimum of 5 hours overlap with 9:30 to 5:30 PM PST\n* You can dedicate about 18 days per year for travel to company events\n\n**Nice to have:**\n\n* You have an understanding of various mobile architectural patterns (MV, VIPER)\n* You have used technologies such as ReSwift, Texture, GraphQL, and Apollo\n* You are able to leverage Instruments to troubleshoot memory leaks and slowdowns in app performance\n* You have used Cocoapods for dependency management in your own projects\n* You have experience with Core Data, Realm, or other forms of persistent storage*\n\n**Benefits & Perks**\n\n* Unlimited Discretionary Time Off\n* Comprehensive benefits including medical, vision, dental, Life/ADD, 401k, flex spending accounts, commuter benefits, equipment budget, and continuous education budget\n* Pre-IPO stock incentives\n* Work from home Wednesdays\n* .. and much more! For a full list, see our career page\n\nAbout Doximity \n\nWe’re thrilled to be named the Fastest Growing Company in the Bay Area, and one of Fast Company’s Most Innovative Companies. Joining Doximity means being part of an incredibly talented and humble team. We work on amazing products that over 70% of US doctors (and over one million healthcare professionals) use to make their busy lives a little easier. We’re driven by the goal of improving inefficiencies in our $3.5 trillion U.S. healthcare system and love creating technology that has a real, meaningful impact on people’s lives. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunities for you to make an impact—join us!\n\n*Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.* \n\nPlease mention the words **DILEMMA BULB WALNUT** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNDY=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, C, C Plus Plus, Ruby, Senior, Objective C, Golang, Engineer, iOS, Swift, Developer, Digital Nomad, Education, API, Travel, Mobile, Android and Medical jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nNorth America

\nAs a C,C++ software engineer you work at the very heart of new product and application development projects playing a crucial role in the business of our clients. Operating in dynamic, multi-disciplinary teams, you sharpen your technical know-how as well as your soft skills by cooperating with your peers.\n\n\n As a software engineer, you work a variety of challenging projects at the core of High-Tech, Healthcare or Automotive companies such as ASML, TNO, Philips or Bosch. You use your knowledge to contribute to specialized teams consisting of various technical disciplines at the client’s premises. Your activities will mainly focus on the design and development of (new) software application and/or embedded systems. It is crucial that you have a good overview of possible software design methodologies, operating systems and programming languages and that you are able to motivate this to others.\n\n\n| WE ARE LOOKING FOR\n\nYou have a B. Sc. or M.Sc. degree in embedded systems, Computer Sciences, Informatics or similar education with at least 3 years of experience in software – of system development related topics. During your M.Sc. or through professional experience you have gained expertise in one or more of the following topics:\n\n\n* You have proven experience with C++, C;\n\n* You are familiar with structured and/or object orientated development methodologies and development environments;\n\n* You are familiar with various Operating Systems like, Windows and Linux.\n\n* You have affinity with testing and testing strategy;\n\n* You are familiar with working in Agile/SCRUM projects;\n\n* You are able to build software throughout the development cycle, from requirements specification to implementing and testing the software. Experience with using various requirement management tools, SCM, bug tracking, automatic build, and planning tools;\n\n* Preferably you have knowledge of business areas like semiconductors, healthcare or consumer electronics;\n\n* Finally we expect you have a result driven attitude and excellent communication skills.\n\n\n\n\n\n| YOUR PERFORMANCE PROFILE\n\nYou know, how to specify, design and implement complex software systems in a multi-disciplinary environment. Preferable, you have experience in requirements management and stakeholder management in dynamic environments.\n You want to be active in a multi-disciplinary team that drives technological progress. You are a team player, but you can also act independently and show leadership in the projects in which you are involved. You have a pragmatic, result-driven and entrepreneurial mind-set, and you tackle challenges in a pro-active manner. You have excellent oral and written (English) communication skills and can handle multiple projects and activities simultaneously.\n\n\n| WHAT YOU CAN EXPECT OF TMC\n\nWe offer excellent contractual arrangements, based on our unique ‘Employeneurship’ business model:\n\n\n* Market level salary, based on education and experience;\n\n* On top of that an individual profit sharing;\n\n* A personal education and coaching budget to develop your career;\n\n* A permanent contract;\n\n* Mobility and relocation reimbursement;\n\n* Collective health insurance;\n\n* Involvement in the development of the company;\n\n* Besides this; our contract does not contain a non-competition clause.\n\n\n\n\n\n| TMC | PEOPLE DRIVE TECHNOLOGY\n\nTMC Software is an innovative engineering and consultancy company active in the market of complex system development in High-Tech, Healthcare and Automotive domain. We believe that people are the driving force behind technological innovations. Our Employeneurship model is therefore aimed at facilitating you to bring out your best. Our highly educated ‘Employeneurs’ sharpen their technical skills by working on multiple challenging projects in the fields of advanced machine control, mobile & web application development, embedded system design for high tech companies. In addition they work on their soft skills with a personal coach, professional training and education and, of course, by having drinks with peers in our company bar and share knowledge and interact with each other during our frequently organized pizza-sessions or other events. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to C, C Plus Plus, Engineer, Developer, Digital Nomad, Education and Mobile jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n